@@joepelcastor5086I understand but there must be an exception if the customer is a fellow filipino. I used to work for a central reservations office for an international hospitality company and we were allowed to speak tagalog if the customer is filipino. If your point here is that agents are not allowed to tell the customer where they are, well that's not a secret anymore. It's 2023. Americans are already familiar with Filipino accent and they pretty much know that american companies hire agents offshore. Lol.
Kami pwede, like for example si pinay nakatuluyan is afam then hindi siya ganun ka fluent or marunong. Inaallow kami ng company so the transaction would be better and understandable.
when a filipino from the other line or cx requested to converse in tagalog i always say yes , kasi sila naman ang nag request . plus apaka unfair na bawala tayo magsalita sa lenguahe natin but spanish , chinese and other country can ask for the interpreter for them to have their issue addressed tas sa atin bawal ? NO!
Sana nga mayron nading Tagalog since ang dami din namang Pilipino sa ibang bansa na gumagamit ng service. Para mag request nalang sila ng Tagalog agent pag gusto nila.
Aww okay so pwede pala makipagusap ng tagalog sa cs meron kasi ako naencounter n pinoy accent kaya alam ko na filipino sya pero hesitant akong tanungin kasi recorded ung call
Relate ako jan napagtripan ako pinoy dealer sa US 😅 pilit nya tlga ako pinagtatagalog ayun nablanko sa english napatagalog bigla ako tawa ng tawa yung pinoy dealer sa US 🤣🤣
Haha parang ako. Hirap na hirap siyang mag ingles fresh off the boat na Chinese nung sinuggest ko kung kailangan niya ng interpreter sabi niya, "no, I want practicing my American with you ha?"
If the customer on the other line doesn't know how to speak and understand english so why does she know what the Cute Guy said and then just agreed with him regarding to her just speak in Tagalog instead XD
Hahaha natatawa ako sa customer's response. You made my day. 😂🤣
abba kabar
This is actually a stupid policy in the BPO industry. It just makes the issue more complicated. 🤣
agree gagu e local naman ang kausap e
Parang mga ewan nga. Parehas namng Filipino kung Buti sana foreigner kausap haha
Because BPO is an international communication voice line, Thats why they are not allowed to speak tagalog even if you are in the philippines.
@@joepelcastor5086I understand but there must be an exception if the customer is a fellow filipino. I used to work for a central reservations office for an international hospitality company and we were allowed to speak tagalog if the customer is filipino. If your point here is that agents are not allowed to tell the customer where they are, well that's not a secret anymore. It's 2023. Americans are already familiar with Filipino accent and they pretty much know that american companies hire agents offshore. Lol.
@@jubilleoganoria9980 he'll fail with QA, if he does that
Hahahaa di na tiis ang client na sweet makipag usap.Good job kuya😂👍
You make me laugh, 😂😂😂
..she knows that, but he wants to observe what you do.
Kami pwede, like for example si pinay nakatuluyan is afam then hindi siya ganun ka fluent or marunong. Inaallow kami ng company so the transaction would be better and understandable.
Actually na experience ko po to. Di kasi ako confident mag English sa phon kaya nag Tagalog nalang ako. Thanks to sir Micheal.
Kaloka😂😂😂 mock calls n nmin...nakita ko pa to😂
HAHAHAHAHA natatawa akooo jusqq pogii mo>3 HHAHAHA
HAhAHA I love it , so cute, the custest one❤❤😂
natawa q pag responds ng agent in to tagalog hehe...ang cute
Dami ko tawa ten thousand dollars😂😂😂😂😂
when a filipino from the other line or cx requested to converse in tagalog i always say yes , kasi sila naman ang nag request . plus apaka unfair na bawala tayo magsalita sa lenguahe natin but spanish , chinese and other country can ask for the interpreter for them to have their issue addressed tas sa atin bawal ? NO!
Sana nga mayron nading Tagalog since ang dami din namang Pilipino sa ibang bansa na gumagamit ng service. Para mag request nalang sila ng Tagalog agent pag gusto nila.
Aww okay so pwede pala makipagusap ng tagalog sa cs meron kasi ako naencounter n pinoy accent kaya alam ko na filipino sya pero hesitant akong tanungin kasi recorded ung call
I agree. Ewan ko ba bakit satin bawal.
meron narin pong tagalog translator
relate ahahaha natuwa si customer kababayan
We are allowed to speak in vernacular if the cx requested.
😂😂😂1st time ko napanood to kahit alam ko mga step pero natatawa parin ako sa csr at customer🤣🤣🤣
What a beautiful video my friend.
See you again soon 🙋♀️🙋♀️
di nakapagpigil haahaha😂
never ko ginawa Yan kahit inis na kausap long Pinoy. ahahaha
yes we can!if customer's request.😊
Relate ako jan napagtripan ako pinoy dealer sa US 😅 pilit nya tlga ako pinagtatagalog ayun nablanko sa english napatagalog bigla ako tawa ng tawa yung pinoy dealer sa US 🤣🤣
HAHAHHA buti naman hindi ka natanggal sa trabaho sir
@@hayo5000 hnd nmn po tamang coaching lang kay QA🤣🤣
Buti sa amin allowed mag tagalog as long na i-request ni customer.
Paeps na penoy yun porket nasa abroad lang 🙄🤣
You're so handsome!!😻
Haha parang ako. Hirap na hirap siyang mag ingles fresh off the boat na Chinese nung sinuggest ko kung kailangan niya ng interpreter sabi niya, "no, I want practicing my American with you ha?"
this video made my day 😂
Hahahhah sayang ndi ako sa local acc napunta ganyan din gagawin ko 😅
Haha apaka Pogi nih kuya... 😆
#Naka mask payan haha..😊
kaloka,hehe,bumigay din sa last atleast naintindihan na nung customer yun naman mahalaga,para mgkaroon ng connection.
make it too many like this calls. awesome to watch broo
Hahaha ang ending nag tagalog din😅
Naranasan ko tohhh😂
and cute nito watch it again and again..Nakaka aliw ..
Ang cute ng boses n kuya cc agent,, feel ko gwapo to.. Please remove ur facemask😂✌🏻
I liked it😂❤
Hahahha paulit ulit na di kuya hahaha pate ako na stress
ANG POGIII 😭
Haha ang cute ng conversation
The voice is so 🥰
Cute❤
Can't stop laughing 🤣🤣🤣
Tona experience ko din yan. Yung iba naman abusado. Manghihingi ng promo kasi pinoy nmn daw kayo pareho
If the customer on the other line doesn't know how to speak and understand english so why does she know what the Cute Guy said and then just agreed with him regarding to her just speak in Tagalog instead XD
❤❤I like it..
Yo Bryn I Supervise a call center in Canada I know your environment! Thanks for Sharing!
THankyou for saying tagalog😂
Dami ko tawa! Relate much!
Hahahaha ganyan din ako minsan nauubusan ng english hahahaha😂
Lovely idol, God bless u
Ma'am ma escalate yarn😅
hahahaha may ganto ako experience di ko sinasadya nagresponse ako tagalog tapos nabawi ko naman ending nagtawanan kami parehas hahaha
Hahha Dami Kong tawa dito🤣🤣🤣🤣
Cute his voice is cute 😊😅
Kasi gwapo, no te?
hahaha.. di ako makahinto agad sa katatawa..sakit da tiyan..
Nko, pag narinig yan ni QA ehhe😂
Hahaha natawa ako 😂😂😂
Talaga tawa lang macomment ko hahahahaha😂😂😂😂😂😂😂😂😂😂
Hahahaha....At the end of the day vernacular pa rin..
😂😂😂😂
Ate tanggalin nyo na lang sa saksakan....
me na naka 40 mins call dahil sobrang daldal ni kuya sa call huhu HHAHAHAHAHAHA
QA is hearing you HAHA
FACTS. 😆
CUTEE NG BOSES 😭😭😭😭❤
😂.. nice one...
Hope for the best na lng Hindi ma pili ni QA Yung call 🤙 🤣
Galing 🤗❤️💞👍
FAMILIAR AKO DTO. AKO NGA DN GUSTONG GUSTO KO NA NGA DN MG TAGALOG 😂
Sa USA BINABASURA ANG CALL CENTER KAYA TINATAPON ISA DITO SA PILIPINAS😅
Nice video 😁👍
You filipino 😂😂 restart unplug and plug it in haha good job kuya
Hahahhaha napilitan ka na lang mag tagalog hahahah
QA is waving haha
I want to be one of you all 2 years from now
Bat ang cute mo po 😊
cutieee
Kuya reneboy na napaka pogi , babalik ako dito pag nakapasa ako ngayon sa taskus ,
Naintindihan ko nmn pero bakit d maintindihan sa customer hahahahaha 😂
❤❤❤❤❤ galing
Heheheh hang cute😍
more of calls bro
Ang gwapo niyo po, good job
Long kol is the key😂
Hahaha hangcute nyo po
Natawa ako dun sa pag bigkas niya ng TAGALOG. As in tagiyalog 🤣😂
TNT😂😂
😅😅hahaha
tapos saksak nyo ulit sa baga nyo . ganun dapat. hahaha
Hahaha . Bibigay din talaga ang agent lalo n kpg wlng choice.. khit mptwag kp s QA.. HAHAHA
Hahahahahahahaha ay utas😂😂😂😂
Lol😅
Wahhahaa lagot kay QA 😂😂
Hahaha
Hahahhaa
😂😂😂hahahaha
Here from Joy hi
Hello, may I know what are the software that your company use for the call centre?
Ang lupit ni Bryan. 💪💪💪
I cant breafth from nose
HHAHAHAHAHAHA😂
Haha relate much
Hahahaha
Ay ganon😂
Hahhahahha
ahahhahaahh 🤣😂