To be honest Juvias Place never would have blew up the way they did if it wasn't for smaller (mostly black) youtubers promoting them. Kind of a slap in the face to not promote the people that got your business booming.
I'm about as white as they come, but I get 100% where you are coming from. It's like buying from a company owned and staffed by all women, supporting the company because of this, and then finding out the company only panders to men. Sorry if that was too general an analogy but I am with you.
Although I am white, I just find it so disgusting that a brand founded by black women who wanted to make the industry better for other black women just ended up selling out. I realize it's a business, not some kind of charity, but when you just throw people just like you under the bus I simply can't support you. Juvia's Place may make some great shadows, and I was excited since I wanted to make them one of my first makeup items that was made by a black owned business, but this customer service on top of their ethics just makes me feel like I'd be going against the original cause I wanted to support.
ANYBODY WANNA HEAR SOME FUNNY MATH? If every person who viewed this video planned on buying the two pallets for $60 but decided not to, Juvia's Place lost around 15,645,000 in possible revenue. Lesson: don't bite the brushes that feed you! 💄
This video was on point! I spent 120 dollars on a limited edition brush set and was only sent half of them. After a week of trying to contact them, I was blocked! Like how're you gonna block someone who is giving you business? bad business :(
The only reason why I knew who Juvia's Place was because of the black TH-camrs. However the way the company behaves I decided against purchasing. I totally agree with you.
I totally dislike the fact that Nikki Tutorials, the whitest woman on the planet, is all over the Juvia's Place website when there are so many incredible black women that make amazing videos.
You're right, they dont read emails properly. I sent an email asking if my order had shipped yet (it had been 2 weeks) and if not, could they please cancel my order. They replied saying they had lost my address (what?! My address was even in the email chain) and could I provide it again so they could send it out. So I replied asking them again to cancel my order. Just seemed really unprofessional.
So basically....they had no problem letting any and everyone and their mama advertise and promote their products while they were a small business. Then, once they became a larger business, they were too good to return the favor by supporting smaller youtubers?? People who helped them get as far as they are in the first place? I'd also like to point out that there had to be a TON of "smaller" channels promoting it, if channels/people like Nikkie are willing to endorse it. If it wasn't for SMALL channels, they'd STILL be a SMALL business! I'm glad I didn't go through with my purchase a few days ago.
Pro tip for those who still want to risk buying from Juvias place: use PayPal because if the place is being shady you have 60 days to open a dispute and get your money back all you have to do is show them screenshots of your communication with the company :)
Try again because it is through sellers responsibility to make sure it arrives as ordered. Also if they sent it priority you can file a claim for damage as well
Life is too short to worry about giving people money who won't respect you. Not gonna jump through hoops to give companies my money I know my worth. I just research the company I buy from before to make sure I'm not supporting racist or shady ass people.
Sounds like whoever emailed you back and straight up lied to you. They should have said 'You do not meet the minimum subscriber requirement for affiliation' or something to that effect or we do not provide sponsored links or codes. Sounds like bad customer service and PR.
This video has 132,205 views right now. That could have been 132,205 people hearing how great they are. But they want to be greedy and take their customer base for granted...so instead they get 132,205 people hearing about their shady business ethic. What they get for underestimating "small" you tubers lol.
I'm a white blonde European, so I should say I'm pretty far from black culture, but I completely agree with you. I feel that many many companies support minorities (whether racial or not) just to look good on social media. All I see is words and no action, so it's hard for me to take things like that seriously. This is the first video of you that I've watched and I gotta say this was a point well made! ❤
Amen! You were the first person to introduce me to Juvias Place. I had planned to get a couple of their palettes to support a BOMB for my families Kwanzaa celebration this year. I'll find another BOMB to buy from instead!
Try Vault Cosmetics they have really great foundation options and their lip products are to die for. And the owner is a super nice woman from Zimbabwe.
Yaaaaas 1:20 I live!! Although I've never encountered an issue with them, I appreciate you speaking out. We work hard to put out great content. Unfortunately, I have been done that way by other companies as well which does NOT make it right! You made some very great points and I will continue to support you! 😘
I noticed the same thing but what rubs me the wrong way is how unprepared they are. now we gotta wait a whole month for a restock. u out there pushing & doing pr & when the demand comes u aint prepared for it? messy as hell.
THAT'S ridiculous as hell!! How do you push for people to buy product but you won't stock up on the product? This, along with their horrible customer service and shade towards black TH-camrs, I'm glad I didn't purchase. Shame, too. I really wanted a palette.
Keep in mind you do have just as much influence as many bigger TH-camrs. This video has over 400k views. I was just about to go online and make a purchase with them. Now I have decided not to.
My mom had an issue where her package was lost and they did nothing! She wasn't asking for freebies she just wanted a resolution. They went back and forth with her through email and showed no empathy. Never again!
I sooo agree and have felt the same way since after AA's video. Literally 2 days YoungWildandPolished posts her favorites and mention's how JP sent it to her. Then I see Nikkie Tutorial's with a discount code that is listed on JP's website under the masquerade palette. So even if you didn't hear about it from NIkkieTutorials she gets the credit. It's disgusting and I no longer believe in their message. Plus they are liars about not having a PR list.
Yeah a lot of people misunderstood AAs situation. They fail to understand that she and Juvias place had a preexisting agreement for her to review the palettes and for them to pay her for it. They were playing with her coins. And then for them to ditch her, a black owned business in her own right, for more popular (white) TH-camrs was bullshit.
Nikkie has codes for literally everything. Nearly everything in her favorites has an affiliate link to it and she is getting money like crazy through it and people believe her even though she isn't better then any teleshopping show
I wish I had dug deeper and watched your video sooner. I JUST purchased a palette from them. I was so excited ABOUT the quality and to be supporting a brand that diversified the industry...but now I feel guilty supporting a brand that doesn't stand by their principles in the face of cash. On the bright side, I've found and subscribed to you lol
Good points - thanks for keepin' it real, girl. I was watching all those videos from Nikkie Tutorials, so I started doing my research, and that's disappointing to hear that what started out as empowerment ended up being another company just chasing the money & not staying centered around their message & mission. I've seen SO MANY videos from black women saying do not buy their products - that's gotta show them that somethin' is up & they need to get back to basics.
Never ordered from them and you made a lot of VALID points.. from your experience and Alissa's, I doubt I will ever purchase from them sadly. Since all these BIG influencers are starting to promote them, they forgot of the smaller people who pushed their products first.
praise him!!!am glad you made this video because I was about to order all the palettes for my birthday!but hell to the naw not now. I am down to support all black owned.I can not will not. we dont have the complexion for the protection. now if i recall the white youtubers wasnt even thinking about juvias place. so yeah thats a huge slap in the face to show thanks to them and not the black youtubers. something been holding me bck from ordering now I see why!I would have been pissed off!
Same. They've forgotten their roots and who helped build them up. They are off my list to buy but now that the big non-POC TH-camrs are on this, they'll grow but like most indie brands, the next best thing will knock them out of the limelight.
shakira Griffin and what really bothered me was all of these white youtubers started pushing juvias place, but none of them mentioned that it was black owned or created specifically for black women, which I think is huge.
So well said!! I noticed that nikkie had an affiliate code and every time she talks about the palettes on her channel, it felt just so fake to me, and she never once mentions how the company is a black owned business... Like really, you're not even gonna mention that fact, make it a point to inform your millions of followers? Okay then...
The sad part is I am an avid you tuber and I buy products based upon reviews from smaller channels. When I see larger channels review a product I'm instantly doubting it because I just feel like they're getting product for free and will say anything. and PREACH about the black owned companies supporting black you tubers. they need to support you guys the same way you support them.
you know what..... if they're not going to support Tiff I'm not going to support them...they got alot of nerve get all high-and-mighty and forget about the little people that got you there and as a matter of fact you still not even all the way up there yet...smh
They are incredibly rude, disrespectful & very unprofessional. I have almost all their products but once I commented on their very expensive brushes that were coming out on Black Friday all I got was an "ok reply...then after I said that's all I get being a loyal customer one who gotten all their products n I still just got a reply of "Ok". Then I was blocked! Since then..Thanksgiving day...I had an order that I had placed on November 14...so after being blocked I asked for a refund since they were incredibly rude, and I still hadn't received my order after TWO WEEKS!!! I have yet to this day have received any refund. I am beyond pissed & I regret EVER GIVING THEM MY BUSINESS!!!
giiiiiiirl, preach it. I just stumbled upon this in my recommended and decided to check it out. I'm glad I did though, I hope EVERYONE sees this before purchasing. thank you for posting this, it's important stuff that potential buyers need to know. and by the way, you are soooo beautiful!!!
Damn I purchased one for Black Friday.. I'm not gonna order again. When you went in, I felt that. Never turn your backs on people who helped you. Sounds like a sellout to me
I was just about to order a palette from them but thought I'd quickly see if any TH-camrs had any issues with them. I was very disappointed to see this from this company. I think it's AMAZING that there are companies that have products that work with POC but I'm seriously upset about how everything went down. Thank you for this video. It's stopped me from ordering from them. Xo
Same, I was just about to order from them but wanted to check a few tutorials again to try and decide what to order. After watching this I will not be placing an order with them. I was also looking into Melt cosmetics, so that's what I'm going to order instead! Thanks for all the info and shame on Juvias Place.
I was about to order 3 palettes from them, but I am not going to now. I have many other things I can spend my money on. I won't support negativity. They are losing a lot of business.
Kristina Vee I was so excited when I saw this brand on buzzfeed. Then I did what you did... And now I'm like oh hell no. Forget it, how sad! Finally colours for POC and only to be disappointed 😢
SIS you dead ass sent chills through my body!!! A lot of "Black Owned Businesses" want BLACK dollars but hardly support their community or consumers....I seen this and it turned me off. i swear to everything I was like why isn't Juvia's Place recognizing more Black beauties? And then I seen Nikki being thrown around on Juvia's IG and they were praising HER!!! like WTF?!?! I was really pissed at that point.
Wow!!! Ok. I have a Masters in PR and there’s no way in heaven or hell they are NOT doing PR. Second, initially I was about to go IN for them. A black brand that supported BLACK WOMEN?! Oh yassss!! But after researching I truly see more white faces with this black brand than anything. I thought we were supposed to support each other? And the rudeness??? I literally made one order and they were just ....wow. So I’m right with you. I wish I would’ve found this video before purchasing initially. And that’s my fault. Stand for something or fall for anything. Peace and love my sister.
I watched every second of this video ... I felt like you were talking to me personally lol you are so relatable, down to earth, and REAL! New subbie for sure
That means alot Ellie because that's how I want every one of my videos to feel. I always come on here and bring "myself"....nothing fake, nothing extra and I'm glad that you thought enough of my personality to subscribe! Thank you!
GIRL!!! so much in this vid! i got chills also when you broke it even. further. down. at. the. end!!!!! i watched the whole alissa ashley vid and was typing a comment when my comment wouldn't go through and i realized she had made the video private. i had JUST bought the palettes the day before when the sale was announced on jen luv reviews' whats up in makeup vid. i had seen a few vids prior to that, but i did ignore them but kept it in the back of my mind. honestly, YOU were the FIRST person i saw with these palettes and i knew that you really raved about them so that is why i wanted to try them...based off of YOUR positive reviews (again, even in spite of the few neg vids). i got my palettes (actually recorded me opening the box lol) and everything was wrapped secure, secure and I was impressed, no problems so that put my mind at ease and i hoped she was getting her customer service part together. i ordered on a sunday, had my palettes by like that thursday or friday. BUT CHILE...if WE are not supported, then WE won't support...and i am not saying we need free palettes (i buy ALL of my stuff) but exactly what you said bc i saw the nikki tutorial vid, coffee break with dani and i was like "hmmm"...
shelbyvan she seems to be such a sweetheart! but on the particular vid she showed the tweets and like another person on her commented, she was being somewhat petty bc ol girl acknowledged her (alissa's) feelings but alissa was just still annoyed (like when you argue with your significant other, they apologize but you still ain't quite satisfied lol) but the JP girl said things that as a business owner shouldn't have been said...
I was just talking about how I felt so conflicted about buying from them...I don't think I will. The products are so damn tempting, but I just can't stand their hypocrisy. They really need to litsen to folks about how they are running their business, because if enough people boycott their brand, it will for sure suffer, they are being shady!! Thanks for the video tiff, you were not playing, you went IN...lol
Never heard of them.... I guess I been under a rock. But so glad I watched this because I will not support any company that is unprofessional, unsupportive to Black WOMEN, I'm good.
OMG How have I never seen any of your videos before!! So glad you popped up in my recommended because I'm in love with you, your honesty, your personality and what you stand for! New sub!
You hit the nail on the head!! To many people use the smaller people to come up then try to forget who really made them who they are!! I purchased the last palette and then all of this stuff started coming about and decided that they will not get any more of my coins!!
You have a point! I was interested in get their palettes, even with all the rumours I heard about the company...but not anymore! Juvia's place has to learn what the word integrity means! Regards from Argentina!
I watched one video before this, but i had to subscribe after this one. Not because of the topic that you were talking about but because of HOW you were talking about it and the FACTS that you used to back up your statements. As a 19-yr old black woman myself, i appreciate watching older black women (hopefully you're not younger than me cause that would be awkward lol) because that shows me that there are people out their LIKE ME who are not afraid to speak what's on their mind but also do it in a way that can be respected. I really loved that about this video and about you. Thank you for being un-apologetically who you are!
I love you for standing up for yourself. It's never good when a company starts out with good intentions and ends up money hungry. I love the clothing company Torrid who started out as plus size alternative fashion, now when you buy from them it's mostly cookie cutter. Employees of Torrid even came out and said Torrid had to be more marketable. Seeing as they are owned by hot topic it is such a sad change of events. I definitely subbed today, I love a person who stands up for themselves and is graceful about it.
Love what you have said...not many people have the guts to say the blunt truth (especially when it comes to sensitive topics because people may accuse you of being racist)....I totally agree with you glad you spoke up ! Keep up the good work!
Yeah I am un-impressed. I ordered from them, they sent the wrong product, and I had to prove to them they sent me the wrong product and that it wasn't my fault and nothing on my end. Very disappointed!
Thank you for sharing your opinions and feelings. I was doing some research before buying the Juvias Place products. I do not like to buy from companies that do not appreciate individual customers - the everyday people. I'm definitely not buying their product - no matter how good it is. Thank you again, Tiff!
Tifjef069 Jen is fabulous! She does makeup news every Sunday of everything new that has come out from high end, Sephora, to drugstore. Love her. I love you too though! Thanks for keeping it real. A company with poor customer service is not a company to me at all.
Jen Gomez yeah I do agree with that, the palette is horrible. Maybe she got a good one because niki and the brand knew she would be talking about it. She's usually really harsh on products
I really want to thank you for your video. I too had a very bad experience with this company. When the Nubia 2 pallet came out in order it with my own money and I never received it. I sent them multiple emails about it and I never got a response I even took a dispute out on them with pay pal and lost because they said they had proof that it was delivered to me but I never had it. I love the fact that they are a black owned business but they have no idea how to conduct business in a business manor. I will never buy from them again nor will I refer people to this company again.
Good Afternoon Tiffany! Love Love Love this video! Couple of points that I was compelled to comment on after watching this: A.) I just realized that I almost never have women of color in my tutorial feed. Which I'm puzzled by, because I usually search for new or different makeup techniques and application, not color specific or skintone/type specific. That's annoying, because I feel as though good options aren't being presented to me! B.) I loved how honest and clear your message was in this video. You stated your issue with Juvia's Place gracefully and in the most respectable way possible as far as I'm concerned. Which is not always easy, considering what I would have to say about dealing with companies like Sephora and their customer service! C.) If it weren't for watching this video/review. I might have still moved forward in somehow trying to purchase a palette from this company which never has them in stock EVER!! That was already concerning. if I would have waited, spent money, and God forbid something went wrong with my purchase, I feel as though it wouldn't be worth the time or money. if they as a company treated you this way, as a repeat customer, much less a youtuber who helps promote their product, what should I expect?! This is really unfortunate for a company to treat it's customers so poorly, and I won't be giving them my money. On a positive note although Juvia's place won't be my jam, you are! I subscribed to your channel and can't wait to see more from you! Thanks for your time and honesty, I'm glad to be a new fan of Tiffany!
I'm new to your channel and have never purchased from Juvia's Place, but I appreciate you bringing this to light. It's totally unacceptable for a brand to build a platform and a following on such an important ideal and then jump off of it once they get their foot in the door to make the big money.
I have been subscribed to you for a little while. I must say that I completely agree with your thoughts and views of this brand. They should be bending over backwards to send you PR because you are reason why they started their brand. If I was the owner of that company, I would send you PR, give you an affiliate link and support your channel. This is why I love supporting small new brands. Seems like once they blow up and get recognition and growth, they forget about why the started their brand in the first place. You made this video with 100% honesty and integrity and gave the facts. I love your channel and the realness that you bring.
Speaking as another under-represented demographic in the TH-cam beauty world (A queer woman over 50 with a very limited budget for makeup), I was juuuuust about to pull the trigger on a purchase from this company. Now I'm just glad I saw this video show up as a suggested link while I was watching another rave review, and got curious enough to check it out. After watching it, I know I won't be making that purchase after all. As much as I *want* to support small, independent business, and black-owned businesses, they aren't all created equal. And I have no use for the ones that bite the hands that feed them. Thanks for your honesty. Peace.
Wow! Tiff, I'm so glad you made this video. All though I've heard bad things about their customer service, I was still wiling to give them a go, just because they're black owned, and i know shipping is an issue with most companies, but NO!! Absolutely NOT. If they can't support US, I surly won't be giving the my coins!
Got the first 2, wanted to purchase the newest one but not going to...it's sad & crazy that such nonsense happened to her. She was not asking for free products.
Tifjef069 thank you! I'm still trying to get them to fix the problem. Thank you for creating this video so people like me don't feel so alone in these types of situations.
The whole situation sucks cause I remember the passion you had when talking about this company, but everything you said was complete truth and your opinion is appreciated. Great video!! :)
BUT FIRST... You know I totally enjoyed doing the TOP 5 BOHB AND BOMB with you! I "Stressed" in the video customer service and company integrity in the video for this specific reason. "Under promise and over deliver" is what any brand should do. I'm really sorry that this happened to you. And yes.... YOUTube aka Tiff made me purchase the palette... I take brands seriously start to finish in the purchasing process. Especially when you are online and it's my only resource. This is a problem in the natural hair community as well. On a better note... I do want to scope out Coloured Raine! My experience with them has been phenomenal. I have to leave on a positive note of brands that do awesomeness when others don't. That's my way of balance... Have you tried their shadows. Lip glosses and liquid lipsticks are everything
I heard some things about Coloured Raine that wasn't too positive also. I placed one order with them and haven't placed another one since. Google her too. It's a shame that these black owned businesses build themselves off the backs of their people and when "other" people become "interested" in their products, they become "brand new"...This is no disrespect to other races, creed, colors or nationalities but when it's time to call a spade, a spade...😑😒
I've ordered and didn't have the experience but then again I totally understand that when it happens to others...the red flag is up. Thanks so much for your input! xo
I am Mexican and I am addicted to makeup. I make good money and luckily can afford my addiction. There's some real money being spent on makeup, whether we as women of color make minimum wage or 6 figures. with that being said, when there is a company owned by a woman of color, because of the road blocks that women who are AA and Mexican and other non-white ethnicities face, I make a huge effort to give my money companies owned by women of Color because I believe we have to support each other and do our part to help each other out. However, JP has always rubbed me the wrong way for more reasons than one based on what ive heard or seen.The way they are conducting business, (as were pointed out in the video) it's just simply not cool. I haven't bought this company's product because i was often undecided when ready to click that purchase button. You tubers like yourself and Allissa Ashley and other women of color influence where my money goes alot! You tubers like yourself persuade me more than some of the big named youtubers and a simple reason for that is because, my skin is not white so many of the recommendations that some of the big you tubers give just don't pertain to me and its useless for me because I am not pale skinned. You may not have millions of follower (yet), but i know for a fact there are a lot of people who are influenced by what you have to say so its really a sad mistake for this company to not value that. It's their loss because as women of color, we have a lot of buying power and, I guess they like to limit themselves to kissing ass to people who can who can use products from basically any company, while its hard for us to find makeup that matches because of our color. If they were to offer a heartfelt apology to ya'll, i may consider buying them. However, they say when someone shows you who they are, believe them the first time. What this company has shown is sad. It would take alot for my money to go to them, alot of fixing their bs. Thank you for making this video. your hard work has resulted in being influential when it comes to purchasing so Im glad you're standing up for yourself with dignity and respect.
Alexandra I really appreciate that! Sometimes the hardest thing we as you tubers can do is take a stand because it can be met with soooooo much negativity. But then I just feel like if I can only come and say when things are great and amazing but not when something just isn't right for me, what is the purpose of this platform! As you said we have a lot of buying power and I will be glad when all companies see that.....but the fact that one of our own is shunning the very people that you claim to stand for, stings just a little more than most in my opinion. I do believe also that it is up to us to support woc but they way things are going with JP, I just can't stand behind that I'm sorry.
girl, i can't stop staring at the apples of your cheeks! that glow is so stunning ughhh!! makes me wish i had your skin tone but i'm pale as a ghost. you're gorgeous!!
love this video, I feel so sad that this company is now forgetting black women. that pisses me off because I loved that idea that they supported black beauty and really considered buying from them but now I won't even think about them again. I am not black I am Hispanic/white but I will not stand behind a company that doesn't practice what it preaches. its already bad enough for minorities so I don't appreciate how they are dissing black women by not being respectful to them. I will never consider buying from them again. thank you so much for this video
I'm a Mexican/Filipino with a few other ethnicities thrown in there but I get pretty tan during summer and I was soooo excited about Juvia's Place regardless of the negativity that I did order the Masquerade palette very hesitantly though... After reading the FAQs and their shipping policy it didn't sit very well with what I would think customer service should be. Granted like you said Tif small company but it's disheartening to know that you're taking a leap of faith when ordering a product from this company. I'm glad people and TH-camrs are putting their experience out there so we as consumers can be more knowledgeable about the brands we support. It's beginning to seem that its more than just a few incidences but fingers crossed Juvia's place listens to the out pour of unsatisfied customers and tries to alleviate the issue. Love you and your channel!!! Any other recommendations for palettes that are super pigmented/easy to blend that can show up on a tan mexipino like myself?
I own the Nubian 1 palette. I never had any issues. I got my package quickly and undamaged. I also got it before nikkietutorials recommended it. It seems like they've gotten a lot of traffic since then that they haven't been able to keep up with. I have heard numerous stories about bad customer service and it makes me nervous if we're to have a problem. I was excited for their new release but this does upset me. It is a business but you don't have to be rude and don't expect black people to support you when you don't support them.
Believe this warning! I watched this video the day after I placed an order with them. I ordered all but 1 eyeshadow pallette they make. Well, guess how that has gone? I placed an order 9 days ago and they haven't even shipped it yet. We've been going back and forth in email and the responses indicate they aren't even reading my email. Who ever heard of 7-10 business days to "process" and then add 5-7 business day for shipping? I won't buy from them again which is a shame. Thanks for the video!
Well I Ordered Lipsticks 5/6 I Emailed Them After About 2weeks Of No Shipping Confirmation They Finally Marked It on 5/18 as "Shipped" Then Emailed Me Back 5/23 Saying One Of Them Was Back Ordered So I'm Like This Should Have Been Known On The Site Or Atleast Notified Me Prior To U Marking It As "Shipped" When It's Actually Not So They Wrote Me Back And Was Rude & Really Didn't Care(The Tone) It Took Atleast A Month To Get Them, Some Was In Wrong Packaging And Some Had No Name Lol Sorry So Long😂😂
this is why I cancelled Scentbird. I have sent over 10 emails to get one stupid order and they won't give me a refund. They keep telling me it's on its way but never gets here.
+MzGray4, thanks for mentioning Lena Lashes, bcuz I've been wanting to try something from them...but if they have terrible customer service skills, I'm not here for it!
Glad some of this stuff is starting to come to light....I reposted a picture on my IG about their giveaway gone wrong a few months ago and they hit me with that block....funny they found that picture but missed the two pics where I praised their products
Same here, they strung me along on a damaged pallette for 5 weeks....finally I went to IG and started posting all the crap they were feeding me and next thing I knew I was blocked within 5 mins and I am so glad it is really coming out. Once Nikki Tutorials put them on the map (mind you a anglo woman)...They just got so out of control sadly.
I just went into buy all three of these palettes with Nikkie's code(love her still), but told myself to watch a couple more reviews then I found this and I do not support that hypocrisy at all. Thank you so much. Just gained a subscriber for being real and talented.
Thank you for the information. We the consumer would love to hear/read about unprofessional business practices. You better speak the truth. I hate to say this, but this is the reason why some black businesses don't prosper and why some black folk don't support black businesses.
Oh please black people who do not support black business in general have no good reason.Yet these are the same people who have no problem using 'white' brands who do nothing to help the community.
Nikki Davis Sooo...I should support a brand that treats me like sheet for no other reason but that they are Black - Owned....? If we demand accountability from these White Owned brands we should not demand the same accountability from our own? If I am sheet on by a White Owned company I should bitch about it but if a Black Owned company does it I should give them a pass? Oh hell no. I got sheet on me either way and one is just as messy as the other. If somebody pisses me off, I don't care who or what they are, they will no longer get my money, period. I won't put up with other Folks treating me badly and will be damned if I will allow one of my own to treat me badly solely based on the fact that we are the same skin colour.
Nikki Davis quality is the key and if white owned corporations give their folk great quality and advertisement, then black owned companies need to do the same.
Yep! All I see is nikkietutorials now with juvias place . She could have pushed The Alissa Ashley's or Jackie Aina's but instead choose Nikkie 🤔 to bad because those palettes are bomb but I won't be buying .
yep! I saw her push JP like 3 videos after pushing the same Morphe.. I used to like her but now she's just a sell out to anyone who sends her free sh't.. the "oh go no" videos went down to only one no in August and even that one "no" was like a well maybe.. Not to mention she's like the girl version of Jeffree Star now biting on ALL HIS SHIT! It's so ridiculous I can't even stand watching her anymore..
It's sad to see someone so talented who's been in the game for so long sell out like that. All she cares about is who's getting her money and subscribers. And I can't believe she or Too Faced put their name on that terrible pallet. I wish TH-cam was still just for fun and not so much of a job for a lot of people, everyone used to be way more genuine 😔
I think you hit the nail on the head with the whole of this video, and I totally agree with all you said. When you mentioned about Nikkietutorials.....I used to love watching her, but like you have said about Juvia's Place, Nikkietutorials has also lost her way and it's now all about the $$$$ which is a major turn off for me. Younger viewers watching her (and others like Manny MUA etc), hang on her/their every word and instantly rush to buy the products she/they push on here, and they don't realise it's all about the money. As soon as she started her video introducing Juvia's Place, I knew it was a 'business' video. Shame, but that's life huh. Great video and I've subscribed :-D xxx
You are so right in everything that you said!!! I too used to loveeeee her and felt she was refreshing where so many other people were repetitive BUT now its all about money with here in my opinion and that sucks because the people watching her aren't getting the product for free so she should be careful when just pushing any and everything to people who work hard to get everything they have!!
Totes! But they're so brainwashed into listening to their 'favourite' TH-cam'er that they buy these products without thinking for a second whether they actually need it/should support the brand/it's any good. I know because I've been guilty of the same thing in the past. Thank G-d, I've at last woke up. I don't enjoy the 'popular' TH-cam'ers anymore and have started searching for new videos with lesser subscribers that keep it more real. I really love your channel, and look forward to your new content xxxx Really appreciate you commenting back xxxx
I AM COMPLETELY OBSESSED! Best video I've watched in a long time. Honest, amazing points and a significant message. It amazes me how wonderfully dynamic you can be. You are empowering!
Yes!! I've talked about this brand for a few months now and just did a review too and no lie EVERYTHING you mentioned I started thinking myself. These bigger mostly white youtubers were all singing the same story and getting these palettes and I was thinking why? How? Tbh I've stopped following so many huge youtubers and many of these indie companies as I can't trust them. Black owned or not. Love your real mess Tiff! Xx
Exactly and they also annoy me I didn't purchase champagne pop, didn't get that Nikki tutorials palette which I bet is permanent but yet Shayla's contour palette is limited edition hmmm def not getting Kathleenlights anything didn't see them do the black owned makeup challenge I'm sure they Jackie Aina call out all non black youtubers to do the challenge
+_reina_ agreed sister. I made sure I bought Makeup Shayla's palette, and I did buy Kathleen's - she's a Latina, so I wanted to support. This is all so sad, still in 2016...shake my head...the inequality is real y'all...
You know, I've been really considering spending a lot of money on those Juvia's Place palettes. Not anymore. That's really shitty that now they all of a sudden have this big ego, and they're too good for the little supporters. Sales are sales. And I don't want to support that kind of attitude from a company. I'm really glad I came upon this video!
Love the realness. I was actually going to buy from this company because it is black owned but I'm glad I came across your videos in the google communities.
I wish I would have seen this before I got my pallet...I had a horrible experience with a small black owned business as well. I love to support black owned businesses and I decided to do a video about my experience when I come back from vacation...thank you for sharing because consumers need to know
preach this to the heavens girl!!! i didn't even know this company existed but i think i saw it when nikkietutorials posted about it on ig but i really didn't dive into it or cared until i saw stephanie nicole's review on this palatte. now i love stephanie's videos especially with how rare it is these days to get HONEST reviews (the things people do and the lies they will always tell for money and free things smh) and she talked about the customer service issues people were having and recently i've been looking for eyeshadows that are good or better quality that aren't too pricey and after stephanie's review i decided to purchase the nubian 2 palette just last week and i personally didn't have any problems, i surprisingly recieved my palette 3 days later in perfect condition! although in the end it does become a personal opinion of whether you'll purchase a company's product or support them, i do think that always hearing different point of views such as yours is a good thing to always do especially when you're new to the subject and its a company surrounded by such negativity. thank you for this video!!
I ordered my pallets today from Jovia's place, so i still haven't experienced their customer service yet.. however just to be fair enough.. i like it that you are being fair in criticising the products vs the other negative issues they have.. as a small company with a relatively affordable products lets keep in mind that the ones representing them are not going to be the top of line customer service due to the fact that they are maybe paid minimum wage.. a truely proffessional ones are maybe taken by companies that will pay more.. plus having to give a discount will not be worth it with their already low prices.. giving them a break and dont take it personally .. a good product represents itself and not necesserly the ones who get advertised the most are the better ones.. seems like the contineous demanding of others gave them the wrong impression of what you have been asking them for.. just a thought
To be honest Juvias Place never would have blew up the way they did if it wasn't for smaller (mostly black) youtubers promoting them. Kind of a slap in the face to not promote the people that got your business booming.
I'm about as white as they come, but I get 100% where you are coming from. It's like buying from a company owned and staffed by all women, supporting the company because of this, and then finding out the company only panders to men. Sorry if that was too general an analogy but I am with you.
LOL I like the way you think!!!
Although I am white, I just find it so disgusting that a brand founded by black women who wanted to make the industry better for other black women just ended up selling out. I realize it's a business, not some kind of charity, but when you just throw people just like you under the bus I simply can't support you. Juvia's Place may make some great shadows, and I was excited since I wanted to make them one of my first makeup items that was made by a black owned business, but this customer service on top of their ethics just makes me feel like I'd be going against the original cause I wanted to support.
ANYBODY WANNA HEAR SOME FUNNY MATH? If every person who viewed this video planned on buying the two pallets for $60 but decided not to, Juvia's Place lost around 15,645,000 in possible revenue. Lesson: don't bite the brushes that feed you! 💄
LOVE IT!!!!
This video was on point! I spent 120 dollars on a limited edition brush set and was only sent half of them. After a week of trying to contact them, I was blocked! Like how're you gonna block someone who is giving you business? bad business :(
"Juvia's Place is out here blocking people" I fell out LMAO
Lolllll!!!
Ifechukwude That did it for me too 😂😭😂😭😂
The only reason why I knew who Juvia's Place was because of the black TH-camrs. However the way the company behaves I decided against purchasing. I totally agree with you.
I totally dislike the fact that Nikki Tutorials, the whitest woman on the planet, is all over the Juvia's Place website when there are so many incredible black women that make amazing videos.
You're right, they dont read emails properly. I sent an email asking if my order had shipped yet (it had been 2 weeks) and if not, could they please cancel my order. They replied saying they had lost my address (what?! My address was even in the email chain) and could I provide it again so they could send it out. So I replied asking them again to cancel my order. Just seemed really unprofessional.
So basically....they had no problem letting any and everyone and their mama advertise and promote their products while they were a small business. Then, once they became a larger business, they were too good to return the favor by supporting smaller youtubers?? People who helped them get as far as they are in the first place? I'd also like to point out that there had to be a TON of "smaller" channels promoting it, if channels/people like Nikkie are willing to endorse it. If it wasn't for SMALL channels, they'd STILL be a SMALL business! I'm glad I didn't go through with my purchase a few days ago.
Pro tip for those who still want to risk buying from Juvias place: use PayPal because if the place is being shady you have 60 days to open a dispute and get your money back all you have to do is show them screenshots of your communication with the company :)
i tried. paypal would not help with a damaged pallette
Try again because it is through sellers responsibility to make sure it arrives as ordered. Also if they sent it priority you can file a claim for damage as well
Agreed! With all these independent companies, I always use PayPal. That avoids a lot of problems.
Life is too short to worry about giving people money who won't respect you. Not gonna jump through hoops to give companies my money I know my worth. I just research the company I buy from before to make sure I'm not supporting racist or shady ass people.
That's EXACTLY what I do. I've heard too many stories about smaller companies.
wow.. this woman is truly beautiful. i can't get over just how beautiful she is.
And so smart and well spoken hey?
Thank you so very much Heather!!
My mom would be proud!! Lol!
you're welcome!!! 😘 your mom should def be proud.
and I agree ivy! ive never subbed to somebody so quick.
that is very true, very very true
Sounds like whoever emailed you back and straight up lied to you. They should have said 'You do not meet the minimum subscriber requirement for affiliation' or something to that effect or we do not provide sponsored links or codes. Sounds like bad customer service and PR.
This video has 132,205 views right now. That could have been 132,205 people hearing how great they are. But they want to be greedy and take their customer base for granted...so instead they get 132,205 people hearing about their shady business ethic. What they get for underestimating "small" you tubers lol.
almost triple now!
Kati Grace amen sista!
Kati Grace and now it's 300k+
Kati Grace Now it's 397k!
I'm a white blonde European, so I should say I'm pretty far from black culture, but I completely agree with you. I feel that many many companies support minorities (whether racial or not) just to look good on social media. All I see is words and no action, so it's hard for me to take things like that seriously.
This is the first video of you that I've watched and I gotta say this was a point well made! ❤
Amen! You were the first person to introduce me to Juvias Place. I had planned to get a couple of their palettes to support a BOMB for my families Kwanzaa celebration this year. I'll find another BOMB to buy from instead!
Try Vault Cosmetics they have really great foundation options and their lip products are to die for. And the owner is a super nice woman from Zimbabwe.
Nice! I didn't know Coloured Rain was a BOMB
Yaaaaas 1:20 I live!! Although I've never encountered an issue with them, I appreciate you speaking out. We work hard to put out great content. Unfortunately, I have been done that way by other companies as well which does NOT make it right! You made some very great points and I will continue to support you! 😘
Koko I was JUST about to hit you up to see if you had issues
I noticed the same thing but what rubs me the wrong way is how unprepared they are. now we gotta wait a whole month for a restock. u out there pushing & doing pr & when the demand comes u aint prepared for it? messy as hell.
THAT'S ridiculous as hell!! How do you push for people to buy product but you won't stock up on the product? This, along with their horrible customer service and shade towards black TH-camrs, I'm glad I didn't purchase. Shame, too. I really wanted a palette.
Stephanie Coleman 😂😂 I enjoyed this comment
Keep in mind you do have just as much influence as many bigger TH-camrs. This video has over 400k views. I was just about to go online and make a purchase with them. Now I have decided not to.
My mom had an issue where her package was lost and they did nothing! She wasn't asking for freebies she just wanted a resolution. They went back and forth with her through email and showed no empathy. Never again!
Even a black owned cosmetics company is not valuing our market. It's sad. I had high hopes for them, but I'll stick with Iman Cosmetics for my BOMB!
I sooo agree and have felt the same way since after AA's video. Literally 2 days YoungWildandPolished posts her favorites and mention's how JP sent it to her. Then I see Nikkie Tutorial's with a discount code that is listed on JP's website under the masquerade palette. So even if you didn't hear about it from NIkkieTutorials she gets the credit. It's disgusting and I no longer believe in their message. Plus they are liars about not having a PR list.
Yeah a lot of people misunderstood AAs situation. They fail to understand that she and Juvias place had a preexisting agreement for her to review the palettes and for them to pay her for it. They were playing with her coins. And then for them to ditch her, a black owned business in her own right, for more popular (white) TH-camrs was bullshit.
Nikkie has codes for literally everything. Nearly everything in her favorites has an affiliate link to it and she is getting money like crazy through it and people believe her even though she isn't better then any teleshopping show
Anna G. Nikki gets on my nerves.
I wish I had dug deeper and watched your video sooner. I JUST purchased a palette from them. I was so excited ABOUT the quality and to be supporting a brand that diversified the industry...but now I feel guilty supporting a brand that doesn't stand by their principles in the face of cash.
On the bright side, I've found and subscribed to you lol
Good points - thanks for keepin' it real, girl. I was watching all those videos from Nikkie Tutorials, so I started doing my research, and that's disappointing to hear that what started out as empowerment ended up being another company just chasing the money & not staying centered around their message & mission. I've seen SO MANY videos from black women saying do not buy their products - that's gotta show them that somethin' is up & they need to get back to basics.
Never ordered from them and you made a lot of VALID points.. from your experience and Alissa's, I doubt I will ever purchase from them sadly. Since all these BIG influencers are starting to promote them, they forgot of the smaller people who pushed their products first.
This video was fucking amazing. This is the first video I've watched from you and I just subscribed as well! Tell um!
Thank you Beautiful!
Cassi Dawson echoed
praise him!!!am glad you made this video because I was about to order all the palettes for my birthday!but hell to the naw not now. I am down to support all black owned.I can not will not. we dont have the complexion for the protection. now if i recall the white youtubers wasnt even thinking about juvias place. so yeah thats a huge slap in the face to show thanks to them and not the black youtubers. something been holding me bck from ordering now I see why!I would have been pissed off!
Same. They've forgotten their roots and who helped build them up. They are off my list to buy but now that the big non-POC TH-camrs are on this, they'll grow but like most indie brands, the next best thing will knock them out of the limelight.
shakira Griffin and what really bothered me was all of these white youtubers started pushing juvias place, but none of them mentioned that it was black owned or created specifically for black women, which I think is huge.
yeah that sucks,but thats what they do. take credit for something thats no for you but f.u.b.u.the crazy part is we allow it though.
shakira Griffin so was I 😣
you clearly didnt read what was said.
So well said!! I noticed that nikkie had an affiliate code and every time she talks about the palettes on her channel, it felt just so fake to me, and she never once mentions how the company is a black owned business... Like really, you're not even gonna mention that fact, make it a point to inform your millions of followers? Okay then...
They don't do PR....with black youtubers lol they think they slick
coint! 😂😂 this is the 1st video ive ever seen of yours, i lovvve you already haha. new subbie 🙈😄
same I was like coint. In love with her too.
Yes. What the hell is hard earned coint?
Money lol
same here
aris p New subscriber here as well! "coint"! love her!
The sad part is I am an avid you tuber and I buy products based upon reviews from smaller channels. When I see larger channels review a product I'm instantly doubting it because I just feel like they're getting product for free and will say anything.
and PREACH about the black owned companies supporting black you tubers. they need to support you guys the same way you support them.
you know what..... if they're not going to support Tiff I'm not going to support them...they got alot of nerve get all high-and-mighty and forget about the little people that got you there and as a matter of fact you still not even all the way up there yet...smh
by the way you gave me chills at the end girl Lord have mercy yasssssssss
I agree....they have a ways to go and so much to learn Boo! I hope they get it together but regardless I will not support!
Lillllllll Boo I felt like my daddy up there in the pulpit for a second!
Haha...i promise i said to myself just like her daddy...look at sister Tiff!!!
They are incredibly rude, disrespectful & very unprofessional. I have almost all their products but once I commented on their very expensive brushes that were coming out on Black Friday all I got was an "ok reply...then after I said that's all I get being a loyal customer one who gotten all their products n I still just got a reply of "Ok". Then I was blocked! Since then..Thanksgiving day...I had an order that I had placed on November 14...so after being blocked I asked for a refund since they were incredibly rude, and I still hadn't received my order after TWO WEEKS!!! I have yet to this day have received any refund. I am beyond pissed & I regret EVER GIVING THEM MY BUSINESS!!!
giiiiiiirl, preach it. I just stumbled upon this in my recommended and decided to check it out. I'm glad I did though, I hope EVERYONE sees this before purchasing. thank you for posting this, it's important stuff that potential buyers need to know.
and by the way, you are soooo beautiful!!!
Damn I purchased one for Black Friday.. I'm not gonna order again. When you went in, I felt that. Never turn your backs on people who helped you. Sounds like a sellout to me
I was just about to order a palette from them but thought I'd quickly see if any TH-camrs had any issues with them. I was very disappointed to see this from this company. I think it's AMAZING that there are companies that have products that work with POC but I'm seriously upset about how everything went down. Thank you for this video. It's stopped me from ordering from them. Xo
Same, I was just about to order from them but wanted to check a few tutorials again to try and decide what to order. After watching this I will not be placing an order with them. I was also looking into Melt cosmetics, so that's what I'm going to order instead! Thanks for all the info and shame on Juvias Place.
I was about to order 3 palettes from them, but I am not going to now. I have many other things I can spend my money on. I won't support negativity. They are losing a lot of business.
Kristina Vee I was so excited when I saw this brand on buzzfeed. Then I did what you did... And now I'm like oh hell no. Forget it, how sad! Finally colours for POC and only to be disappointed 😢
SIS you dead ass sent chills through my body!!! A lot of "Black Owned Businesses" want BLACK dollars but hardly support their community or consumers....I seen this and it turned me off. i swear to everything I was like why isn't Juvia's Place recognizing more Black beauties? And then I seen Nikki being thrown around on Juvia's IG and they were praising HER!!! like WTF?!?! I was really pissed at that point.
this is the first video I've watched from you and I have to say you gained a new subscriber! very well spoken and honestly... well done
Thank you so very much Beautiful!!
Wow!!! Ok. I have a Masters in PR and there’s no way in heaven or hell they are NOT doing PR. Second, initially I was about to go IN for them. A black brand that supported BLACK WOMEN?! Oh yassss!! But after researching I truly see more white faces with this black brand than anything. I thought we were supposed to support each other? And the rudeness??? I literally made one order and they were just ....wow. So I’m right with you. I wish I would’ve found this video before purchasing initially. And that’s my fault. Stand for something or fall for anything. Peace and love my sister.
I watched every second of this video ... I felt like you were talking to me personally lol you are so relatable, down to earth, and REAL! New subbie for sure
That means alot Ellie because that's how I want every one of my videos to feel. I always come on here and bring "myself"....nothing fake, nothing extra and I'm glad that you thought enough of my personality to subscribe! Thank you!
Girrrrlll, you just gained yourself a new subbie because of your authenticity.
Yasssss!!!! Welcome to my world and I hope you stay for the long haul!!
GIRL!!! so much in this vid! i got chills also when you broke it even. further. down. at. the. end!!!!! i watched the whole alissa ashley vid and was typing a comment when my comment wouldn't go through and i realized she had made the video private. i had JUST bought the palettes the day before when the sale was announced on jen luv reviews' whats up in makeup vid. i had seen a few vids prior to that, but i did ignore them but kept it in the back of my mind. honestly, YOU were the FIRST person i saw with these palettes and i knew that you really raved about them so that is why i wanted to try them...based off of YOUR positive reviews (again, even in spite of the few neg vids). i got my palettes (actually recorded me opening the box lol) and everything was wrapped secure, secure and I was impressed, no problems so that put my mind at ease and i hoped she was getting her customer service part together. i ordered on a sunday, had my palettes by like that thursday or friday. BUT CHILE...if WE are not supported, then WE won't support...and i am not saying we need free palettes (i buy ALL of my stuff) but exactly what you said bc i saw the nikki tutorial vid, coffee break with dani and i was like "hmmm"...
and btw, stephanie nicole just did a review and she noted the affiliate promo code for nikki tutorial :/
shelbyvan she seems to be such a sweetheart! but on the particular vid she showed the tweets and like another person on her commented, she was being somewhat petty bc ol girl acknowledged her (alissa's) feelings but alissa was just still annoyed (like when you argue with your significant other, they apologize but you still ain't quite satisfied lol) but the JP girl said things that as a business owner shouldn't have been said...
I was just talking about how I felt so conflicted about buying from them...I don't think I will. The products are so damn tempting, but I just can't stand their hypocrisy. They really need to litsen to folks about how they are running their business, because if enough people boycott their brand, it will for sure suffer, they are being shady!! Thanks for the video tiff, you were not playing, you went IN...lol
Never heard of them.... I guess I been under a rock. But so glad I watched this because I will not support any company that is unprofessional, unsupportive to Black WOMEN, I'm good.
you're not the only one..i never heard of them either...
OMG How have I never seen any of your videos before!! So glad you popped up in my recommended because I'm in love with you, your honesty, your personality and what you stand for! New sub!
See if I didn't click on this video I would have wasted my money. I'm glad I saw this because the way my anxiety is set up!
You hit the nail on the head!! To many people use the smaller people to come up then try to forget who really made them who they are!! I purchased the last palette and then all of this stuff started coming about and decided that they will not get any more of my coins!!
You have a point! I was interested in get their palettes, even with all the rumours I heard about the company...but not anymore! Juvia's place has to learn what the word integrity means! Regards from Argentina!
Hellloooooo Argentina!!!! :)
***** Hello sweety!!!! I'm already suscribed to your channel! I wish you a great success!
this is the first video ive ever seen from you and you spill the tea the right way #subscribed
Thank you so much Meg!!!
Meg Eileen same!
As a white woman, all I can say is PREACH!!! You are totally correct.
I watched one video before this, but i had to subscribe after this one. Not because of the topic that you were talking about but because of HOW you were talking about it and the FACTS that you used to back up your statements. As a 19-yr old black woman myself, i appreciate watching older black women (hopefully you're not younger than me cause that would be awkward lol) because that shows me that there are people out their LIKE ME who are not afraid to speak what's on their mind but also do it in a way that can be respected. I really loved that about this video and about you. Thank you for being un-apologetically who you are!
Towards the end you can see how disappointed she is in the company, and almost...heartbroken? :(
I wish I saw this before I made a $80 order 🙇🏾♀️
girl! preach! I'm not black but this is exactly what I thought when I saw so many other youtubers were getting sent their stuff.
Thank you Beautiful!
I love you for standing up for yourself. It's never good when a company starts out with good intentions and ends up money hungry. I love the clothing company Torrid who started out as plus size alternative fashion, now when you buy from them it's mostly cookie cutter. Employees of Torrid even came out and said Torrid had to be more marketable. Seeing as they are owned by hot topic it is such a sad change of events. I definitely subbed today, I love a person who stands up for themselves and is graceful about it.
Love what you have said...not many people have the guts to say the blunt truth (especially when it comes to sensitive topics because people may accuse you of being racist)....I totally agree with you glad you spoke up ! Keep up the good work!
Yeah I am un-impressed. I ordered from them, they sent the wrong product, and I had to prove to them they sent me the wrong product and that it wasn't my fault and nothing on my end. Very disappointed!
please tell me you got your neighbor back
PumpkinsnBlackcats what brand? That's awesome
Amber Williams honey I would have called my bank and filed a dispute ASAP. I dont tolerate piss poor customer service and professionalism
Did they solve your problem ??
Amber Williams Yes, Noone wants to order from a company when we hear beforehand their customer service stinks!
Thank you for sharing your opinions and feelings. I was doing some research before buying the Juvias Place products. I do not like to buy from companies that do not appreciate individual customers - the everyday people. I'm definitely not buying their product - no matter how good it is. Thank you again, Tiff!
Tati, Jenluvsreviews, and Stephanie nicole are all youtubers I trust to NEVER be a sellout and always keep it real
Ladylonglove never heard of Jenluvsreviews but I do like Tati! Thanks for watching Beauty!
Ladylonglove I dont trust Tati ever since she said nikitutorials pallet with two face was amazing when 90 percent of everyone else said it was a dud
Noooooo she did not say that!!!!! Aweeee man I have to reevaluate cause that palette was crap lol!!
Tifjef069 Jen is fabulous! She does makeup news every Sunday of everything new that has come out from high end, Sephora, to drugstore. Love her. I love you too though! Thanks for keeping it real. A company with poor customer service is not a company to me at all.
Jen Gomez yeah I do agree with that, the palette is horrible. Maybe she got a good one because niki and the brand knew she would be talking about it. She's usually really harsh on products
This is the first video I've ever watched of yours and although it was a "negative" video, you had such a positive vibe. New subscriber.
I really want to thank you for your video. I too had a very bad experience with this company. When the Nubia 2 pallet came out in order it with my own money and I never received it. I sent them multiple emails about it and I never got a response I even took a dispute out on them with pay pal and lost because they said they had proof that it was delivered to me but I never had it. I love the fact that they are a black owned business but they have no idea how to conduct business in a business manor. I will never buy from them again nor will I refer people to this company again.
Mrs Flawless
Mrs Flawless I am going through that right now.......I’m never ordering from them again they are thieves PERIOD!
Good Afternoon Tiffany!
Love Love Love this video!
Couple of points that I was compelled to comment on after watching this:
A.) I just realized that I almost never have women of color in my tutorial feed. Which I'm puzzled by, because I usually search for new or different makeup techniques and application, not color specific or skintone/type specific. That's annoying, because I feel as though good options aren't being presented to me!
B.) I loved how honest and clear your message was in this video. You stated your issue with Juvia's Place gracefully and in the most respectable way possible as far as I'm concerned. Which is not always easy, considering what I would have to say about dealing with companies like Sephora and their customer service!
C.) If it weren't for watching this video/review. I might have still moved forward in somehow trying to purchase a palette from this company which never has them in stock EVER!! That was already concerning. if I would have waited, spent money, and God forbid something went wrong with my purchase, I feel as though it wouldn't be worth the time or money. if they as a company treated you this way, as a repeat customer, much less a youtuber who helps promote their product, what should I expect?! This is really unfortunate for a company to treat it's customers so poorly, and I won't be giving them my money. On a positive note although Juvia's place won't be my jam, you are! I subscribed to your channel and can't wait to see more from you! Thanks for your time and honesty, I'm glad to be a new fan of Tiffany!
I'm new to your channel and have never purchased from Juvia's Place, but I appreciate you bringing this to light. It's totally unacceptable for a brand to build a platform and a following on such an important ideal and then jump off of it once they get their foot in the door to make the big money.
I think I'm the only one who has NEVER heard of juvia's place, and I'm a makeup fanatic.
Lynda Harris they are ig famous
oh that's why. Im not an active user of instagram.
I never heard of them either. But won't be buying their product now.
Lynda Harris I have never heard haha.
you should check their prev palettes. they're so awesome.
I have been subscribed to you for a little while. I must say that I completely agree with your thoughts and views of this brand. They should be bending over backwards to send you PR because you are reason why they started their brand. If I was the owner of that company, I would send you PR, give you an affiliate link and support your channel. This is why I love supporting small new brands. Seems like once they blow up and get recognition and growth, they forget about why the started their brand in the first place. You made this video with 100% honesty and integrity and gave the facts. I love your channel and the realness that you bring.
Speaking as another under-represented demographic in the TH-cam beauty world (A queer woman over 50 with a very limited budget for makeup), I was juuuuust about to pull the trigger on a purchase from this company. Now I'm just glad I saw this video show up as a suggested link while I was watching another rave review, and got curious enough to check it out. After watching it, I know I won't be making that purchase after all. As much as I *want* to support small, independent business, and black-owned businesses, they aren't all created equal. And I have no use for the ones that bite the hands that feed them. Thanks for your honesty. Peace.
Wow! Tiff, I'm so glad you made this video. All though I've heard bad things about their customer service, I was still wiling to give them a go, just because they're black owned, and i know shipping is an issue with most companies, but NO!! Absolutely NOT. If they can't support US, I surly won't be giving the my coins!
If you want to sell the palettes to anyone, in willing to buy them from you 👀
for real tho 😂😂😂
Tarver R DEAD HAHA 😂
I won't be ordering...was planning on ordering all the pallets
I was as well, and all thanks to Tiff. But umm...yea. 👎
Got the first 2, wanted to purchase the newest one but not going to...it's sad & crazy that such nonsense happened to her. She was not asking for free products.
***subscribed*** please help keep us on the radar for black owned businesses that appreciate black women
They stole from me and are refusing to accept responsibility at this point.
Wow that sucks and I am sorry you have to go through that!
Tifjef069 thank you! I'm still trying to get them to fix the problem. Thank you for creating this video so people like me don't feel so alone in these types of situations.
You should call your bank or credit card and tell them you never received the product. They should do a reversal on that charge.
That's a disgrace. I've never heard of any company taking orders for a product and won't deliver. Can you tell me if you've ever received your order?
The whole situation sucks cause I remember the passion you had when talking about this company, but everything you said was complete truth and your opinion is appreciated. Great video!! :)
BUT FIRST... You know I totally enjoyed doing the TOP 5 BOHB AND BOMB with you! I "Stressed" in the video customer service and company integrity in the video for this specific reason. "Under promise and over deliver" is what any brand should do. I'm really sorry that this happened to you. And yes.... YOUTube aka Tiff made me purchase the palette... I take brands seriously start to finish in the purchasing process. Especially when you are online and it's my only resource. This is a problem in the natural hair community as well. On a better note... I do want to scope out Coloured Raine! My experience with them has been phenomenal. I have to leave on a positive note of brands that do awesomeness when others don't. That's my way of balance... Have you tried their shadows. Lip glosses and liquid lipsticks are everything
I heard some things about Coloured Raine that wasn't too positive also. I placed one order with them and haven't placed another one since. Google her too. It's a shame that these black owned businesses build themselves off the backs of their people and when "other" people become "interested" in their products, they become "brand new"...This is no disrespect to other races, creed, colors or nationalities but when it's time to call a spade, a spade...😑😒
I've ordered and didn't have the experience but then again I totally understand that when it happens to others...the red flag is up. Thanks so much for your input! xo
Tbh I think I'm done buying from online companies unless they're ebates for cash back lol other then that I'm good
Coloured Rained is the bomb! also i really enjoy your videos!😊
Their lippies are phenomenal ! I have cherry blossom and when I say it last ALL day to the point I have to take it off with olive oil 😂😂😂
I am Mexican and I am addicted to makeup. I make good money and luckily can afford my addiction. There's some real money being spent on makeup, whether we as women of color make minimum wage or 6 figures. with that being said, when there is a company owned by a woman of color, because of the road blocks that women who are AA and Mexican and other non-white ethnicities face, I make a huge effort to give my money companies owned by women of Color because I believe we have to support each other and do our part to help each other out. However, JP has always rubbed me the wrong way for more reasons than one based on what ive heard or seen.The way they are conducting business, (as were pointed out in the video) it's just simply not cool. I haven't bought this company's product because i was often undecided when ready to click that purchase button. You tubers like yourself and Allissa Ashley and other women of color influence where my money goes alot! You tubers like yourself persuade me more than some of the big named youtubers and a simple reason for that is because, my skin is not white so many of the recommendations that some of the big you tubers give just don't pertain to me and its useless for me because I am not pale skinned. You may not have millions of follower (yet), but i know for a fact there are a lot of people who are influenced by what you have to say so its really a sad mistake for this company to not value that. It's their loss because as women of color, we have a lot of buying power and, I guess they like to limit themselves to kissing ass to people who can who can use products from basically any company, while its hard for us to find makeup that matches because of our color. If they were to offer a heartfelt apology to ya'll, i may consider buying them. However, they say when someone shows you who they are, believe them the first time. What this company has shown is sad. It would take alot for my money to go to them, alot of fixing their bs. Thank you for making this video. your hard work has resulted in being influential when it comes to purchasing so Im glad you're standing up for yourself with dignity and respect.
Alexandra I really appreciate that! Sometimes the hardest thing we as you tubers can do is take a stand because it can be met with soooooo much negativity. But then I just feel like if I can only come and say when things are great and amazing but not when something just isn't right for me, what is the purpose of this platform! As you said we have a lot of buying power and I will be glad when all companies see that.....but the fact that one of our own is shunning the very people that you claim to stand for, stings just a little more than most in my opinion. I do believe also that it is up to us to support woc but they way things are going with JP, I just can't stand behind that I'm sorry.
girl, i can't stop staring at the apples of your cheeks! that glow is so stunning ughhh!! makes me wish i had your skin tone but i'm pale as a ghost. you're gorgeous!!
love this video, I feel so sad that this company is now forgetting black women. that pisses me off because I loved that idea that they supported black beauty and really considered buying from them but now I won't even think about them again. I am not black I am Hispanic/white but I will not stand behind a company that doesn't practice what it preaches. its already bad enough for minorities so I don't appreciate how they are dissing black women by not being respectful to them. I will never consider buying from them again. thank you so much for this video
I'm a Mexican/Filipino with a few other ethnicities thrown in there but I get pretty tan during summer and I was soooo excited about Juvia's Place regardless of the negativity that I did order the Masquerade palette very hesitantly though... After reading the FAQs and their shipping policy it didn't sit very well with what I would think customer service should be. Granted like you said Tif small company but it's disheartening to know that you're taking a leap of faith when ordering a product from this company. I'm glad people and TH-camrs are putting their experience out there so we as consumers can be more knowledgeable about the brands we support. It's beginning to seem that its more than just a few incidences but fingers crossed Juvia's place listens to the out pour of unsatisfied customers and tries to alleviate the issue. Love you and your channel!!! Any other recommendations for palettes that are super pigmented/easy to blend that can show up on a tan mexipino like myself?
Oop I'm glad I saw this before purchasing 👀
Yes, Gurl, me too!!!🙋
I'd still rather buy from them then all the other white brands, not really catering for people of color
eh right. I love juvia's place.
It's Tabaitha Me, too! 👍
eh same lolol
I own the Nubian 1 palette. I never had any issues. I got my package quickly and undamaged. I also got it before nikkietutorials recommended it. It seems like they've gotten a lot of traffic since then that they haven't been able to keep up with. I have heard numerous stories about bad customer service and it makes me nervous if we're to have a problem. I was excited for their new release but this does upset me. It is a business but you don't have to be rude and don't expect black people to support you when you don't support them.
Believe this warning! I watched this video the day after I placed an order with them. I ordered all but 1 eyeshadow pallette they make. Well, guess how that has gone? I placed an order 9 days ago and they haven't even shipped it yet. We've been going back and forth in email and the responses indicate they aren't even reading my email. Who ever heard of 7-10 business days to "process" and then add 5-7 business day for shipping? I won't buy from them again which is a shame. Thanks for the video!
Oooooohhh I Hope They Watch This!!!! You Said A Mouth Full, This How I Feel About Lena Lashes....
Wow!!! Speak it you can tell this upset your core. So sad that it had to come to this.
Oh no! What happened with Lena lashes?
Well I Ordered Lipsticks 5/6 I Emailed Them After About 2weeks Of No Shipping Confirmation They Finally Marked It on 5/18 as "Shipped" Then Emailed Me Back 5/23 Saying One Of Them Was Back Ordered So I'm Like This Should Have Been Known On The Site Or Atleast Notified Me Prior To U Marking It As "Shipped" When It's Actually Not So They Wrote Me Back And Was Rude & Really Didn't Care(The Tone) It Took Atleast A Month To Get Them, Some Was In Wrong Packaging And Some Had No Name Lol Sorry So Long😂😂
this is why I cancelled Scentbird. I have sent over 10 emails to get one stupid order and they won't give me a refund. They keep telling me it's on its way but never gets here.
+MzGray4, thanks for mentioning Lena Lashes, bcuz I've been wanting to try something from them...but if they have terrible customer service skills, I'm not here for it!
Yaassss girl!!! 14:03-15:24
That was everything!
Thank you Andie!
Glad some of this stuff is starting to come to light....I reposted a picture on my IG about their giveaway gone wrong a few months ago and they hit me with that block....funny they found that picture but missed the two pics where I praised their products
Lollllll yeah that is pretty funny!!! Smh!
Same here, they strung me along on a damaged pallette for 5 weeks....finally I went to IG and started posting all the crap they were feeding me and next thing I knew I was blocked within 5 mins and I am so glad it is really coming out. Once Nikki Tutorials put them on the map (mind you a anglo woman)...They just got so out of control sadly.
This is so powerful!!! I wish more youtubers spoke truth like this. Thanks for staying TRUE to your values.
Emmerson Rose Thank you!!!!!
I just went into buy all three of these palettes with Nikkie's code(love her still), but told myself to watch a couple more reviews then I found this and I do not support that hypocrisy at all. Thank you so much. Just gained a subscriber for being real and talented.
That like three minutes of preaching about black women had my ass inspired and I'm so white I glow 😅
Lolllll!!!! Your comment just made my day!!! 😂😁😁
This is the best comment I've read today 😂
Thank you for the information. We the consumer would love to hear/read about unprofessional business practices. You better speak the truth. I hate to say this, but this is the reason why some black businesses don't prosper and why some black folk don't support black businesses.
Exactly!
Oh please black people who do not support black business in general have no good reason.Yet these are the same people who have no problem using 'white' brands who do nothing to help the community.
Nikki Davis Sooo...I should support a brand that treats me like sheet for no other reason but that they are Black - Owned....?
If we demand accountability from these White Owned brands we should not demand the same accountability from our own?
If I am sheet on by a White Owned company I should bitch about it but if a Black Owned company does it I should give them a pass?
Oh hell no.
I got sheet on me either way and one is just as messy as the other.
If somebody pisses me off, I don't care who or what they are, they will no longer get my money, period.
I won't put up with other Folks treating me badly and will be damned if I will allow one of my own to treat me badly solely based on the fact that we are the same skin colour.
Nikki Davis quality is the key and if white owned corporations give their folk great quality and advertisement, then black owned companies need to do the same.
Yep! All I see is nikkietutorials now with juvias place . She could have pushed The Alissa Ashley's or Jackie Aina's but instead choose Nikkie 🤔 to bad because those palettes are bomb but I won't be buying .
yep! I saw her push JP like 3 videos after pushing the same Morphe.. I used to like her but now she's just a sell out to anyone who sends her free sh't.. the "oh go no" videos went down to only one no in August and even that one "no" was like a well maybe.. Not to mention she's like the girl version of Jeffree Star now biting on ALL HIS SHIT! It's so ridiculous I can't even stand watching her anymore..
It's sad to see someone so talented who's been in the game for so long sell out like that. All she cares about is who's getting her money and subscribers. And I can't believe she or Too Faced put their name on that terrible pallet. I wish TH-cam was still just for fun and not so much of a job for a lot of people, everyone used to be way more genuine 😔
Miss Amazing facts !!
Rachel Heffner me too , I say it all the time I miss old TH-cam , I used to could watch TH-cam all day not anymore
Lucila Lu why don't you tell us seeing as you've asked right ? 🤔
I think you hit the nail on the head with the whole of this video, and I totally agree with all you said. When you mentioned about Nikkietutorials.....I used to love watching her, but like you have said about Juvia's Place, Nikkietutorials has also lost her way and it's now all about the $$$$ which is a major turn off for me. Younger viewers watching her (and others like Manny MUA etc), hang on her/their every word and instantly rush to buy the products she/they push on here, and they don't realise it's all about the money. As soon as she started her video introducing Juvia's Place, I knew it was a 'business' video. Shame, but that's life huh. Great video and I've subscribed :-D xxx
You are so right in everything that you said!!! I too used to loveeeee her and felt she was refreshing where so many other people were repetitive BUT now its all about money with here in my opinion and that sucks because the people watching her aren't getting the product for free so she should be careful when just pushing any and everything to people who work hard to get everything they have!!
Totes! But they're so brainwashed into listening to their 'favourite' TH-cam'er that they buy these products without thinking for a second whether they actually need it/should support the brand/it's any good. I know because I've been guilty of the same thing in the past. Thank G-d, I've at last woke up. I don't enjoy the 'popular' TH-cam'ers anymore and have started searching for new videos with lesser subscribers that keep it more real. I really love your channel, and look forward to your new content xxxx Really appreciate you commenting back xxxx
I AM COMPLETELY OBSESSED! Best video I've watched in a long time. Honest, amazing points and a significant message. It amazes me how wonderfully dynamic you can be. You are empowering!
Thank you Beautiful!!!
Yes!! I've talked about this brand for a few months now and just did a review too and no lie EVERYTHING you mentioned I started thinking myself. These bigger mostly white youtubers were all singing the same story and getting these palettes and I was thinking why? How? Tbh I've stopped following so many huge youtubers and many of these indie companies as I can't trust them. Black owned or not. Love your real mess Tiff! Xx
Realness lol!!! Xx
I also stopped following bigger you tubers also!! They just became too much!! It's hard to believe that they are keeping it real!!
Exactly and they also annoy me I didn't purchase champagne pop, didn't get that Nikki tutorials palette which I bet is permanent but yet Shayla's contour palette is limited edition hmmm def not getting Kathleenlights anything didn't see them do the black owned makeup challenge I'm sure they Jackie Aina call out all non black youtubers to do the challenge
Saw*
+_reina_ agreed sister. I made sure I bought Makeup Shayla's palette, and I did buy Kathleen's - she's a Latina, so I wanted to support. This is all so sad, still in 2016...shake my head...the inequality is real y'all...
You know, I've been really considering spending a lot of money on those Juvia's Place palettes. Not anymore. That's really shitty that now they all of a sudden have this big ego, and they're too good for the little supporters. Sales are sales. And I don't want to support that kind of attitude from a company. I'm really glad I came upon this video!
Love the realness. I was actually going to buy from this company because it is black owned but I'm glad I came across your videos in the google communities.
Can we just talk about how beautiful, well spoken and clear you are? Amazing!
Thank you Vanessa!!
Thanks girl! I won't purchase from this brand. Customer service is so important and can't be neglected.
Thank you for sharing your thoughts. I will spend my "coints" elsewhere.
I wish I would have seen this before I got my pallet...I had a horrible experience with a small black owned business as well. I love to support black owned businesses and I decided to do a video about my experience when I come back from vacation...thank you for sharing because consumers need to know
This was a very good video. You were thorough, gave more than several examples, and shared your feelings without being mean. Cheers, Lulu
Thanks so much Lulu! I really appreciate that!
preach this to the heavens girl!!! i didn't even know this company existed but i think i saw it when nikkietutorials posted about it on ig but i really didn't dive into it or cared until i saw stephanie nicole's review on this palatte. now i love stephanie's videos especially with how rare it is these days to get HONEST reviews (the things people do and the lies they will always tell for money and free things smh) and she talked about the customer service issues people were having and recently i've been looking for eyeshadows that are good or better quality that aren't too pricey and after stephanie's review i decided to purchase the nubian 2 palette just last week and i personally didn't have any problems, i surprisingly recieved my palette 3 days later in perfect condition! although in the end it does become a personal opinion of whether you'll purchase a company's product or support them, i do think that always hearing different point of views such as yours is a good thing to always do especially when you're new to the subject and its a company surrounded by such negativity. thank you for this video!!
I ordered my pallets today from Jovia's place, so i still haven't experienced their customer service yet.. however just to be fair enough.. i like it that you are being fair in criticising the products vs the other negative issues they have.. as a small company with a relatively affordable products lets keep in mind that the ones representing them are not going to be the top of line customer service due to the fact that they are maybe paid minimum wage.. a truely proffessional ones are maybe taken by companies that will pay more.. plus having to give a discount will not be worth it with their already low prices.. giving them a break and dont take it personally .. a good product represents itself and not necesserly the ones who get advertised the most are the better ones.. seems like the contineous demanding of others gave them the wrong impression of what you have been asking them for.. just a thought