Delivering Service Excellence During the Pandemic

Service British Columbia has a national reputation for providing Excellent Service to British Columbians, routinely achieving scores of over 90% in client satisfaction.
How did Service BC and the Ministry of Citizen Services navigate the challenges of delivering service excellence during the pandemic?
The ADM of Service BC, Beverly Dicks, and Carol Prest, the Registrar of BC Business Registries will outline how their organizations rose to the workload and service design and delivery challenges posed by the COVID Pandemic.
Canadian Service Excellence Expert, Dr Faye Schmidt, will moderate the event.