Yes, another problem is that they don't have online chat anymore. You have to send email or submit a ticket to them, which means your problem could not be resolved immediately!! Previously it was good, but totally sucks nowadays!
Hello, Our Live Chats are available on Monday - Friday 9:00 AM - 5:00 PM EST | 4:00 PM - 12:00 AM EET | 7:30 PM - 03:30 AM IST. We are sorry about the inconvenience you have faced. Best Regards, Namecheap Team
Hello, I just have a clarifying question. If I am using the NameCheap BasicDNS, I do not need to worry about the cPanel step, correct? I know I am not using the NameCheap WebHosting DNS, so once I add the CNAME file into the Advanced DNS settings, am I finished?
Greetings! Thank you for your question. Yes, it is correct. Using BasicDNS, the CNAME record should be created in "Advanced DNS" tab and cPanel step is not required. After creating a CNAME record in "Advanced DNS", it is necessary to wait a few minutes so it to become accessible. Then the certificate is automatically issued and its files will be sent to you for further installation. If there are any further questions, please feel free to contact us again. Best regards, Namecheap Team
For me, the Zone Editor in cPanel does not show the CNAME option. It only shows MX Record Option. Stuck here! No idea what to do next, no response from the chat team and I've been waiting or the past 30+ mins. Please help ASAP!
Hello, I followed the instructions and tried the "Save Changes/Retry Alt DCV" option" after successfully adding the CNAME Record. In the popup window when attempting to Save Changes/Retry Alt DCV, it says "unhandled exception" with no further information. I did every step correctly up to that point. Edit: I contacted the support and they fixed my problem.
Greetings! Thank you for the detailed explanation and the update. It looks like the issue was caused by a one-time glitch. We apologize for this inconvenience. We are glad to know that the issue has been solved. If there any further issues or questions, please feel free to contact us again. Kind regards, Namecheap Team
Greetings, The DCV records do not affect the existing DNS records for your domain. Thus, please feel free to leave the existing records and add the new one required for the domain validation process for the certificate issuance. Please keep in mind, that the validation record can be removed once the certificate is validated and issued, as it's only required for the verification purpose. Should you have any other question please let us know. Kind regards, Namecheap team
Hello, Thank you for your question. Custom DNS allows to specify the personal DNS servers or third-party hosting nameservers. Thus, steps for creating a CNAME record could differ depending on where or with what DNS provider nameservers are placed. Unfortunately, there is no possibility to show in one video guide instructions for all possible DNS providers, so here are presented nameservers owned by Namecheap. In case Custom DNS is used, please contact your DNS provider to get their assistance with CNAME record creation. Our support team would be also glad to assist via the Live chat (www.namecheap.com/help-center/live-chat ) or email (www.namecheap.com/support/knowledgebase/article.aspx/227/5/how-can-i-request-support-via-email/ ) If there are further questions, please let us know. Kind regards, Namecheap Team
Hi! I am sorry for the delay with answer. We do not have specific guide for domain names registered with Amazon, but we provide detailed guide with different methods of validation, which you can find here: www.namecheap.com/support/knowledgebase/article.aspx/9637/68/how-can-i-complete-the-domain-control-validation-dcv-for-my-ssl-certificate/ In case you face any issues with the process, feel free to contact our Live chat or Ticket support anytime here: www.namecheap.com/support/
Hello Lea, You can check it in your Domain List - "Manage" button next to your domain. On the page that will appear, find the Nameservers section, where you can see the nameservers your domain is pointed to. Alternatively, you can use this third-party checker: toolbox.googleapps.com/apps/dig/#NS/ Best Regards, Namecheap Team
Hello, Thank you for sharing the feedback. If there were issues with getting the CNAME values, clearing the browser cache could help as well. Also, it would be helpful if you could share more details regarding issues you have faced using Firefox. Please clarify if any errors or warnings were shown during this process in Firefox. Looking forward to your reply. Kind regards, Namecheap Team
Hello! We are sorry that you've faced difficulties during the renewal process. We will be happy to assist you with that. Feel free to contact our Support Team at www.namecheap.com/help-center/live-chat/
@@dcyung685 Hello, The SSL installation process may depend on the exact SSL, domain, and hosting services that you have with us and which ones you use with the third-party providers if any. If all the services are with us, feel free to submit an SSL installation request to our support via ticket or start a live chat for online guidance. In general, in order to enable connection for the domain it is required to: 1) purchase the domain; 2) point it to the web-hosting server; 3) purchase and activate an SSL for that domain; 4) complete the verification steps for the SSL and receive the issued SSL files; 5) install the SSL files on the web-hosting server. You may also need to enable the redirect from to to make the secure version of the website a default one. Please refer to this guide: www.namecheap.com/support/knowledgebase/article.aspx/10095/67/how-to-enable-ssl-after-purchase/ Let us know if you have any other questions. Kind regards, Namecheap Team
Hello, Ensure you have tried using the "Save Changes/Retry Alt DCV" option to trigger the validation process, as it is described here: www.namecheap.com/support/knowledgebase/article.aspx/9637/68/how-can-i-complete-the-domain-control-validation-dcv-for-my-ssl-certificate/#cname If it works, the email with certificate files will be sent to the administrative contact email for the order. Also, you'll see the SSL status change to "Active" and the "Download" option (to download the certificate files) will become available in your account. If it's been done and the certificate stays "Pending", please contact our SSL Support Team via chat or ticket for the case investigation and further assistance. We hope this will help and you'll soon have your SSLs issued. Should you have any other question, please let us know. Kind regards, Namecheap team
Hello, We apologize for the delay in reply. If the record was added correctly, it may take some time additionally for the changes to come into force and then to be accepted by Sectigo verification system. The status of the certificate will be updated in 5-10 minutes after the SSL is actually issues on Sectigo side. If you require assistance or advise - please feel free to contact SSL Support Team via chat or ticket at www.namecheap.com/help-center Kind regards, Namecheap Team
@@namecheap Thanks for the late reply this is really helpful. The late reply I meant now I found a better domain name provider and it is cheaper and easier to setup named blue host so everyone having a problem name cheap is the worst go to blue host.
Hi! The video is captured with a good quality. Please double-check and ensure you have the corresponding "Quality" settings enabled for the video on your end as well. Kind regards, Namecheap team
Greetings, Thank you for your comment. You can find the steps to complete the CNAME-based validation described in detail here: www.namecheap.com/support/knowledgebase/article.aspx/9637/68/how-can-i-complete-the-domain-control-validation-dcv-for-my-ssl-certificate/#cname If you have any other questions - let us know. Kind regards, Namecheap Team
Had to switch between 5 different "Help" pages to fix this. You guys really need to do a better job organizing and automating this stuff. Thanks for the video though, it was well made.
Hi! Thank you for bringing this to our attention. We apologize for any inconvenience you experienced. Your feedback is invaluable in helping us improve our processes, and it has been passed to our responsible team. If you need a hand with anything, just give us a shout! Kind regards, Namecheap Team
Hello, I'm sorry to hear that you faced difficulties with our services. Please feel free to contact us directly at www.namecheap.com/help-center/live-chat/ so that we can help resolve the situation. Our support is active 24/7
Hello, we are sorry to hear that you faced difficulties with the process. Rest assured, our team is always here to help sort things out. Please get in touch with us at www.namecheap.com/help-center/live-chat/ for in-depth assistance. We are here for you 24/7
Hello, Thank you for your comment. Please provide more details on the case. If your payment was not processed properly, please submit a ticket with us here for re-processing or refund: support.namecheap.com/index.php?/Tickets/Submit If you require any assistance with the SSL activation or installation step, please reach out to our SSL Support via Live chat for online guidance. Looking forward to hearing from you. Kind regards, Namecheap team
Hi! Once the DCV is completed it is up to you whether remove it or not. When the SSL certificate is issued, the CNAME record used for validation will not be needed, so you can surely remove it.
Yes, another problem is that they don't have online chat anymore. You have to send email or submit a ticket to them, which means your problem could not be resolved immediately!! Previously it was good, but totally sucks nowadays!
Hello,
Our Live Chats are available on Monday - Friday 9:00 AM - 5:00 PM EST | 4:00 PM - 12:00 AM EET | 7:30 PM - 03:30 AM IST.
We are sorry about the inconvenience you have faced.
Best Regards,
Namecheap Team
Hello, I just have a clarifying question.
If I am using the NameCheap BasicDNS, I do not need to worry about the cPanel step, correct?
I know I am not using the NameCheap WebHosting DNS, so once I add the CNAME file into the Advanced DNS settings, am I finished?
Greetings!
Thank you for your question.
Yes, it is correct. Using BasicDNS, the CNAME record should be created in "Advanced DNS" tab and cPanel step is not required.
After creating a CNAME record in "Advanced DNS", it is necessary to wait a few minutes so it to become accessible. Then the certificate is automatically issued and its files will be sent to you for further installation.
If there are any further questions, please feel free to contact us again.
Best regards,
Namecheap Team
For me, the Zone Editor in cPanel does not show the CNAME option. It only shows MX Record Option. Stuck here! No idea what to do next, no response from the chat team and I've been waiting or the past 30+ mins. Please help ASAP!
Hi! Our apologies for any frustrations. If you can provide your chat/ticket ID, we would be happy to look into it.
Hello, I followed the instructions and tried the "Save Changes/Retry Alt DCV" option" after successfully adding the CNAME Record. In the popup window when attempting to Save Changes/Retry Alt DCV, it says "unhandled exception" with no further information. I did every step correctly up to that point.
Edit: I contacted the support and they fixed my problem.
Greetings!
Thank you for the detailed explanation and the update. It looks like the issue was caused by a one-time glitch. We apologize for this inconvenience.
We are glad to know that the issue has been solved.
If there any further issues or questions, please feel free to contact us again.
Kind regards,
Namecheap Team
In the advanced DNS, there is an existing cname record (by default), do I leave it there as I create another cname record?
Greetings,
The DCV records do not affect the existing DNS records for your domain.
Thus, please feel free to leave the existing records and add the new one required for the domain validation process for the certificate issuance.
Please keep in mind, that the validation record can be removed once the certificate is validated and issued, as it's only required for the verification purpose.
Should you have any other question please let us know.
Kind regards,
Namecheap team
How is this done if we are using Custom DNS? I don't see that covered in the video or the written guide.
Hello,
Thank you for your question.
Custom DNS allows to specify the personal DNS servers or third-party hosting nameservers. Thus, steps for creating a CNAME record could differ depending on where or with what DNS provider nameservers are placed. Unfortunately, there is no possibility to show in one video guide instructions for all possible DNS providers, so here are presented nameservers owned by Namecheap.
In case Custom DNS is used, please contact your DNS provider to get their assistance with CNAME record creation. Our support team would be also glad to assist via the Live chat (www.namecheap.com/help-center/live-chat ) or email (www.namecheap.com/support/knowledgebase/article.aspx/227/5/how-can-i-request-support-via-email/ )
If there are further questions, please let us know.
Kind regards,
Namecheap Team
Hello. We have our domain provided by Amazon route 53. Could you provide more details on how to do the dcv for Amazon generated domains?
Hi! I am sorry for the delay with answer. We do not have specific guide for domain names registered with Amazon, but we provide detailed guide with different methods of validation, which you can find here: www.namecheap.com/support/knowledgebase/article.aspx/9637/68/how-can-i-complete-the-domain-control-validation-dcv-for-my-ssl-certificate/ In case you face any issues with the process, feel free to contact our Live chat or Ticket support anytime here: www.namecheap.com/support/
how can I tell if my domain is using Namecheap web-hosting DNS?
Hello Lea,
You can check it in your Domain List - "Manage" button next to your domain. On the page that will appear, find the Nameservers section, where you can see the nameservers your domain is pointed to.
Alternatively, you can use this third-party checker: toolbox.googleapps.com/apps/dig/#NS/
Best Regards,
Namecheap Team
Thanks for explaining the CNAME method. BTW, Firefox doesn't work so well with getting the record, Chrome works.
Hello,
Thank you for sharing the feedback.
If there were issues with getting the CNAME values, clearing the browser cache could help as well.
Also, it would be helpful if you could share more details regarding issues you have faced using Firefox.
Please clarify if any errors or warnings were shown during this process in Firefox.
Looking forward to your reply.
Kind regards,
Namecheap Team
web design in general doesn't work in firefox well found that out the hard way lol
@@Tobi-si8ep what are you talking about lol, firefox is very good for web design
AKA Rocket Science. 4338 steps to renewing a certificate. What a headache
Hello! We are sorry that you've faced difficulties during the renewal process. We will be happy to assist you with that. Feel free to contact our Support Team at www.namecheap.com/help-center/live-chat/
Why is my website still showing not secured
My SSL isn’t activated
@@dcyung685 Hello,
The SSL installation process may depend on the exact SSL, domain, and hosting services that you have with us and which ones you use with the third-party providers if any.
If all the services are with us, feel free to submit an SSL installation request to our support via ticket or start a live chat for online guidance.
In general, in order to enable connection for the domain it is required to:
1) purchase the domain;
2) point it to the web-hosting server;
3) purchase and activate an SSL for that domain;
4) complete the verification steps for the SSL and receive the issued SSL files;
5) install the SSL files on the web-hosting server.
You may also need to enable the redirect from to to make the secure version of the website a default one.
Please refer to this guide: www.namecheap.com/support/knowledgebase/article.aspx/10095/67/how-to-enable-ssl-after-purchase/
Let us know if you have any other questions.
Kind regards,
Namecheap Team
I have 2 domains that keep saying PENDING after followed these steps.
Hello,
Ensure you have tried using the "Save Changes/Retry Alt DCV" option to trigger the validation process, as it is described here: www.namecheap.com/support/knowledgebase/article.aspx/9637/68/how-can-i-complete-the-domain-control-validation-dcv-for-my-ssl-certificate/#cname
If it works, the email with certificate files will be sent to the administrative contact email for the order. Also, you'll see the SSL status change to "Active" and the "Download" option (to download the certificate files) will become available in your account.
If it's been done and the certificate stays "Pending", please contact our SSL Support Team via chat or ticket for the case investigation and further assistance.
We hope this will help and you'll soon have your SSLs issued.
Should you have any other question, please let us know.
Kind regards,
Namecheap team
I still have inactive status after this process
Hello,
We apologize for the delay in reply.
If the record was added correctly, it may take some time additionally for the changes to come into force and then to be accepted by Sectigo verification system. The status of the certificate will be updated in 5-10 minutes after the SSL is actually issues on Sectigo side.
If you require assistance or advise - please feel free to contact SSL Support Team via chat or ticket at www.namecheap.com/help-center
Kind regards,
Namecheap Team
@@namecheap Thanks for the late reply this is really helpful. The late reply I meant now I found a better domain name provider and it is cheaper and easier to setup named blue host so everyone having a problem name cheap is the worst go to blue host.
@@mrkeyboardwarrior9969 hahha what a comeback!
@@yenespace406 I mean its true though we've been using bluehost with no issues for a year now
make a high res version so we can actually see something !
Hi!
The video is captured with a good quality. Please double-check and ensure you have the corresponding "Quality" settings enabled for the video on your end as well.
Kind regards,
Namecheap team
Just write a step by step guide not a video, you make this so frustratingly complicated for a simple task
Greetings,
Thank you for your comment.
You can find the steps to complete the CNAME-based validation described in detail here: www.namecheap.com/support/knowledgebase/article.aspx/9637/68/how-can-i-complete-the-domain-control-validation-dcv-for-my-ssl-certificate/#cname
If you have any other questions - let us know.
Kind regards,
Namecheap Team
Had to switch between 5 different "Help" pages to fix this. You guys really need to do a better job organizing and automating this stuff. Thanks for the video though, it was well made.
Hi! Thank you for bringing this to our attention. We apologize for any inconvenience you experienced.
Your feedback is invaluable in helping us improve our processes, and it has been passed to our responsible team.
If you need a hand with anything, just give us a shout!
Kind regards,
Namecheap Team
I regret choosing to save 5 dollars instead of buying the domain from Shopify
Hello, I'm sorry to hear that you faced difficulties with our services. Please feel free to contact us directly at www.namecheap.com/help-center/live-chat/ so that we can help resolve the situation.
Our support is active 24/7
Why would you ever make anything so complicated for paying customers???
Hello, we are sorry to hear that you faced difficulties with the process. Rest assured, our team is always here to help sort things out.
Please get in touch with us at www.namecheap.com/help-center/live-chat/ for in-depth assistance. We are here for you 24/7
I have paid for a service and they only stole my money, I do not recommend them
Hello,
Thank you for your comment.
Please provide more details on the case. If your payment was not processed properly, please submit a ticket with us here for re-processing or refund: support.namecheap.com/index.php?/Tickets/Submit
If you require any assistance with the SSL activation or installation step, please reach out to our SSL Support via Live chat for online guidance.
Looking forward to hearing from you.
Kind regards,
Namecheap team
Is it necessary to delete domain validation details afrer we complet verficiation?
Hi! Once the DCV is completed it is up to you whether remove it or not. When the SSL certificate is issued, the CNAME record used for validation will not be needed, so you can surely remove it.