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Clearing a Paper Jam Error | HP ENVY Officejet Printer Series | HP Support
ฝัง
- เผยแพร่เมื่อ 5 ส.ค. 2024
- Learn how to clear a paper jam error on HP ENVY 7640, Officejet 5740, and Officejet 8040 e-All-in-One printer series.
Chapters:
00:00 Introduction
00:27 Step 1: Turn printer off and then on again
00:40 Disconnect and reconnect power cord
01:00 Print a printer status report
01:54 Step 2: Clear jammed paper
02:03 Check the output tray
02:33 Check the input tray
04:10 Check paper path and cartridge access area
05:13 Check ADF
06:35 Print status report
07:05 Step 3: Clean rollers inside the printer
09:06 Clean ADF rollers and separator pad
10:42 Step 4: Reset the printer
11:59 Service the printer
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This video was produced by HP.
Clearing a Paper Jam Error | HP ENVY Officejet Printer Series | HP Support
• Clearing a Paper Jam E...
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This fixed my problem; thank you! My printer has now been going strong for almost a decade 🎉
Thank you so much for this. Super helpful. Solved all my problems!
Thanks, very helpful video. The instructions helped me.
I am so very grateful for this video. Thanks for making it
+Val B Glad to know that the video has helped you fix the issue!!
This video was really really helpful. I had a jam under the Paper Path Cover. I would not have known, without this video, that I could access that part of the inside of the printer. Very well designed HP product. Thank you for this great, informative, clear to understand instruction video. ... Also, I print art prints on photo glossy paper and the colors are rich and excellent. I also print transfer sheets for hot-iron on to t-shirts and this printer is great for both!! Thank you!
Hi Etana, thanks for contacting!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
This video was EXTREMELY helpful. Thank you very much!
+Joshua Lebowitz Glad to hear that it was very helpful!
@@icatchmusic
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This helped me not to get in trouble thanks so much!!
Thanks
+423LMarie You're welcome!
Very helpful thank you!!!
+Smurf Girl I am glad to know that the video has helped you fix the issue.
Appreciate info..
+Vincent Barnes Welcome!!
good video
+David Poku I am glad to know that the video was useful to you.
I still can't get the jammed paper out idk if it's there and I'm scared to print another paper
+ Arianna jk Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. Please try these steps Paper Jam error: hp.care/2f5YFGF
Thank you I turn the printer off and it’s solve my problem thank you
+Sandra A Glad to know that the video has helped you fix the issue.
I watched the video but the paper keeps getting jammed in the printer carriage. What can I do to stop the jamming? It has never done this before. Thanks
+Tropic Soap I understand the paper is getting jammed in the carriage path. Please follow the trouble shooting steps in the link: bit.ly/2w04Djp If the issue persists please contact HP phone support: www.hp.com/contacthp/
Wow! I had already tried to shaking method but it didn't help. But pushing a slick cardstock paper through did. There was a piece of scotch tape in it. I can't say thanks loud enough!!!
+Sk Sikes I am glad to know that the video has helped you fix the issue.
Resolved!😊👍 thank you!
+Maestro Finchitti I am glad to know that the video has helped you fix the issue.
I just bought my Hp officejet 5740 and I keep having this paper jam error report even tho there's no paper jam. I have tried your steps but still.
+Benny _Phame thank you for reaching out to HP. I understand that your experiencing paper jam with your HP OfficeJet 5740. Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. Please try these steps A 'Paper Jam' Message Displays and Fixing a Paper Jam: hp.care/2jyOydp
video vey helpful paper out hehhehhe. thank you very much
+Njakali Mwape I am glad to know that the video has helped you fix the issue.
very helpful
+Kathee Foran Thanks!
I have a problem when every time I print it displays a paper jammed message and makes noises can you make a video on that or someone comment to help. HP Envy Photo 7134
+DemonGamingV9 Please perform the steps mentioned under this document to fix this issue: bit.ly/2FzhoWd
I need help ASAP The POWER PIECE is loss how can I fix it? Please help I don’t wanna buy one now
+Bklyn Ny64 This seems to be a hardware issue with your printer. Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
This video is so helpful! Guess what I found inside my printer- a pen !! At first I thought it came with the printer, but then I realised- who would put a pen inside a printer? I also found a drawing of a pepper. 😂i honestly don't know how the pen got inside though..
Edit: also I can not believe u are still replying to comments after five years
+Jake blinkk I am glad to know that the video has helped you fix the issue.
lol
thank you!
+Jaden Jordan You're welcome.
You missed the part I need to access to get to my paper jam. I can see paper just peeking up from the rollers when I take out the interior paper guide, but the paper is not visible from underneath. It must have bunched up between those access points. How do I get to that?
+mindhorizon Please refer to the instructions under this document to fix this issue: bit.ly/2FjWLyw
I took out that piece that wasn't suppose to come out how do i reconnect it
+Koryne Lee Please follow the guidelines under this document to fix this issue: bit.ly/2FjWLyw
How do I clear a paper jam out of hp envy photo 6220?
+Ella Please refer to the instructions under this document to fix this issue: bit.ly/2MV6aAk
got the paper out but now I have the problem, that my cartridge is slightly open, and I can't find anywhere how to fix that
+Nicole C Please perform the steps mentioned under this document to fix this issue: bit.ly/3ckNMMT
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/41rnG47
Binu_HP Social Media Tech Support
Mine says the paper tray is not closed but it is i need help please
+Penny Laun Please perform the steps mentioned under this document to fix this issue: bit.ly/2D0Ku2N
Printer has had very little use, Clean as a whistle, paper jam persists, what do the techs know?
+Aaron Gardner Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: bit.ly/2EM0Iia
It doesn't show how to remove the bottom "gap" cover.
+Lorenzo Rodriguez Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: bitly.com/2EM0Iia
omg thank u
+niyati sharma I am glad to know that the video was useful to you.
My printer keeps saying its jammed and none of the instructions work. The paper is all the way behind all the mechanisms given for fixing the jams.
+Kayla Grubbs Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: bit.ly/2FjWLyw
Friend dropped off that printer at mines, said it does constant paper jam.
So i looked inside properly and there's no paper jammed anywhere, pieces etc.
Tried various paper thickness with no luck
Ever single paper is stopped by roller cover beyond ink cartridges.
I suspect crappy sensor or mechanical fault. I know what I won't be buying
My printer is an hp envy 5640 but luckily it has never had a paper jam
+Origami Channel and other stuff I am glad to know that your printer does not had a paper jam issue.
3 prints and 2 paper jams. Envy Photo 7155
ok got it! I opened the tray from the inside.
+WW3Revelation6 and13 I am glad to know that the video has helped you fix the issue.
Envy 5660, photo paper tray blocked, cannot print, cannot print, no paper jam, your so called help has not worked, Windows 10 states my PC is up to date with updates!
+J. G. thanks for reaching out!
I understand that you are experiencing an issue with the paper tray on your printer.
I'll do my best to assist you.
Please perform the steps mentioned under this document to fix this issue:
bit.ly/2DYSeT3
Let us know how it goes.
I accidentally pulled out the top portion of the paper input output device. Need help putting it back on. Should be easy but cant figure it out. Please help.
+Amy Tharp Please refer to the instructions in this document to fix this issue: bit.ly/2EM0Iia
can’t connect to photo paper
+Robert Ward thanks for reaching out!
I understand that you are experiencing a paper jam issue on your printer.
I'll do my best to assist you.
Please perform the steps mentioned under this document to fix this issue:
bit.ly/2FjWLyw
Let us know how it goes.
My hp envy 7643 printer always says that the photo tray is blacked I tried everything, but it still doesn’t let me print
+Cynthia Salinas Please perform the steps mentioned under this document to fix this issue: bit.ly/2FjWLyw
Mine says there’s no paper even though there is paper
+Seve Hynes30 thanks for reaching out!
I understand that you are experiencing out of paper error on your printer.
I'll do my best to assist you.
Please follow the guidelines under this document to fix this issue:
hp.care/2tbWPNf
Let us know how it goes.
Have you tried removing all the paper & reloading. Kinda should work like a reset. Make sure side aligning holders are not too tight on the stack of paper in the tray. Good luck
Did not help, paper not accessible, a royal paper jam.
I take that back, finally found the removable cover & there it was accordion style. Thanks.
+Lin Willett I am glad to know that the video has helped you fix the issue.
I tried this process multiple times. No paper anywhere and I cleaned the bubs. And I still get paper jam. I have had two HP printers and each one was a significant source of frustration. I cannot even scan with the "paper jam" error, this expensive all-in-one printer is completely useless. I will never buy a HP product again and I strongly recommend that you do NOT BUY HP!
+Dale Sperlin Please refer to the instructions under this document to fix a paper jam issue: bit.ly/2FjWLyw
I ripped the paper now I physically can’t get it out
+India Please perform the steps mentioned under this document to fix this issue: bit.ly/2FjWLyw
The paper is JAMMED inside at 8:42 how the FUCK do you get the paper out. I dont need swab instructions.
+ReassuringSmile We understand that you are experiencing paper jam issue on your printer. Please follow the instructions in following document to fix this issue: hp.care/2noRuvs. If the issue still appears after following the steps in this document, contact an HP Support for further assistance: support.hp.com/us-en/contact-hp
I’m getting the photo tray is blocked error message and nothing has worked. Lol
+Gizmo aP Please follow the guidelines in this document to fix this issue: bitly.com/2xXHMt4
and nothing has worked. Lol
NO MENTION OF CLEARING THE BACK PANNEL OF THE HP ENVY7800 NOTHING AT ALL !!!!!!!!!!!
+Michael Tropia Please refer to the instructions under this document to fix this issue: bit.ly/2FzhoWd