Leading Change in Traditional Industries with Laura Merling

Innovator Café with David R. Stevens, Episode 21
In this episode of Innovator Café, David R. Stevens speaks with Laura Merling, Chief Transformation and Operations Officer at Arvest Bank. Laura, with over two decades of experience, leads digital transformation efforts and enhances operational excellence at Arvest Bank. She is renowned for aligning technology with business strategy to drive innovation and efficiency.
Tune in to the episode to hear about:
Extensive Transformation Experience Across Industries: Laura Merling highlighted her experience in driving digital transformation across various sectors, focusing on the intersection of technology and business change.
Challenges and Opportunities with Generative AI: Laura discussed generative AI's potential for innovation, emphasizing challenges in data quality, security, and continuous AI model validation.
Data Privacy and Security Concerns: Laura stressed the importance of securing data in AI, highlighting the risks of data leaks and the need for accurate AI model training.
Overcoming Resistance to Change: Laura noted the challenges of implementing change in traditional companies, emphasizing the importance of trust, stakeholder involvement, and iterative testing.
Measuring Value and Cost in Transformation: Laura emphasized understanding costs in business processes to justify and measure the success of digital transformation initiatives.
Learn more about Laura Merling:
Connect with Laura on LinkedIn: / merling
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