Monica, Check to make sure the cards are printing OK. If any part of the image is compressed your local tech is probably right. Otherwise, clean the printer, i.e.. rollers, printhead. Perform the cleaning utility that Zebra provides with cleaning cards that you can purchase from Zebra.
As often as needed. Many times reloading media or ribbon moves sensors so check your sensors that they are tracking on the media. Also, be sure the ribbon is in place properly and the chrome strip behind the printhead is clean.
Bill, thanks for the video. I have a ZM400 and had to replace the front panel. After replacing panel, I can't seem to get the printer to calibrate properly on any rolls. I'm trying to set up a 4x6 roll currently and it feeds about an inch past where it should stop. I'm using a precut die sticker and have the printer set for gap/notch. It wont calibrate for any stickers we use. Thanks for any help you can give. Chad..
Thank you for your prompt response. Am actually a potential buyer and user and am saddled with either to encounter with series 3 or seven . I can also see 8 as the current. Can give me your candid advice as to what choice now. Thank you
We are having an issue where the zebra zm 400 prints correctly and prints three runs correctly and then prints two blank sheets afterwards, even though all settings are correct. What is the solution to this problem?
You probably do not have your software and/or printer driver set up properly. I would need more information about what software you are using and which drivers you are using. Reply to the links provided in our website. Thanks...Bill
Bill, what causes the printer front bar to keep popping out when you print? I am referring to the bar with the handle, if you tape the handle so it will not pop open it'll work fine. Just wondering what causes this?
Hi Bill, we have a problem with our printer not sure if you can help? If the printer stays idle for 2-3 days without using it, the setting will go back to default setting which the Darkness will go back to 10 and the Print Width back to 50. This will cause the printer to print a blank label. We have to set the Darkness to 27 and Print Width to 105 08/12 and save it to Permanent then cycle the power, but it will go back to 10 Darkness and 50 Width again if were' not using the printer for a couple days. You have any idea? Thanks.
Hello Bill, I have a little problem with my printer. When I print the label there is a little blank spot that does not print, what could it be? I had already clean it but, it keep on doing it.
+Harold Perez Harold. This can be caused by a few things. To get a better idea of the print quality issues you are experiencing, please take a picture and send to repair@thunderbirdservice.com.
We have a ZM600 zebra printer. I was told that our printer can read a eye mark. Ive tried setting up the printer to do this but I cant get it to pick up the eyemark. I have some stock with the mark printed on the top side of the stock, I moved the red laser eye under it. I tried calibrting it and set the options to mark instead of continuous. Ive set my labelview file to be a mark as well. What am I doing wrong?
Hi Bill, I saw your suggestions to several users. I wonder if you can help me with the problems of my Zebra P120i. It creates squeak sound when print the cards. Local tech said belt needs to replace. Can you help?
Nice video! My problem is the printer displays a "Head Open" error condition. The head is closed.Where is the open head sensor? How can I tell (other than the message) if this sensor is working or not? Thanks, Bill
+Bill Bukovec The head open sensor is on a small metal mount located alongside the ribbon sensor. When you open the printhead and look into the printer you will see it. The sensor emits an infrared light that is reflected off a chrome strip. If the chrome strip is not clean you get the error. Other causes is that the sensor is faulty or the sensor mount is bent.
Bill, thanks for your video. I have a problem with my zebra ZM400, not want to print anything. Performs the movement of the label and ribbon but not printed. I tried to print the test label, and the fonts, bar codes, etc list and does not transfer anything to the label. I think it's a problem with the headprint, what do you think about it?. Thanks in advanced for your help.
+José De Abreu , Check to make sure you have the right type of ribbon for your printer. Zebra ribbons are coated side out but you may have a ribbon that has the coating on the inside. Try flipping the ribbon so the other side comes into contact with the paper. One other thing. Check the darkness and speed settings.
Hey bill, I'm having a weird issue with my zm400. When I adjust the template. The first one prints high and all the others print too low. I've pushed the template as high as it will go but it keeps dropping. To the point where I can hardly print.
Hi Bill My ZM400 keeps skipping labels, about 6 of them before printing the label? i have tried the calibration but does not work. Please let me know what else i can do
Make sure there is nothing blocking the sensor and the sensor is moved out from the inside at least 1/2”. Calibrate per the video. If this doesn’t work the media sensor needs replacement. Also make sure the media tracks straight and doesn’t walk side to side
Hi Bill I have a ZM400 and for all labels that I send to print is cutting the bottom of the label. I Have checked all configurations in the printer and change for another printer (same model) confirming that the problem is in the printer and not in the layout of the label. I already reset for default configuration and the problem still. could you help me?
+erliac Is the maximum label length set at the maximum? Did you calibrate the printer for the label? Is your driver set for the correct DPI. Did you check the condition of the belt? Is the media sensor set for gap, auto, or reflective? If you have gaps between labels it should be set for gap.
hello Bill, my ZM400 has the message "condition paper out", I have calibrate, clean sensors and update firmware, but it has the same message. Could you help me...?
+malditapublicidad Is the red light for the sensor 'on' as indicated on the video? Are there any labels blocking the sensor assembly?. Did you do a sensor profile test? Did you do a factory reset? If you still have problems you can send it into us for repair.
Fabio, Your belt is broke. Open the case. One screw inside when you open the cover. About 4 small screws in the back. You may need a flathead screwdriver to pry up the electronics cover. Your belt will probably be laying in the bottom of the printer.
I have another one ZM400 with abnormal behavior . When I do print some few labels, the ZM400 does all right, but when I do print more then 100 labels, it prints around 30 and stop without any error message. it happens always. Any idea?
Fabio Leao Fabio. Same as before. Your belt may need replacement. If it is good you may want to try a factory reset. Another problem may be your software. Try putting the printer where a known good printer is and try it out. If the problem follows the printer then of course it is a printer problem (I'd try this first). If not, check your software.
check your computer and driver installed.. also restart your label printer from the power swtich .. try setting up another pc .. if its not doing this on the second pc then its a computer issue
Hello Bill, My Zebra s4M printer always gives the error "head too hot" even if we just turned on the printer. what could be the possible problem for that?
Then the error is caused by either a bad data cable to the printhead. If you inspect it you will probably find a spot on the cable that is worn through or grounded to the frame.
Thanks Bill for the 5 minutes you gave me regarding a ZM400.
Thanks, video is still valid, assisted me in completing this today.
Glad it helped!
I have been a printermonky for many years, I have found your video to be both helpful and informative. I also like your hat.
Dan N.
Monica, Check to make sure the cards are printing OK. If any part of the image is compressed your local tech is probably right. Otherwise, clean the printer, i.e.. rollers, printhead. Perform the cleaning utility that Zebra provides with cleaning cards that you can purchase from Zebra.
How often should zebra be calibrated? My coworkers just load a new label roll.
As often as needed. Many times reloading media or ribbon moves sensors so check your sensors that they are tracking on the media. Also, be sure the ribbon is in place properly and the chrome strip behind the printhead is clean.
Bill, thanks for the video. I have a ZM400 and had to replace the front panel. After replacing panel, I can't seem to get the printer to calibrate properly on any rolls. I'm trying to set up a 4x6 roll currently and it feeds about an inch past where it should stop. I'm using a precut die sticker and have the printer set for gap/notch. It wont calibrate for any stickers we use. Thanks for any help you can give. Chad..
Thank you for your prompt response. Am actually a potential buyer and user and am saddled with either to encounter with series 3 or seven . I can also see 8 as the current. Can give me your candid advice as to what choice now. Thank you
We are having an issue where the zebra zm 400 prints correctly and prints three runs correctly and then prints two blank sheets afterwards, even though all settings are correct. What is the solution to this problem?
You probably do not have your software and/or printer driver set up properly. I would need more information about what software you are using and which drivers you are using. Reply to the links provided in our website.
Thanks...Bill
Bill, what causes the printer front bar to keep popping out when you print? I am referring to the bar with the handle, if you tape the handle so it will not pop open it'll work fine. Just wondering what causes this?
Hi Bill, we have a problem with our printer not sure if you can help? If the printer stays idle for 2-3 days without using it, the setting will go back to default setting which the Darkness will go back to 10 and the Print Width back to 50. This will cause the printer to print a blank label. We have to set the Darkness to 27 and Print Width to 105 08/12 and save it to Permanent then cycle the power, but it will go back to 10 Darkness and 50 Width again if were' not using the printer for a couple days. You have any idea? Thanks.
Hello Bill, I have a little problem with my printer.
When I print the label there is a little blank spot that does not print, what could it be?
I had already clean it but, it keep on doing it.
+Harold Perez Harold. This can be caused by a few things. To get a better idea of the print quality issues you are experiencing, please take a picture and send to repair@thunderbirdservice.com.
We have a ZM600 zebra printer. I was told that our printer can read a eye mark.
Ive tried setting up the printer to do this but I cant get it to pick up the eyemark.
I have some stock with the mark printed on the top side of the stock, I moved the red laser eye under it.
I tried calibrting it and set the options to mark instead of continuous. Ive set my labelview file to be a mark as well.
What am I doing wrong?
Hi Bill, I saw your suggestions to several users. I wonder if you can help me with the problems of my Zebra P120i. It creates squeak sound when print the cards. Local tech said belt needs to replace. Can you help?
Nice video! My problem is the printer displays a "Head Open" error condition. The head is closed.Where is the open head sensor? How can I tell (other than the message) if this sensor is working or not? Thanks, Bill
+Bill Bukovec The head open sensor is on a small metal mount located alongside the ribbon sensor. When you open the printhead and look into the printer you will see it. The sensor emits an infrared light that is reflected off a chrome strip. If the chrome strip is not clean you get the error. Other causes is that the sensor is faulty or the sensor mount is bent.
Hi bill, i have follow your way but it’s still not working because the role note rotate. It just sound but doesn’t rotate. Why?
You’ll need to take off the electronics cover and inspect the belt snd make sure the pulley is secure
Bill, thanks for your video. I have a problem with my zebra ZM400, not want to print anything. Performs the movement of the label and ribbon but not printed. I tried to print the test label, and the fonts, bar codes, etc list and does not transfer anything to the label. I think it's a problem with the headprint, what do you think about it?.
Thanks in advanced for your help.
+José De Abreu , Check to make sure you have the right type of ribbon for your printer. Zebra ribbons are coated side out but you may have a ribbon that has the coating on the inside. Try flipping the ribbon so the other side comes into contact with the paper. One other thing. Check the darkness and speed settings.
Hey bill, I'm having a weird issue with my zm400. When I adjust the template. The first one prints high and all the others print too low. I've pushed the template as high as it will go but it keeps dropping. To the point where I can hardly print.
You probably have the printer in continuous mode. Select non-continuous, ie. Using gap
@@thunderbirdtechnicalservic8299
Thanks a ton.
Hi Bill
My ZM400 keeps skipping labels, about 6 of them before printing the label? i have tried the calibration but does not work. Please let me know what else i can do
Make sure there is nothing blocking the sensor and the sensor is moved out from the inside at least 1/2”. Calibrate per the video. If this doesn’t work the media sensor needs replacement. Also make sure the media tracks straight and doesn’t walk side to side
The zebra printer I have doesn’t have a ribbon. And when you try to calibrate it, it asks for a password
The password is 1234
Hi Bill I have a ZM400 and for all labels that I send to print is cutting the bottom of the label. I Have checked all configurations in the printer and change for another printer (same model) confirming that the problem is in the printer and not in the layout of the label. I already reset for default configuration and the problem still. could you help me?
+erliac Is the maximum label length set at the maximum? Did you calibrate the printer for the label? Is your driver set for the correct DPI. Did you check the condition of the belt? Is the media sensor set for gap, auto, or reflective? If you have gaps between labels it should be set for gap.
hello Bill, my ZM400 has the message "condition paper out", I have calibrate, clean sensors and update firmware, but it has the same message. Could you help me...?
+malditapublicidad Is the red light for the sensor 'on' as indicated on the video? Are there any labels blocking the sensor assembly?. Did you do a sensor profile test? Did you do a factory reset? If you still have problems you can send it into us for repair.
gracias, lo solucione calibrando manualmente cada vez que cambio el rollo de etiquetas.
HOLA SOLO QUIERO INFORMACION DE COMO CAMBIAR UN RODILLO
my ZM400 is not spinning the white roll and the ribbon anymore. the white roll is rolling freely by hand. what could be?
Fabio, Your belt is broke. Open the case. One screw inside when you open the cover. About 4 small screws in the back. You may need a flathead screwdriver to pry up the electronics cover. Your belt will probably be laying in the bottom of the printer.
thanks. was exactly it.
I have another one ZM400 with abnormal behavior . When I do print some few labels, the ZM400 does all right, but when I do print more then 100 labels, it prints around 30 and stop without any error message. it happens always.
Any idea?
Fabio Leao Fabio. Same as before. Your belt may need replacement. If it is good you may want to try a factory reset. Another problem may be your software. Try putting the printer where a known good printer is and try it out. If the problem follows the printer then of course it is a printer problem (I'd try this first). If not, check your software.
Bill Marks I'll try it. Thanks again
Bagaimana cara nya suapaya tidak kalibarasi
Go to head close and power up action to select no action
@@ThunderbirdService done,, terimakasih banyak sangat membantu,
Salam dari saya.
HEY I NEED YOUR HELP, MY PRINTER ZEBRA ZM600 PRINTS AFTER SEVERAL HOURS... WHY?
check your computer and driver installed.. also restart your label printer from the power swtich .. try setting up another pc .. if its not doing this on the second pc then its a computer issue
we produce thermal transfer ink ribbon
zebra printers !!!
For all that have additional questions or need support not covered here, please email me at repair@thunderbirdservice.com for best response.
1234
Hello Bill, My Zebra s4M printer always gives the error "head too hot" even if we just turned on the printer. what could be the possible problem for that?
If you have not replaced the printhead already, then chances are it is a bad flat cable form main logic board to printhead
hmmm.. we already replaced the printhead... the error is still the same..
Then the error is caused by either a bad data cable to the printhead. If you inspect it you will probably find a spot on the cable that is worn through or grounded to the frame.