ฝัง
- เผยแพร่เมื่อ 5 ก.ย. 2024
- In this video I show you how to Return Shein Items Step by Step Tutorial, I also show you how to check your refund and what I use to return items to Shein. If you have any questions leave them down below, if this video was helpful, like, and share. Checkout my other videos below
Thank you for watching! (:
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My Other Videos (:
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**Before You request a Return make Sure you Confirm you have received your order First**
My Other Videos (:
HOW TO FIND AND PRINT SHEIN RETURN LABEL! 3 EASY WAYS (Tutorial)
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@THEEONLYKJ You need to confirm your order first so you’re able to request a return. You will see the “Return” button on your order.
I purchased a blouse, and when it came, it could not fit, and I don't like the material. Can I refund it? But seeing the fact that I am in Jamaica, do I keep it blouse, or do I have to send it back? @luzesita1597
@@shanakaylewis4463Hi, you can try to return it, if it wasn’t on sale you should be able to, ( check your orders) hope that helps (:
Please what if you want them to replace the items , that is I a situations where the item is small and u want a bigger one
@@samavanuellagwaha2001 Hi, if your item/ items haven’t shipped you can cancel the order and place a new one with correct size, if it has been shipped you’ll have to submit a return, wait for your refund and place another order.
I looked at several videos on how to return on Shein and your video is the best. Thank you
Thank you so much!! 💗
I’m very glad it was helpful 🙂🙌
I was baffled until I watched your video very informative and easy to follow.
Thank you from the UK.
I’m glad it was helpful, Thanks so much for watching! 🙂
My Other Videos (:
HOW TO FIND AND PRINT SHEIN RETURN LABEL! 3 EASY WAYS (Tutorial)
th-cam.com/video/Ho_ZInepAlY/w-d-xo.html
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th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
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th-cam.com/video/QC2IiTU8mms/w-d-xo.html
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th-cam.com/video/BQv7z7iilhc/w-d-xo.html
Thank you for this video I thought I had to do more than I did now if I did good taping it up and can just drop it in the box at the post office instead of going through more than I should
@@monicarobinson725Hi, Thanks for watching, If you need more help on how to package your Return checkout this video I Posted; HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
Now I just have to decipher which packaging belongs to the item. THAT is the real mission.
Do you mean ziplocks the items in?
@@luzesita1597 That’s something I am wondering about too. Does it have to be in the original ziplock and how can you tell?
@@meganthomas328 Hi, I have only returned my items the way they were sent to me, I think its best to return it the same way you receive the items in the ziplocks, that way your won’t have a problem with your refund, if you’re unsure which ziplock belongs to which item you can go to the item description and under SKU number you can match the numbers to the ziplock bags.
If you’re unsure which ziplock belongs to which item you can go to the item description and under SKU number you can match the numbers to the ziplock bags.
Thank you!
Hey this was a fabulous and straight forward video. Thanks! It helped me heaps. Plus i liked the way it was edited. 🙂
Hi Thank you 💗
I’m glad it was helpful 🙂
I also have Shein hauls on my TH-cam channel, if you want to check them out🙌
Thank so much for watching ✨🤍
**If you received a damaged/Stained item, Try to contact Customer Service First, you might get a Refund without returning the item **
I had many of you commented that you couldn't find the Shein return label or you didn't receive a label from shein, so I decided to make a follow up video.(How to Find and Print Shein Return Label Tutorial) I hope this video helps you.
If you find it helpful. like, and share. Thank you for watching.
Link: HOW TO FIND AND PRINT SHEIN RETURN LABEL! 3 EASY WAYS( Tutorial) :th-cam.com/video/Ho_ZInepAlY/w-d-xo.html
Hello! I am returning multiple items that came in the same box , but a few have different shipping labels.
One of the labels say this below:
1.Please print the attached return label and adhere it to the outside of the return
parcel
2.Items must be returned in their original package with all of the barcodes attached.
3. This return label may only be used once.
What does it mean by “with all of the barcodes attached? Also do I just print one of the labels , or all?
Thanks❤
@@ebonesimpson4443 hi, if all items came in the same box you can return them together, (you will need to select the items) if you receive clothes you can try them only, and if they don’t fit
you can submit a return. use the same label to avoid fees.Return the same way you received the items in their original packaging, this way you won’t have a problem with your return.
@@luzesita1597 okay, how can I return in the same box it came in if they have different return labels ?
Thank you very much... If i want the same products but the size wasnt right , i have to order again?
@@Julie-hn7gw hi, yes you will have to submit a return, you can then wait for your refund and then reorder with the correct size, thanks for watching ✨
Heyy, I have a question I orded a belt and a cap from shein and sadly they both don't fit. I went to return them, but they said they're non returnable but I want my money back??? Like I can't return the items but what if I want my money back? Pls help. Thank you!
Hi, unfortunately if your items are non returnable you won’t be able to submit a return and will not get a refund ):
Excuse me it hope to you choose the USPS or UPS right
Hi, you have the option to choose between UPS and USPS
Guys you may have to click the three dots next to the review button, this will bring up the menu where you can select “return item”
Great video btw, ty
Yup if you don’t see the return button, you need to confirm your order first, thank you for watching ✨
And also I just wanted to ask are the ups gonna take from your door or how it will go.
Hi, I haven’t shipped shein packages with UPS, but I assume it’s the same process. Once your package is ready, you can drop it off.
@@luzesita1597 where we drop the package? They not picking from my door ?
@@iqramanoo1280 This will depend on which shipping service you chose, you can drop it off or you can also schedule a package pickup if your address is eligible
Hi I have the tag but it’s not attached, is that still okay?
Hi, I’m not sure, you can try to return it without the tag attached, but also send the tag with the item/items (:
Your video was really helpful. Thank you❤
I’m glad to hear that! 🙂
Thanks for watching ✨
Thank you for sharing this!😊
@@carriefuhrman4129 Hi 👋 I’m glad it was helpful 🙂Thanks for watching! ✨💗
Thank you so much your video was very helpful.🤗
Hi, I’m glad it was helpful
thank you for watching 💗✨
Hi so all the clothes are in their separate bags so what box should i put them in would any box do? And that's the one I'll attach the return label on right? And my neighbourhood has a central place where we get packages so can i take the stuff there to be picked up? Im sorry for asking a lot of questions 😅but this is my first time returning stuff and i dont want to mess it up
Hi, how many items are your trying to return? Did they all come in the same box? Please watch the whole video, I show what I use to return items (: after you’re done attaching the label, you can drop it off at your local post office. Let me know if you have any other questions
Hi! I have some questions. I just bought some wigs and now I'm waiting for them. Let's say (when my order will come) that I don't like the wigs so I'll make a return.
And the questions are :
After I make the return and if they won't accept bcz of some reasons, will I get the items back ?
Can I try the wigs to check how I look with them or I don't have to open the package so that it can be returned ?
Hi, you can try on the wig and if you don’t seem to like it, and it’s eligible for return, you can return it, but just make sure you return it the same way it was sent to you ( in the original packaging). That way you won’t have any problems with the return and your refund.
Your video is so helpful ❤🎉
Thanks you 😘 ❤
Glad to hear that! 🙂
Thanks for watching ✨
Can I put the return label on the ziploc bag if I’m just returning one thing?
Checkout this video I posted: HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
Good video, thank you
Hi! Glad it was helpful!
Thank you for watching ✨
Hi i got some dresses they dont have tags on them and i received two orders in one package now i want to return some items from both orders so can i select the items from both orders together and what about the return label or do i have to pay some amount
@@mahakhaliq7810 Hi, some Shein clothes don’t come with tags, so if that’s the way you received them, it’s okay to submit a return, if you want to return items together with a different order together you can try to do a combined return, you will need to check your order if your able to do that, it will let you select items from other orders, if you can do this you can return them together in one box and you will avoid paying fees and you can use one return label, your first return return is free for any order, I hope this helps (:
Thank you for your help❤
When I went through the return steps, one of the options was to return it to forever 21 without a label or a box. Another one was UPS store, but no USPS. Is this the new way to return or has it always been this way?
@@MariaVelasquez-wz4cj Hi, yes you now have the option to return it at a forever 21 store as long you have that option
Yea but how they take back an item?
And does it cost when you return your iteam?
For example the item cost 7 euro 💶
Hi, please watch the whole video for a more in depth explanation
can you do a video on how ro return but with a qr code and if you use a qr cide do you still need the poly mailer bag and what do you do with it?
Hi, Thanks for your video suggestion, as far as I know from someone that returned via QR code, you should get a QR code on your email, put the items on the polymailer or box, tape the package and take it over to the usps or ups, whichever one you chose when you requested a return and they should take care of the rest, I hope that helps, let me know how it does ✨
Hey, some of my items did not come with tags can I still return them?
Hi, yes you can. Some Shein clothes don’t come with tags.
Thank you for the reply
Is it necessary to upload image when we are choosing refund item and writing reason ??
Hi, for me it wasn’t it will usually be required if your item was damaged
Hi thank u so much for this video I want to know is this free to return the first label is free is this free for one item or for 2 or 3 item
Hi, sure glad to help!
Your First Return on every order is Free. If you’re returning multiple items from one order you can return them together to avoid additional fees. (Please check below the item return item, a blue box. you can also see what other products you’re able to combine with your return.
Hi! Got my return label and everything, and all the items are in their correct little bag, but do I need to remove old labels/stickers from the big grey bag all the clothes arrived in?
Hi, do you mean the polymailer?
@@luzesita1597Hey I am returning back pants that didn’t fit is possible to return the package in a box because I opened the original packaging bag horribly.
@@SJUnique-vg4co Hi, yes you can use a brown box or a polymailer you might have laying around your house but be sure to remove old labels. You can checkout this video I posted on my channel here’s the link: HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
How long does it take for them to send the money back?
You should receive an email when shein has sent your refund.
Hi, I have a question that after I print the paper, do I have to paste the paper to the package?
Hi, yes after you print the label attach it to the package and drop it off at your local post office, if you live far away, you can schedule a package pickup( check usps website if eligible)
Hello I have a challenge here is it possible for me to exchange the sizes because these cuts are too big than before
@@MzwandileMabhuma Hi, you will need to submit a return and then you can place a new order with the correct size
hi, i am planning to visit london..since shein is not available where i live how prior do you recommend that i should order stuff from shein to london?
Hi! It all depends when you plan to travel there, and in your shipping method, how soon you want your items, you can check the shipping delivery time info for the uk, to give you more of an idea.
Do I need to drop it somewhere or they bring it from my home ? One more thing is it compulsory to put return label on it ?
you can either drop it off or schedule a package pickup, you need to tape the return label on the package; you can
Checkout this video I posted
HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
Hi, I ordered mine with COD and wanted to exchange the items with correct size, just wanna know if im going to repurchase my items can i used my shein wallet once they refund me?
@@shielaarsulo723 Hi, what do you mean Cod, if you want to exchange the size, you need to return the item/ items first, wait for your refund and if the money is sent to your shein wallet yes you can use it to repurchase.
@@luzesita1597 ok got it thank you
It's been 6-7 days for the refund process, how long will it take to refund? When I click on details and scroll down through the items there is the amount of money and sign which says "complete the return process soon as possible after applying for return"
Hi, according to Shein, refunds will be processed within 7 day’s s after your return package is received. The refund will be issued to the original payment method or your Shein Wallet, as per your request, for Shein products, and to the original payment method, for Third-Party Sellers' products. Unfortunately, due to transportation delays, your refund may require an additional 3-5 days to process
Please check the last part of the video which I show how to check your refund.
@@luzesita1597hmm I think you are right, maybe there was some delay. Right now it's 6st day and it's still under process. Before when I refunded it only took 3-4days but now it's so long processing
@@learntofr yeah there are times where it will take a little longer to receive your refund, also check your email associated with your Shein account. you should receive an email from Shein when your refund has been sent. Then check your Shein wallet or your bank account ( which ever payment you selected) If you still haven’t received your refund in a couple days/week contact customer support.
I hope that helps! (:
@@luzesita1597 thank you soo much
How long does it take for you to get your money back because I returned my package on the 11th and it’s now the 20th and I still haven’t gotten my money back. (The money should be going to my Shein wallet)
Hi, according to Shein, refunds will be processed within 7 days after your return package is received. The refund will be issued to the original payment method or your SHEIN Wallet, as per your request, for SHEIN products, and to the original payment method, for Third-Party Sellers' products.
Unfortunately, due to transportation delays, your refund may require an additional 3-5 days to process.
@@luzesita1597 Thank you so much! Love how you respond as fast as you can to your viewers. I will be subscribing😁
@@Taylorr222 Thank you! I appreciate it, welcome to my channel 💗 and Thank you so much for watching ✨
Some of my items didn’t have a tag on them…will they still accept the return? I plan to send them back in the original bags they came in.
Hi, yes if that’s how you received your items you can return them
What if one of the items zip lock bags is damaged? I accidentally popped the zipper out, is it alright if a just use tap neatly to seal the top?
I don’t think that would be a problem,
I would still send it back
you must click on received firts then "yes i received and then that will give you the "return a item
@@leopldoalvarez yes that’s right, I forgot to say that in the video, so I left a comment under the video, thanks for watching ✨
Hyi , I didn’t receive my return label. Can I return them without that lable?
Hi, you cannot return your items without a return label, here’s a video I posted on how to find Shein Return Label( 3 easy ways) here’s the link if you want to check it out :
HOW TO FIND AND PRINT SHEIN RETURN LABEL! 3 EASY WAYS( Tutorial) :th-cam.com/video/Ho_ZInepAlY/w-d-xo.html
hi how do u return the item but want it in exchange for a bigger/smaller size
Hi, you will have to return the item, get your refund and then place another order, You’re only able to cancel an item/items on your order before your order gets shipped.
How do you stick the piece of paper to the package? Also I don't have USPS and haven't ever heard of a polymailer
I can't afford a printer and printer ink which is why I buy cheap clothes. Because I'm POOR
Hi, You need to tape the label to the package. USPS and UPS are the shipping services. If you don’t have a printer you can use a family’s or friends printer or you can print it at your local library.
@@luzesita1597 awe thank you You're so nice for helping 👍❤️
@@ilovemysweeties you’re welcome, I’m glad it was helpful. Thanks for watching✨
Do i have to send the percel by myself?? On their given address?
You need to drop it off or schedule a package pickup, checkout this video I posted HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
Hii..if the undergarment products are rejected what can i do
@@tuniakter8766 Hi, I don’t think undergarments are eligible for return unfortunately, if the item doesn’t fit you you can gift it to a friend or family. (you can double check shein return policy)
What if we don't print the label and stick it to the cover.
Hi! According to Shein Return Policy , You can either use the provided return label, a Printer will be Required) or the QR code (No Printer Required).
I have always print out the label, so that is the way I return my items. If you have any issues with your Return you can contact Customer Service Support within 90 days after your purchase date.
@@luzesita1597 thank you for your reply ❤️❤️❤️❤️
@@ancilpa1388 Yeah no problem!
Thank You for watching ✨
do i have to have the shein zipper bags to return the items
Hi, you should return the items the same way it was sent to you
Hello the box that my items came in is ruined, do I just buy a box from the post office store or what?
Hi, I don’t recommend buying a box from the post office they can be very expensive, you can use a brown box you might have laying around your house, but remove any old labels. You can Checkout this video I posted, here’s the link:
HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
What to do when you like a product and just want to chage the size cause it doesn't fit
Hi, if you received your item/items and they don’t fit, you’ll need to return it and request a refund, once you have received your refund, you will have to place another order. You can change the size if you cancel the order first before it has been shipped.
Quick question , i had pants that came in too short and i was intending on returning them. So from what ive understood , i can put the items in a bag or box . But the label part is what still confuses me. Do i have to print it out and stick it onto the front of the box ? Or put it inside it ? Asking to be sure lol
Hi, if you’re only returning pants your can put them in a bag( a polymailer ,)and No you don’t put the label inside Lol , checkout this video I Posted ; HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
@@luzesita1597 thank you so much dude !! You're a lifesaver
@@liawoods5521 Glad it was helpful! Thanks for watching ✨
uhh what do you do after putting the return label on the package?
You drop it off at the post office or ups or you can schedule a package pickup
Hi, I’m from Romania and when I’m summiting the refound it says it doesn’t work , and to try against tomorrow
Hi! Sometimes the app glitches, but if you continue to have any problems with your return, contact customer support (:
What should I do if I don’t get a return label?
You can checkout this video I posted on my channel : here’s the link
HOW TO FIND AND PRINT SHEIN RETURN LABEL! 3 EASY WAYS (Tutorial)
th-cam.com/video/Ho_ZInepAlY/w-d-xo.html
mine didn’t send me a shipping label
Hi Brittany! The label is sent to your email address associated with your Shein account, make sure it’s correct. I have also had this happened to me before
I didn’t receive a label, so what I did was I logged in to my Shein Account on the computer to check, and from there I was able to print the label! It should already be there if you submitted a return, I would try that if you don’t receive your label,
I hope it helps!
Hey i am trying to select post office to return items but its so complicated 😢 . What is parcel point centre 🙁🙁
Hi, after you attached the return label
You need to drop it off at your local post office…I’m not sure where does it say parcel point?
So I have to paste the return label on top of the label it came in
Hi, checkout this video I posted
HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
I have a question ofter return how can I get my money ?
@@palvashasamandar1926 Hi, after you submit a return, shein will sent you an email when your refund has been sent.
Hello
Mine only has Review,Track and Received
There's no option for return
Hi, it should have the option for Return on the Order, try to check for three little dots below the order and click on it, sometimes it will appear there depends on the type of phone you have…
I hope that helps ✨
Hi, Does combine return of 2 orders will cost shipping charges as i have previously returned few items from one order?
Hi! If you were able to combine an order with another order(more products )and you returned them together in one package you shouldn’t be charged for your first order, you would only be charged if you make an additional return after you have sent your first free return.
please i need help
what if the order was shipped to a wrong address and it showed as received? is there any hope to click on DELIVERED-RETURN so can i order another one?
If the order has already been shipped you can’t really do anything, the order will be shipped to that address, make sure you put the correct address before you make an order.
What if the problem is the courier?its very delayed and too long to deliver the item?How did return and refund the payment?
Only thing you can do is to to try to submit the return as soon as you can to avoid delays, after that the company should take care of the rest, payment will be sent to your original payment or shein wallet.
Thank you
Glad to help 🙂
Thank you for watching! ✨
Hi, if the first return is free why the cut 37 DKK from me? I still haven't processed with the whole thing.
Hi, what do you mean DKK?
Hey beauty thank you, but the think is how they could return me the new size shoe bz they yet message me anything about the new size
Hi, Once the order is shipped you cannot do anything about it. when you receive your package you will need to submit a return, wait for your refund and then you can place a new order with the correct size.
Do I leave it I front of my door or do I need to drop it off somewhere
Hi, you need to drop it off at your local post office or UPS (you can also schedule a package pickup if you live far away ( you can check their website if you’re eligible)
Hi does the return process needs to ne complted before you place new order? I returned few items and the return was showing process and after few days i placed new orders but its been 3 days my new orders still shows processing. Is it because my return has not completed?
Hi, I don’t think so, return process sometimes just takes a lil longer, you should get an email from Shein when your return has been completed.
They are now asking you to upload pictures! I think you have to update the video unless you have a way of bypassing this. What a pain.!! 🤦🏽♀️
Hi, I think it’s only required depending on your reason, for example, a defected item because I made a return recently and it
didn’t required me to upload any photos,I just skipped that part and I was able to submit my return, but thanks for pointing that out!
Hi .. thanks for replying .. no I just did it today and tried every reason and I had to put the pictures, wouldn't me proceed otherwise. What reason did you pick? @@luzesita1597
hey okay so when i get to the usps store do we have to pay? or does shein cover that because shein said something about the covering the fee of returning for the first time idk..
Hi, your first return is free, you just need to print the label that is provided by Shein and stick it on the polymailer or box (brown box) and then drop it off at the post office. Please watch the whole video for a more in-depth explanation.
@@luzesita1597 i used a qr code tho
It’s only giving me two orders with the option to return item view invoice or repurchase every other item is blank and I can’t do anything
You need to click on return item to make the return
I'm always confused cause how do they know you wore it like I have to put it on to see if it fit correctly part of me thinks I'm overthinking it tho
Hi, they do inspect the item, I only suggest to try it on to see if it fits and if it doesn’t you can request a return if the item is eligible
Should I return that item same packet??
Or i can gave them any kind of bags
Actually I couldn’t find the bag they sent me with item😢
Is they need to itam number??
Hi, checkout this video I posted
HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
Hey what do I do if the package my stuff came in got thrown away?? Can I just put it in a different box?
Hi, yes, you can use a regular brown box you have around the house, but be sure to remove old labels/ numbers and stuff.
You can Checkout this video I posted:
HOW TO PACK SHEIN RETURN ITEMS
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
I have label but I did the combine return like you , 2 items but I only have one label and it’s says 1of1 . And I have two original packages. I’m so confused ..
Hi, if you selected combined return and it let you select both items, you can use the same label to ship both items together, in one package, you don’t need two separate labels.
Am I supposed to send the item to the courier company by myself?
Hi, checkout this video I posted
HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
Do they come to get the parcel at the address or we have to go by ourselves to the courier shop?
Once label is attached to the package; you can drop it off or if you live far away from post office, you can also schedule a usps pickup if you’re eligible.
Hi I’m just curious. Do you need to do anything else after u mailed the items your returning?
Hi, No you don’t, you’ll just wait to get your refund (:
@@luzesita1597 oh ok thank you
@@zoeguzman671 You’re welcome, thanks for watching ✨
Good day I want to return an item to get a bigger size is it the same process?
@@dianelawrence8109 hi, yes you need to return it, then wait for your refund and then place another order with the correct size
Hi I need help, I didn't get a QR code what do I do?
Hi, have you checked your email
@@luzesita1597 Yes I checked but no, they sent some information but nothing about a QR code to return it, and I'm kinda worried, does it take time for them to send the QR code?
@@theresiaka I’m not sure I haven’t returned via QR code yet with Shein, but they should send you the code 🤔 what does the info say?
@luzesita1597 So they said this: Woohoo! Your refund was successful from the SHEIN side. What does that mean? Does that mean I got my money even if I didn't return the package? And they also gave me return ID but I don't think that's important.
@@theresiaka if you don’t need to return the package it will say in the message if you can keep the item without returning it
I would contact customer service if you don’t receive a QR Code
What if you got too excited and started pulling everything out of the little bags they come in and mix them all up and don't know what bag the item of clothes went in 😂 does it matter
Haha😄 I know what you mean! I’m always excited to get packages from Shein lol
If you got them mixed up, here’s what you can do, go to your orders and find the item, then go to the description of the item and check the SKU number and match the # to bag. I think it’s best to return it in the same bag the item came in, that way you won’t have a problem with your refund ✨
Thanks dear❤❤❤appreciate you
@@fethiyasaeed7572 Hi 👋 I’m glad it was helpful, Thank you for
watching ✨💗
Hi, I have multiple orders and needs to return items in one package is that possible? Also their return policy that first item return is free and after per return charge $7.99 . But I do individual return item and that give label so do that charge me from account or usps or ups charge me ? Also I need to buy box for item or if I have label no need any box?
Hi, Do you mean you placed an order and your order was shipped in multiple packages separately? Or did you placed multiple orders separately? Your first return will be free for any order, if you want to return multiple items from one order you need to return them together to avoid additional fees, it will give you the option to select the items that are eligible to return within that order. You can use the same brown box that came with your order, just remove the labels
Only use the label provided by Shein and stick it to the box, once that’s done. You only need to drop it off at your local UPS or USPS. Let me know if you have any other questions (:
@@luzesita1597
Yes correct . My order come multiple packages. And now I wants return but it’s make separate labels . I also show your last comment you replay but can not find “view order” option on return . Can you please guide with that?
@@dimpalsuthar3547 okay, how many items do you need to return per order? And what do you mean you can’t find view order option on return?
A question, I cancelled an order, so I’m waiting for a refund. It says Refund Successful/Refunded, but my money hasn’t went back to my payment account, do I have to wait a few days?
Hi! Yes you do have to wait. According to Shein refunds will be processed within 7 days after they receive your return package. The refund will be issued to the original payment method or your Shein Wallet, as per your request, for Shein products, and to the original payment method, for Third-Party Sellers' products
Thanks for watching ✨
@@luzesita1597 Yes! They just refunded me! Thanks for the notice! 🙏
I ordered an item(jewelry) and It's broken I can't return it ,what I should do?
Hi, if you received a broken item, you need to contact customer service and let them know you have received a damaged item, you will need to provide photos of the damaged item, in most cases you will get a refund without returning the item. let me know if you have any other questions.
For the non refundable products it says that it will be noted on the product page but one of the dresses I bought I guess is non refundable and I do not see that noted on the product page. Help? Please
Hi, you can return dresses, but did you get the dress on sale? If you did get it on sale, it might be the reason why it’s non refundable. You can’t return items on sale
The polymailer my shein ziplocks arrived in, has a label on it. Do I need to take the label off the polymailer??
If you use the same polymailer your items arrived in to return items ,you can take it off or tape the new return label over the old label for more info
Checkout this video I posted;
HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
@@luzesita1597 i have a mini brown box. Should I just put the shein ziplock in the mini brown box and tape my return label on top of the box?
@@Aleezaaa100 yes, you can use the brown box, but remove any old labels
@@luzesita1597 ok thank you soo much!!
@@Aleezaaa100 sure, thanks
for watching ✨
So after u did the steps it just says applied for return then don’t have to do anything after ?
Hi, after you have followed all the steps, you can checkout this video I posted here’s the link: HOW TO PACK SHEIN RETURN ITEMS!
th-cam.com/video/8EQbOBfhXUU/w-d-xo.html
can i return it with just the shein ziplock bag???
No, you need to use a polymailer or box
My question is. When they say the will charge $7.99 for every additional item is this mean i can only return the first one for free and than all the other items I will be charge for ea. One or they mean the whole package with all the items. Thats what confuse me
Yes the first order is free, I agree it is confusing! but to avoid additional fees you will need to return them together on the same box. let’s say you ordered 5 items and you want to return 2 out of the 5 you’ll need to ship both together in the same box. Then if you decide you want to return another item from the same order you will be charged if you ship it separately. you can also do combined shipping, if your order was shipped in different parts but you’ll need to check which items you can select when you submit a return.I hope that makes sense.
Can I return if it hasn’t been delivered yet?
No, you need to wait to receive your items first
where should i put the Return Label?
You need to tape the return label to the package (:
Ok so I got this part but my question is they tend to ship the one order (same order) in parts. So am I able to put them all in one box / bag??
Yes, there are many times where they ship the order in different parts, but you can try this, go to the order from where you want to return the items after you click return on the order, scroll all the way down look for “View orders and products that can be combined for return” it’s a blue box. Click on it and it should give you the option to select the items you want to return within the same order. If you don’t see all the items you want to return from that order, then it might be because the items are non eligible for return or you will have to return them separately, I have not done this before because I just noticed it on the Shein app as I was looking in to this, but I would try it next time if I need to make a return,
I hope that helps
@@luzesita1597 yes I saw that ( which was mostly for the items I don’t want to return.
Also, on top it says in red “if you’re returning multiple items from one order, you can avoid additional fees, by returning them together”
@@tilusheerr9942 After the order gets shipped in different parts, I noticed each has its own order# individually, if you look in your orders you will see this, If you don’t see all the items you want to return from that order even after you clicked the blue box on the bottom, then it might be because the items are non eligible for return( for example sale items) or you will have to return them separately…
Hey, my problem is that the return label has not been sent in my email address, and it is not in my return item page either so I cannot print it and put it on my return package, any ideas?
Hi, checkout this video I posted, I show how to find shein return label, here’s the link: HOW TO FIND AND PRINT SHEIN RETURN LABEL! 3 EASY WAYS (Tutorial)
th-cam.com/video/Ho_ZInepAlY/w-d-xo.html
How do you select the product
@@user-gy4mj1jf3u hi you click on the box next to the product
What about returning to forever 21???
@@elizabethbeth9930 yes if eligible you can now return to forever 21 stores
Hi, i want to return an item, but i lost its cover. Can i put it in a box and return?
Hi, which cover are you talking about?
hi, thanks for the video. I was wondering when does SHEIN ask you for the request to either get the refund to the original payment or to my SHEIN Wallet. Does it ask for it before or after and where does it ask you through.
Hi, it will ask you while you request a return before your print the label
So after I submit the return application? Because I don’t see it before submitting it.
@@Mishelmtzz92 I think it’s right after you select the shipping service USPS or UPS) but I do remember it is before they sent you the label, the refund will be sent to your Shein wallet or BA
Omg yes I found it, thank you so much you rlly did help me find that. I didnt notice it or checked it slowly enough to spot it but i found it thanks!!
@@Mishelmtzz92 I’m glad it was helpful! Thank you for watching ✨💗
My dress had a faulty zip but idk if im confused if they gnna refund me
Hi, If you received a damaged item try to contact customer service first
@@luzesita1597 ok thnku so much xx
@@kayusmani7003 you’re welcome, thanks for watching ✨
It only says “repurchase” for me not “return item” help.
@@mak4265 Hi, go to your order, you need to confirm you have received your order first