People need to remember that it’s not easy to start a business. The black community is WAY !!! to hard on black business. We need to understand that it a learning process as you grow your business. I will continue to support Jackie and Dennis . You are amazing ❤💪🏾👏🏾💯✝️👑
I agree with the statement in general, but based on what I saw in the things they posted and reviews for the most part.. this wasn't that. People genuinely were let down by the products at the time.
All start ups get criticism. Especially when they were there from the beginning. It has nothing to do with being a Black business. If she was white she would get the same criticism, trust me. TH-camr supporters are Equal Opportunity Draggers. Everyone gets it lol.
Y’all approached this so gracefully and with genuine compassion towards your community base and overall customers. Like outlining each concern that was brought up then reassuring how those things will be handled going forth is a mark of integrity and good business praxis. I’m so happy for y’all and these shifts you’ve made. It’s all about that pivot! And y’all are sashaying with the pívot with style and grace 💃🏽
You heard your customers. You reflected and analyzed your next steps. You made adjustments. What more could customers ask? Wishing you forvr success. ❤
Gratitude for you all listening and making the necessary adjustments! Proud to support you and sending the warmest energy and prayers for continued success
So glad to see you not only growing, but learning and improving your products. The commitment to a luxury but affordable product is ABSOLUTELY APPRECIATED!!!!❤❤❤❤❤💯
I have not purchased your candles as of yet because I just learned of them when I clicked on this video. But based on this video alone, I am certainly going to make a purchase to support you. I simply appreciate your honesty and taking accountability for the mishaps and learning experiences!!! That alone moved me to want to purchase some of your candles. Good job. Great that you acknowledge and actually listened to your customers!!!❤❤❤❤❤❤❤
I think that it's great that you are addressing quality issues, and being honest with customers. It is not easy to grow a quality/profitable brand....It takes time, and grind. Keep it up!
I purchased Jackie's candles when they first launched and my candles smelled great but the soot was too much and one of the candles even exploded. I was extremely disappointed because I love the fragrances but the candle was just dangerous. I totally understand how hard it is to have a business and learn and grow along the way. Despite those bumps in the beginning, I am looking forward to giving the candles a try again since they made these new updates.
Always loved the candles❤️ and I truly respect that they are listening to the feedback in a non-defensive way and are willing to make reasonable improvements...this ladies and gentlemen is how you run a successful business👏🏾👏🏾👏🏾
I'm sending this to my oldest son who is a Forvr Mood Candle junkie honey lol because to be quite honest both he and I love love love the your candles but didn't want to leave a review because we thought maybe it just one or two candles out of the batch that just wasn't throwing the scents - I love this for yall and for us - Thank you for always being so classy and addressing the issues and keeping us up to date~
Yes, this is real life! It is so hard when you are just starting up to bring that top-tier quality and getting the right partners and stuff. But you persevered and made adjustments along the way. Kudos to you and I look forward to my seasonal candles! Lots of love to you both!
Loving this transparency ❤ Business is difficult guys and the fact that they are sharing their progress and responding to issues is absolutely amazing 🎉
This is beautiful! This speaks to the integrity you both possess to meet customer demands by listening to them! I can't wait to support your company!!!
I adore my candles from forvr mood. Chasing water and must be the wind are my faves. I will continue to support and I look forward to seeing and smelling more!!
I love that you both addressed this and talked us through! Starting a business is not an easy task at all. We love the brand and cannot wait to experience the new candles ♥
This is pretty cool. The community has supported but also been loud in the criticism, which, in all honesty, stopped me from purchasing. Particularly, I heard time and time again about the soot issues and smell of the candle while burning. I’m happy that those issues are being addressed and now actually look forward to purchasing. Well done.
I love the candles. They all smell amazing to me. One of mine leaked during shipping and I kept that to myself because it was a branddd spanking new company 🙄 Looking forward to y’all making MOREE
This is a beautiful meaningful post. Greatly appreciate the interaction with your fans/supporters especially into this new venture. As always well thoughts and prayers to your journey.
Thank you, thank you, thank you for addressing your customers concerns. This will help you grow is so many ways. I would love to see some limited edition vessels. I look forward to the reset Jackie and Denis.❤🙌🏼
I absolutely love this and I genuinely pray nothing but success. May the hand of God carry your businesses far and beyond anything you ever imagine. I speak favor over your life! Be FORVR BLESSED!!!!!
I'm going to rebuy. I bought one and was underwhelmed for the price point. Thanks for addressing the concerns. Always want to support black- owned businesses. I need a new candle anyway....
I LOVED the launch and it had the innanet by their SPINE!!!!! I wanted to purchase, but I use wax melts. Hopefully someday they will be added. Super duper proud of you both and all you two have learned along the way 🫶🏾
Thank you for the accountability and transparency! This is why your brand will have longevity, a loyal customer base and will always be a FORVR MOOD. 🎉
To be perfectly honest I absolutely loved your candles better than all the rest. Truly I hope the change is not to different. I can't wait to try your new product.
I can appreciate this. I bought a candle before and didn’t repurchase because the candle didn’t really have a good throw, but I will reconsider trying again. Love this.
Caked Up was my favorite. It smelled so great and the throw was amazing!! I was sad to see it wasn't on the new site. Definitely gonna keep purchasing!
I LOVE THIS!! Holding yourselves accountable to your customer base is CLUTCH!! So few businesses seem to realize that their relationship with their customers is just that: a relationship. We love to see BOBs taking customer service seriously ❤
Yes Gurl me too! I had to buy a cute cabinet w/multiple shelves to hold them! I never thought of or purchased candles before Jackie started FM. I've shared them with my besties and are actively using them all. I'm no doubt a fan and like you, I will continue to support! 🤎🤎🤎💯
I had issues with the throw too once burning. Will circle back and purchase directly from your site since you will most likely have the newer batches. 💙
Ok, Jackie, baby. I fux with you, but that original candle was a major BURN (no pun intended). That said, I appreciate you all recognizing that the first product fell way short of what we all hoped it would be, and the fact that you're owning up to it with your fans. I'm glad you've taken steps to improve the product -- across the board -- and am happy to report that I'm willing to give FORVR Mood another try.
I’m a soon to be first time buyer because of this video. Excellent idea to put this video out because FM wasn’t really on my “must try” product list until after I watched this video. Brilliant! I’ll be ordering asap! ❤❤❤
I love the both of y’all! I’m a little glad that the launches are slowing down, as a consumer it was very overwhelming and I felt like I need to purchaser them because it was only available for a certain amount of time. Looking forward for what’s to come. 😊
I have 2 unused candles that I bought several months ago. I'm curious about how long ago these changes were made to the blending, because if my Candles aren't the newest method, I'd love to be able to swap them out to avoid the same issues.
I just happen to be scrolling and said , who is this good looking couple. 😂 So I clicked on the video and now you have a new subscriber and customer. Congratulations to u both on your business. 👏🏾👏🏾
I love your candles and I personally didn’t have any issues and most importantly they don’t cause any airway reactions unlike some other brands. But I’m happy to see you are acknowledging issues brought to you by your customers. I’m looking forward to buying more candles.
I love that you guys are slowing it down and being more intentional with the launches. Congratulations on your new partners. Wish you both the best! 💚✨🪴🙌🏾🕯️
This is how you grow your business; address the concerns and actually do something about it! Hats off to them for being committed to their customers!
People need to remember that it’s not easy to start a business. The black community is WAY !!! to hard on black business. We need to understand that it a learning process as you grow your business. I will continue to support Jackie and Dennis . You are amazing ❤💪🏾👏🏾💯✝️👑
Say this!
So true
I agree with the statement in general, but based on what I saw in the things they posted and reviews for the most part.. this wasn't that. People genuinely were let down by the products at the time.
😂😂😂😂😂
The whole point of luxury is that it's not available to everyone. 😂🤣😂🤣💀
All start ups get criticism. Especially when they were there from the beginning. It has nothing to do with being a Black business. If she was white she would get the same criticism, trust me. TH-camr supporters are Equal Opportunity Draggers. Everyone gets it lol.
I love the transparency !! I wish more brands would address their customer issues in this manner. FORVR Mood !!!!
“Now that we’re more established” I love how humble Jackie is 😊💜
Y’all approached this so gracefully and with genuine compassion towards your community base and overall customers. Like outlining each concern that was brought up then reassuring how those things will be handled going forth is a mark of integrity and good business praxis. I’m so happy for y’all and these shifts you’ve made. It’s all about that pivot! And y’all are sashaying with the pívot with style and grace 💃🏽
I love the accountability that both of you have. Also, the ability to make corrections ❤
I LOVE THIS! Grown folks taking ownership of past mistakes to BUILD BACK BETTER! I support you two! Blessings!
You heard your customers. You reflected and analyzed your next steps. You made adjustments. What more could customers ask? Wishing you forvr success. ❤
Gratitude for you all listening and making the necessary adjustments! Proud to support you and sending the warmest energy and prayers for continued success
I love that you are keeping your customers abreast of all the changes that are happening ❤️
So glad to see you not only growing, but learning and improving your products. The commitment to a luxury but affordable product is ABSOLUTELY APPRECIATED!!!!❤❤❤❤❤💯
thank you!
I have not purchased your candles as of yet because I just learned of them when I clicked on this video. But based on this video alone, I am certainly going to make a purchase to support you. I simply appreciate your honesty and taking accountability for the mishaps and learning experiences!!! That alone moved me to want to purchase some of your candles. Good job. Great that you acknowledge and actually listened to your customers!!!❤❤❤❤❤❤❤
I think that it's great that you are addressing quality issues, and being honest with customers. It is not easy to grow a quality/profitable brand....It takes time, and grind. Keep it up!
I purchased Jackie's candles when they first launched and my candles smelled great but the soot was too much and one of the candles even exploded. I was extremely disappointed because I love the fragrances but the candle was just dangerous. I totally understand how hard it is to have a business and learn and grow along the way. Despite those bumps in the beginning, I am looking forward to giving the candles a try again since they made these new updates.
Same ! I closed my bathroom door and when i walked back in my walls had back suit all over it. Smelled amazing tho
Always loved the candles❤️ and I truly respect that they are listening to the feedback in a non-defensive way and are willing to make reasonable improvements...this ladies and gentlemen is how you run a successful business👏🏾👏🏾👏🏾
I'm sending this to my oldest son who is a Forvr Mood Candle junkie honey lol because to be quite honest both he and I love love love the your candles but didn't want to leave a review because we thought maybe it just one or two candles out of the batch that just wasn't throwing the scents - I love this for yall and for us - Thank you for always being so classy and addressing the issues and keeping us up to date~
Let's give forvr mood the grace many of us give Bath and body works candles. ❤
Yes, this is real life! It is so hard when you are just starting up to bring that top-tier quality and getting the right partners and stuff. But you persevered and made adjustments along the way. Kudos to you and I look forward to my seasonal candles! Lots of love to you both!
Loving this transparency ❤ Business is difficult guys and the fact that they are sharing their progress and responding to issues is absolutely amazing 🎉
I love the accountability and reflection. Thank you team FORVR Mood!
This is beautiful! This speaks to the integrity you both possess to meet customer demands by listening to them! I can't wait to support your company!!!
I love this so much. I’ve wanted to purchase since you’ve launched & I’m looking forward to being able to have some of these candles in my space!
I adore my candles from forvr mood. Chasing water and must be the wind are my faves. I will continue to support and I look forward to seeing and smelling more!!
I love that you both addressed this and talked us through! Starting a business is not an easy task at all. We love the brand and cannot wait to experience the new candles ♥
This is pretty cool. The community has supported but also been loud in the criticism, which, in all honesty, stopped me from purchasing. Particularly, I heard time and time again about the soot issues and smell of the candle while burning. I’m happy that those issues are being addressed and now actually look forward to purchasing. Well done.
I love the candles. They all smell amazing to me. One of mine leaked during shipping and I kept that to myself because it was a branddd spanking new company 🙄
Looking forward to y’all making MOREE
I love this so much...and y'all! You most definitely have my support. "So, here's to a new FORVR!"
This is a beautiful meaningful post. Greatly appreciate the interaction with your fans/supporters especially into this new venture.
As always well thoughts and prayers to your journey.
I so proud of them bc it takes a lot to be able to listen to criticism and make changes
I am here with you. Thank you for taking interest in our, the customer’s satisfaction and the quality of your candles. I rock with your product.
I admire the transparency y'all displayed in this video!!!
Blessings to y'all on this endeavor!!!
Thanks Jackie! Gonna rock with you guys regardless..great things take time. So thanks for all the improvements❤
Omg, shout out to Denis this was so complementing to Jackie love you guys
So great to see a business owner listen to their customers!! Well done! Y’all have my support then and definitely now
Your customer service people are so well trained and helpful. 💖
Thank you, thank you, thank you for addressing your customers concerns. This will help you grow is so many ways. I would love to see some limited edition vessels. I look forward to the reset Jackie and Denis.❤🙌🏼
I absolutely love this and I genuinely pray nothing but success. May the hand of God carry your businesses far and beyond anything you ever imagine. I speak favor over your life! Be FORVR BLESSED!!!!!
So proud of you guys!!! I will be definitely ordering again!!! 🕯️
I'm going to rebuy. I bought one and was underwhelmed for the price point. Thanks for addressing the concerns. Always want to support black- owned businesses. I need a new candle anyway....
I didn’t know y’all had this channel! This video reached my discovery page! I immediately subscribed!!
Thank you so much for listening Jackie. We love you so much 😘
I LOVED the launch and it had the innanet by their SPINE!!!!! I wanted to purchase, but I use wax melts. Hopefully someday they will be added. Super duper proud of you both and all you two have learned along the way 🫶🏾
Thank you for the accountability and transparency! This is why your brand will have longevity, a loyal customer base and will always be a FORVR MOOD. 🎉
This company will grow even bigger! I'm no business expert but i am an expert in spending money & brands that talks this will always thrive
Thank you for your transparency. Excited to make my first purchase!!!!
Now this is classy and professional! Yes!!! Thank you!!!
This is a great video! Thank you both! Looking forward to the new launch.
I love this! This is what real business owners do! I also think Black folks are so hard on our own in a way that's detrimental.
Stop generalizing
To be perfectly honest I absolutely loved your candles better than all the rest. Truly I hope the change is not to different. I can't wait to try your new product.
Thank you. Can’t wait to use your candles.
Will it still be in Sephora? I’d rather be able to smell the new Forvr Mood in person prior to purchase. 🖤
I can appreciate this. I bought a candle before and didn’t repurchase because the candle didn’t really have a good throw, but I will reconsider trying again. Love this.
Caked Up was my favorite. It smelled so great and the throw was amazing!! I was sad to see it wasn't on the new site. Definitely gonna keep purchasing!
I LOVE THIS!! Holding yourselves accountable to your customer base is CLUTCH!! So few businesses seem to realize that their relationship with their customers is just that: a relationship.
We love to see BOBs taking customer service seriously ❤
I am excited to make more Forever Mood purchases and see more growth.
Yes Gurl me too! I had to buy a cute cabinet w/multiple shelves to hold them! I never thought of or purchased candles before Jackie started FM. I've shared them with my besties and are actively using them all. I'm no doubt a fan and like you, I will continue to support! 🤎🤎🤎💯
I had issues with the throw too once burning. Will circle back and purchase directly from your site since you will most likely have the newer batches. 💙
Ok. Now i feel bad for stopping my Candle Club. Cause the timing and shipping was sooooo off. Ty for being amazing for addressing these issues.
I just subscribed! So good to see Jackie + Denis again. Congrats on the growth and overcoming the growing pains of your business.
I’m so proud of you guys. So simple 💕
Ok, Jackie, baby. I fux with you, but that original candle was a major BURN (no pun intended). That said, I appreciate you all recognizing that the first product fell way short of what we all hoped it would be, and the fact that you're owning up to it with your fans. I'm glad you've taken steps to improve the product -- across the board -- and am happy to report that I'm willing to give FORVR Mood another try.
I love this! As a growing small business, and a bit of a perfectionist, I love quality more than anything. I can't wait to try the new Forvr Mood.
Some big businesses could learn alot from your transparency, wishing you continued success
I’m a soon to be first time buyer because of this video. Excellent idea to put this video out because FM wasn’t really on my “must try” product list until after I watched this video. Brilliant! I’ll be ordering asap! ❤❤❤
I love the both of y’all! I’m a little glad that the launches are slowing down, as a consumer it was very overwhelming and I felt like I need to purchaser them because it was only available for a certain amount of time. Looking forward for what’s to come. 😊
Love this video and the transparency. Looking forward to what FORVR Mood has coming in the future!
I will support start-up and especially Forever mood! We got you!
I already enjoy this brand and always include it on my gift list. This just makes me love it more!
I have 2 unused candles that I bought several months ago. I'm curious about how long ago these changes were made to the blending, because if my Candles aren't the newest method, I'd love to be able to swap them out to avoid the same issues.
I just happen to be scrolling and said , who is this good looking couple. 😂 So I clicked on the video and now you have a new subscriber and customer. Congratulations to u both on your business. 👏🏾👏🏾
I’m loving the honestly!!
I love this! Fantastic way to build customer loyalty. GREAT
Now, THIS is how you run a brand. Team Jackie & Dennis ❤
Great transparency! I’ll be buying a few candles
I love how u guy wants ur customers to be happy because good customer service is the growth for any business at large. Love u guys❤
God bless you in the name of Jesus spiritually, physically, mentally, and financially amen.
Nice work guys! We love accountability. Can’t wait to spend my money on the new launches 🚀
Forever rooting for you loves 🥰🥰💯
I appreciate this so much. Love seeing the company learn and grow!
Good for you. I honestly never purchased because of bad reviews. Thank you for sharing this and putting the consumer into consideration.
Love that you guys did this video! Well done!
I am happy with you guys. I guess I was blessed because I never had issues with my orders and only once had a soot issue.😊
So glad you both did this very informative will always support Thank You
Beautiful video. Blessings to you both and can’t wait to support ♥️
I love that you guys are sharing your growth !!!!!
I've missed you on TH-cam Jackie...
I love your candles and I personally didn’t have any issues and most importantly they don’t cause any airway reactions unlike some other brands. But I’m happy to see you are acknowledging issues brought to you by your customers. I’m looking forward to buying more candles.
I love this for you both!!!
Loving this update!
It's the vulnerability, transparency and accountability for me. I'm not a huge candle person, but now I want one just to support.
I can’t wait to smell the new versions. I think my candles come tomorrow
I appreciate the transparency I am motivated by this to try 😊
So sad when caked up wasn’t part of the new core line hopefully something similar is in a future collection ❤️
Please remake Grown Folks Business! It was my absolute favorite candle/scent of all time
So proud of you guys ❤
This was so warming! Love it , can't wait to support 😊
Appreciate your efforts. Bought one set of candles. Found them too sweet overall for my taste so I’m looking forward to the new release.
Great way to communicate with your current & potential customer base 👍🏾
I love that you guys are slowing it down and being more intentional with the launches. Congratulations on your new partners. Wish you both the best!
💚✨🪴🙌🏾🕯️
This is how you become a MOGUL 🎉👏🏼👏🏼👏🏼
Wow, kudos for working on bettering your products and your business all around! This strategy will definitely pay off!