Since this video is still getting a lot of traction I wanted to give you a quick update on my experience with backmarkets customer service. *TLDR:* My phone broke (Cellular issue detected). Couldn’t connect to mobile network so I sent it in for repair under warranty. They sent a new phone because mine couldn’t be repaired. The new phone is broken too (can’t connect to wifi and crashes every few minutes). I sent the new phone back again. They didn‘t have any other replacement phones so I got a full refund. I have now ordered a new phone. Stay tuned for the unboxing!! :) *The full story of what happened:* About two weeks ago the iPhone broke. There was a „cellular issue detected“ error message shown in settings under „parts and service protocol“. This meant my phone couldn’t connect to any mobile networks. I basically had an iPod touch at that point lol. I tried resetting the network settings which, in fact, fixed it for a few hours. The issue came back though. Updating to the latest iOS version didn’t help either. I waited for about a week and the issue still remained. Since I still had warranty I decided to open a ticket on blackmarkets website. There you can select what the issue is, upload a few photos of your phone (incase anything ges wrong in transit), describe what the issue is in detail and then send it back to them. They use express services which makes everything super fast. I took my phone to the nearest post office and sent it off. I sent it to them on Monday, they received it on Tuesday. I didn’t hear back from them which was kind of weird. You have to note though that it’s up to the seller to give you updates, not blackmarket itself. On Wednesday I got a message that my phone couldn’t be repaired and they were sending a new one. I thought that that was great and everything would be going well. Oh how wrong I was. On Thursday the new phone arrived at my home. Since I don’t live at home anymore (I moved to College a few weeks back and vlogged it if you wanna see that :)) I had to wait until the weekend to set it up. I unboxed it and was like man, this phone looks great, better than my last one. I turned it on and something seemed a little off. It couldn’t connect to wifi? I restarted it and then it worked. I thought that was fluke (bugs happen and most of the time they are not a big deal). I set it up normally and restored a backup I had made to iCloud a week prior. It restored fine but then the issues started happening. The phone would crash about every 5 minutes which meant that none of my apps were downloading. The first time it happened I was like hmm okay, thats weird. The phone was super hot at that point aswell. After it had crashed the Wifi settings were grayed out and couldn’t be turned on. So I restarted it manually and wifi was working again. But it kept crashing and crashing. Even after a complete restore of the software using my computer it couldn’t connect to wifi and was crashing repeatedly. So I decided to open another ticket with blackmarket and send it back to them. The worst thing though is that I already put on a screen protector since I thought everything was working fine :( *UPDATE November 28:* I received a message that my phone couldn't be repaired or replaced and I will be getting a full refund. I just got that refund and have now ordered a new phone. I have to say that the customer service of backmarket was pretty good. They didn't ask any questions or refused to give me back my money. I can't say that it's the same for every seller but I am pretty happy with how easy that was. Thats why I ordered an iPhone 13 Pro from backmarket now. Stay tuned for the unboxing! :)
Friend, that is a modus operandi, if you bought it from a company that sells phones at a very low price, it means that you fell... See how this works: The sellers buy the phone for months without interest, that's why they give them to you sealed, basically new, what happens is that they have to pay an advance. When they do that, they stop paying for the months they have to pay, and when they give you the cell phone, that's why they give it to you sealed, although I see that was not your case, it is released to any company, and when the weeks, months pass, etc., the company where the phone was originally purchased blocks it and classifies it as a stolen phone, because the payment has not been completed, which is why you cannot connect to the internet. Unfortunately, very common here in Mexico, many scams, but be careful my friend.
it’s not "shit". Backmarket is a trusted company with good reviews and I got a full refund after 9 months of using the phone. I think that speaks for itself. I am very happy with customer support and the phone that I bought. It was very unfortunate that it broke but that could’ve happened with a new phone aswell.
i totally think it’s worth it. It’s fast, has nice build quality, great cameras, good battery life etc. The only thing I don’t like is the stainless steel frame as it scratches quite easily. But having a case mitigates that. All in all it’s a great phone with a lot of years of softwareupdates left. :)
@@mariusmikammmm get a battery change cuz you need to experience a 100% battery that’s what I’m doing with my iPhone 13 letting it go down to 80% and then getting a battery change
@@mariusmika and not to be rude just looking out for you cuz you wasted all that money to get a pro but yet they didn’t replace the battery that’s messed up if I were to sell my phone I would make that I will get a battery change so they could have the full experience of the phone my iPhone 13 is at 93% In battery health and it last me but it doesn’t matter you still have to have the full experience of the phone to feel comfortable with it cuz if you bought a phone and it has low capacity you ain’t getting what you paid for cuz the pros and pro max are expensive looks at how much the 14 pro max
it’s all fine. I knew i wasn‘t getting 100% battery health before buying the phone. The battery life is pretty good anyways so I won‘t be changing it any time soon. If it gets below 80% at some point or it won’t last an entire day then I will be replacing the battery. Thanks for your advice! :)
That’s cool. I wanna buy a back market iPhone as well cuz minimum salary in my country is really low and due to current government’s policies there is more taxes for the phone than its original price so for example an iPhone 14 pro is 1000 dollars at USA and 2150 dollars at my country 😱. So a 12 pro for 435 dollars price tag is an absolute bargain unless if it’s in ok condition.
That’s a risk you have to take. I can only speak from my experience. Backmarket has a 1 year warranty. Since my phone broke in that time frame I was able to get a complete refund. They didn’t ask any questions. You can also send it back within 30 days after receiving it if you’re unhappy. :) Or if you could get one from apple refurbished site. They are more expensive and don’t have that great of a selection but quality control should be really high.
I’d say it’s still pretty good. The battery life has been great so far even though it’s decreased a little since I got it, but that may have been because I am running the iOS 17 beta right now. It’s a really great phone that I would definitely recommend. I also do love having the zoom/telephoto camera lens. Back when I got it, I was debating whether or not to get the iPhone 12 pro or the iPhone 13 mini and I am happy that I got the 12 pro for the third camera. I hope this is helpful! :)
i can recommend the lighter colors like white or gold because they don’t show smudges as much as the darker ones. But I do think that pacific blue is amazing too because it’s special to the iphone 12 pro. I can’t really say which one is “the best”. You should probably try to see if you can find them in a store and look at them in real life or try searching for them on ebay as there you get real pictures and not the marketing ones. :)
@@abdiazizabdiweli9814 yeah that’s what i thought too. I just waited for the best deal as the prices change almost daily. If you can get an excellent one for really cheap then i would go for that. I can’t tell you what fair or good look like condition wise but personally i wouldn’t go for fair condition.
I‘ve not had any issues so far. A friend of mine got an iPhone 8 a few years back. They replaced it’s broken microphone without any issues. So Customer Support is good too. But that‘s just my experience. They are definitely a trusted shop. You can read some more reviews here if you want to: www.trustpilot.com/review/www.backmarket.com I hope this helps! :)
Please don't! I'm still waiting for them to issue my full refund after having to return an IPhone 12 pro max that was being sold as "excellent"...trust me, I'm not exaggerating when I say the screen had literally more than 80 scratches and a deep one under the front camera. This was the second iphone I had to return in less than 14 days. Save yourself the frustration or buy at your own risk. First, I ordered an iPhone 11 and they sent it in a non padded thing cardboard envelope, I didn't even bother to open it and sent it back right away. The 2nd time, as I said they sold me an iPhone 12 Pro Max fair condition as excellent. Sometime I don't fully believe people reviewing things from those types of companies since they get sent the best of the best on purpose...you know?! Somehow they get to know when someone is a youtuber and a potential reviewers. Again, buy at your own risk.
@@TLOH7 oh that sounds bad. I am sorry you have to go through all of that. Thank you for telling us! I don‘t think they could‘ve known that I was going to make a video on my purchase though. Maybe I was just lucky or Backmarket is different depending on the country you‘re in. I ordered from the german website. I hope everything gets sorted out for you and you get your money back.
it’s holding up pretty good. Battery life is amazing (I get through a day very easily and have about 30%-40% at the end of a normal day). It‘s also really fast and the camera quality is chef's kiss 🤌🏻. I am really happy☺️
Since this video is still getting a lot of traction I wanted to give you a quick update on my experience with backmarkets customer service.
*TLDR:* My phone broke (Cellular issue detected). Couldn’t connect to mobile network so I sent it in for repair under warranty. They sent a new phone because mine couldn’t be repaired. The new phone is broken too (can’t connect to wifi and crashes every few minutes). I sent the new phone back again. They didn‘t have any other replacement phones so I got a full refund. I have now ordered a new phone. Stay tuned for the unboxing!! :)
*The full story of what happened:*
About two weeks ago the iPhone broke. There was a „cellular issue detected“ error message shown in settings under „parts and service protocol“. This meant my phone couldn’t connect to any mobile networks. I basically had an iPod touch at that point lol. I tried resetting the network settings which, in fact, fixed it for a few hours. The issue came back though. Updating to the latest iOS version didn’t help either. I waited for about a week and the issue still remained. Since I still had warranty I decided to open a ticket on blackmarkets website. There you can select what the issue is, upload a few photos of your phone (incase anything ges wrong in transit), describe what the issue is in detail and then send it back to them. They use express services which makes everything super fast. I took my phone to the nearest post office and sent it off. I sent it to them on Monday, they received it on Tuesday. I didn’t hear back from them which was kind of weird. You have to note though that it’s up to the seller to give you updates, not blackmarket itself. On Wednesday I got a message that my phone couldn’t be repaired and they were sending a new one. I thought that that was great and everything would be going well. Oh how wrong I was.
On Thursday the new phone arrived at my home. Since I don’t live at home anymore (I moved to College a few weeks back and vlogged it if you wanna see that :)) I had to wait until the weekend to set it up. I unboxed it and was like man, this phone looks great, better than my last one. I turned it on and something seemed a little off. It couldn’t connect to wifi? I restarted it and then it worked. I thought that was fluke (bugs happen and most of the time they are not a big deal). I set it up normally and restored a backup I had made to iCloud a week prior. It restored fine but then the issues started happening. The phone would crash about every 5 minutes which meant that none of my apps were downloading. The first time it happened I was like hmm okay, thats weird. The phone was super hot at that point aswell. After it had crashed the Wifi settings were grayed out and couldn’t be turned on. So I restarted it manually and wifi was working again. But it kept crashing and crashing. Even after a complete restore of the software using my computer it couldn’t connect to wifi and was crashing repeatedly. So I decided to open another ticket with blackmarket and send it back to them. The worst thing though is that I already put on a screen protector since I thought everything was working fine :(
*UPDATE November 28:*
I received a message that my phone couldn't be repaired or replaced and I will be getting a full refund. I just got that refund and have now ordered a new phone. I have to say that the customer service of backmarket was pretty good. They didn't ask any questions or refused to give me back my money. I can't say that it's the same for every seller but I am pretty happy with how easy that was. Thats why I ordered an iPhone 13 Pro from backmarket now. Stay tuned for the unboxing! :)
Friend, that is a modus operandi, if you bought it from a company that sells phones at a very low price, it means that you fell... See how this works: The sellers buy the phone for months without interest, that's why they give them to you sealed, basically new, what happens is that they have to pay an advance. When they do that, they stop paying for the months they have to pay, and when they give you the cell phone, that's why they give it to you sealed, although I see that was not your case, it is released to any company, and when the weeks, months pass, etc., the company where the phone was originally purchased blocks it and classifies it as a stolen phone, because the payment has not been completed, which is why you cannot connect to the internet. Unfortunately, very common here in Mexico, many scams, but be careful my friend.
34
What’s happens when you buy 3rd party refurbished shit. 😂🤡
it’s not "shit". Backmarket is a trusted company with good reviews and I got a full refund after 9 months of using the phone. I think that speaks for itself. I am very happy with customer support and the phone that I bought. It was very unfortunate that it broke but that could’ve happened with a new phone aswell.
@@mariusmika salty af 😂
I got my 12 pro yesterday, im so happy
The animal crossing theme! Perfect video 🔥✨
Thank you!
Im saving money to get an iphone 12 pro soon !! hopefully i’ll be able to get one before the end of the year , Love your aesthetic vibes
Trust me I got it today it’s great phone
Same, i am not far off the iPhone 12 pro cant wait
Absolutely loved the video , minimalist and sweet . Keep growing brother. And congratulations 🎉
Thank you :)
ur channel is so cute
thank you
I also got this phone 3 weeks ago but in blue. It's super exciting! Loved your video ❤
thank you for your nice words
I'm getting the I phone 12 pro in the same color before the end of the month!!!!😁
yayy!! 🎉
I'm gonna get the 128gb Pacific blue
I’m getting an iPhone 12 Pro tmr I’m so happy!
i wana buy it now what do you think is it worthy?
i totally think it’s worth it. It’s fast, has nice build quality, great cameras, good battery life etc. The only thing I don’t like is the stainless steel frame as it scratches quite easily. But having a case mitigates that. All in all it’s a great phone with a lot of years of softwareupdates left. :)
i was gonna get this same phone from backmarket, but my mom wanted to spend more money & buy refurbished from apple ☠️
She got right
@@Leooo_hng yea i got it in June & i’m loving it, it hurts my hand because of how big it is though 🙈
@@cIlouded you bought a brand new iphone or refurbished?
@@Leooo_hng refurbished from apple since they don’t sell them brand new anymore
@@cIlouded plsss
I wish i can buy this ip12 pro next year tho😔🙏🏼
Should I go for iphone 13 or iphone 12 pro ?
13 sir.
Congrats and your editing skill is incredible🎉
Thank you❤️
Where’d u get it from and how much?
I bought this phone today getting it in 1-2 days
that’s so exciting!! when you get it, please tell me if you like it :)
Did you get it?
Hast du den Zustand sehr gut oder hervorragend gewählt?
Ich hab hervorragend genommen. Das war damals die günstigste der drei Auswahlmöglichkeiten. :)
@@mariusmika Bei wie viel Prozent lag die Akku Kapazität als es angekommen ist?
Die Akkukapazität lag bei 91%
@@mariusmikaVielen Dank!
What was the battery health percentage of your device when you got it?
the battery health was and still is at 91% :)
@@mariusmikammmm get a battery change cuz you need to experience a 100% battery that’s what I’m doing with my iPhone 13 letting it go down to 80% and then getting a battery change
@@mariusmika and not to be rude just looking out for you cuz you wasted all that money to get a pro but yet they didn’t replace the battery that’s messed up if I were to sell my phone I would make that I will get a battery change so they could have the full experience of the phone my iPhone 13 is at 93% In battery health and it last me but it doesn’t matter you still have to have the full experience of the phone to feel comfortable with it cuz if you bought a phone and it has low capacity you ain’t getting what you paid for cuz the pros and pro max are expensive looks at how much the 14 pro max
it’s all fine. I knew i wasn‘t getting 100% battery health before buying the phone. The battery life is pretty good anyways so I won‘t be changing it any time soon. If it gets below 80% at some point or it won’t last an entire day then I will be replacing the battery. Thanks for your advice! :)
I got a 12 from Amazon renewed and it was at 90%
what condition did you choose? ❤
I chose "Excellent" because it was cheaper than fair and good at the time. Prices were changing daily and I waited for the best deal! :)
@@mariusmika thank you for replying and being a helpful person 🙂👌🏼
That’s cool. I wanna buy a back market iPhone as well cuz minimum salary in my country is really low and due to current government’s policies there is more taxes for the phone than its original price so for example an iPhone 14 pro is 1000 dollars at USA and 2150 dollars at my country 😱. So a 12 pro for 435 dollars price tag is an absolute bargain unless if it’s in ok condition.
Can you also guess which country it is? I am really wondering.
@@aegeanlegacy what do you mean which country? yours, mine or they person in the video
I will buy iphone 12 pro as my christmas present😂
I bought it today and it’s great
@@Prado1011 Good!
Hey, what grade did you buy it and what color?❤
It's the silver color and was in excellent condition (the best one they had to offer) :)
I was thinking of gettng an Iphone refurbished, but I’m a little worried that it might come out broken. So I don’t know what to do.
That’s a risk you have to take. I can only speak from my experience. Backmarket has a 1 year warranty. Since my phone broke in that time frame I was able to get a complete refund. They didn’t ask any questions. You can also send it back within 30 days after receiving it if you’re unhappy. :)
Or if you could get one from apple refurbished site. They are more expensive and don’t have that great of a selection but quality control should be really high.
@@mariusmikaSo where did you buy the IPhone 12 pro in this video?
backmarket
Le me guess excellent condition.
yes, since that was cheaper than all the other options at the time.
I have a question: Does it come with a charger?
as shown in the video.. it came with a cable, nothing else.
@@mariusmika ok ty
I wanna get one by the end of the month. How is your phone now?
I’d say it’s still pretty good. The battery life has been great so far even though it’s decreased a little since I got it, but that may have been because I am running the iOS 17 beta right now. It’s a really great phone that I would definitely recommend. I also do love having the zoom/telephoto camera lens. Back when I got it, I was debating whether or not to get the iPhone 12 pro or the iPhone 13 mini and I am happy that I got the 12 pro for the third camera. I hope this is helpful! :)
@@mariusmika Thanks for your response❤
you’re welcome
What phone do you have? ʕ•́ᴥ•̀ʔ
Samsung a12
Iphone 12 white
iPhone x 🫶🏾
I’m using an iPhone SE 2020 which is a small and useful phone but I wanna buy an iPhone 12 Pro soon just like you.
Samsung a54 in white
Guys is it good to buy from back market can i trust them is there iphones good ?
Yes! from most reviews they are super reliable maybe like 2-3 times it'll be eh but most the time uts good!
I want to buy the iphone 12 pro, what color could you recommend me?
i can recommend the lighter colors like white or gold because they don’t show smudges as much as the darker ones. But I do think that pacific blue is amazing too because it’s special to the iphone 12 pro.
I can’t really say which one is “the best”. You should probably try to see if you can find them in a store and look at them in real life or try searching for them on ebay as there you get real pictures and not the marketing ones. :)
@@mariusmika Ok, ty
I want to buy one from back market good condition not fair is your iPhone 12 pro fair or good condition?
mine was labeled as "excellent condition" and was somehow the cheapest. 🤷🏻♂️ what’s the price difference for you?
@@mariusmika now it says 478 ( excellent condition) fair condition is sometimes more expensive than excellent condition I don’t get it
@@abdiazizabdiweli9814 yeah that’s what i thought too. I just waited for the best deal as the prices change almost daily. If you can get an excellent one for really cheap then i would go for that. I can’t tell you what fair or good look like condition wise but personally i wouldn’t go for fair condition.
@@mariusmika even though I have iPhone 13 I wanted to buy iPhone 12 pro for my friend.
U should have gone with 13 pro believe me great update than 12
I do have the 13 Pro now since my 12 Pro broke :)
Is backmarket fully trusted? Because I want to buy a phone
I‘ve not had any issues so far. A friend of mine got an iPhone 8 a few years back. They replaced it’s broken microphone without any issues. So Customer Support is good too. But that‘s just my experience. They are definitely a trusted shop. You can read some more reviews here if you want to: www.trustpilot.com/review/www.backmarket.com
I hope this helps! :)
@@mariusmika thanks for replying
Please don't! I'm still waiting for them to issue my full refund after having to return an IPhone 12 pro max that was being sold as "excellent"...trust me, I'm not exaggerating when I say the screen had literally more than 80 scratches and a deep one under the front camera. This was the second iphone I had to return in less than 14 days. Save yourself the frustration or buy at your own risk. First, I ordered an iPhone 11 and they sent it in a non padded thing cardboard envelope, I didn't even bother to open it and sent it back right away. The 2nd time, as I said they sold me an iPhone 12 Pro Max fair condition as excellent. Sometime I don't fully believe people reviewing things from those types of companies since they get sent the best of the best on purpose...you know?! Somehow they get to know when someone is a youtuber and a potential reviewers. Again, buy at your own risk.
@@TLOH7 can you tell me any trusted site to buy phone
@@TLOH7 oh that sounds bad. I am sorry you have to go through all of that. Thank you for telling us! I don‘t think they could‘ve known that I was going to make a video on my purchase though. Maybe I was just lucky or Backmarket is different depending on the country you‘re in. I ordered from the german website. I hope everything gets sorted out for you and you get your money back.
Does it come with charging brick?
no, it only came with the cable
All iPhones including straight from the Apple store comes with just the cable and the brick is bought separately from the Apple store
How much money did you buy this mobile phone?
i paid around 600€ for it! but that was at the beginning of the year, prices have gone down since then. :)
In which condition did you purchase this?
it was "excellent". that was the cheapest option at the time! :)
@@mariusmika u still have this phone? How good is it for battery u would recomand it
Price?
I paid 600€ for it in excellent condition with 256gb of storage!
Watching this from the same phone) I have white 12 pro 256gb
iPhone 12 pro max vs S22 ultra??? 🧐🧐🧐
what was the battery life?
it’s at 91% health.
Whos the seller?
Backmarket
Habe sehr schlechte Erfahrungen Habe 12 pro max gekauft das Handy drei bruch.
Ohne normale
What seller
Bkt refurbished binili mo bro?
yes :)
Grüße aus Bayern 😍🫶🏼
Grüße zurück 🫶🫶
Deutschland!!!!
hii, what seller did u buy from? i want to get the 12 pro max too and i want the same condition your phone has to 🫶🏾
I just looked it up, the seller I got mine from was "We Cell". :)
@@mariusmika thank you so much!
@@mariusmika sorry but how is the phone holding up today? any issue or problems?
it’s holding up pretty good. Battery life is amazing (I get through a day very easily and have about 30%-40% at the end of a normal day). It‘s also really fast and the camera quality is chef's kiss 🤌🏻. I am really happy☺️
@@mariusmika okay thank u so much for the replies🥰