I kept getting E3 error which is not enough liquid. After the struggle in the middle of the night last night when there was no one to call - I began wondering if maybe my countertop is not level. Sure enough... it's not! So consider that it could by why you get the error. Also - don't add water to the canner while your jars (filled or unfilled) are in there - take them out first. Add very hot tap water to the fill line or slightly above if your countertop is not level. Return the filled jars, then the lid... you get past the jar sanitizing stage by simply pushing the advance button. Hope this helps others! I love this appliance! It's super easy to use!
I've got 2 of these awesome machines..I canned my garden veggies for 2 seasons - never had any error codes except once when i forgot to take the regulator off and it couldn't vent. I've even canned meats - I LOVE this canner and will never can with any other machine..ive even gotten my daughters one and a friend - we all Love this canner..I run 2 at a time 😊
@Smolex_ same as any other canner processed foods..whatever the USDA says however i have some 2 year old corn and tomatoes we recently ate the last of the 2021 harvest
I have never had any issues with my canner that weren’t plain old operator error. I only did that once! My canner works great. I like especially that once it starts canning, I don’t have to babysit it.
Would not buy without stainless steel inner pot. Had a pressure cooker and the inner pot started peeling off coating I decided right then to only buy if it has stainless steel inner pot.
Thank you for your review. We will share your concerns with our design team for future consideration. If you have any questions or further concerns, please reach out directly at 1-800-877-441 or contact1@gopresto.com We are available weekdays 8:00 - 4:00 Central Time.
Exactly, thank you! I have also chosen not to buy it because it's not stainless steel. Presto, take it from us, you are losing money this way. Us canning folk are heavily into health, and would baulk at using non stick laden cookware.
@@PrestoAppliancesthinking about buying one but I am in Canada and have read some reviews that warranty is not supported here. It costs $500 so it’s a pretty significant investment not to have some kind of warranty when everything else does. Do you have warranty coverage here yet. Thanks.
@@myself2861 you are not cooking food on the surface of the pot, it merely serves as a purpose to heat water, the food is in the cans, your comment shows your lack of intelligence
Just bought the 12 Qt canner 2 days ago and tried to do beans today. Kept getting E50 error at the canning cycle 75 minute count down. Tried again same thing, tried a third time and E50 again. The 4th time I cleaned the rubber seal on the lid cleaned everything and tried again. This time E50 came up the last 25 minutes of the 75 minute cycle. Very disappointing to say the least. Water was building up around the lid and the body so it may be a bad seal. That said, it should work perfectly directly out of the box first day. I've registered the product with Presto and will call the help line tomorrow when they are open. Very frustrating since I did everything I was supposed to and the preparation for dried beans is a full day event the day before. Started the day at 10 am and gave up by 4 pm after the 4th E50 error message.
We are very sorry to hear you are experiencing this with your canner. Please call our customer service number and speak to one of our reps. We will assist you and resolve this matter as quickly as possible. Our phone lines are open weekdays, 8:00 - 4:00 Central Time. Call 1-800-877-0441 or email contact1@gopresto.com.
It’s the rubber ring that seals it you need a new one. The first time I canned it was a 25 minute process and worked then I tried to can beans which take 90 minutes and after 40 minutes I got that code and they sent me a new ring and it works fine now
Heating the jars with water in the pressure canning would be the same has sterilizing it? Or I had to sterilize them first then warm them in the pressure canning
You don’t need to sterilize jars if your water-bath processing time will be over 10 minutes, or, if you are pressure canning. Using clean jars, you should rely on the jar warming setting on your canner.
I have canned beef stew and chicken stew. Both taste a little burned. I am thinking they are over cooked due to the fact that there is no way to change the pressure. Does it always can on 15? I have been told that this Presto over cooks and that seems to be my experience.
The electric pressure canner is unique in that it senses temperature rather than pressure. It was designed and programmed to reach and maintain a specific temperature of 240 degrees. Because it is temperature based, the canner automatically adjusts the pressure to reach and maintain that required canning temperature. We would like to talk to you about your situation, however. Would you please reach out to us directly at 1-800-877-0441? Let's talk!
You have to fill the water to the water line… check. When I add the filled quart jars the water comes up higher… is that okay or do I need to take water out?!?!
I canned 7 pints of green beans and they turned out darker color than expected so I opened one to taste and they were very mushy. Not fit to eat. Overcooked. Followed the directions exactly, no error codes.
That is normal for home canned green beans. You aren't going to get a product like store bought because a different method of canning called retort canning is used.
When putting the lids on the jars, do they need to be dry like the jars' rims? Also, is it true that we don't need to sterilize the lids, and that doing so will affect the safety of the seal? To clarify, I use Ball and Kerr wide-mouth jars, lids, and bands.
Jars and lids can be wet, (water only) but clean. No food particles on the rims of the jars or it will hinder the seal. Most, if not all lid manufacturers have modified the seal and they no longer need to be heated before placing on the jar.
I got an E50 error, and after I let it cool down enough to check to see if I had the right amount of water and the lids were not sealed I tried again. This time it started venting steam and never would go into canning mode. The regulator was correctly placed.
Mr Wilson, we are sorry to hear this happened. Please reach out directly to Presto Customer Service so we can help you. We are available weekdays 8:00 - 4:00 Central Time. Please call 1-800-877-0441.
In step 1 I set the processing time to 75 minutes. I double checked to make sure of 75 minutes. When it got to step 5 and the processing time appeared it says 70 minutes. The first time it did this I assumed I got the wrong time and started over. At step 5 it showed 75. I am working on a new batch and it did the same thing again.
Dana, would you please call us so we can talk to you directly about your canner? Please call 1-800-877-0441 - we are available weekdays 8:00 - 4:00. You may also email contact1@gopresto.com but in this case, I think a phone call would be to your benefit.
Original removable pots had a traditional non-stick coating, similar to Teflon. As of 11/23 we are manufacturing the removable pots with a silicone resin coating.
PFOA was banned in Teflon in 2014 so it's safer now but as long as it isn't touching food, peeling or broken, it should be relatively safe. I won't use non stick appliances that directly touch food.
My main concern is the Toxins Teflon gives off through the air. I have tropical parrots and Teflon heated to a certain temperature is deadly immediately to tropical parrots. @@Renofirefly30
Can you skip the jar warming step if your jars are already warm with the filled product? Also, do you have to remove the regulator at the beginning, or can you just have it turned to vent - and then move to seal when prompted?
The complete canning process with the Presto Precise® Digital Canner includes a jar warming phase. We’ve had some users ask questions so we wanted to clarify this process. For properly canned and safe food products, please follow the steps in your instruction manual or Quick Start Guide as written, without skipping or altering steps. Shortcuts, alterations, and using out-of-date or untested canning recipes can result in jar breakage, unsealed jars, botulism, and/or food poisoning. Even the most experienced canner may make mistakes, such as selecting the wrong canning program or the wrong processing time. Should this happen, if you have a canner with series number 4320 or higher AND you have already completed the jar warming process, correct the issue and follow the process described in Frequently Asked Questions #1 of the current instruction manual (www.gopresto.com/manual-finder.php?keyword=02144) to bypass the jar warming phase. Finish the canning process as instructed in your instruction manual or Quick Start Guide. If you have a canner with series number 4220 or lower, this bypass is not an option. You will need to start the process over, completing all the steps, including the jar warming phase. Due to human error, it is best to remove the regulator and then add when the canner directs you to do so. This can affect the safety of your food as well.
I see you using a recipe book in the beginning of the video. Can you please link that here so I can get it for my electric pressure canner? I can’t find it on the website. Thank you
We certainly don't want you to be afraid of using the canner. We are here to address any issues or concerns you have with your canner; whether it be a recipe question, help you with your confidence in canning or taking care of any issue you might have with the canner itself. We are here for you. Call us, we'd love to speak with you. Call 1-800-877-0441; we're available weekdays, 8-4 CT.
Can i use other pressure canning recipes for instance in the ball complete canning book? And are all the steps the same? Ie. Same processing tjme and what not?
Our manual includes a small sample of safe, tested recipes for your convenience. Ball Blue Book and So Easy to Preserve are both tested resources, approved by the Presto Test Kitchen, and are fine to use. However, not all recipes are considered safe. We cannot recommend using any untested sources. If you have any recipe questions, we welcome your call or email. We're available weekdays 8:00- 4:00 Central Time. Reach out via phone at 1-800-877-0441 or email contact1@gopresto.com. We're happy to speak with you!
Diana, we are sorry to hear this has happened. Please reach out to us directly, we can help you. Please call 1-800-877-0441 weekdays. We’re available 8:00 - 4:00 Central Time. You may also email contact1@gopresto.com.
My first batch came out perfect. I went to do a second batch another day. Everything started fine. I added my filled cans and some how the seal on the lid came lose. I fixed the seal. Now the canner will go through the warm cycle but when it comes to the pressure canning cycle it turns itself off. I’m frustrated. I’m back to canning in my old canner again.
We would like to discuss this further with you. Could you please reach out to our Customer Service team at 1-800-877-0441? We're available weekdays, 8:00-4:00 Central Time.
I am still new with the digital canner. I have tried carrots and beets with oressure canning method and both canning experiences were disappointing as vegetables turned oit overcooked and didn't taste good at all. I am thinking of returning it as I don't like the taste. Works well for boiking water canning though. Anyone else experiencing this?
I’m trying my second batch of food and both times I’m getting the E3 error (not enough liquid) even though it’s filled to the fill line. The counter is level so that’s not it. It can’t seem to get up to pressure and move to “canning” from “can”. Do I just try adding more liquid? I’m scared I just spent $500 without recourse as I’m in Canada and there’s no warranty. Help!
Almost every time I use mine I get a E50. I don’t know why it keeps doing it. I follow the instructions every time. Yesterday it worked today it has faulted out twice. I unplug it and take everything out and restart. Can someone help me.
We are sorry to hear that you are experiencing this. Please reach out to Presto Customer Service directly so we can work with you to resolve the issue. Please call 1-800-877-0441 weekdays. We are available 8:00 - 4:00 Central Time.
This video shows how to PRESSURE CAN your food. This type of canning requires 3 quarts of water in the canner. What you describe is WATER BATH canning, where the jars need water over the lids. You may water bath pints and half pints, but not quarts in the 02144 Presto® Precise® digital pressure canner. We'd like to speak to you more about the canner if you have further questions, or to make sure you understand the difference of each canning procedure. Give us a call at 1-800-877-0441. We're available weekdays, 8:00 - 4:00 Central Time.
What does E10 mean. It for all the way till the 25 minute pressure cann and valve came up and sealed and the when it said pressure can25 min, it showed E 10. I’ve been use me 2 presto 12 qts for a yr ow and never had a problem with it?…
E10 shows the canner was pressurized during jar warming. We would like to discuss this with you. Please call 1-800-877-0441; we are available weekdays, 8-4 CT.
I forgot to set time on green beans so it defaulted to 10 minutes they all sealed I left them on my counter and should I be able to use them in the next couple of days if I cook them for 30 minutes before using. I put the twenty five minutes on it but it did not go to 25 and only went to the 10
Amanda, you may reprocess your beans within a 24 hour period. Make sure your lids are changed though. Food in single unsealed/under-processed jars could be stored in the refrigerator and consumed within several days. However, we cannot guarantee food safety for boiling it for 30 minutes. We would like to confirm with you that the set time was simply an unfortunate user error and not a defect. If you feel the canner has a defect, we sure would like to help you out. Call 1-800-877-0441 or email contact1@gopresto.com for additional assistance.
I'm using my canner for the first time since 2022 and it doesn't seem to be operating correctly. I was looking for the cleaning instructions to make sure I was putting all the parts back in place correctly after cleaning but could not find anything. When it got to the stage to put the regulator on, I did that. The CAN indicator came on. The air vent cover lock eventually popped up but it came up much higher than this video shows and it just kept releasing steam and never went to the CANNING stage. I had to cancel the process. No way to contact support on the weekend so I am out of luck.
We're open and available now! Please call us at your earlier convenience so we can figure this out with you. Call 1-800-877-0441 weekdays. We're open 8-4 CT.
@@PrestoAppliances I think that I was missing the gasket that controls the steam being released. It kept popping up and once even popped out completely when I tried to straighten it up. I ordered another gasket from the Presto website and waiting for that to arrive so I can determine if that was the real issue. If so, I will be re-processing my soup jars next weekend.
Hi Jeannette. We are sorry to hear of the error on your Presto® digital canner. Traditionally, you have a 24 hour period to reprocess your food. However, before you reprocess, we would like to speak to you about this code. Would you please call us at 1-800-877-0441? We are available weekdays 8:00 - 4:00 Central Time.
The Presto digital canner is a 12 quart canner. This can be used for both pressure canning and water bath canning. If you have any canning questions or questions about the canner itself, feel free to reach out to Presto Customer Service at 1-800-877-0441. We are available weekdays, 8:00 - 4:00 Central Time. You may also reach us via email at contact1@gopresto.com
After placing the regulator on, the regulator appears to be unstable and shakes irratically letting out steam. Only until i place a heavy object on it does the steam remain in and the canning timer begins. Is this normal or is my regulator malfunctioning?
You should not be placing anything on the regulator. We invite you to call us so one of our reps can help you. Call 1-800-877-0441; we are available weekdays, 8-4 CT.
The USDA does not officially endorse any products. Therefore, Presto does not endorse or comment on the lids either. We do recommend following the manufacturer's guidance on any product you choose. If we can help you further, please feel free to reach out to Presto Customer Service. You may call weekdays, 8:00 - 4:00 Central Time. Our phone number is 1-800-877-0441.
I'll try here- I've tried using your 'contact us' form on your website a few times now, and either it's not working, or you just don't bother to respond to people. I'm hoping it's the former, because the latter doesn't have good customer care implications. Any chance at all of making this available with a UK plug? There is an ever growing market here that would love to have this product, and many other products available on the US market, and yet we are ignored. This would make my life so much easier, especially with being in the severe disability group.
My canner is less than 6 months old. I can use the same process every time but it seems that every second run the value doesn't pop up when the canning cycle starts and I end up having to start over. Very frustrating and time consuming as there aren't any obvious issues when I troubleshoot.
We are sorry to hear this! Please call us directly so we can trouble shoot with you and figure out how we can best help you. Call 1-800-877-0441; we are available weekdays, 8-4 CT.
There could be several factors that play a part in this. Did you precook your food prior? Are you canning leftovers? Is your produce overripe? Let's talk about this and gather some information from you. Call us any weekday, between 8-4 CT so we can discuss. Our number is 1-800-877-0441. Our team of experts are ready to help you!
The amount of time it takes to can certain food has nothing to do with the amount of jars. Ratehr, it has to do with the safe tested recipe and the time it takes to kill food born illness spores. The bacterium Clostridium botulinum produces a spore that makes a poisonous toxin which causes botulism. This spore is not destroyed at 212°F. In addition, this bacterium thrives on low-acid foods in the absence of air. Therefore, for a safe food product, low-acid foods need to be processed at 240°F, a temperature only achieved with pressure canning.
Does anyone know the answer to this versus if this lady who don’t get back to me? I’m used to the old fashion canner which they still sell today. I am not one that put hot water in a quart jar to keep it hot because as you fill the courts up then actually get more money out. So my question is how do I bypass that area can you bypass that area
The jar warming feature is an important step in the canning process. This step is not to be bypassed. If you have further questions concerning your canner, please reach out to Presto Customer Service directly. Call 1-800-877-0441 or email contact1@gopresto.com
I'm wondering what the "Vent" option is for when the regulator is on, the canning is complete and the cool down phase has begun. Is it possible to move the regulator to "Vent" and let the steam escape? Would this accelerate the cool down?
Releasing your steam/turning the regulator to vent will create siphoning from your jars along with other food safety issues. Keep the regulator in the canning position as this is vital to the canning process. Do not rush the process. If you have any other questions, please reach out to us directly so we can help you. Please call 1-800-877-0441 weekdays. You may also email contact1@gopresto.com; we are available weekdays 8:00 - 4:00 Central Time.
Its so you don't have to remove it. You can leave it on vent till It tells you to put it on. Them move it to can. My isntapot regulator always goes missing from being removed.
Please check to see if you removed the packing material from the bottom of the removable pot. If this is not the issue, please call us and we can discuss. Please call 1-800-877-0441 or email contact1@gopresto.com We are available weekdays 8:00 - 4:00 Central Time.
It sounds like the canner is not building pressure. Give us a call so we can speak directly with you, troubleshoot and see how we can resolve this. Call 1-800-877-0441. We're available weekdays, 8-4 CT.
The Presto® Precise® Digital Canner has both “Vent” and “Can” settings for the regulator to accommodate the many different users of this product. As stated in the troubleshooting section of the instruction manual (seen below), some users may mistakenly forget to change the regulator from one function to another. To help avoid this situation, using the regulator for the canning process only is recommended. Presto feels it important to provide instructional/canning recommendations to help assure that you have a positive/pleasant canning experience and your foods are processed correctly.
It sounds like it's boiling right before it beeps into the "Canning" mode, and it still sounds like it's boiling through the entire canning process. My dial is set to Pressure Can - not Boiling. Is this right? I don't remember this being the case the first time I used it. I use an Instant Pot quite often and once it's come to pressure, it's silent. I expected the same from the Presto. Am I doing something wrong?
Yes, you will hear boiling throughout the canning process. That is normal. We would be happy to talk with you and troubleshoot. You may have other questions as well. We want to ease your fears and make sure you enjoy the canner. Please reach out directly to us so we can talk. Call 1-800-877-0441 or email contact1@gopresto.com. We are more than happy to speak with you!
If the directions in the manual do not resolve your issue, call us so we can troubleshoot. Leaving the directions here for your convenience: • Unplug canner. • Turn regulator lever to VENT and allow canner to release pressure. • Remove regulator. • Unlock and remove cover. • Cool canner for 15 minutes. • Add water, as necessary. • Lock on cover and plug in canner. • Select program and processing time and press arrow.
Thanks for the reply. I re cleaned the lid, went back through all the processes with the regulator on the lid temporarily, then removed it to show it was removed. It then showed an E10 error. Begin again. Processed through to canning countdown and would not advance. I noticed the vent pipe is lifted, without the regulator on. I unplugged it. Scared about an explosion.
There's a small pin inside the regulator which makes it snug and open and closes the vent. Mine came out when removing from canner. Help! Has this happened to anyone? How do I put it back
Please call us directly so we can discuss this with you. We are available weekdays 8:00 - 4:00 Central Time. Call 1-800-877-0441 or email contact1@gopresto.com
We are sorry to hear this is happening with your digital canner. We would like to help you. Please reach out to us directly by phone (1-800-877-0441) or email contact1@gopresto.com so we can resolve this issue. We are available weekdays, 8:00 - 4:00 Central Time.
I processed seven pints of tomatoes. During the heat jar step the jars fell over. Then when I processed them they fell over again. I doubled checked the water. I did put the three quarts of water in the processor. It seems like it’s too much. Any suggestions????
Cathy, we would like to speak with you and troubleshoot with you so we can determine why this happened. We are available weekdays 8:00 4:00 Central Time. Would you please call us so we can talk? 1-800-877-0441
After reading this sounds like you’re using a regular pressure canner work calls for 3 quarts of water this advertisement is about an air pressure canner I do not think the jars are sitting on the water
Ive followed these steps exactly and have used the canner twice since i got it a few days ago and all of my jars have a crack all the way around where the water line is in the canner. Even a jar that i didnt put a top on and used to fill an empty space. How can this be fixed? I now have 10 jars that i have to trash.
Good morning Matthew, I'm sorry to hear this has happened. We will help you. Please call 1-800-877-0441 or email contact1@gopresto.com and we'll talk, gather some information from you and go from there. We are available weekdays, 8:00 - 4:00 Central Time.
Double check to see if the frame that holds the sealing ring is set properly in the cover. Also check to see that you are lining up the cover correctly with the canner body. We're happy to speak with you to help determine the problem. Give us a call at 1-800-877-0441 or email contact1@gopresto.com. We are available weekdays 8:00 - 4:00 Central Time.
June, you should be able to simply lift the regulator straight up off the cover. It will be “snapped” on, so it will give some resistance. There is no special position or trick to it. If you continue to have an issue with removing the regulator, we invite you to call us. We would be happy to speak with you. Call 1-800-877-0441 weekdays. We’re available 8:00 - 4:00 Central Time.
It's the first reading you get??? It is that easy. I love mine once I got used to it, super simple! Although the first time I was cussin it and wondering why I didn't just stick with the old fashioned kind.
Adeline, the E50 code means there is steam escaping somewhere on the canner. Here are some things to check to see if it can be resolved. Check points for steam to escape: • Take your sealing ring and frame off the canner. Lay the frame flat on a level counter - does the entire frame touch the counter - if not it is bent and needs to be replaced. • Examine the sealing ring. Is it damaged/ ripped? • Check the “O” ring under the green latch. Is it a milky transparent color with ridges? If not we will need to replace this. Please send me a picture of this. Does the “O” ring appear crimped or have an indent? • Is there discoloration or maybe a small pin point hole on the NTC cup (the silver, metal circular piece that holds the “O” ring on underside of green latch)? • Under the vent pipe there is a small colander looking piece (filter). Take the colander off and check the nut that holds the vent pipe on. Is it loose? Tighten it. Then try your canner again. • When checking the nut that holds vent pipe on, is a white gasket visible around vent pipe (looking from top and bottom of cover)? If so, please send me a picture of this. You will need to take that little colander looking basket off the bottom of the vent pipe to see this. • Check that regulator is not damaged (silicone tip on inside, is it broken off)? If so, is vent pipe blocked?
If this list does not help, please reach out via phone at 1-800-877-0441 or email contact1@gopresto.com. We are available weekdays, 8:00 - 4:00 Central Time.
Second time using the canner and I have gotten E50 error message 3x. It’s a brand new canner and there shouldn’t be anything wrong with it. I have gone from 7 to 6 to now 5 pint jars hoping that works. What a disappointment. And no. Same error message with 5 jars.
We are sorry to hear that you are receiving the E50 code. We're certainly going to help you. Check list. Please send pictures of any or all issues found, if possible, and describe what's happening; · Do you notice steam escaping? If so, please describe where/how/etc. If you can take a video of this, it is helpful. · Take your sealing ring and frame off the canner. Lay the frame flat on a level counter - does the entire frame touch the counter - if not it is bent and needs to be replaced. · Examine the sealing ring. Is it damaged/ripped? Does it sit securely on the frame? · Check the "O" ring under the green latch. Is it a milky transparent color with ridges? Please send me a picture of this. Does the "O" ring appear crimped or have an indent? · Do you see any discoloration or maybe a small pin point hole on the NTC cup (the silver, metal circular piece that holds the "O" ring on the underside of the green latch? · Under the vent pipe there is a small colander looking piece (filter). Take the colander off and check the nut that holds the vent pipe on. If it is loose, tighten it. Then try your canner again. · When checking the nut that holds vent pipe on, is a white gasket visible around vent pipe (looking from top and bottom of cover)? If so, please send a picture of this. You will need to take that little colander looking basket off the bottom of the vent pipe to see this. · Check that regulator is not damaged (should be a silicone tip inside, do you see it, is it broken off)? If tip is broken, is vent pipe blocked? Please give us a call at 1-800-877-0441 so we can help resolve the issue. We're available 8:00-4:00 Central Time, Monday - Friday.
Was just canning a second batch of broth and as it started it was blowing steam and really loud, I don't remember ever hearing it so loud. I just stopped it, I read that the regulator "snaps" on but I just laid it on top. I don't want to break it but it won't snap on. I do remember when I first got it, having to unsnap it out, it was hard. So could this be the issue? Should I re process and apply new lids???This is getting to be expensive!
It would be best for you to call our customer service department today so we can do a bit of troubleshooting. Would you please call 1-800-877-0441? We are available weekdays, 8:00 - 4:00 Central Time.
I've been using one for two years but I think I'm going to retire it. No matter what I'm canning it ALWAYS purges about a quarter of the jar. Very annoying and possibly unsafe
There can be several reasons why your jars are siphoning. Please see this link for more information. www.gopresto.com/downloads/canning/2024_PC_Essentials_QA_Brochure_v24c.pdf Please call us directly so we can discuss this. Call 1-800-877-0441; we are available weekdays, 8-4 CT
No adjustment is needed. There is a sensor that has the ability to hold the temperature in the digital canner between 240-250 degrees F, required for safe canning.
If you call Presto and ask for help they'll ask you a question that requires you to move the canner as it's full of filled jars. :( Why isn't this information in the manual??? She stated there was a number on the cord. Really? I used a magnifying glass. There's a sticker attached - no numbers.
The model number will be on the back of the canner; the series number is on the side of the canner near where the cord is plugged into the canner itself. Please call back so we can help you.
One of the numbers is only found on the bottom - how are you supposed to find this when the canner is full of hot water? It was bad enough that I had to turn it around to get the other number. As my squash sits in hot water and gets soggy. Get your numbers and write them down in your manual!
We reached out to our Test Kitchen to ask for their thoughts. They said it may be a reaction between compounds in the salmon and the rings/lids. Salmon can contain hydrogen sulfide. Another thing to consider is the new rings may have had a change in their plating. For this, we suggest reaching out to the ring manufacturer for their take on this as well.
Why the hell would they make the interior non stick? Most people who home can do so to avoid chemicals, so it doesn't make sense to use something that has one of the worst chemicals possible. No thank you. I was running to buy your product until I realised the interior was non stick! Change your values please. Not everything has to be made for 'easy cleaning'. There is nothing to clean to begin with!
Per our Presto Test Kitchen, you will want to reprocess this within 24 hours if your time was incorrect. You will want to replace the lids before you reprocess this as well. If we can help you further, please feel free to reach out to Presto Customer Service. You may call weekdays, 8:00 - 4:00 Central Time. Our phone number is 1-800-877-0441.
@@PrestoAppliances, last night, I decided to err on the side of caution and just put all 8 pints in the refrigerator. Lesson learned! Thanks for responding.
You are very welcome! Please feel free to call us to speak to one of our knowledgeable reps for any questions anytime. We are available weekdays, 8:00-4:00 Central Time.
I kept getting E3 error which is not enough liquid. After the struggle in the middle of the night last night when there was no one to call - I began wondering if maybe my countertop is not level. Sure enough... it's not! So consider that it could by why you get the error. Also - don't add water to the canner while your jars (filled or unfilled) are in there - take them out first. Add very hot tap water to the fill line or slightly above if your countertop is not level. Return the filled jars, then the lid... you get past the jar sanitizing stage by simply pushing the advance button. Hope this helps others! I love this appliance! It's super easy to use!
Recommend this product to all beginners+lifelong canners, the best!
This canner certainly is a game changer! Thanks for weighing in, Keith!
@@PrestoAppliances We do have All American 921 double stacker in qts, but considering to by Presto, for its simplicity, easy to use.
I've got 2 of these awesome machines..I canned my garden veggies for 2 seasons - never had any error codes except once when i forgot to take the regulator off and it couldn't vent. I've even canned meats - I LOVE this canner and will never can with any other machine..ive even gotten my daughters one and a friend - we all Love this canner..I run 2 at a time 😊
Glad the error code was resolved! We agree, this is an awesome canner!
How long you can keep canned meat or veggies?
@Smolex_ same as any other canner processed foods..whatever the USDA says however i have some 2 year old corn and tomatoes we recently ate the last of the 2021 harvest
You can leave it on.
I have never had any issues with my canner that weren’t plain old operator error. I only did that once! My canner works great. I like especially that once it starts canning, I don’t have to babysit it.
Using it now. Thanks for the helpful video. This is a very nice machine! 😊
So glad the video helped you! Let us know if you have any questions or concerns .
Would not buy without stainless steel inner pot. Had a pressure cooker and the inner pot started peeling off coating I decided right then to only buy if it has stainless steel inner pot.
Thank you for your review. We will share your concerns with our design team for future consideration. If you have any questions or further concerns, please reach out directly at 1-800-877-441 or contact1@gopresto.com We are available weekdays 8:00 - 4:00 Central Time.
Yes! Stainless inner pot is a must!
Exactly, thank you! I have also chosen not to buy it because it's not stainless steel. Presto, take it from us, you are losing money this way. Us canning folk are heavily into health, and would baulk at using non stick laden cookware.
@@PrestoAppliancesthinking about buying one but I am in Canada and have read some reviews that warranty is not supported here. It costs $500 so it’s a pretty significant investment not to have some kind of warranty when everything else does. Do you have warranty coverage here yet. Thanks.
@@myself2861 you are not cooking food on the surface of the pot, it merely serves as a purpose to heat water, the food is in the cans, your comment shows your lack of intelligence
Just bought the 12 Qt canner 2 days ago and tried to do beans today. Kept getting E50 error at the canning cycle 75 minute count down. Tried again same thing, tried a third time and E50 again. The 4th time I cleaned the rubber seal on the lid cleaned everything and tried again. This time E50 came up the last 25 minutes of the 75 minute cycle. Very disappointing to say the least. Water was building up around the lid and the body so it may be a bad seal. That said, it should work perfectly directly out of the box first day. I've registered the product with Presto and will call the help line tomorrow when they are open. Very frustrating since I did everything I was supposed to and the preparation for dried beans is a full day event the day before. Started the day at 10 am and gave up by 4 pm after the 4th E50 error message.
We are very sorry to hear you are experiencing this with your canner. Please call our customer service number and speak to one of our reps. We will assist you and resolve this matter as quickly as possible. Our phone lines are open weekdays, 8:00 - 4:00 Central Time. Call 1-800-877-0441 or email contact1@gopresto.com.
Same here very first time worked great now all i get is E50. For the price of it it should not take a crap after the first use.
It’s the rubber ring that seals it you need a new one. The first time I canned it was a 25 minute process and worked then I tried to can beans which take 90 minutes and after 40 minutes I got that code and they sent me a new ring and it works fine now
Heating the jars with water in the pressure canning would be the same has sterilizing it? Or I had to sterilize them first then warm them in the pressure canning
You don’t need to sterilize jars if your water-bath processing time will be over 10 minutes, or, if you are pressure canning. Using clean jars, you should rely on the jar warming setting on your canner.
I have canned beef stew and chicken stew. Both taste a little burned. I am thinking they are over cooked due to the fact that there is no way to change the pressure. Does it always can on 15? I have been told that this Presto over cooks and that seems to be my experience.
The electric pressure canner is unique in that it senses temperature rather than pressure. It was designed and programmed to reach and maintain a specific temperature of 240 degrees. Because it is temperature based, the canner automatically adjusts the pressure to reach and maintain that required canning temperature. We would like to talk to you about your situation, however. Would you please reach out to us directly at 1-800-877-0441? Let's talk!
You have to fill the water to the water line… check. When I add the filled quart jars the water comes up higher… is that okay or do I need to take water out?!?!
Water will rise when you place your jars. This is perfectly normal. Don't remove any water.
I canned 7 pints of green beans and they turned out darker color than expected so I opened one to taste and they were very mushy. Not fit to eat. Overcooked. Followed the directions exactly, no error codes.
That is normal for home canned green beans. You aren't going to get a product like store bought because a different method of canning called retort canning is used.
When putting the lids on the jars, do they need to be dry like the jars' rims? Also, is it true that we don't need to sterilize the lids, and that doing so will affect the safety of the seal?
To clarify, I use Ball and Kerr wide-mouth jars, lids, and bands.
Jars and lids can be wet, (water only) but clean. No food particles on the rims of the jars or it will hinder the seal. Most, if not all lid manufacturers have modified the seal and they no longer need to be heated before placing on the jar.
I got an E50 error, and after I let it cool down enough to check to see if I had the right amount of water and the lids were not sealed I tried again. This time it started venting steam and never would go into canning mode. The regulator was correctly placed.
Mr Wilson, we are sorry to hear this happened. Please reach out directly to Presto Customer Service so we can help you. We are available weekdays 8:00 - 4:00 Central Time. Please call 1-800-877-0441.
In step 1 I set the processing time to 75 minutes. I double checked to make sure of 75 minutes. When it got to step 5 and the processing time appeared it says 70 minutes.
The first time it did this I assumed I got the wrong time and started over. At step 5 it showed 75. I am working on a new batch and it did the same thing again.
How long can you wait between warming jars and filling them? I lost so much water that I kept getting an error to add more water.
Dana, would you please call us so we can talk to you directly about your canner? Please call 1-800-877-0441 - we are available weekdays 8:00 - 4:00. You may also email contact1@gopresto.com but in this case, I think a phone call would be to your benefit.
Is there a point in this process when i would use a canning wrench?
Jar rings should be fingertip tight when inserting your jars into the canner. A canning wrench is not needed in this case.
Is the pot Teflon coated?
Original removable pots had a traditional non-stick coating, similar to Teflon. As of 11/23 we are manufacturing the removable pots with a silicone resin coating.
PFOA was banned in Teflon in 2014 so it's safer now but as long as it isn't touching food, peeling or broken, it should be relatively safe. I won't use non stick appliances that directly touch food.
My main concern is the Toxins Teflon gives off through the air. I have tropical parrots and Teflon heated to a certain temperature is deadly immediately to tropical parrots.
@@Renofirefly30
Can you skip the jar warming step if your jars are already warm with the filled product? Also, do you have to remove the regulator at the beginning, or can you just have it turned to vent - and then move to seal when prompted?
The complete canning process with the Presto Precise® Digital Canner includes a jar warming phase. We’ve had some users ask questions so we wanted to clarify this process.
For properly canned and safe food products, please follow the steps in your instruction manual or Quick Start Guide as written, without skipping or altering steps. Shortcuts, alterations, and using out-of-date or untested canning recipes can result in jar breakage, unsealed jars, botulism, and/or food poisoning.
Even the most experienced canner may make mistakes, such as selecting the wrong canning program or the wrong processing time. Should this happen, if you have a canner with series number 4320 or higher AND you have already completed the jar warming process, correct the issue and follow the process described in Frequently Asked Questions #1 of the current instruction manual (www.gopresto.com/manual-finder.php?keyword=02144) to bypass the jar warming phase. Finish the canning process as instructed in your instruction manual or Quick Start Guide. If you have a canner with series number 4220 or lower, this bypass is not an option. You will need to start the process over, completing all the steps, including the jar warming phase.
Due to human error, it is best to remove the regulator and then add when the canner directs you to do so. This can affect the safety of your food as well.
@@PrestoAppliances I believe this is the correct link www.gopresto.com/uploads/02144_GEN3_4008_229C_Eng_Web_Instructions[2].pdf
I see you using a recipe book in the beginning of the video. Can you please link that here so I can get it for my electric pressure canner? I can’t find it on the website. Thank you
@@MoonshineluI found it in amazon
You can leave the regulator on.
You should make a square one that you can put more mares in.
We will share your request with out design team. Thanks for the suggestion!
With all these bad comments I am afraid to use this. I want to really can beef :( Any suggestions?
We certainly don't want you to be afraid of using the canner. We are here to address any issues or concerns you have with your canner; whether it be a recipe question, help you with your confidence in canning or taking care of any issue you might have with the canner itself. We are here for you. Call us, we'd love to speak with you. Call 1-800-877-0441; we're available weekdays, 8-4 CT.
Can i use other pressure canning recipes for instance in the ball complete canning book? And are all the steps the same? Ie. Same processing tjme and what not?
Our manual includes a small sample of safe, tested recipes for your convenience. Ball Blue Book and So Easy to Preserve are both tested resources, approved by the Presto Test Kitchen, and are fine to use. However, not all recipes are considered safe. We cannot recommend using any untested sources. If you have any recipe questions, we welcome your call or email. We're available weekdays 8:00- 4:00 Central Time. Reach out via phone at 1-800-877-0441 or email contact1@gopresto.com. We're happy to speak with you!
@@PrestoAppliances ive seen reviews that say it doesnt reach kill zone temp and stay long enough on thick sauces like spaghetti
I got an E50 error. I don’t know why?? I had 10 minutes left on the canning and that happened. I’ve only used the canner maybe a dozen times??
Diana, we are sorry to hear this has happened. Please reach out to us directly, we can help you. Please call 1-800-877-0441 weekdays. We’re available 8:00 - 4:00 Central Time. You may also email contact1@gopresto.com.
My first batch came out perfect. I went to do a second batch another day. Everything started fine. I added my filled cans and some how the seal on the lid came lose. I fixed the seal. Now the canner will go through the warm cycle but when it comes to the pressure canning cycle it turns itself off. I’m frustrated. I’m back to canning in my old canner again.
We would like to discuss this further with you. Could you please reach out to our Customer Service team at 1-800-877-0441? We're available weekdays, 8:00-4:00 Central Time.
I am still new with the digital canner. I have tried carrots and beets with oressure canning method and both canning experiences were disappointing as vegetables turned oit overcooked and didn't taste good at all. I am thinking of returning it as I don't like the taste. Works well for boiking water canning though. Anyone else experiencing this?
We are sorry to hear this. Please reach out to us so we can talk to you directly, call 1-800-877-0441. We're available 8-4 CT.
I’m trying my second batch of food and both times I’m getting the E3 error (not enough liquid) even though it’s filled to the fill line. The counter is level so that’s not it. It can’t seem to get up to pressure and move to “canning” from “can”. Do I just try adding more liquid? I’m scared I just spent $500 without recourse as I’m in Canada and there’s no warranty. Help!
Please call Presto Customer Service so we can troubleshoot. We understand you are in Canada. Call 1-800-877-0441 weekdays. We are available 8-4 CT.
We’ve gone through all the steps up to “can” it’s been heating for over 30 minutes & has NOT begun canning yet. What should I do?
Hi Marnie, could you call us so we can discuss the canner with you and troubleshoot? 1-800-877-0441. We're available 8:00 - 4:00 Central time.
Almost every time I use mine I get a E50. I don’t know why it keeps doing it. I follow the instructions every time. Yesterday it worked today it has faulted out twice. I unplug it and take everything out and restart. Can someone help me.
We are sorry to hear that you are experiencing this. Please reach out to Presto Customer Service directly so we can work with you to resolve the issue. Please call 1-800-877-0441 weekdays. We are available 8:00 - 4:00 Central Time.
Reading about FAR too many people having problems with this machine to even consider a purchase.
I'll stick to my All American.
Great video and great information
Thank you! We invite you to contact us with any questions or concerns you may have. We're here to help!
Are you not supposed to cover the cans by over an inch of the jars?
This video shows how to PRESSURE CAN your food. This type of canning requires 3 quarts of water in the canner. What you describe is WATER BATH canning, where the jars need water over the lids. You may water bath pints and half pints, but not quarts in the 02144 Presto® Precise® digital pressure canner. We'd like to speak to you more about the canner if you have further questions, or to make sure you understand the difference of each canning procedure. Give us a call at 1-800-877-0441. We're available weekdays, 8:00 - 4:00 Central Time.
How many pints can you put in the canner
Depending on the style of jar, you may add up to 8 pints in the canner.
@ thank you
What does E10 mean. It for all the way till the 25 minute pressure cann and valve came up and sealed and the when it said pressure can25 min, it showed E 10.
I’ve been use me 2 presto 12 qts for a yr ow and never had a problem with it?…
E10 shows the canner was pressurized during jar warming. We would like to discuss this with you. Please call 1-800-877-0441; we are available weekdays, 8-4 CT.
I forgot to set time on green beans so it defaulted to 10 minutes they all sealed I left them on my counter and should I be able to use them in the next couple of days if I cook them for 30 minutes before using. I put the twenty five minutes on it but it did not go to 25 and only went to the 10
Amanda, you may reprocess your beans within a 24 hour period. Make sure your lids are changed though. Food in single unsealed/under-processed jars could be stored in the refrigerator and consumed within several days. However, we cannot guarantee food safety for boiling it for 30 minutes. We would like to confirm with you that the set time was simply an unfortunate user error and not a defect. If you feel the canner has a defect, we sure would like to help you out. Call 1-800-877-0441 or email contact1@gopresto.com for additional assistance.
I missed a step have done several canners since then and it works perfectly. Human error 😂
I'm using my canner for the first time since 2022 and it doesn't seem to be operating correctly. I was looking for the cleaning instructions to make sure I was putting all the parts back in place correctly after cleaning but could not find anything. When it got to the stage to put the regulator on, I did that. The CAN indicator came on. The air vent cover lock eventually popped up but it came up much higher than this video shows and it just kept releasing steam and never went to the CANNING stage. I had to cancel the process. No way to contact support on the weekend so I am out of luck.
We're open and available now! Please call us at your earlier convenience so we can figure this out with you. Call 1-800-877-0441 weekdays. We're open 8-4 CT.
@@PrestoAppliances I think that I was missing the gasket that controls the steam being released. It kept popping up and once even popped out completely when I tried to straighten it up. I ordered another gasket from the Presto website and waiting for that to arrive so I can determine if that was the real issue. If so, I will be re-processing my soup jars next weekend.
How do you reprocess if you get e30 error
Can you bypass the jar warming since they are hot
Hi Jeannette. We are sorry to hear of the error on your Presto® digital canner. Traditionally, you have a 24 hour period to reprocess your food. However, before you reprocess, we would like to speak to you about this code. Would you please call us at 1-800-877-0441? We are available weekdays 8:00 - 4:00 Central Time.
Hi- I got a defective canner- actually 2- but just got the 3rd from a different vendor and it works fine! Thanks
@Duellona Boudica Just push the button on the right to get to the next step. You probably figured it out by now but maybe that will help others.
Question...
the digital pressure canner is set to 15 lbs with no adjustment...correct???
we are at 880 ft and that seems like too much 😕 Thanks
The digital canner will reach and maintain 240 degrees, regardless of elevation.
What quart size are they showing?
The Presto digital canner is a 12 quart canner. This can be used for both pressure canning and water bath canning. If you have any canning questions or questions about the canner itself, feel free to reach out to Presto Customer Service at 1-800-877-0441. We are available weekdays, 8:00 - 4:00 Central Time. You may also reach us via email at contact1@gopresto.com
After placing the regulator on, the regulator appears to be unstable and shakes irratically letting out steam. Only until i place a heavy object on it does the steam remain in and the canning timer begins. Is this normal or is my regulator malfunctioning?
You should not be placing anything on the regulator. We invite you to call us so one of our reps can help you. Call 1-800-877-0441; we are available weekdays, 8-4 CT.
Can I use the tattler reusable lids with this digital canner?
The USDA does not officially endorse any products. Therefore, Presto does not endorse or comment on the lids either. We do recommend following the manufacturer's guidance on any product you choose. If we can help you further, please feel free to reach out to Presto Customer Service. You may call weekdays, 8:00 - 4:00 Central Time. Our phone number is 1-800-877-0441.
Do you have any in Perth Australia
We do not ship overseas nor offer a warranty outside the US. You could check goodmans.net to see if they carry the canner.
I'll try here- I've tried using your 'contact us' form on your website a few times now, and either it's not working, or you just don't bother to respond to people. I'm hoping it's the former, because the latter doesn't have good customer care implications. Any chance at all of making this available with a UK plug? There is an ever growing market here that would love to have this product, and many other products available on the US market, and yet we are ignored. This would make my life so much easier, especially with being in the severe disability group.
We have received your email and have responded. You may want to check your junk/spam folder for a reply.
My canner is less than 6 months old. I can use the same process every time but it seems that every second run the value doesn't pop up when the canning cycle starts and I end up having to start over. Very frustrating and time consuming as there aren't any obvious issues when I troubleshoot.
We are sorry to hear this! Please call us directly so we can trouble shoot with you and figure out how we can best help you. Call 1-800-877-0441; we are available weekdays, 8-4 CT.
@@PrestoAppliances Thank you. Will do
I have heard from some users that some food is overcooked in these. What are y’all experience with that?
There could be several factors that play a part in this. Did you precook your food prior? Are you canning leftovers? Is your produce overripe? Let's talk about this and gather some information from you. Call us any weekday, between 8-4 CT so we can discuss. Our number is 1-800-877-0441. Our team of experts are ready to help you!
To can 5 jars does it takes 90 minutes?
The amount of time it takes to can certain food has nothing to do with the amount of jars. Ratehr, it has to do with the safe tested recipe and the time it takes to kill food born illness spores. The bacterium Clostridium botulinum produces a spore that makes a poisonous toxin which causes botulism. This spore is not destroyed at 212°F. In addition, this bacterium thrives on low-acid foods in the absence of air. Therefore, for a safe food product, low-acid foods need to be processed at 240°F, a temperature only achieved with pressure canning.
Does anyone know the answer to this versus if this lady who don’t get back to me? I’m used to the old fashion canner which they still sell today. I am not one that put hot water in a quart jar to keep it hot because as you fill the courts up then actually get more money out. So my question is how do I bypass that area can you bypass that area
The jar warming feature is an important step in the canning process. This step is not to be bypassed. If you have further questions concerning your canner, please reach out to Presto Customer Service directly. Call 1-800-877-0441 or email contact1@gopresto.com
I'm wondering what the "Vent" option is for when the regulator is on, the canning is complete and the cool down phase has begun. Is it possible to move the regulator to "Vent" and let the steam escape? Would this accelerate the cool down?
Releasing your steam/turning the regulator to vent will create siphoning from your jars along with other food safety issues. Keep the regulator in the canning position as this is vital to the canning process. Do not rush the process. If you have any other questions, please reach out to us directly so we can help you. Please call 1-800-877-0441 weekdays. You may also email contact1@gopresto.com; we are available weekdays 8:00 - 4:00 Central Time.
Its so you don't have to remove it. You can leave it on vent till It tells you to put it on. Them move it to can.
My isntapot regulator always goes missing from being removed.
@@JonLundberg777 Thanks so much for your response. Very helpful!
@@PrestoAppliances Thank you for your response.
My lid will not lock on after putting in my jars. It seems like the inner seal is preventing it from sitting down far enough to lock. Help!
Please check to see if you removed the packing material from the bottom of the removable pot. If this is not the issue, please call us and we can discuss. Please call 1-800-877-0441 or email contact1@gopresto.com We are available weekdays 8:00 - 4:00 Central Time.
Air vent never lifted up. What do I do? It’s not in the manual
It sounds like the canner is not building pressure. Give us a call so we can speak directly with you, troubleshoot and see how we can resolve this. Call 1-800-877-0441. We're available weekdays, 8-4 CT.
The green knob that is on my Presto Canner does not look the same as the one on mine.
@amygilbert8429 send us a picture of your canner so we can double check it for you. Please send to contact1@gopresto.com
What's the point of having the regulator switch having a 'Vent' function? Doesn't that do the same job as removing the regulator entirely?
The Presto® Precise® Digital Canner has both “Vent” and “Can” settings for the regulator to accommodate the many different users of this product. As stated in the troubleshooting section of the instruction manual (seen below), some users may mistakenly forget to change the regulator from one function to another. To help avoid this situation, using the regulator for the canning process only is recommended. Presto feels it important to provide instructional/canning recommendations to help assure that you have a positive/pleasant canning experience and your foods are processed correctly.
@@PrestoAppliances That makes total sense. Thank you
It sounds like it's boiling right before it beeps into the "Canning" mode, and it still sounds like it's boiling through the entire canning process. My dial is set to Pressure Can - not Boiling. Is this right? I don't remember this being the case the first time I used it. I use an Instant Pot quite often and once it's come to pressure, it's silent. I expected the same from the Presto. Am I doing something wrong?
Yes, you will hear boiling throughout the canning process. That is normal. We would be happy to talk with you and troubleshoot. You may have other questions as well. We want to ease your fears and make sure you enjoy the canner. Please reach out directly to us so we can talk. Call 1-800-877-0441 or email contact1@gopresto.com. We are more than happy to speak with you!
What to do with a E30 error message.
If the directions in the manual do not resolve your issue, call us so we can troubleshoot. Leaving the directions here for your convenience: • Unplug canner.
• Turn regulator lever to VENT and allow canner to release pressure.
• Remove regulator.
• Unlock and remove cover.
• Cool canner for 15 minutes.
• Add water, as necessary.
• Lock on cover and plug in canner.
• Select program and processing time and press arrow.
Thanks for the reply. I re cleaned the lid, went back through all the processes with the regulator on the lid temporarily, then removed it to show it was removed. It then showed an E10 error. Begin again. Processed through to canning countdown and would not advance. I noticed the vent pipe is lifted, without the regulator on. I unplugged it. Scared about an explosion.
There's a small pin inside the regulator which makes it snug and open and closes the vent. Mine came out when removing from canner. Help! Has this happened to anyone? How do I put it back
I can’t seem to get this product in Canada?
Please call us directly so we can discuss this with you. We are available weekdays 8:00 - 4:00 Central Time. Call 1-800-877-0441 or email contact1@gopresto.com
What is my regulator never lifts
We invite you to call our Customer Service Team so we can discuss your canner with you. Call 1-800-877-0441 weekdays. We're available 8-4 CT.
My canner for some reason is not automatically going to cool down mode. What should I do?
We are sorry to hear this is happening with your digital canner. We would like to help you. Please reach out to us directly by phone (1-800-877-0441) or email contact1@gopresto.com so we can resolve this issue. We are available weekdays, 8:00 - 4:00 Central Time.
I processed seven pints of tomatoes. During the heat jar step the jars fell over. Then when I processed them they fell over again. I doubled checked the water. I did put the three quarts of water in the processor. It seems like it’s too much. Any suggestions????
Cathy, we would like to speak with you and troubleshoot with you so we can determine why this happened. We are available weekdays 8:00 4:00 Central Time. Would you please call us so we can talk? 1-800-877-0441
After reading this sounds like you’re using a regular pressure canner work calls for 3 quarts of water this advertisement is about an air pressure canner I do not think the jars are sitting on the water
It seems to me a product for the American market: the sockets are completely different
Please send a picture of the cord showing the prongs to us so we can take a look. Email contact1@gopreesto.com.
wish the regulator was automatic, the point of using this is for automation
Ive followed these steps exactly and have used the canner twice since i got it a few days ago and all of my jars have a crack all the way around where the water line is in the canner. Even a jar that i didnt put a top on and used to fill an empty space. How can this be fixed? I now have 10 jars that i have to trash.
Good morning Matthew, I'm sorry to hear this has happened. We will help you. Please call 1-800-877-0441 or email contact1@gopresto.com and we'll talk, gather some information from you and go from there. We are available weekdays, 8:00 - 4:00 Central Time.
My lid will NOT allow me to rotate it to lock. Anyone have any advice for me?
Double check to see if the frame that holds the sealing ring is set properly in the cover. Also check to see that you are lining up the cover correctly with the canner body. We're happy to speak with you to help determine the problem. Give us a call at 1-800-877-0441 or email contact1@gopresto.com. We are available weekdays 8:00 - 4:00 Central Time.
How do you remove the regulator? It's not coming off, so is there a trick?
June, you should be able to simply lift the regulator straight up off the cover. It will be “snapped” on, so it will give some resistance. There is no special position or trick to it. If you continue to have an issue with removing the regulator, we invite you to call us. We would be happy to speak with you. Call 1-800-877-0441 weekdays. We’re available 8:00 - 4:00 Central Time.
Pull harder.
@@danawaldrop4930 thanks... i was worried I was going to break mine. I appreciate the feedback to questions
I can’t find the pressure canning setting this isn’t that easy to use
It will show automatically, look at the video.
It's the first reading you get??? It is that easy. I love mine once I got used to it, super simple! Although the first time I was cussin it and wondering why I didn't just stick with the old fashioned kind.
What does E 50 mean?
Adeline, the E50 code means there is steam escaping somewhere on the canner. Here are some things to check to see if it can be resolved. Check points for steam to escape:
• Take your sealing ring and frame off the canner. Lay the frame flat on a level counter - does the entire frame touch the counter - if not it is bent and needs to be replaced.
• Examine the sealing ring. Is it damaged/ ripped?
• Check the “O” ring under the green latch. Is it a milky transparent color with ridges? If not we will need to replace this. Please send me a picture of this.
Does the “O” ring appear crimped or have an indent?
• Is there discoloration or maybe a small pin point hole on the NTC cup (the silver, metal circular piece that holds the “O” ring on underside of green latch)?
• Under the vent pipe there is a small colander looking piece (filter). Take the colander off and check the nut that holds the vent pipe on. Is it loose? Tighten it. Then try your canner again.
• When checking the nut that holds vent pipe on, is a white gasket visible around vent pipe (looking from top and bottom of cover)? If so, please send me a picture of this. You will need to take that little colander looking basket off the bottom of the vent pipe to see this.
• Check that regulator is not damaged (silicone tip on inside, is it broken off)? If so, is vent pipe blocked?
If this list does not help, please reach out via phone at 1-800-877-0441 or email contact1@gopresto.com. We are available weekdays, 8:00 - 4:00 Central Time.
Second time using the canner and I have gotten E50 error message 3x. It’s a brand new canner and there shouldn’t be anything wrong with it. I have gone from 7 to 6 to now 5 pint jars hoping that works. What a disappointment. And no. Same error message with 5 jars.
We are sorry to hear that you are receiving the E50 code. We're certainly going to help you. Check list. Please send pictures of any or all issues found, if possible, and describe what's happening;
· Do you notice steam escaping? If so, please describe where/how/etc. If you can take a video of this, it is helpful.
· Take your sealing ring and frame off the canner. Lay the frame flat on a level counter - does the entire frame touch the counter - if not it is bent and needs to be replaced.
· Examine the sealing ring. Is it damaged/ripped? Does it sit securely on the frame?
· Check the "O" ring under the green latch. Is it a milky transparent color with ridges? Please send me a picture of this. Does the "O" ring appear crimped or have an indent?
· Do you see any discoloration or maybe a small pin point hole on the NTC cup (the silver, metal circular piece that holds the "O" ring on the underside of the green latch?
· Under the vent pipe there is a small colander looking piece (filter). Take the colander off and check the nut that holds the vent pipe on. If it is loose, tighten it. Then try your canner again.
· When checking the nut that holds vent pipe on, is a white gasket visible around vent pipe (looking from top and bottom of cover)? If so, please send a picture of this. You will need to take that little colander looking basket off the bottom of the vent pipe to see this.
· Check that regulator is not damaged (should be a silicone tip inside, do you see it, is it broken off)? If tip is broken, is vent pipe blocked?
Please give us a call at 1-800-877-0441 so we can help resolve the issue. We're available 8:00-4:00 Central Time, Monday - Friday.
Was just canning a second batch of broth and as it started it was blowing steam and really loud, I don't remember ever hearing it so loud. I just stopped it, I read that the regulator "snaps" on but I just laid it on top. I don't want to break it but it won't snap on. I do remember when I first got it, having to unsnap it out, it was hard. So could this be the issue? Should I re process and apply new lids???This is getting to be expensive!
It would be best for you to call our customer service department today so we can do a bit of troubleshooting. Would you please call 1-800-877-0441? We are available weekdays, 8:00 - 4:00 Central Time.
I've been using one for two years but I think I'm going to retire it. No matter what I'm canning it ALWAYS purges about a quarter of the jar. Very annoying and possibly unsafe
There can be several reasons why your jars are siphoning. Please see this link for more information. www.gopresto.com/downloads/canning/2024_PC_Essentials_QA_Brochure_v24c.pdf Please call us directly so we can discuss this. Call 1-800-877-0441; we are available weekdays, 8-4 CT
How do you adjust for different pressures?
No adjustment is needed. There is a sensor that has the ability to hold the temperature in the digital canner between 240-250 degrees F, required for safe canning.
@@PrestoAppliances Well that's awesome. Thank you for your prompt response.
Glad to help!
Ship one to Belgium
Although we are not shipping overseas, you may want to check goodmans.net for overseas purchases.
@@PrestoAppliances Thank you.
If the time called for is 8 minutes but the presto precise only goes to 10 minutes, what do you do? Can i just advance to the cool stage?
You can adjust the time. The default time is set to 10 minutes.
It does not go below 10 minutes@@PrestoAppliances
Call us, Karen. Let's discuss this. 1-800-877-0441
If you call Presto and ask for help they'll ask you a question that requires you to move the canner as it's full of filled jars. :( Why isn't this information in the manual??? She stated there was a number on the cord. Really? I used a magnifying glass. There's a sticker attached - no numbers.
The model number will be on the back of the canner; the series number is on the side of the canner near where the cord is plugged into the canner itself. Please call back so we can help you.
One of the numbers is only found on the bottom - how are you supposed to find this when the canner is full of hot water? It was bad enough that I had to turn it around to get the other number. As my squash sits in hot water and gets soggy. Get your numbers and write them down in your manual!
I canned salmon and there was so much rust on lid and rings… all rings had to go in the garbage..everything else i canned was fine, just salmon… why?
We reached out to our Test Kitchen to ask for their thoughts. They said it may be a reaction between compounds in the salmon and the rings/lids. Salmon can contain hydrogen sulfide. Another thing to consider is the new rings may have had a change in their plating. For this, we suggest reaching out to the ring manufacturer for their take on this as well.
Why the hell would they make the interior non stick? Most people who home can do so to avoid chemicals, so it doesn't make sense to use something that has one of the worst chemicals possible. No thank you. I was running to buy your product until I realised the interior was non stick! Change your values please. Not everything has to be made for 'easy cleaning'. There is nothing to clean to begin with!
Thank you for sharing your concerns. We will forward your comments on to our design team for future consideration.
My first time canning. I did beef stock and forgot to set the time so it defaulted to 10 minutes. It should have been 20 minutes. Can I fix this?
Per our Presto Test Kitchen, you will want to reprocess this within 24 hours if your time was incorrect. You will want to replace the lids before you reprocess this as well. If we can help you further, please feel free to reach out to Presto Customer Service. You may call weekdays, 8:00 - 4:00 Central Time. Our phone number is 1-800-877-0441.
@@PrestoAppliances, last night, I decided to err on the side of caution and just put all 8 pints in the refrigerator. Lesson learned! Thanks for responding.
You are very welcome! Please feel free to call us to speak to one of our knowledgeable reps for any questions anytime. We are available weekdays, 8:00-4:00 Central Time.
Thank you
Glad to help!