Just back from 2 weeks on the Virtuosa. Between Southampton Port and my Cabin door a wheel was torn off my main suitcase, this also left a gaping hole in it. Customer services were awful, initially offering £50 on board credit. When I turned it down the Woman I spoke to crossed her arms, sucked on her teeth and called a supervisor. Eventually got £80 on board credit and was told I would have to get off at a Port of call and buy a new suitcase at my expense [97 Euros]. No offer of recompense, not even an apology. Worst CS I have ever come across from any Company I have ever dealt with. Had intended to take advantage of onboard discount and book my next Cruise with them, needless to say I didn't. MSC are the Ryan Air of the Seas. Next Cruise will be with P&O. Would rather pay a bit extra than have them take the pi$$ again. This was my Second Cruise with MSC, doubt there will be a Third.
Your day in Cherbourg was like our day in Hamburg (Cunard cruise) last Feb… closed! Towns that depend on cruise ship tourists do open when a ship is in port, but I guess for cities like Cherbourg and Hamburg it’s not worth it.
Excellent and interesting video!
Just back from 2 weeks on the Virtuosa. Between Southampton Port and my Cabin door a wheel was torn off my main suitcase, this also left a gaping hole in it. Customer services were awful, initially offering £50 on board credit. When I turned it down the Woman I spoke to crossed her arms, sucked on her teeth and called a supervisor. Eventually got £80 on board credit and was told I would have to get off at a Port of call and buy a new suitcase at my expense [97 Euros]. No offer of recompense, not even an apology. Worst CS I have ever come across from any Company I have ever dealt with. Had intended to take advantage of onboard discount and book my next Cruise with them, needless to say I didn't. MSC are the Ryan Air of the Seas. Next Cruise will be with P&O. Would rather pay a bit extra than have them take the pi$$ again. This was my Second Cruise with MSC, doubt there will be a Third.
Your day in Cherbourg was like our day in Hamburg (Cunard cruise) last Feb… closed! Towns that depend on cruise ship tourists do open when a ship is in port, but I guess for cities like Cherbourg and Hamburg it’s not worth it.
Couldn’t agree more. We hope you enjoyed the rest of your trip though.
Knowledge of crew about vegan options is not good.
No. They thought it meant gluten free!!
Stay at home then