The BFCC-QIO Appeal Process: What’s Next After the Appeal is Filed?

Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (also known as a BFCC-QIO) for 29 states. Kepro helps people with Medicare file complaints about quality of healthcare services and make requests to appeal a hospital discharge or stopping of skilled services such as physical therapy. We also offer Immediate Advocacy services when issues need to be taken care of right away.
This video provides more detailed information about Kepro’s appeal process.
View other videos about Kepro services:
How to File an Appeal: • Do you have Medicare? ...
How to File a Quality of Care Complaint: • Do you have Medicare? ...
Immediate Advocacy services: • Do you have Medicare? ...
Visit www.keproqio.com/services to learn about Kepro’s BFCC-QIO services for people who have Medicare.
Publication No. R146810-298-5/2023. This material was prepared by Kepro, a Medicare Quality Improvement Organization under contract number 75FCMC19D0069 with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy.
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