Watch our interview with Newegg (face-to-face): th-cam.com/video/d1R4wbuXFII/w-d-xo.html Part 2 is UP! It got worse: th-cam.com/video/CL-eB_Bv5Ik/w-d-xo.html Newegg responded (sort of): th-cam.com/video/-wECJJveifw/w-d-xo.html Has Newegg done something similar to you? POST IN THE COMMENTS so you can help other people who have the same problem! Support our work and get a product that's actually supported well, like the GN Modmat, Toolkit, Mouse Mat, or shirts: store.gamersnexus.net/ (in stock & shipping now!) Watch our undercover warranty test on NZXT: th-cam.com/video/iY-SEPGvqxY/w-d-xo.html Or our undercover test on Intel: th-cam.com/video/I2gQ_bOnDx8/w-d-xo.html
I had the same story before with a $700 purchase. I found a better deal and canceled it 5 seconds after I ordered. They sent it anyways and so when it arrived I returned it at the door. The package was never in my custody. It was sent back and they never sent a refund and refused to over a month span. I started a three way call with my bank and got the issue resolved. Their excuse was that it was stuck in shipping and was my fault. You may need to do the same through your bank and I recommend doing so.
I ordered my Phantex P300a mesh case from them, it got lost in transit for a few days. I filed a missing claim and ordered from amazon. I ended up with 2 cases, because I thought I would never receive the case from newegg. I ended up selling the extra case. I had one bad experience, now I am not buying from them again. Never had any issues from amazon, I had an ssd that I bought from amazon, it died 1 week after use. I sent it back and got a refund no questions asked. I will be doing my shopping on amazon from now on
I used their mobile app today (UK based). Clicked on their 'Build configurator' .. selected 'Enthusiast (from £3400ish)' .. then selected 'Intel'.. I was then presented with a template 'list' of components. It had a GTX 1650 (@ £279 or so). WTF..... !!!! Where's all the cost.... oh on some 2TB 'solution' costing £1900 ish..... Whhaaaaaaaaaaaaaaaaaaaaat!!!!
They are owned by the Chinese Communist Party via Lianlou Smart Limited, and Newegg is the 800 pound guerrilla in tech shopping unless you, by some act of God, have a Microcenter nearby. Newegg needs to be broken up under anti-competitive laws.
@@RinnosukeETQW Yes. Go watch the clips from the wan show when they spoke about teamviewer's subscription license panhandling on perpetual-license customers. it's gold.
Also, teeth. If this happened to Linus he's probably have been like 'ehh, whats one motherboard or 500$' Its the same amount of money and the same motherboard to Steve, but Steve has TEETH, and he stands by his values, he isnt too busy making low effort overused jokes in throwaway videos to care about this
Thank you Steve. These companies would be perfectly happy doing this to regular people. Little did they know they fucked up doing this to a prominent PC media outlet.
100%. They thought they were doing a routine ripoff return denial to a "regular" customer, but landed on a business that specializes in this stuff. So upsetting that they do this to people with little recourse.
@@GamersNexus Hate to say it, but they wont care about this. They'll issue the standard 'misunderstanding/mistake/sorry/circumstances dictated' message and continue this crap. I'd bet money on it. The only people that are even seeing your video, tweet, or anything are PR, account managers, or other mid level people that are going about their daily salaried jobs. It probably isn't even reported to VP's. The C-levels probably don't even know what 'Gamers Nexus' is.
"Hold on, delivery guy - I need to make sure it POSTs! I just need to apply the thermal paste, mount the CPU and cooler, and stick some ram in it, and wait for the other delivery guy to bring the PSU"
Its interesting. When it comes to a delivery service to a residential or a postman service, it's impolite. But when it comes to logistics of major commerce; like shipper receiver and carrier, its okay. That is why carriers charge a fee for wait time to unload a product. The product often times has to be counted and inspected before it is accepted. It's interesting how the industry is set up so that the consumer doesn't really have the same option. The only reason is money. Time is money. And the delivery person has a time quota. Thats the only problem. It's just interesting how it is and how most people think about it. I don't have an opinion on the matter. It's just interesting.
Não desistam, é importante que essas empresas não saiam impunes, pois são enormes e os clientes, em sua maioria, não poderão fazer nada contra eles. O trabalho de vocês para melhorar RMAs é importante.
@@Channel-gz9hm shit, They sold it? that and them being public traded explains everything. They used to focus on C/S now its to quote a classic rap tune, All About the Benjamins
BOOM, I like this. Pandemic style, surprised how many “free” items I’ve gotten because they’ve been broken and it cost more to ship back than to just write off. Thankful for companies like that! (Not abusing systems, just literally been told to throw, use, or donate an item that was “broken” but not unusable, like a pump on any bathroom item) edit: bathroom item, nothing specific, lol
Yep. For a time, they outdid Amazon with things like upgrading shipping for free so ground orders got 2-day instead. Newegg excelled at delivering beyond customer expectations and Amazon struggled for a long time to compete. Where Amazon won was by having warehouses everywhere and their ruthless pricing. Rather than try to fight that, Newegg went down a different, darker path. It is not the same company it once was.
I refuse to buy from Newegg since they sold me a broken prebuilt (it had GPU problems) with one of those potentially explosive Gigabyte PSUs. Sure I got a refund but they tried to dump a dangerous product on me! Sad thing is they may stick that PSU into another computer and sell it and kill another GPU or even worse set something flammable on fire and burn down a ton of stuff or kill someone! How are neither Gigabyte or Newegg getting in trouble for continuing to sell this product instead of doing a recall?!
"You should open up everything in front of the postman" is an example of someone finding anyway possible to take the side of Newegg, it's kind of insane.
I'm assuming it's someone who has staff and never actually receives anything themselves. They just assume that their staff are opening every package and checking the contents in front of the delivery person.
Which also does nothing though, as the postman is not an employee of newegg. Theyd merely claim they couldnt trust the postmans word. Thats a bad excuse to try to use on a zenders part.
If there's one thing to know about any parcel service in the US, including USPS, it's that there's no way the carrier would be allowed to stand there that long without getting in trouble.
when i recive a packet not deliverd to my door but at the post office I have to sign for it before I open it and at that point I have asumed respncebilety that I got I want I wanted from the post service, its sign for and they are done.
Literally one of the absolute dumbest takes I have ever seen. In addition to the reasons Steve gave, even if you somehow got a delivery person to stand there and watch you open and inspect it; their testimony would make zero difference to NewEgg and their "assessment."
One of the happiest days of my life was when an employee in the build your own section of my local Microcenter told me they would match Newegg prices. That was years ago. Now their prices are right there. It's nice to be able to shop locally and not have to deal with an anonymous person via email/phone if there's an issue.
I have the exact opposite story. I went to my local retailer(plaisio) and asked them if they could match the newegg price , they told me to buy it from Newegg then and were quite mad at me. I ended up buying it out of peer pressure and because it was available immediately.
MicroCenter is wonderful and I love them dearly. The only place I love more, is Crutchfield but they refuse to price match. Even against big box brick and mortar. They’re the best to work with tho. They do offer solid deals and their customer service is the absolute best.
Similar thing happened to me when shipping a return to Newegg. I had "won" a combo on the shuffle but found a better deal while the package was being shipped. This lead to me returning the products back to newegg. Both products were unopened in their original boxes when I shipped them back. Imagine my surprise when I get hit with a restocking fee for one of the products being deemed as opened by their warehouse; I started a chat with customer service where the representative told me that because the warehouse crew said one of the packages was opened, they could not remove the fee. I had pictures of the packages at the shipping facility and argued that the packages had to be unopened because I had them returned as refused shipments (this can only be done through the original label if the package is still sealed). It took an escalation and me emailing the pictures before they removed the fee from the shipment. Real fun company to work with!
This week I bought an NVME drive 2tb. I bought the wrong one. The one I wanted was a TLC drive and they shipped a QLC drive. I did not open the MFG PKG. I got an RMA from NewEgg and shipped it back. I got an email an hour later that they were charging me almost $29 Restocking Fee. I have like GN have spent upwards of $10,000 over 16 years. Not anymore! I'm done with them.
The baffling stupidity of people saying to open the box to make sure there are no problems or that you even got the right product??? So I open it, find its broken, but can't RMA it because they tell me I broke it
Not even that. You can’t determine it’s functionality just by ‘inspecting’ it. You need to do a full test of the motherboard powering on and testing BIOS, I/O, etc. The most reasonable and logical thing to do is keep it in the box, and that’s exactly what he did, and even that isn’t enough. It’s a stupid argument from all perspectives.
@@kkiwi8559 not only in box, but in box in another box unopened. like, he could have sued over that and asked for industry-wide damages, and theres a really good chance the court would have sided with him based on the huge number of people that this happens to.
it's a good idea to film the unboxing no matter who you order from, shit happens and retailers can't control every asshole employee who decides to steal something or not give a damn about someone returning a Pentium 4 instead of a Core i7, chances are you will get that Pentium instead.
Tried to post this a few times lol, keeps getting pulled... But yhea my last mobo from Asus, I got it off amazon for the reason of their complex market corner scheme of a return policy that at least acknowledges that they are essentially a 3rd party dumpsterfire hole... That Asus has no sticker on the box or the static bag is concerning as hell, specially for a 450 dollar motherboard. I started a cross ship return immediately and was able to compare the two, finding the second in worse condition than the first one (box bruising, pins poking holes in bag... not a seal sticker to be found anywhere). I tried to pick the least screwed up of the two, mighta picked wrong as I haven't booted yet* and when I socketed the CPU, the socket was popped out from the board... it did pop back in though? Did this after learning that at least I'm not alone in asus not having a box or static bag seal of any kind... but basically if I had bought this from newegg, how the hell would I be able to prove this WASN'T an open box? Part of that in this case is asus lowering the packing standards, but the egg predating on these things is exactly why I go through with the bs of amazon... The only reason amazon has been able to get away with it's transition from a first party trusted to a shady random pawn shop is because of it cornering the market with it's logistics at an absurd human and monetary cost. The idea that B and H and Egg and others can get away with this same level of restock and shipping fees with the reliability of craigs but not in person... this is a low bar that I really wish people would stop feeding into. Hell I wish people would stop feeding into any of the low bars, the hyper-normalizing of this crap is not helping my pre-Milton Friedman idealistic fantasy of capitalism, much less my faith in human... yup just humans, like conceptually. I still to this day have no idea if the two BRAND NEW boards I had, were even that... were they open box? RMA refurbished? No idea, but I know if I had gotten it from Newegg it would have cost me money just to find out the lack of sticker was a norm, and I'm sure egg never takes advantage of the fact that asus ships a 450 buck brand new board with no tamper protection seals on the box or static bag... never mind potential humidity in the warehouse, cause those boxes were sccccufffffed. From what I hear, new egg is just as bad as amazon fullfill as far as breakage goes, so, at this point... please people stop supporting the efforts of gaslighting the lower bar! Apologies for the strange language and namings, trying to keep this from getting censored, hopefully this time! *(turned into a real slow build, really wish I hadn't waited but I had to get the ram from newegg on account of amazon's lovely mislabelling... and being out of the kind needed after returning that, meh... realized I was gonna have to underclock it and since gskill switched to skhyn for its new modulus, had no guide or program for the timings at the time... thus put it off lol)
@RogerWilco99 Cause they gotta win capitalism by the quarter. You can't win unless you get ALL the money... by the quarter. Dunno what happens if you don't win, but been seeing a lot of companies throw themselves into the garbage the last 20 years, much more so the last 10, in the pursuit of getting ALL the money... short term. This is to a point that would make Rockefeller, Carnegie, Vanderbilt, JP Morg... all ruthless capitalists who would step on anyone in their way, in the name of building their empires, these guy's would be rollin in their graves if they hadn't owed the bones to satan... I feel like there might be something supernatural goin on in the speculative market that maybe us poors don't know, cause these twats go ham like a wrecking ball (or a junkie) in the pursuit of this tiny short term hollow win... Granted there are so many things in place that they themselves never really suffer in person, and they may be immune to shame (doesn't explain why they try so hard to win though...) Eventually given these safety nets come from the real money, things, people land... like it's gonna drain that to a point where someone might have to start handin out some peasant cake, but seems like until that happens this is just gonna be how it is... at least until we start demanding proper fruit pie, or pound cake instead of this angel food fluff they keep trying to feed us (and we buy, both happily, ideologically, and even worse... begrudgingly)
Newegg really has gone downhill in the last 5-6 years. I've been shopping with them for about 15-16 years as well, but have started looking elsewhere when I can the last few years. This really puts the nail in the coffin for me. I wish there was a microcenter that was closer than 3 hours 🥺
I stopped shopping with them the moment I saw the price-gouging for the New Egg Shuffle, but now I'm going to start actively telling people to shop elsewhere. Absolutely ridiculous, predatory, negligent, and most likely malicious. Wow.
I bought a ton of stuff there for years until I got a "new in box" pair of headphones which didn''t come with a box. I went to return them and they said there was a $58 fee they would charge because it wasn't being returned with the box. I confirmed with them that it didn't come with a box, but she didn't care and insisted on the charge to return it without one. I cancelled a few years ago and deleted the account and refuse to buy there ever again because of that.
Saw the headline, immediately knew what this was about. Newegg has been doing this for *ten years*. Minimum. I know this because that's how long it's been since I personally had this happen. This was not an accident. I ALSO tweeted at them, again 10 years ago (more or less), and they assured me "this is not how we do things" and I blew them off. Obviously, this is in fact how they do things, since I saw reports of similar incidents going back a couple years before even then. Edit: In my case, they sent me the board back with what appeared to be an imprint of a large philips head screwdriver in the pin array.
I had a case of 2 HDD Seagate bought on Amazon but shipped by a "store on Amazon". received the items were both not working. Issued the return and the vendor was kind of stalling the refund. Opened a ticket on Amazon customer support, received a real person call within 20 minutes who said was escalating the issue (we were getting close to 30 days limit). Amazon refunded me the money paid solely on the proof of shipment of the parcel from my side, no question asked
I stopped dealing with them years ago, due to similar issues. Sending me broken boards, charging me restocking fees for said broken items. So, reselling after I tell them it's broken? selling used items... The list goes on.
I love this fucking video. Ruin these people as hard as you can. I'm so tired of the normal person getting completely screwed by bigger companies. We need way more of this.
Yeah i agree,screw these scammers.One company here in Vancouver wont even honor a return even if it's a dud on delivery just because it's covid/pandemic matter,canada computers *cough*.Also never buy an open box specially when it only like 10 percent cheaper than a brand new one.
I guarantee someone high up in corporate saw how much RMAs were "costing" and told the CS and RMA managers to "lower the numbers" whatever it takes. This isn't the people at the lowest levels, they don't care. There was direction from above to "find a way" to lower the RMA costs.
You'd think that's a sign to invest in your QC return team, since that would pay more than the money invested (since I doubt they get paid that much, anyway) ...you'd think...
THIS! This is why we need independent media outlets, reviewers and writers. Consumer protection cannot happen only via laws, regulations and policies. Companies need public eyes scrutinising them on their wrongdoings. Newegg can't get away from the repercussions this time.
I absolutely love how you not only hold these companies accountable, openly, and publicly, and shame them for treating customers the way they do. Esp. those without a voice. But you ALSO, flat out tell ppl who post ignorant, snarky, and completely non-sensical comments... that they're dumb assholes, and clearly live in a fairytale land... And you do not mince words about it, at all. Keep doing the good work, guys... lmfao Good shit, on all fronts.
Thanks for the amazing work you do to keep the PC hardware industry accountable. If you weren't around, companies would get away with terrible behaviour like this.
Thank you! We're happy to see more and more reviewers in this position, too. Our small community has been able to establish some independence to be able to do this.
There's countless stories posted all over reddit, usually a newegg staff member will come into the thread and ask the OP to message them to get it figured out, but you shouldn't have to make a post online to finally get their attention.
I've built over a dozen systems, and most if not all of the components for all of them came from newegg and I have NEVER had a problem with them. They've always been solid gold in my experience. So so sooooo weird.
I've never had a problem, but I've never tried to rma something. I think that's the difference. Most of my recent build was from MC this time though. They put up with my returns all the time.
Thanks Steve for doing this piece bringing this to light. Had issues with Newegg in the past and their customer service sucks. Newegg sucks. I sent a motherboard that they sent me broken with bent pins out of the box back for RMA they rejected the RMA and sent the the broken board back to me. It was like a $200 MoBo. I shop with Microcenter now.
Unfortunately most people just don't have a Microcenter nearby. I wish there was a store as good as them that was way more accessible. Thankfully I DO have one nearby.
@@GamersNexus Literally and I bet we are not the only ones I have heard from many others with Newegg horror stories, and I am sure you also have. They are very unforgiving with the RMAs, horrible customer service and frankly they can be very rude at times in my personal experience. Thanks again guys really appreciate that you advocate for PC enthusiast consumers.
@@dragontales1999 I feel yea I am lucky that I do have a local Micro Center and they are very awesome about RMAs and customer service. They gave me a new monitor when after about a month a monitor I bought from them got a dead pixel no questions asked. I do not know if they do mail order but hopefully they expand
Yeah? Name a reputable company to get computer parts from? Where are we going to go? How many computer companies are left? Microcenter is scalping parts, Amazon is straight lying about the price of some products, Best Buy has always up charged their products, Circuit City and Comp USA? Dead.. Fry's? Dead. Sure we can all go to places like IBuyPower but their service is A not so much better and B you can't buy individual parts. What about buying manufacturer direct? Nope, almost never in stock. Let's face it, we are at a point where we need the shrinking amount of companies to "do better" by paying individuals. Don't get me started on the amount of scams that are on Ebay.
This is absurd. I was literally checking out on a newegg cart as i listened to this.. not going there. I guess I will take my chances and buy it from some other retailer. If they can happily roger someone on a return for a closed box, no chance for anyone who actually gets a defective product and realises it only after opening it.
@@informitas0117 You just have to be weary of the seller. For the most part, though, Amazon takes back literally everything, and the blame falls mostly on the seller. Its way more buyer friendly. You might get a scam item, but you can return it. I would definitely buy from Amazon over Newegg.
Man, had to get my popcorn bowl ready for this one. Regarding you wondering how they haven’t been sued at 23min, totally agree. I’m a corporate lawyer and made a point to email a few class action firms to tip them off, letting them know I personally wasn’t looking for representation because I wasn’t affected by the PSU bundling but that I was confident there was a case there, but I guess nothing came of it.
There is a great reason I have not ordered from Newegg since 2011. They scammed me on a motherboard as well. Had a broken RAM retention clip (the static kind that don't move), but it all worked fine. Had to return it due to CPU incompatibility, which I learned before it arrived and never opened the box. So it's, as many have pointed out, could not have been caused by me. Will NEVER buy from them again.
Of course they haven't. Newegg doesn't give a fuck about their customers. They refunded him finally in hopes of getting him to shut up before he went too big with it.
Dude, they won't. The only fix they're going to implement is that they'll tell the people on the floor to google the customer's name before screwing them.
I never ever try to buy from Newegg anymore. Bought a "new"motherboard, got a bent pin used motherboard. I always go through Amazon specifically for my computer parts now because they at least treat me fairly for the return process
I can't wrap my head around this: if they refuse to do the RMA, why aren't they sending it back to you instead of reselling it? As you mentioned: this is theft. Either money back or at least the product. Whats going on there? One of the reasons I mostly buy on Amazon or Alternate (german tech shop)...
Well according to them they WERE sending it back to Steve, and i don't think they'll open themselves to clear cut liability like that, it would arrive eventually even if they actually forgot to ship it, and if they managed to by mistake sell a - known faulty, according to them - product to someone else, he will receive SOMETHING in the mail to at least have plausible deniability. The complete text chat was for sure not with people that actually work at Newegg, but a chat centre (the text equivalent of call centre) in India or PH reading from a script, who have a company-centric, customer-hostile incentive system. They aren't going to actually escalate things to head office, they're afraid they get penalised for "not doing their job". This is why there was no tracking number, stock replies, spelling errors in every word that isn't part of the the stock reply template, no confirmation that he's speaking to the superior, minute long pauses (you think each worker only serves one customer at a time?) barely a grasp of what the customer says, no logical continuity with things said a few lines ago, etc. This is why they wouldn't call him back on the phone - because if they did so from a remote location and with their limited and recognisable English, it would have been VERY obvious he's not speaking to Newegg.
Alternate is an DUTCH company, not German. But anyways, Alternate is so much better then Newegg ! From now on, *I only buy from Alternate, Azerty or (my favorite) MEGEKKO !*
Apparently I'm not the only one who's been fleeced in this manner. Similar situation with me except it was a $360.00 mother board. They said I broke the release tab on the PCIe slot. I went on chat with one of their con men and I saved the conversation. I purchased 2 entire builds within 5 weeks and I will never purchase from Rottenegg ever again.
@@lucashonda1228 I've never had a bad experience with newegg. However, this has put me on alert mode. If you didn't order an open box. I doubt you will have an issue.
@@lucashonda1228 Nope, not a dime, only an unusable MSI MAG X570S TOMAHAWK mobo. They told me to take it up with the manufacturer. I was a bit salty after spending a few grand and then treated the way I was treated. I took the loss but am quite glad this video was uploaded. I'm sure rottenegg is going to lose a lot of business. They for sure lost mine.
I'm Sooo happy that it's finally happened to you as a "normal customer" who has a proper platform to expose it. About a year ago, they sold me a what looks like an open box product as new so I stopped buying from them. Hope they made enough money before they landed on you to recover 😂.
Years ago, when I had a DOA motherboard, they walked me through some troubleshooting, concluded the board was bad, and sent me a replacement with a prepaid RMA label. I had no idea they'd fallen so far, but I quit using them when they decided to keep selling the Gigabyte power supplies, dumping them on the market instead of just fighting GB to take their defective stock back.
I just bought the components for my recent build through Newegg. Just had one negative experience with a scammer Marketplace seller who didn't ship RAM I inadvertently ordered (thought it was from Newegg direct). Newegg has excellent customer protection in place though and refunded me promptly. I've also built a few other machines through Newegg over the years. Either my experience isn't typical and I've gotten lucky, or who knows. It's pretty scammy and shady though if they actually do this kinda of shit to customers.
I purchased a Gigabyte motherboard from Newegg and returned it after it stopped working. They sent me another one, which happened to be a specific model that had an open recall by Gigabyte because of an issue with the SATA ports causing data to corrupt. I lost so many pictures and videos because of them.
it's someone stealing from newegg, and the way they're doing it is damaging a part, then it can be put where no one will notice the damaged part is missing if they take it,,, then when someone returns that same part, they swap them and steal the good one.
I had a horrible experience with Newegg back in 2019. I bought a Radeon VII, it literally was going to be my first brand new graphics card I’d ever had in my 7 years of PC gaming at that point, let alone a higher end current generation card. Well needless to say it didn’t show up. When it was “delivered” I was literally sitting in my living room in clear view of the front door/patio when I got the notification. I’ve had it happen in the past a few times with Amazon, where it’d sometimes eventually show up 1-3 days later. So I waited 3 days and it didn’t show up, I contact support and they tell me I have to fill out police report with my local police department for package theft and send it to them. They said because the item was over $500 they required it, I paid $599. Never had to do this with Amazon even with a more expensive item, it seemed ridiculous given my $5000+ purchase history with Newegg from 2012-2019 and the fact that I was by the front door the whole day it was “delivered,” if someone stole it I would’ve seen it. But whatever, I fill out a police report online through my police department, get a digital report, email it to Newegg. A few days passes and they reject the claim. I call the officer assigned to my report and have him fill out a detailed report and he leaves all his contact info in the new report. I send the new report to them, again rejected a few days later. I then go into chat where they basically tell me there’s nothing they can do, they won’t send a new card, they won’t refund, they won’t even give me store credit. I call, get the same crap. At this point it’s now ~2 weeks after it was “delivered.” I didn’t want to have to do a chargeback so I planned on waiting another week, well fast forward ~3 more weeks I come home from work and there’s a Newegg box on the porch. I check the tracking code on the box and it matches the original one. So idk if UPS lost it, or it was misdelivered and the person took forever to give it back to UPS or what. But needless to say at that point I was bitter with Newegg for basically implying I was a liar and that I was lying to the police for a report which is a crime. So I ripped a supervisor a new one on the phone until they offered a full refund to my credit card. Because at first they said they wouldn’t take the return because it’s past 30 days and then they offered store credit, until eventually the supervisor did the full refund. I, like Steve, preferred to give Newegg my business over Amazon as long as the price wasn’t more than a couple percent higher because I had such nostalgia for the site and their past customer support. Well since the ordeal I haven’t bought a thing from Newegg since, I literally just use it to find parts because the site is more organized and then buy everything from Amazon even if it’s more expensive (which is rare.) I will literally wait for something to come in stock on Amazon even if Newegg has it.
In the early 2010s, my grandparents got random package from Newegg to their house full of electronics. They checked their credits cards and they hadn't been used, so it was one of those "deliver to an unsupsecting person's house and try to intercept the package" things. They did the honest thing and called Newegg to ask what they should do with them. Newegg told them to send them back but refused to pay for the shipping. So my grandparents just gave me the stuff because why should they have to pay for shipping? Newegg never tried to reclaim it. I got two free nintendo DS's and a few games!
A friend of mine had Canada Computers do EXACTLY THIS to them. He took his entire SI business from them and went elsewhere. It seems actually a common scam in computer components - but I'm glad more people are talking about it now.
I HATE Canada Computers with a passion! I pre-ordered a GPU from them, and they're supposed to call you when you receive the item. They never did, I got extremely lucky and saw that the person who was in 1st place (I was 2nd in line for that particular GPU) receive theirs and posted it on Reddit, and mentioned they had a second one. When I went to CC the next day, the sales person tried to correct me and say they only received it today. Unbelievable.
I actually know Canada Computers from back when it was merely a local brand in my area. Back when they first started, their customer service sucked, and their store looked like any random 3rd party fly-by-night you'd see in any major city. Same local store looks far better today, and the staff have been extremely helpful and professional. Likely why the chain took off. It's a shame that the same quality standards that they've grown in my area hasn't spread to their other stores. Here's to hoping they can change direction on that.
Yes selling open box stuff has always been a common internet scam. It is hard to sell anything as open box because so many scammers take advantage of this and sell used stuff with boxes as "open box".
@@Jimster481 In the case of the Canada Computers instance that happened to a friend (and a few other people have since posting my original comment have told me happened to them) - it was an Open Box bought off store shelves. He trusted them and didn't check at the store - big mistake - but the more egregious thing was that they treated him like a big fibbing liar when he tried to return it. Given he'd bought a huge amount of components from them and that's what they thought of him, he told them to keep their money and he went elsewhere.
It's far more likely that either a worker that works for the returns department or the open box department is taking good parts, and reporting them as damaged, so the customer doesn't get a return, and then they sell the parts on the side, or newegg is doing this directly. Or taking old damaged ones upon return requests and sending back the damaged one, and keeping the good one to sell. Something like this I bet.
@@rdizzy1 no, it is also their customer service that does this. I had exactly the same experience and I went through 5-6 customer service agents. If you read the comments many people claim exactly the same thing: bent pins and thermal paste. As a customer service agent you would notice that there are huge numbers of motherboard returns with damaged pins and thermal paste for no reason. This is a corporate-wide scam practice. We should sue Newegg for a few hundred million dollars.
I’m convinced Newegg quality control is nonexistent and their customer service is even worse they shipped me a dead motherboard that literally had burn marks on the traces for the cpu
As far as incompetence goes, the entire chain from sales to tech support to testing teams is most likely completely incompetent. I've seen the same with other places, like Geek Squad. These companies just hire ANY idiot that will stand there to collect a check.
A friend of mine actually got turned down by Geek Squad over a decade ago because he was "overqualified." Apparently, being a college student with a CCNA certification makes one overqualified. I can't imagine it's gotten any better since then.
No, it is company policy. Newegg did exact same thing to me last year with the same explanation while the motherboard I returned was in perfect condition. Newegg is scam. Stay away.
Enough to convince me never to buy from them again. Best Buy/MicroCenter/Amazon can have my money. Thanks for this video during times where so many companies abuse customers because so little choices exist nowadays.
Walmart did the exact same thing with me. I bought a 75" TV there as I was already buying some other stuff there and it was on sale. I got it home and it was the wrong brand, including none of the hardware, and the screen was broken. I called and they said they'd accept my return. I went back in and they called me a liar and a crook. I then called corporate and they said they'd resolve it and call me back. They never called me back. Finally, I called them back and they said I had to have been at fault.
My experience with them: I ordered a set of RAM from them for a new build. They were marked "delivered" and immediately they filed their own RMA for the item and said I returned them. All without ever speaking to me. I at least got my money returned, but they falsified the RMA stating I requested it. I looked at their website and saw the product was out of stock. So basically, they lied about shipping it. The tracking information was fake. And then they covered it by claiming I returned it.
Oh no, I am currently waiting on a GPU that was "delivered" to my residence today. I don't have it and their suggestion is to check around my residence and ask neighbors if they got it by mistake. Seeing as I live in a 4 unit apartment building and the other 3 tenants speak little to no English, and I speak little to no Spanish, that makes asking them if they got a package containing a graphics card a little difficult. So I go to file a claim saying I did not get my package and am stopped at the submit button by a message saying that it may take the carrier an additional 1-2 business days to deliver my item. Fingers crossed I get my card that I've already overpaid for and don't end up with just a refund.
Newegg always seemed to "never receive" my items if I didn't choose their shipping label and made my own, even though it said delivered to their warehouse address. Coincidence? Hmmm...
Almost the exact same thing happened to me. I received an Asus ROG Maximus Hero Z690 with the upside down capacitor. Told Newegg of the problem, working motherboard, like it, but it is being recalled. They say they will accept it back at the same time all of this is going on for you. I return it, and told the RMS was rejected for a bent pin. I told them it was working fine when I sent it back. I just didn't want it to catch fire in my home, and wanted help with the recall. No luck, no recourse. Never buying from them again.
I had the same exact problem with Newegg. I recently bought a laptop, that broke down within 3 days of use. I was extremely careful with the laptop, and returned it to them without a scratch. They then proceeded to deny my rma, claiming that the laptop was way too physically damaged for them to repair. Luckily I issued a chargeback and got my money. Regardless, Thank you so much for making this video.
I have not had a bad experience with newegg, but hearing this will definitely move them down the list of choices for a vendor. Totally unacceptable. This is a business that is being mismanaged.
It sounds to me like consumer fraud, on New Eggs part. I would escalate this to the consumer protection agency. File a complaint with them. That will put some real heat on their predatory practices.
Will it though? I feel like even if every single person this happens to contacts them it isn't really going to illicit any sort of response from a government agency. Especially because it's state run, not federal. There's maybe a couple dozen people from each state that maybe has been taken advantage of by NewEgg. They'd probably send an email asking about their return practices, NewEgg will reply with something that sounds reasonable, and within the law, CPA will reply "Okay cool." and that'll be that.
NewEgg is either demonstrating absolute incompetence, or they are defrauding customers with malice. Either way, they do not deserve our money and deserve to feel that financial pain.
Don't have time to write a story but used NE for years and sure it's happened to me many times. Nice to see someone speak up about it. Thanks 👍 Thumbs up.
Good stuff Steve...my last experience with Newegg when I purchased a 3090 off of them (days before the GPU hype up - early 2020), just to find that my order was cancelled b/c out of stock. I thought Ok, it happens - I found a good price and moved on. BUT THEN to find out that the GPU (SAME SKU that I ordered) went back to available but only at $500 more than what I paid AND WITHIN 12 HOURS after my cancelled order for being out of stock... STILL MAD ABOUT THAT ONE...and just another example of a shitty experience from Newegg...
I also just love how many companies are willing to take a say $28 product, mark it up to $54, and then claim some steep sale slashing the prices "down" to $29. I see this all the time there and routinely encounter people taking $0.01 off the price just to get it on the page with a sale price.
I and everyone else I knew used to only order from Newegg back in the 2000's because of their reputation for customer service. I don't know when they started going downhill but they've certainly fallen far since their glory days.
Last time I bought something from New Egg, they had a security breach, so they gave me a $50 gift card. I then spent that on a Nintendo Switch. Not going back though. I can cancel my credit cards if my data is leaked, but I'd rather not deal with this kind of bad service. Years ago, I ordered some RAM from them to fix some person's PC, but they had recently started doing the thing that Amazon does where they have sellers listing product on the New Egg site. These sellers sent the RAM in a plastic bag, no padding in the USPS. Of course the RAM didn't work, and they were an overseas company and refused to do anything about their own shipping mistakes. It was clear then that I never was going to buy from one of their sellers, because they just didn't have the same oversight as Amazon does.
I haven't really used Newegg in years now. Their prices quit being competitive with other sites with Amazon beating them out 80% of the time, and that 20% it was a wash because free shipping with prime. Their Black Friday sales the last several years have either been utter jokes to outright scams on pricing and products. There just isn't a reason to shop at Newegg anymore other than possibly product selection, but even that is cluttered with chinesium now and vendors that /are not/ Newegg. I can guarantee you though they'll never see another penny of my money.
That is odd, I had ordered a used motherboard from newegg, from a third party on the site. The motherboard died after a month, when the return period ended, and they still gave me a full refund.
Newegg used to be my go-to site when getting computer parts. I've seen some of the reviews about their bad customer service and was already wary. Now I don't think I'll buy anything from them in the future unless they resolve their customer service issues. I've never had any issues with Amazon or Micro Center, albeit I don't buy much or return much.
Here's a story of a company doing good. I had ordered an open-box mobo from Microcenter. Microcenter claims that they test these, but they also have a return policy where I can return the mobo for any reason. Well, after opening the box at home, my mobo had broken pins. I was able to return it without any questions asked.
The "You should open and verify the package" thing could be from people in other countries. I have talked to people overseas where that is the standard practice, and when I told them how it works here in the US, they didn't believe me at first. So, it could be cultural/regional differences there.
Seriously, the delivery people never wait anyways. Even if I open the door 10 seconds after hearing the knock or doorbell, they’re already driving off. I get it though, they’re super busy.
If Amazon actually decided to stockpile hardware, Newegg will be nothing... Newegg became incredibly evil after their Chinese acquisition, greed laden with no remorse. I hope your video makes them feel the hurt they deserve!
Newegg is awful in my opinion. Super slow shipping, and a nightmare if you have a return. I only use Amazon or Micro Center for PC components now - no headaches anymore.
Thanks so much for this video !!! You just saved me from spending over a $1k+ at NewEgg on a motherboard for my own new build. I had no idea that Newegg was such a sketchy clusterf***k of a company that treat their customers with such contempt. I will avoid them at all costs and have our advised my work procurement department to do the same. Thanks again :) How is it that the government hasn't gotten involved yet with what sounds like an organized and systematic campaign of scamming customers out of their hard earned money ???
Thanks that might have saved my build. I've been planning my first build and trying to get the best prices. Now im willing to pay the 10 or 20 % more for the add assurance that product will be right and have no problems when it needs to be returned. Just a couple of hundred dollars would set me back months on my new build.
12:24 I always found this bizarre and dangerous, what if someone steals your product (which happens a lot) your even more screwed, Over in the UK Royal Mail or another courier actually knocks your door to give you your product or if you're not in they try again the next but even a year Newegg still be riding that L
Newegg did this 'bent motherboard pins' garbage to my friend about a decade ago. I took it upon myself as a separate party to contact customer support and tell them that I was done buying parts from them due to this. This actually worked to allow him to get a refund, but that was back in the times when Newegg did cool things like fight patent trolls (under previous ownership?).
Forgot that i bought a used tv from newegg 10 years ago, it came with cracked screen, and ordered a used Aorus Fv43u 2 weeks ago. The monitor was delayed 3 days due to "weather condition". As soon as i opened box, the front panel popped out the frame, numbers of dents amount the edge of the screen, 5+ fist sized dark area all over the screen. This monitor was prob suffered more than our friends in Ukraine. Sent it back 3 days ago and hopefully i can get my money back.
It’s all hilarious. From claiming bent pins, to then arguing there was thermal paste present. Not only is thermal paste easily washed up by rinsing the board even with plain water and just letting the board dry, if it was an open box item they clearly are aware they do not properly clean open box items before sending them. I don’t buy often from new egg, mostly because most of what I want is similar priced on Amazon and Amazon support has always been top notch with me, even sometimes refunding me with very few questions asked before I even sent the item back. Seems like an easy way for Amazon to lose money, but it builds a lot of trust and often keeps the customer happy and still buying off their site. This whole situation is incredible frustrating.
@@mrcrunch8000 , der8auer washes his boards in the dishwasher, and not only the motherboards but also the videocards. Oh and that man is really pushing the boundaries of what hardware can do, and does such things. Why is so hard to believe that you can wash things and still work?
@@eEnzo0 lol, he also completely takes them apart and uses an electronics cleaner after the drying cycle to displace the remaining moisture. You're focusing on the wrong part anyway. Just letting it dry is not a smart way to attempt something that already isn't an ideal way to clean a pcb. Just because a youtuber does it doesn't make it safe anyway. Like you said,, nothing he does is safe or good for the components he tests. He also takes additional steps to make sure the water is gone and even his extra steps doesn't completely eliminate the risks. There's a lot of nasty stuff in tap water and even bottled drinking water. There's a reason distilled water is recommended so often for things.. Just minerals alone is enough to cause issue let alone scratches that could expose copper or delamination.
The "package deals" on the shuffle gpu's they were selling, with everything short of exploding power supplies (oh wait, they actually did force people to take dangerous psu's with the gpu), should tell you what you need to know about them. Also, they over-charge for the shit products they lump in with the gpu's. So if at all avoidable, don't buy things from them.
And if you have to buy from them, video the whole box opening and inspection of the component. Ideally with a witness to verify it's genuine (as if you'd have another identical package from them to open in front of a camera!). Even if they would never sit through it, it would be damning evidence for the small claims case.
Yeah, somewhere along the way Newegg just lost it's soul. I used to be a customer to....but now I'd rather roll the dice on Ebay than deal with Newegg. Microcenter might not be cheapest, but seems pretty solid. Just wish there was one close by.
I’ve been a customer for 20 years and haven’t built a pc in about 7 years. Thanks for bringing this to light. My current system is an Intel and it’s time to build another system and I won’t risk buying anything from NewEgg now or in the future
this is why i dont ever buy parts of pc or electronics in general anywhere other than in person unless its something small like for example a controller, or a watch, headphones. flash drive, external ssd, external hdd. anything more expensive than those should be bought in person. or brand new. if you have to buy online
I had an issue with a Microcenter open box product once, but they were nowhere near as ridiculous as NewEgg is being right now. I got lucky and went back literally an hour after I got home with the product and they gave me 0 issues in returning it. Basically, went to a buy a Gigabyte X570 Aorus Master, open box. It was marked as "complete" though, and they even dropped the price by around $50 due to the box being open. I'm expecting it to be in good condition because, well, the box was labeled "Condition: Complete. Like new." I get home to find bent HD Audio header pins, bent fan header pins, and bent USB 3.0 header pins. On top of that, there was only the motherboard in the box. No screws for the M.2 drives, no heatsinks for the M.2 drives, no SATA data cables, no wifi antenna, no manual, no locking tab on the PCIe x16 lane... not a single accessory that's supposed to come with the motherboard was in the box. All in all, the most incomplete "complete" open box I've ever seen. First and definitely last time I'm gonna buy open box lol
I was just about to finalize a sizable order on Newegg and happened to see this video at the last second. That's all sorts of messed up: (1) obscuring the fact that it's an open-box item, (2) sending you a damaged open-box item, (3) blaming you for the item being damaged, (4) being completely unwilling to take responsibility for the situation, (5) having awful customer service. They had numerous opportunities to make things better, but failed miserably. Anyways, thanks for the warning - I'll dump the Newegg shopping cart I was about to finalize and buy my parts from somewhere else.
First PC I ever built, bought from Newegg. Got a motherboard with bent pins and a damaged, non-working CPU (one tiny chip at the back was broken). I got the motherboard replacement in time. Tested the PC again, and found it was not working. Obviously, I was busy with work, tested a bunch of other stuff including RAM, the PSU etc. Found out too late it was the CPU. Newegg refused to accept the return. Intel on the other hand provided amazing customer support and sent me a replacement CPU next day (paid 25 USD for it).
I wonder if employees at the receiving end of Newegg are running "damaged product scams" claiming its damaged then somehow taking the "garbage" home...?
A lot of times this comes from the higher-ups or owners of the company not caring. This trickles down all the way to the bottom of the chain. Even if the lower level employees themselves care about the customers.. they're told to focus on other things involving making money.
Welcome to capitalism. That's how all corporations work. "Oh shit, they have a platform and hundreds of thousands (or millions) of viewers? Quick! Make it look like we care!"
I love how when Steve starts getting really heated there’s a cut. There’s footage somewhere of this man really telling Newegg in detail where they can put that $500.
Right in the middle of the Conclusion section, they should've cut in two seconds of Steve unbuckling his belt while squatting over over a printout of the the RMA email while he screams "THIS IS WHAT I THINK YOU LYING PI--" and then cut right back to the rest of the conclusion.
I'm actually impressed that one guy on twitter thinks its reasonable to make a postman wait well you open a product and look it all over. His postmen must hate him
It's one thing to have a quick look over the box to make sure it doesn't have massive dents or holes in it, but it's a whole other to have them wait while you check if the product works.
@@gnomeam I took down the sign instructing to ring the doorbell for deliveries, because not one person rang the doorbell. Like hell the postman is gonna hang around supervising me to open and inspect a delivery item.
I once managed to accidentally scam Newegg. When I was first building my pc (2020), I ordered sleeved cable extensions from them and someone somehow put my shipping label on the wrong package so I was a bit shocked when I got an rtx 2060 in the mail. Needless to say, I reordered the cables, I got a 2060 for about $50, and I resold the 1660ti I ordered days before.
Eee I hate to think what happened to that poor employee lmfao. I've done that when shipping small Etsy orders, I can't imagine the disorganization needed to fuck that up in a big business.
Is that a legit course of action in the USA? ... I could assume it is if Newegg CBA to contact you and request a return. If they had done that, I am pretty sure you would have had to. (I remember some ancient stuff on this topic about credit cards sent unrequested.)
That's not scamming. That's someone in Newegg's Shipping department not doing their due diligence on making sure the right shipping label goes with the product they are sending out who is likely a third-party vender/shipper.
I’d always heard horror stories about Newegg. I had decided I’ll never buy from them again after they shameless started pawning off exploding PSU’s on unsuspecting customers and now this just cements it
With giant competitors like amazon, you'd think newegg would understand they can win through good customer service. Guess not. RIP Newegg. Micro Center is my new friend. (I don't work for MC BTW)
Sony/Playstation does the same thing they'll allow people to make 1,000s of purchases while suspended but won't let people refund anything while suspended and then people contact support and they just get told that they are suspended and won't refund your money and won't tell you why you are suspended and also you still can't transfer ps5 saves thru usb PS: Newegg I always saw as a scam almost always excessive prices and always charging shipping on anything to alaska
Bet the guy who denied the return got fired because he did it to a guy with popular tech TH-camr upper management was like damnit billy you know we only screw the little people so there's no repercussions 😂
Yea hopefully the lower level employees that dealt with Steve don’t specifically get in trouble. They were just following the bogus policies the company itself put in place.
7:30 I have a tip Ive learned when dealing with support at times like this. When they say "I'll have to contact someone by email, whatever", say "would you mind if I stay on the line while you write it, to make sure my concerns are represented". It should only take a minute right? So you kind of confirm they actually DO IT and dont immediately forget. There is no easy way for them to answer that other than just saying no, so then you request a different option still.
vids like this are why i love Steve and GN. They don't WANNA do vids like this, but when a company forces their hand, they always look out for the consumer and tell us the truth when they could easily opt for some kind of "good will" deal with these company's after they realize who they're dealing with.
I appreciate Steve for having the integrity to still move forward with this video even after being refunded. I'm sure Newegg would have been happier to throw money and/or resources at him, a point he knows but still has too much integrity
De los mejor son unos NUDE-DATTING.ONLINE Sun: "Hotter" Sugar: "Sweeter" Joonie: "Cooler" Yoongi: "Butter" Son unos de los mejores conciertos, no puede ir pero de tan solo verlos desde pantalla, se que estuvo sorprendente. Ojalá la cultura europea se representara más a menudo tan bellamente. No puedo dejar de decir "oh, esto es hermoso" a lo largo del video.. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘
Watch our interview with Newegg (face-to-face): th-cam.com/video/d1R4wbuXFII/w-d-xo.html
Part 2 is UP! It got worse: th-cam.com/video/CL-eB_Bv5Ik/w-d-xo.html
Newegg responded (sort of): th-cam.com/video/-wECJJveifw/w-d-xo.html
Has Newegg done something similar to you? POST IN THE COMMENTS so you can help other people who have the same problem!
Support our work and get a product that's actually supported well, like the GN Modmat, Toolkit, Mouse Mat, or shirts: store.gamersnexus.net/ (in stock & shipping now!)
Watch our undercover warranty test on NZXT: th-cam.com/video/iY-SEPGvqxY/w-d-xo.html
Or our undercover test on Intel: th-cam.com/video/I2gQ_bOnDx8/w-d-xo.html
I had the same story before with a $700 purchase. I found a better deal and canceled it 5 seconds after I ordered. They sent it anyways and so when it arrived I returned it at the door. The package was never in my custody. It was sent back and they never sent a refund and refused to over a month span. I started a three way call with my bank and got the issue resolved. Their excuse was that it was stuck in shipping and was my fault. You may need to do the same through your bank and I recommend doing so.
I ordered my Phantex P300a mesh case from them, it got lost in transit for a few days. I filed a missing claim and ordered from amazon. I ended up with 2 cases, because I thought I would never receive the case from newegg. I ended up selling the extra case. I had one bad experience, now I am not buying from them again. Never had any issues from amazon, I had an ssd that I bought from amazon, it died 1 week after use. I sent it back and got a refund no questions asked. I will be doing my shopping on amazon from now on
I used their mobile app today (UK based). Clicked on their 'Build configurator' .. selected 'Enthusiast (from £3400ish)' .. then selected 'Intel'.. I was then presented with a template 'list' of components. It had a GTX 1650 (@ £279 or so). WTF..... !!!! Where's all the cost.... oh on some 2TB 'solution' costing £1900 ish..... Whhaaaaaaaaaaaaaaaaaaaaat!!!!
They are owned by the Chinese Communist Party via Lianlou Smart Limited, and Newegg is the 800 pound guerrilla in tech shopping unless you, by some act of God, have a Microcenter nearby. Newegg needs to be broken up under anti-competitive laws.
Newegg is Chinese owned you know.
Of all the people to screw over, they managed to do it to the guy with the social media equivalent of a nuclear warhead.
Does that mean Linus has the social media equlivant of the asteroid from Armageddon?
@@RinnosukeETQW Yes. Go watch the clips from the wan show when they spoke about teamviewer's subscription license panhandling on perpetual-license customers. it's gold.
@@RinnosukeETQW Tsar Bomba
@@RinnosukeETQW No, because Linus can't even get TeamViewer to stop harassing him
Also, teeth.
If this happened to Linus he's probably have been like 'ehh, whats one motherboard or 500$'
Its the same amount of money and the same motherboard to Steve, but Steve has TEETH, and he stands by his values, he isnt too busy making low effort overused jokes in throwaway videos to care about this
Thank you Steve. These companies would be perfectly happy doing this to regular people. Little did they know they fucked up doing this to a prominent PC media outlet.
Absolutely, perfectly said
100%. They thought they were doing a routine ripoff return denial to a "regular" customer, but landed on a business that specializes in this stuff. So upsetting that they do this to people with little recourse.
@@GamersNexus no mercy
@@GamersNexus Hate to say it, but they wont care about this. They'll issue the standard 'misunderstanding/mistake/sorry/circumstances dictated' message and continue this crap. I'd bet money on it. The only people that are even seeing your video, tweet, or anything are PR, account managers, or other mid level people that are going about their daily salaried jobs. It probably isn't even reported to VP's. The C-levels probably don't even know what 'Gamers Nexus' is.
@@GamersNexus Routine ripoff!, needs to be branded that way by the looks of how things have been going on.
Steve's angry smile is only slightly less happy than his happy smile.
😂
I started laughing so hard when you started talking about inspecting 2000 pins while the delivery guy waits
"Hold on, delivery guy - I need to make sure it POSTs! I just need to apply the thermal paste, mount the CPU and cooler, and stick some ram in it, and wait for the other delivery guy to bring the PSU"
Me too. Shit had me dying.
Its interesting. When it comes to a delivery service to a residential or a postman service, it's impolite. But when it comes to logistics of major commerce; like shipper receiver and carrier, its okay. That is why carriers charge a fee for wait time to unload a product. The product often times has to be counted and inspected before it is accepted. It's interesting how the industry is set up so that the consumer doesn't really have the same option. The only reason is money. Time is money. And the delivery person has a time quota. Thats the only problem. It's just interesting how it is and how most people think about it. I don't have an opinion on the matter. It's just interesting.
Getting flashbacks to when Microsoft said Newegg was selling illigitimate licenses. Seems not much has changed.
At lest Software doesnt spark fires ..only bad hardware does that ..unless its bad software thqt causes hardware failure..oh crap.
Many of these problems have already happened with our company here in Brazil. we fight against bad RMAs but nothing changes.
Falar nisso, como foi a festa de aniversário do RMA da Zotac?
@@Things0 Bom ver a Chipart por aqui!...Abraço desde Portugal
🏆
Lol
Não desistam, é importante que essas empresas não saiam impunes, pois são enormes e os clientes, em sua maioria, não poderão fazer nada contra eles. O trabalho de vocês para melhorar RMAs é importante.
It’s crazy. Newegg could’ve been the “Target” to Amazon’s “Walmart” but ended up deciding to be the used car salesman of the tech world.
They got really shady after the original owners sold the brand. Feels like a pawn shop at this point.
@@Channel-gz9hm shit, They sold it? that and them being public traded explains everything. They used to focus on C/S now its to quote a classic rap tune, All About the Benjamins
BOOM, I like this. Pandemic style, surprised how many “free” items I’ve gotten because they’ve been broken and it cost more to ship back than to just write off. Thankful for companies like that! (Not abusing systems, just literally been told to throw, use, or donate an item that was “broken” but not unusable, like a pump on any bathroom item) edit: bathroom item, nothing specific, lol
Yep. For a time, they outdid Amazon with things like upgrading shipping for free so ground orders got 2-day instead. Newegg excelled at delivering beyond customer expectations and Amazon struggled for a long time to compete. Where Amazon won was by having warehouses everywhere and their ruthless pricing. Rather than try to fight that, Newegg went down a different, darker path. It is not the same company it once was.
I refuse to buy from Newegg since they sold me a broken prebuilt (it had GPU problems) with one of those potentially explosive Gigabyte PSUs. Sure I got a refund but they tried to dump a dangerous product on me! Sad thing is they may stick that PSU into another computer and sell it and kill another GPU or even worse set something flammable on fire and burn down a ton of stuff or kill someone! How are neither Gigabyte or Newegg getting in trouble for continuing to sell this product instead of doing a recall?!
"You should open up everything in front of the postman" is an example of someone finding anyway possible to take the side of Newegg, it's kind of insane.
I'm assuming it's someone who has staff and never actually receives anything themselves. They just assume that their staff are opening every package and checking the contents in front of the delivery person.
Which also does nothing though, as the postman is not an employee of newegg. Theyd merely claim they couldnt trust the postmans word. Thats a bad excuse to try to use on a zenders part.
If there's one thing to know about any parcel service in the US, including USPS, it's that there's no way the carrier would be allowed to stand there that long without getting in trouble.
when i recive a packet not deliverd to my door but at the post office I have to sign for it before I open it and at that point I have asumed respncebilety that I got I want I wanted from the post service, its sign for and they are done.
Literally one of the absolute dumbest takes I have ever seen. In addition to the reasons Steve gave, even if you somehow got a delivery person to stand there and watch you open and inspect it; their testimony would make zero difference to NewEgg and their "assessment."
One of the happiest days of my life was when an employee in the build your own section of my local Microcenter told me they would match Newegg prices. That was years ago. Now their prices are right there. It's nice to be able to shop locally and not have to deal with an anonymous person via email/phone if there's an issue.
Yep got my last computer at frys (rip) and they tested and built it for me in case any malfunctioning parts
I have the exact opposite story. I went to my local retailer(plaisio) and asked them if they could match the newegg price , they told me to buy it from Newegg then and were quite mad at me. I ended up buying it out of peer pressure and because it was available immediately.
Yeah, it's easy to tell if someone is genuine in-person.
MicroCenter is wonderful and I love them dearly.
The only place I love more, is Crutchfield but they refuse to price match. Even against big box brick and mortar.
They’re the best to work with tho. They do offer solid deals and their customer service is the absolute best.
Similar thing happened to me when shipping a return to Newegg. I had "won" a combo on the shuffle but found a better deal while the package was being shipped. This lead to me returning the products back to newegg. Both products were unopened in their original boxes when I shipped them back. Imagine my surprise when I get hit with a restocking fee for one of the products being deemed as opened by their warehouse; I started a chat with customer service where the representative told me that because the warehouse crew said one of the packages was opened, they could not remove the fee. I had pictures of the packages at the shipping facility and argued that the packages had to be unopened because I had them returned as refused shipments (this can only be done through the original label if the package is still sealed). It took an escalation and me emailing the pictures before they removed the fee from the shipment. Real fun company to work with!
This week I bought an NVME drive 2tb. I bought the wrong one. The one I wanted was a TLC drive and they shipped a QLC drive. I did not open the MFG PKG. I got an RMA from NewEgg and shipped it back. I got an email an hour later that they were charging me almost $29 Restocking Fee. I have like GN have spent upwards of $10,000 over 16 years. Not anymore! I'm done with them.
The baffling stupidity of people saying to open the box to make sure there are no problems or that you even got the right product??? So I open it, find its broken, but can't RMA it because they tell me I broke it
Not even that. You can’t determine it’s functionality just by ‘inspecting’ it. You need to do a full test of the motherboard powering on and testing BIOS, I/O, etc. The most reasonable and logical thing to do is keep it in the box, and that’s exactly what he did, and even that isn’t enough. It’s a stupid argument from all perspectives.
@@kkiwi8559 not only in box, but in box in another box unopened. like, he could have sued over that and asked for industry-wide damages, and theres a really good chance the court would have sided with him based on the huge number of people that this happens to.
it's a good idea to film the unboxing no matter who you order from, shit happens and retailers can't control every asshole employee who decides to steal something or not give a damn about someone returning a Pentium 4 instead of a Core i7, chances are you will get that Pentium instead.
Tried to post this a few times lol, keeps getting pulled... But yhea my last mobo from Asus, I got it off amazon for the reason of their complex market corner scheme of a return policy that at least acknowledges that they are essentially a 3rd party dumpsterfire hole... That Asus has no sticker on the box or the static bag is concerning as hell, specially for a 450 dollar motherboard. I started a cross ship return immediately and was able to compare the two, finding the second in worse condition than the first one (box bruising, pins poking holes in bag... not a seal sticker to be found anywhere). I tried to pick the least screwed up of the two, mighta picked wrong as I haven't booted yet* and when I socketed the CPU, the socket was popped out from the board... it did pop back in though? Did this after learning that at least I'm not alone in asus not having a box or static bag seal of any kind... but basically if I had bought this from newegg, how the hell would I be able to prove this WASN'T an open box? Part of that in this case is asus lowering the packing standards, but the egg predating on these things is exactly why I go through with the bs of amazon... The only reason amazon has been able to get away with it's transition from a first party trusted to a shady random pawn shop is because of it cornering the market with it's logistics at an absurd human and monetary cost.
The idea that B and H and Egg and others can get away with this same level of restock and shipping fees with the reliability of craigs but not in person... this is a low bar that I really wish people would stop feeding into. Hell I wish people would stop feeding into any of the low bars, the hyper-normalizing of this crap is not helping my pre-Milton Friedman idealistic fantasy of capitalism, much less my faith in human... yup just humans, like conceptually. I still to this day have no idea if the two BRAND NEW boards I had, were even that... were they open box? RMA refurbished? No idea, but I know if I had gotten it from Newegg it would have cost me money just to find out the lack of sticker was a norm, and I'm sure egg never takes advantage of the fact that asus ships a 450 buck brand new board with no tamper protection seals on the box or static bag... never mind potential humidity in the warehouse, cause those boxes were sccccufffffed. From what I hear, new egg is just as bad as amazon fullfill as far as breakage goes, so, at this point... please people stop supporting the efforts of gaslighting the lower bar!
Apologies for the strange language and namings, trying to keep this from getting censored, hopefully this time!
*(turned into a real slow build, really wish I hadn't waited but I had to get the ram from newegg on account of amazon's lovely mislabelling... and being out of the kind needed after returning that, meh... realized I was gonna have to underclock it and since gskill switched to skhyn for its new modulus, had no guide or program for the timings at the time... thus put it off lol)
@RogerWilco99 Cause they gotta win capitalism by the quarter. You can't win unless you get ALL the money... by the quarter. Dunno what happens if you don't win, but been seeing a lot of companies throw themselves into the garbage the last 20 years, much more so the last 10, in the pursuit of getting ALL the money... short term. This is to a point that would make Rockefeller, Carnegie, Vanderbilt, JP Morg... all ruthless capitalists who would step on anyone in their way, in the name of building their empires, these guy's would be rollin in their graves if they hadn't owed the bones to satan... I feel like there might be something supernatural goin on in the speculative market that maybe us poors don't know, cause these twats go ham like a wrecking ball (or a junkie) in the pursuit of this tiny short term hollow win...
Granted there are so many things in place that they themselves never really suffer in person, and they may be immune to shame (doesn't explain why they try so hard to win though...) Eventually given these safety nets come from the real money, things, people land... like it's gonna drain that to a point where someone might have to start handin out some peasant cake, but seems like until that happens this is just gonna be how it is... at least until we start demanding proper fruit pie, or pound cake instead of this angel food fluff they keep trying to feed us (and we buy, both happily, ideologically, and even worse... begrudgingly)
Newegg really has gone downhill in the last 5-6 years. I've been shopping with them for about 15-16 years as well, but have started looking elsewhere when I can the last few years. This really puts the nail in the coffin for me. I wish there was a microcenter that was closer than 3 hours 🥺
In 2016, Liaison Interactive, a Chinese technology company, acquired a majority stake in Newegg in an investment deal.
@@admrob Exactly, that's when it all changed.
Yep, I really used to trust Newegg. Not so much anymore.
I stopped shopping with them the moment I saw the price-gouging for the New Egg Shuffle, but now I'm going to start actively telling people to shop elsewhere. Absolutely ridiculous, predatory, negligent, and most likely malicious. Wow.
Any suggestions on better places?
Microcenter
Wow can't believe I missed this for a year. As @techtech9062 said: Microcenter, if you're blessed enough to have one in your area.@@alecmiller5296
@@alecmiller5296go to real stores where you can return things and buy things in person instead of ‘ghost centers’
I bought a ton of stuff there for years until I got a "new in box" pair of headphones which didn''t come with a box. I went to return them and they said there was a $58 fee they would charge because it wasn't being returned with the box. I confirmed with them that it didn't come with a box, but she didn't care and insisted on the charge to return it without one. I cancelled a few years ago and deleted the account and refuse to buy there ever again because of that.
Okay that is bullshit of hilarious proportions.
Saw the headline, immediately knew what this was about. Newegg has been doing this for *ten years*. Minimum. I know this because that's how long it's been since I personally had this happen. This was not an accident. I ALSO tweeted at them, again 10 years ago (more or less), and they assured me "this is not how we do things" and I blew them off. Obviously, this is in fact how they do things, since I saw reports of similar incidents going back a couple years before even then.
Edit: In my case, they sent me the board back with what appeared to be an imprint of a large philips head screwdriver in the pin array.
"its not how we do things"
really? so everyones lying? LOL wow, I wont be using newegg again
This is why I buy from Amazon unless it literally costs 30% more. They take returns back no questions asked. I view it as buying insurance.
They can do it because they can eat that loss. Not every company is big enough to keep burning money for entitled customer.
@@JAJAJA-uy1tv So returning a defective or broken product is entitled?
@@JAJAJA-uy1tv too bad new egg chooses to burn its customers instead
@@JAJAJA-uy1tv Like fucking New Egg doesn't have deep pockets too. The fuck kind of logic is that????
I had a case of 2 HDD Seagate bought on Amazon but shipped by a "store on Amazon". received the items were both not working. Issued the return and the vendor was kind of stalling the refund. Opened a ticket on Amazon customer support, received a real person call within 20 minutes who said was escalating the issue (we were getting close to 30 days limit). Amazon refunded me the money paid solely on the proof of shipment of the parcel from my side, no question asked
I stopped dealing with them years ago, due to similar issues. Sending me broken boards, charging me restocking fees for said broken items. So, reselling after I tell them it's broken? selling used items... The list goes on.
I love this fucking video. Ruin these people as hard as you can. I'm so tired of the normal person getting completely screwed by bigger companies. We need way more of this.
Oh yes. Me too.
SAME!!!!!
Newegg, refused a return on unopened speakers.Avoid at all costs.
Yeah i agree,screw these scammers.One company here in Vancouver wont even honor a return even if it's a dud on delivery just because it's covid/pandemic matter,canada computers *cough*.Also never buy an open box specially when it only like 10 percent cheaper than a brand new one.
I guarantee someone high up in corporate saw how much RMAs were "costing" and told the CS and RMA managers to "lower the numbers" whatever it takes. This isn't the people at the lowest levels, they don't care. There was direction from above to "find a way" to lower the RMA costs.
I don't care who or what is responsible for this. I will boycott them no matter what. Everybody should!
You'd think that's a sign to invest in your QC return team, since that would pay more than the money invested (since I doubt they get paid that much, anyway)
...you'd think...
Well yeah ofc it's the higher ups. The ones lower down always follow orders to keep their job.
Now they are going to see the amount of people not buying from Newegg...
THIS!
This is why we need independent media outlets, reviewers and writers. Consumer protection cannot happen only via laws, regulations and policies. Companies need public eyes scrutinising them on their wrongdoings. Newegg can't get away from the repercussions this time.
I absolutely love how you not only hold these companies accountable, openly, and publicly, and shame them for treating customers the way they do. Esp. those without a voice. But you ALSO, flat out tell ppl who post ignorant, snarky, and completely non-sensical comments... that they're dumb assholes, and clearly live in a fairytale land... And you do not mince words about it, at all. Keep doing the good work, guys... lmfao Good shit, on all fronts.
Thanks for the amazing work you do to keep the PC hardware industry accountable. If you weren't around, companies would get away with terrible behaviour like this.
Thank you! We're happy to see more and more reviewers in this position, too. Our small community has been able to establish some independence to be able to do this.
what a weird new feature
@@pistonsjem Pay to win chat !
@@kamran2035 don't forget the substantial cut that goes to YT. Would be better to just become a patron or buy something from their store ideally
Who gave you TH-cam Gold?
I've never had a problem with Newegg but this piece has convinced me that I may have just been lucky. It's time to find some place else to get parts.
only bought from them twice and never encounter a problem. However, reading peoples stories here will make me look else where
There's countless stories posted all over reddit, usually a newegg staff member will come into the thread and ask the OP to message them to get it figured out, but you shouldn't have to make a post online to finally get their attention.
I've built over a dozen systems, and most if not all of the components for all of them came from newegg and I have NEVER had a problem with them. They've always been solid gold in my experience.
So so sooooo weird.
I've never had a problem, but I've never tried to rma something. I think that's the difference. Most of my recent build was from MC this time though. They put up with my returns all the time.
Thanks Steve for doing this piece bringing this to light. Had issues with Newegg in the past and their customer service sucks. Newegg sucks. I sent a motherboard that they sent me broken with bent pins out of the box back for RMA they rejected the RMA and sent the the broken board back to me. It was like a $200 MoBo. I shop with Microcenter now.
Wow. Basically the same exact problem!
If only we all had access to micro center
Unfortunately most people just don't have a Microcenter nearby. I wish there was a store as good as them that was way more accessible. Thankfully I DO have one nearby.
@@GamersNexus Literally and I bet we are not the only ones I have heard from many others with Newegg horror stories, and I am sure you also have. They are very unforgiving with the RMAs, horrible customer service and frankly they can be very rude at times in my personal experience. Thanks again guys really appreciate that you advocate for PC enthusiast consumers.
@@dragontales1999 I feel yea I am lucky that I do have a local Micro Center and they are very awesome about RMAs and customer service. They gave me a new monitor when after about a month a monitor I bought from them got a dead pixel no questions asked. I do not know if they do mail order but hopefully they expand
Would never buy from that fraudulent company!
The moral of the story is don't purchase open box.
@@Jimster481 No it's dont buy from companies with shitty support. Newgg especially are crap since they got taken over by chinese.
Yeah? Name a reputable company to get computer parts from? Where are we going to go? How many computer companies are left? Microcenter is scalping parts, Amazon is straight lying about the price of some products, Best Buy has always up charged their products, Circuit City and Comp USA? Dead.. Fry's? Dead. Sure we can all go to places like IBuyPower but their service is A not so much better and B you can't buy individual parts. What about buying manufacturer direct? Nope, almost never in stock.
Let's face it, we are at a point where we need the shrinking amount of companies to "do better" by paying individuals.
Don't get me started on the amount of scams that are on Ebay.
@@I_Punch_Demons Exactly, you get it completely. This is what I have been trying to explain to people in the comments.
@@I_Punch_Demons microcenter isn't scalping, the AIBs set the price.
This is absurd. I was literally checking out on a newegg cart as i listened to this.. not going there. I guess I will take my chances and buy it from some other retailer. If they can happily roger someone on a return for a closed box, no chance for anyone who actually gets a defective product and realises it only after opening it.
Amazon is the answer.
@@FinnishArmy Amazon are scum too though, lots of scams to be had there.
@@informitas0117 You just have to be weary of the seller. For the most part, though, Amazon takes back literally everything, and the blame falls mostly on the seller. Its way more buyer friendly. You might get a scam item, but you can return it.
I would definitely buy from Amazon over Newegg.
@@informitas0117 just go through their amazon warehouse... lmfao
@@informitas0117 Definitely right. Lots of fake stuff on there. It is 100% safe if you dont buy from resellers on there though.
Man, had to get my popcorn bowl ready for this one. Regarding you wondering how they haven’t been sued at 23min, totally agree. I’m a corporate lawyer and made a point to email a few class action firms to tip them off, letting them know I personally wasn’t looking for representation because I wasn’t affected by the PSU bundling but that I was confident there was a case there, but I guess nothing came of it.
There is a great reason I have not ordered from Newegg since 2011. They scammed me on a motherboard as well. Had a broken RAM retention clip (the static kind that don't move), but it all worked fine. Had to return it due to CPU incompatibility, which I learned before it arrived and never opened the box. So it's, as many have pointed out, could not have been caused by me.
Will NEVER buy from them again.
Now that they've fully responded it's quite obvious that theft is a part of Newegg's business strategy.
Honestly we love when you go after companies, shows you give a damn
Now we need a follow up secret shopper to see if they’ve fixed any of their “processes”
Of course they haven't. Newegg doesn't give a fuck about their customers. They refunded him finally in hopes of getting him to shut up before he went too big with it.
Dude, they won't. The only fix they're going to implement is that they'll tell the people on the floor to google the customer's name before screwing them.
I never ever try to buy from Newegg anymore. Bought a "new"motherboard, got a bent pin used motherboard. I always go through Amazon specifically for my computer parts now because they at least treat me fairly for the return process
I use to love Newegg in its early years had high quality products for lower prices than other competitors it’s a shame what they became
This reminds me so much of TRON.
I can't wrap my head around this: if they refuse to do the RMA, why aren't they sending it back to you instead of reselling it? As you mentioned: this is theft. Either money back or at least the product. Whats going on there? One of the reasons I mostly buy on Amazon or Alternate (german tech shop)...
Conspiracy theory: they received the motherboard back and somebody else bought it, so now they can't ship it to Steve.
Well according to them they WERE sending it back to Steve, and i don't think they'll open themselves to clear cut liability like that, it would arrive eventually even if they actually forgot to ship it, and if they managed to by mistake sell a - known faulty, according to them - product to someone else, he will receive SOMETHING in the mail to at least have plausible deniability. The complete text chat was for sure not with people that actually work at Newegg, but a chat centre (the text equivalent of call centre) in India or PH reading from a script, who have a company-centric, customer-hostile incentive system. They aren't going to actually escalate things to head office, they're afraid they get penalised for "not doing their job". This is why there was no tracking number, stock replies, spelling errors in every word that isn't part of the the stock reply template, no confirmation that he's speaking to the superior, minute long pauses (you think each worker only serves one customer at a time?) barely a grasp of what the customer says, no logical continuity with things said a few lines ago, etc. This is why they wouldn't call him back on the phone - because if they did so from a remote location and with their limited and recognisable English, it would have been VERY obvious he's not speaking to Newegg.
Probably someone at RMA stole it.
Alternate is an DUTCH company, not German. But anyways, Alternate is so much better then Newegg ! From now on, *I only buy from Alternate, Azerty or (my favorite) MEGEKKO !*
@@gertjanvandermeij4265 sorry, didn't know. Anyway, still better than most 👍
Apparently I'm not the only one who's been fleeced in this manner. Similar situation with me except it was a $360.00 mother board. They said I broke the release tab on the PCIe slot. I went on chat with one of their con men and I saved the conversation. I purchased 2 entire builds within 5 weeks and I will never purchase from Rottenegg ever again.
Did you get your money back? I just bought an MSI DDR4 lga 1700 motherboard and haven’t opened yet. Hope it’s not damaged.
@@lucashonda1228 I've never had a bad experience with newegg. However, this has put me on alert mode. If you didn't order an open box. I doubt you will have an issue.
@@lucashonda1228 Nope, not a dime, only an unusable MSI MAG X570S TOMAHAWK mobo. They told me to take it up with the manufacturer.
I was a bit salty after spending a few grand and then treated the way I was treated. I took the loss but am quite glad this video was uploaded. I'm sure rottenegg is going to lose a lot of business. They for sure lost mine.
@@jonadavies How is your situation identical? Did you buy an open box motherboard that was damaged and ask for a return without expecting it?
I'm Sooo happy that it's finally happened to you as a "normal customer" who has a proper platform to expose it. About a year ago, they sold me a what looks like an open box product as new so I stopped buying from them. Hope they made enough money before they landed on you to recover 😂.
They're basically "all sales are final" in practice. And Steve, so glad this happened to you.
Years ago, when I had a DOA motherboard, they walked me through some troubleshooting, concluded the board was bad, and sent me a replacement with a prepaid RMA label. I had no idea they'd fallen so far, but I quit using them when they decided to keep selling the Gigabyte power supplies, dumping them on the market instead of just fighting GB to take their defective stock back.
I feel like people forget that they were forcing people to buy the shitty psu's bundled during the GPU shortage
I just bought the components for my recent build through Newegg. Just had one negative experience with a scammer Marketplace seller who didn't ship RAM I inadvertently ordered (thought it was from Newegg direct). Newegg has excellent customer protection in place though and refunded me promptly. I've also built a few other machines through Newegg over the years. Either my experience isn't typical and I've gotten lucky, or who knows. It's pretty scammy and shady though if they actually do this kinda of shit to customers.
I purchased a Gigabyte motherboard from Newegg and returned it after it stopped working. They sent me another one, which happened to be a specific model that had an open recall by Gigabyte because of an issue with the SATA ports causing data to corrupt. I lost so many pictures and videos because of them.
it's someone stealing from newegg, and the way they're doing it is damaging a part, then it can be put where no one will notice the damaged part is missing if they take it,,, then when someone returns that same part, they swap them and steal the good one.
Knowing newegg they probably brought them cheaply off Gigabyte
I had a horrible experience with Newegg back in 2019. I bought a Radeon VII, it literally was going to be my first brand new graphics card I’d ever had in my 7 years of PC gaming at that point, let alone a higher end current generation card.
Well needless to say it didn’t show up. When it was “delivered” I was literally sitting in my living room in clear view of the front door/patio when I got the notification. I’ve had it happen in the past a few times with Amazon, where it’d sometimes eventually show up 1-3 days later. So I waited 3 days and it didn’t show up, I contact support and they tell me I have to fill out police report with my local police department for package theft and send it to them. They said because the item was over $500 they required it, I paid $599. Never had to do this with Amazon even with a more expensive item, it seemed ridiculous given my $5000+ purchase history with Newegg from 2012-2019 and the fact that I was by the front door the whole day it was “delivered,” if someone stole it I would’ve seen it.
But whatever, I fill out a police report online through my police department, get a digital report, email it to Newegg. A few days passes and they reject the claim. I call the officer assigned to my report and have him fill out a detailed report and he leaves all his contact info in the new report. I send the new report to them, again rejected a few days later. I then go into chat where they basically tell me there’s nothing they can do, they won’t send a new card, they won’t refund, they won’t even give me store credit. I call, get the same crap. At this point it’s now ~2 weeks after it was “delivered.”
I didn’t want to have to do a chargeback so I planned on waiting another week, well fast forward ~3 more weeks I come home from work and there’s a Newegg box on the porch. I check the tracking code on the box and it matches the original one. So idk if UPS lost it, or it was misdelivered and the person took forever to give it back to UPS or what. But needless to say at that point I was bitter with Newegg for basically implying I was a liar and that I was lying to the police for a report which is a crime. So I ripped a supervisor a new one on the phone until they offered a full refund to my credit card. Because at first they said they wouldn’t take the return because it’s past 30 days and then they offered store credit, until eventually the supervisor did the full refund.
I, like Steve, preferred to give Newegg my business over Amazon as long as the price wasn’t more than a couple percent higher because I had such nostalgia for the site and their past customer support. Well since the ordeal I haven’t bought a thing from Newegg since, I literally just use it to find parts because the site is more organized and then buy everything from Amazon even if it’s more expensive (which is rare.) I will literally wait for something to come in stock on Amazon even if Newegg has it.
In the early 2010s, my grandparents got random package from Newegg to their house full of electronics. They checked their credits cards and they hadn't been used, so it was one of those "deliver to an unsupsecting person's house and try to intercept the package" things. They did the honest thing and called Newegg to ask what they should do with them. Newegg told them to send them back but refused to pay for the shipping. So my grandparents just gave me the stuff because why should they have to pay for shipping? Newegg never tried to reclaim it. I got two free nintendo DS's and a few games!
If they mistakenly send anything to you, they cannot legally charge you or require you to ship it back.
@@DavidHHH99 Yeah, but newegg wasn't charging them, it was the postal service
@@iammaxhailme That doesn't make any sense. Nobody was charging him. Read what he said.
Bestbuy did the same thing to me years ago 😂
A friend of mine had Canada Computers do EXACTLY THIS to them. He took his entire SI business from them and went elsewhere. It seems actually a common scam in computer components - but I'm glad more people are talking about it now.
I HATE Canada Computers with a passion! I pre-ordered a GPU from them, and they're supposed to call you when you receive the item. They never did, I got extremely lucky and saw that the person who was in 1st place (I was 2nd in line for that particular GPU) receive theirs and posted it on Reddit, and mentioned they had a second one. When I went to CC the next day, the sales person tried to correct me and say they only received it today. Unbelievable.
I actually know Canada Computers from back when it was merely a local brand in my area. Back when they first started, their customer service sucked, and their store looked like any random 3rd party fly-by-night you'd see in any major city. Same local store looks far better today, and the staff have been extremely helpful and professional. Likely why the chain took off.
It's a shame that the same quality standards that they've grown in my area hasn't spread to their other stores. Here's to hoping they can change direction on that.
Yes selling open box stuff has always been a common internet scam. It is hard to sell anything as open box because so many scammers take advantage of this and sell used stuff with boxes as "open box".
@Guillaume Simard-Otis Canada Computers scammed my friend with a RX580. never sent it to him.
@@Jimster481 In the case of the Canada Computers instance that happened to a friend (and a few other people have since posting my original comment have told me happened to them) - it was an Open Box bought off store shelves. He trusted them and didn't check at the store - big mistake - but the more egregious thing was that they treated him like a big fibbing liar when he tried to return it. Given he'd bought a huge amount of components from them and that's what they thought of him, he told them to keep their money and he went elsewhere.
This sounds like a straight up company sanctioned scam. They can make money off unusable boards.
It's far more likely that either a worker that works for the returns department or the open box department is taking good parts, and reporting them as damaged, so the customer doesn't get a return, and then they sell the parts on the side, or newegg is doing this directly. Or taking old damaged ones upon return requests and sending back the damaged one, and keeping the good one to sell. Something like this I bet.
@@rdizzy1 no, it is also their customer service that does this. I had exactly the same experience and I went through 5-6 customer service agents. If you read the comments many people claim exactly the same thing: bent pins and thermal paste. As a customer service agent you would notice that there are huge numbers of motherboard returns with damaged pins and thermal paste for no reason. This is a corporate-wide scam practice. We should sue Newegg for a few hundred million dollars.
I’m convinced Newegg quality control is nonexistent and their customer service is even worse they shipped me a dead motherboard that literally had burn marks on the traces for the cpu
That's enough to convince me to never buy from Newegg again. Can't risk losing hundreds on a faulty piece of hardware
As far as incompetence goes, the entire chain from sales to tech support to testing teams is most likely completely incompetent. I've seen the same with other places, like Geek Squad. These companies just hire ANY idiot that will stand there to collect a check.
A friend of mine actually got turned down by Geek Squad over a decade ago because he was "overqualified." Apparently, being a college student with a CCNA certification makes one overqualified. I can't imagine it's gotten any better since then.
No, it is company policy. Newegg did exact same thing to me last year with the same explanation while the motherboard I returned was in perfect condition. Newegg is scam. Stay away.
Enough to convince me never to buy from them again. Best Buy/MicroCenter/Amazon can have my money. Thanks for this video during times where so many companies abuse customers because so little choices exist nowadays.
Walmart did the exact same thing with me. I bought a 75" TV there as I was already buying some other stuff there and it was on sale. I got it home and it was the wrong brand, including none of the hardware, and the screen was broken. I called and they said they'd accept my return. I went back in and they called me a liar and a crook. I then called corporate and they said they'd resolve it and call me back. They never called me back. Finally, I called them back and they said I had to have been at fault.
My experience with them: I ordered a set of RAM from them for a new build. They were marked "delivered" and immediately they filed their own RMA for the item and said I returned them. All without ever speaking to me. I at least got my money returned, but they falsified the RMA stating I requested it. I looked at their website and saw the product was out of stock. So basically, they lied about shipping it. The tracking information was fake. And then they covered it by claiming I returned it.
I had this happen to me once! It was super suspicious and I felt glad just to not have had any money stolen...
Oh no, I am currently waiting on a GPU that was "delivered" to my residence today. I don't have it and their suggestion is to check around my residence and ask neighbors if they got it by mistake. Seeing as I live in a 4 unit apartment building and the other 3 tenants speak little to no English, and I speak little to no Spanish, that makes asking them if they got a package containing a graphics card a little difficult. So I go to file a claim saying I did not get my package and am stopped at the submit button by a message saying that it may take the carrier an additional 1-2 business days to deliver my item. Fingers crossed I get my card that I've already overpaid for and don't end up with just a refund.
Newegg always seemed to "never receive" my items if I didn't choose their shipping label and made my own, even though it said delivered to their warehouse address. Coincidence? Hmmm...
Bit of insurance fraud maybe?
Almost the exact same thing happened to me. I received an Asus ROG Maximus Hero Z690 with the upside down capacitor.
Told Newegg of the problem, working motherboard, like it, but it is being recalled. They say they will accept it back at the same time all of this is going on for you. I return it, and told the RMS was rejected for a bent pin. I told them it was working fine when I sent it back. I just didn't want it to catch fire in my home, and wanted help with the recall. No luck, no recourse.
Never buying from them again.
I had the same exact problem with Newegg. I recently bought a laptop, that broke down within 3 days of use. I was extremely careful with the laptop, and returned it to them without a scratch. They then proceeded to deny my rma, claiming that the laptop was way too physically damaged for them to repair. Luckily I issued a chargeback and got my money. Regardless, Thank you so much for making this video.
I have not had a bad experience with newegg, but hearing this will definitely move them down the list of choices for a vendor. Totally unacceptable. This is a business that is being mismanaged.
It sounds to me like consumer fraud, on New Eggs part. I would escalate this to the consumer protection agency. File a complaint with them. That will put some real heat on their predatory practices.
Will it though? I feel like even if every single person this happens to contacts them it isn't really going to illicit any sort of response from a government agency. Especially because it's state run, not federal. There's maybe a couple dozen people from each state that maybe has been taken advantage of by NewEgg. They'd probably send an email asking about their return practices, NewEgg will reply with something that sounds reasonable, and within the law, CPA will reply "Okay cool." and that'll be that.
Love how "real" you are in your videos. It's refreshing. Keep it up man.
NewEgg is either demonstrating absolute incompetence, or they are defrauding customers with malice. Either way, they do not deserve our money and deserve to feel that financial pain.
Both. They are maliciously defrauding customers because they are incompetent in business.
Don't have time to write a story but used NE for years and sure it's happened to me many times. Nice to see someone speak up about it. Thanks 👍 Thumbs up.
Great video as always! Thankyou for standing up for us customers! ❤❤❤
Good stuff Steve...my last experience with Newegg when I purchased a 3090 off of them (days before the GPU hype up - early 2020), just to find that my order was cancelled b/c out of stock. I thought Ok, it happens - I found a good price and moved on. BUT THEN to find out that the GPU (SAME SKU that I ordered) went back to available but only at $500 more than what I paid AND WITHIN 12 HOURS after my cancelled order for being out of stock... STILL MAD ABOUT THAT ONE...and just another example of a shitty experience from Newegg...
I also just love how many companies are willing to take a say $28 product, mark it up to $54, and then claim some steep sale slashing the prices "down" to $29. I see this all the time there and routinely encounter people taking $0.01 off the price just to get it on the page with a sale price.
I and everyone else I knew used to only order from Newegg back in the 2000's because of their reputation for customer service. I don't know when they started going downhill but they've certainly fallen far since their glory days.
They sold/were sold to a larger (Chinese?) corporation around 2016. That's when 3rd party sellers arrived and they truly went to shite.
Last time I bought something from New Egg, they had a security breach, so they gave me a $50 gift card. I then spent that on a Nintendo Switch. Not going back though. I can cancel my credit cards if my data is leaked, but I'd rather not deal with this kind of bad service.
Years ago, I ordered some RAM from them to fix some person's PC, but they had recently started doing the thing that Amazon does where they have sellers listing product on the New Egg site. These sellers sent the RAM in a plastic bag, no padding in the USPS. Of course the RAM didn't work, and they were an overseas company and refused to do anything about their own shipping mistakes. It was clear then that I never was going to buy from one of their sellers, because they just didn't have the same oversight as Amazon does.
Fun fact: newegg has an ebay store and ebay sides with the buyer 101% of the time. Trust me, I sell there.
Just hearing that chat made me furious, the thermal paste thing was top of the line.
I haven't really used Newegg in years now. Their prices quit being competitive with other sites with Amazon beating them out 80% of the time, and that 20% it was a wash because free shipping with prime. Their Black Friday sales the last several years have either been utter jokes to outright scams on pricing and products. There just isn't a reason to shop at Newegg anymore other than possibly product selection, but even that is cluttered with chinesium now and vendors that /are not/ Newegg.
I can guarantee you though they'll never see another penny of my money.
That is odd, I had ordered a used motherboard from newegg, from a third party on the site. The motherboard died after a month, when the return period ended, and they still gave me a full refund.
Newegg used to be my go-to site when getting computer parts. I've seen some of the reviews about their bad customer service and was already wary. Now I don't think I'll buy anything from them in the future unless they resolve their customer service issues. I've never had any issues with Amazon or Micro Center, albeit I don't buy much or return much.
Here's a story of a company doing good. I had ordered an open-box mobo from Microcenter. Microcenter claims that they test these, but they also have a return policy where I can return the mobo for any reason. Well, after opening the box at home, my mobo had broken pins. I was able to return it without any questions asked.
Newegg is a dying company with dying business practices.
Last used newegg years ago. Newegg and tigerdirect served me well, growing and loving PCs and computer building. Sad to see them change so much.
The "You should open and verify the package" thing could be from people in other countries. I have talked to people overseas where that is the standard practice, and when I told them how it works here in the US, they didn't believe me at first. So, it could be cultural/regional differences there.
Seriously, the delivery people never wait anyways. Even if I open the door 10 seconds after hearing the knock or doorbell, they’re already driving off. I get it though, they’re super busy.
If Amazon actually decided to stockpile hardware, Newegg will be nothing...
Newegg became incredibly evil after their Chinese acquisition, greed laden with no remorse.
I hope your video makes them feel the hurt they deserve!
Imagine that. A Chinese owned company doing shady shit with no remorse.
@@xinniethep00h HAHAHA :))
Newegg is awful in my opinion. Super slow shipping, and a nightmare if you have a return. I only use Amazon or Micro Center for PC components now - no headaches anymore.
That explains a lot, never support anything owned by the Chinese
So true. Newegg used to be a good company before the acquisistion.
Thanks so much for this video !!!
You just saved me from spending over a $1k+ at NewEgg on a motherboard for my own new build.
I had no idea that Newegg was such a sketchy clusterf***k of a company that treat their customers with such contempt.
I will avoid them at all costs and have our advised my work procurement department to do the same.
Thanks again :)
How is it that the government hasn't gotten involved yet with what sounds like an organized and systematic campaign of scamming customers out of their hard earned money ???
Thanks that might have saved my build. I've been planning my first build and trying to get the best prices. Now im willing to pay the 10 or 20 % more for the add assurance that product will be right and have no problems when it needs to be returned. Just a couple of hundred dollars would set me back months on my new build.
Imagine scamming a public figure with hundreds of thousands of viewers. Lol.
Production costs are out of control on this one!
12:24 I always found this bizarre and dangerous, what if someone steals your product (which happens a lot) your even more screwed, Over in the UK Royal Mail or another courier actually knocks your door to give you your product or if you're not in they try again the next but even a year Newegg still be riding that L
Newegg did this 'bent motherboard pins' garbage to my friend about a decade ago. I took it upon myself as a separate party to contact customer support and tell them that I was done buying parts from them due to this. This actually worked to allow him to get a refund, but that was back in the times when Newegg did cool things like fight patent trolls (under previous ownership?).
That sinking feeling watching this video while waiting for a delivery of a mobo....
Forgot that i bought a used tv from newegg 10 years ago, it came with cracked screen, and ordered a used Aorus Fv43u 2 weeks ago. The monitor was delayed 3 days due to "weather condition". As soon as i opened box, the front panel popped out the frame, numbers of dents amount the edge of the screen, 5+ fist sized dark area all over the screen. This monitor was prob suffered more than our friends in Ukraine. Sent it back 3 days ago and hopefully i can get my money back.
It’s all hilarious. From claiming bent pins, to then arguing there was thermal paste present. Not only is thermal paste easily washed up by rinsing the board even with plain water and just letting the board dry, if it was an open box item they clearly are aware they do not properly clean open box items before sending them.
I don’t buy often from new egg, mostly because most of what I want is similar priced on Amazon and Amazon support has always been top notch with me, even sometimes refunding me with very few questions asked before I even sent the item back. Seems like an easy way for Amazon to lose money, but it builds a lot of trust and often keeps the customer happy and still buying off their site.
This whole situation is incredible frustrating.
Remind me to never let you touch any of my electronics lol
Get it right, there was '"Thermal Pate"' on the board
@@mrcrunch8000 , der8auer washes his boards in the dishwasher, and not only the motherboards but also the videocards.
Oh and that man is really pushing the boundaries of what hardware can do, and does such things. Why is so hard to believe that you can wash things and still work?
@@eEnzo0 lol, he also completely takes them apart and uses an electronics cleaner after the drying cycle to displace the remaining moisture. You're focusing on the wrong part anyway. Just letting it dry is not a smart way to attempt something that already isn't an ideal way to clean a pcb. Just because a youtuber does it doesn't make it safe anyway. Like you said,, nothing he does is safe or good for the components he tests. He also takes additional steps to make sure the water is gone and even his extra steps doesn't completely eliminate the risks. There's a lot of nasty stuff in tap water and even bottled drinking water. There's a reason distilled water is recommended so often for things.. Just minerals alone is enough to cause issue let alone scratches that could expose copper or delamination.
@@mrcrunch8000 this
The "package deals" on the shuffle gpu's they were selling, with everything short of exploding power supplies (oh wait, they actually did force people to take dangerous psu's with the gpu), should tell you what you need to know about them. Also, they over-charge for the shit products they lump in with the gpu's. So if at all avoidable, don't buy things from them.
And if you have to buy from them, video the whole box opening and inspection of the component. Ideally with a witness to verify it's genuine (as if you'd have another identical package from them to open in front of a camera!).
Even if they would never sit through it, it would be damning evidence for the small claims case.
Yeah, somewhere along the way Newegg just lost it's soul. I used to be a customer to....but now I'd rather roll the dice on Ebay than deal with Newegg. Microcenter might not be cheapest, but seems pretty solid. Just wish there was one close by.
17:55 somehow hearing you saying "we're not cool anymore" while seeing you grinning, sent a cold shiver down my spine. Please don't be mad D:
Steve brings up an excellent point. If you send back an unopened untouched box and they accuse of damage. What defense do you have? :-(
I’ve been a customer for 20 years and haven’t built a pc in about 7 years. Thanks for bringing this to light. My current system is an Intel and it’s time to build another system and I won’t risk buying anything from NewEgg now or in the future
this is why i dont ever buy parts of pc or electronics in general anywhere other than in person unless its something small like for example a controller, or a watch, headphones. flash drive, external ssd, external hdd. anything more expensive than those should be bought in person. or brand new. if you have to buy online
I had an issue with a Microcenter open box product once, but they were nowhere near as ridiculous as NewEgg is being right now. I got lucky and went back literally an hour after I got home with the product and they gave me 0 issues in returning it. Basically, went to a buy a Gigabyte X570 Aorus Master, open box. It was marked as "complete" though, and they even dropped the price by around $50 due to the box being open. I'm expecting it to be in good condition because, well, the box was labeled "Condition: Complete. Like new." I get home to find bent HD Audio header pins, bent fan header pins, and bent USB 3.0 header pins. On top of that, there was only the motherboard in the box. No screws for the M.2 drives, no heatsinks for the M.2 drives, no SATA data cables, no wifi antenna, no manual, no locking tab on the PCIe x16 lane... not a single accessory that's supposed to come with the motherboard was in the box. All in all, the most incomplete "complete" open box I've ever seen. First and definitely last time I'm gonna buy open box lol
I was just about to finalize a sizable order on Newegg and happened to see this video at the last second. That's all sorts of messed up: (1) obscuring the fact that it's an open-box item, (2) sending you a damaged open-box item, (3) blaming you for the item being damaged, (4) being completely unwilling to take responsibility for the situation, (5) having awful customer service. They had numerous opportunities to make things better, but failed miserably.
Anyways, thanks for the warning - I'll dump the Newegg shopping cart I was about to finalize and buy my parts from somewhere else.
First PC I ever built, bought from Newegg. Got a motherboard with bent pins and a damaged, non-working CPU (one tiny chip at the back was broken).
I got the motherboard replacement in time. Tested the PC again, and found it was not working.
Obviously, I was busy with work, tested a bunch of other stuff including RAM, the PSU etc. Found out too late it was the CPU. Newegg refused to accept the return.
Intel on the other hand provided amazing customer support and sent me a replacement CPU next day (paid 25 USD for it).
I wonder if employees at the receiving end of Newegg are running "damaged product scams" claiming its damaged then somehow taking the "garbage" home...?
If they are, it has to be enough lover level employees involved that at least some management is in on it, too.
They're not "sorry" for what happened, they're sorry they got caught and exposed.
Nothing will change.
As Rihanna once said:
Don't tell me you are sorry cuz youre not
When I know you're only sorry you got caught
A lot of times this comes from the higher-ups or owners of the company not caring. This trickles down all the way to the bottom of the chain. Even if the lower level employees themselves care about the customers.. they're told to focus on other things involving making money.
I will never buy another thing from Newegg. That's a change.
They'll keep porking people without a platform, which is why we appreciate outlets like Gamers Nexus
Welcome to capitalism. That's how all corporations work. "Oh shit, they have a platform and hundreds of thousands (or millions) of viewers? Quick! Make it look like we care!"
I love how when Steve starts getting really heated there’s a cut. There’s footage somewhere of this man really telling Newegg in detail where they can put that $500.
Right in the middle of the Conclusion section, they should've cut in two seconds of Steve unbuckling his belt while squatting over over a printout of the the RMA email while he screams "THIS IS WHAT I THINK YOU LYING PI--" and then cut right back to the rest of the conclusion.
i would pay GPUS to see that footage haha
I was going to make the exact same comment.
Yup.
Hahahaha
I'm actually impressed that one guy on twitter thinks its reasonable to make a postman wait well you open a product and look it all over. His postmen must hate him
It's one thing to have a quick look over the box to make sure it doesn't have massive dents or holes in it, but it's a whole other to have them wait while you check if the product works.
@@gnomeam I took down the sign instructing to ring the doorbell for deliveries, because not one person rang the doorbell. Like hell the postman is gonna hang around supervising me to open and inspect a delivery item.
This comment is under-rated.
He never said you have to make the mailman wait there while you open and inspect the pins. Where did he say that? 🤦♂
It's the delivery couriers policy in my country. They are paid to wait
I once managed to accidentally scam Newegg. When I was first building my pc (2020), I ordered sleeved cable extensions from them and someone somehow put my shipping label on the wrong package so I was a bit shocked when I got an rtx 2060 in the mail. Needless to say, I reordered the cables, I got a 2060 for about $50, and I resold the 1660ti I ordered days before.
Luck build strats
Would have been great if the second order was also a 2060.
Eee I hate to think what happened to that poor employee lmfao. I've done that when shipping small Etsy orders, I can't imagine the disorganization needed to fuck that up in a big business.
Is that a legit course of action in the USA? ... I could assume it is if Newegg CBA to contact you and request a return. If they had done that, I am pretty sure you would have had to.
(I remember some ancient stuff on this topic about credit cards sent unrequested.)
That's not scamming. That's someone in Newegg's Shipping department not doing their due diligence on making sure the right shipping label goes with the product they are sending out who is likely a third-party vender/shipper.
Was waiting for this. These videos are awesome, shame on Newegg
FUCK NEWEGG been getting away with this for too long
I’d always heard horror stories about Newegg. I had decided I’ll never buy from them again after they shameless started pawning off exploding PSU’s on unsuspecting customers and now this just cements it
Antonline and MicroCenter from now on... on behalf of these companies "Thanks Newegg.".
With giant competitors like amazon, you'd think newegg would understand they can win through good customer service. Guess not. RIP Newegg. Micro Center is my new friend. (I don't work for MC BTW)
Sony/Playstation does the same thing they'll allow people to make 1,000s of purchases while suspended but won't let people refund anything while suspended and then people contact support and they just get told that they are suspended and won't refund your money and won't tell you why you are suspended and also you still can't transfer ps5 saves thru usb PS: Newegg I always saw as a scam almost always excessive prices and always charging shipping on anything to alaska
Bet the guy who denied the return got fired because he did it to a guy with popular tech TH-camr upper management was like damnit billy you know we only screw the little people so there's no repercussions 😂
Meanwhile at Newegg: "Damn boys, we scammed the wrong guy!"
"Just smile and wave, boys...smile and wave."
😂 they fucked up
He caught them lackin'...
Yea hopefully the lower level employees that dealt with Steve don’t specifically get in trouble. They were just following the bogus policies the company itself put in place.
@@mikehudgins8545 In a corporate environment no one ever bears responsibility for anything.
7:30 I have a tip Ive learned when dealing with support at times like this. When they say "I'll have to contact someone by email, whatever", say "would you mind if I stay on the line while you write it, to make sure my concerns are represented". It should only take a minute right? So you kind of confirm they actually DO IT and dont immediately forget. There is no easy way for them to answer that other than just saying no, so then you request a different option still.
vids like this are why i love Steve and GN. They don't WANNA do vids like this, but when a company forces their hand, they always look out for the consumer and tell us the truth when they could easily opt for some kind of "good will" deal with these company's after they realize who they're dealing with.
I appreciate Steve for having the integrity to still move forward with this video even after being refunded. I'm sure Newegg would have been happier to throw money and/or resources at him, a point he knows but still has too much integrity
Looks like they are expanding the Newegg Shuffle philosophy to other aspects of the business.
De los mejor son unos NUDE-DATTING.ONLINE
Sun: "Hotter"
Sugar: "Sweeter"
Joonie: "Cooler"
Yoongi: "Butter"
Son unos de los mejores conciertos, no puede ir pero de tan solo verlos desde pantalla, se que estuvo sorprendente.
Ojalá la cultura europea se representara más a menudo tan bellamente. No puedo dejar de decir "oh, esto es hermoso" a lo largo del video..
Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan.
Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾
They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising
💗❤️💌💘
lmao