@zendesk previously there were two other videos available within the Zendesk Training playlist, with ticket workflow and other information that was really helpful. is it possible to make those available again?
Hi Jeremy, the videos you mentioned were removed because they are no longer up to date, however, we have a free Foundational Support Learning Path available on our training website, which includes ticket workflow tips: training.zendesk.com/path/foundational-support
@zendesk previously there were two other videos available within the Zendesk Training playlist, with ticket workflow and other information that was really helpful. is it possible to make those available again?
Hi Jeremy, the videos you mentioned were removed because they are no longer up to date, however, we have a free Foundational Support Learning Path available on our training website, which includes ticket workflow tips: training.zendesk.com/path/foundational-support