Inbound Email Action | ServiceNow Scripting

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Inbound Email Action in ServiceNow
In need to create inbound action in Flow-
1) when ever the instance receive the email it need to create change request.
The body of the mail contains server details and we need to compare the details with Excel sheet which is provided by the account team(the Excel sheet is not present in ServiceNow)
2) And my question is how can I compare the body of the mail with the Excel sheet
by using Flow. And I need to map the location as well from mail body to location field(Reference field) in the Change Request if the Server details are matched.
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[@diekruzen]

Great tutorial/overview Rohit. Thank you!

[@SnowExpertRohit]

Thank you very much

[@gurjantsinghriar4385]

This is Great tutorial, but I'm facing issue where we enable receiving emails and then red cross turns into green tick mark. Mine is not turning into green and not able to receive emails from outside

[@SnowExpertRohit]

There should be some error on top, please verify that

[@AvinashDeveloper]

you missed about email accounts

[@jayashreeghosh2981]

Hi sir, I am also getting red cross mark in Email Diagnostics in enabling of receiving emails. One thing I noticed that in Email Diagnostics page, beside Email Receiving section, one message was showing- "There are no active receiving accounts defined.". So sir please explain how to define that? By that may be red cross mark will turn to green mark.

[@SnowExpertRohit]

Now from PDI you can't send and receive email.. in customer environment their should not be any issue

[@jeyapriya8259]

Hi sir, i watched ur inbound email action vidoes, having doubt like how to trigger with a specific domain to receive email in flow designer.
2. how to dotwalk the email body to get this for example resolution: from email body

[@dhanyap611]

how can we set value for actual start date field from email body to change form
.for example body , Actual Start Date:15/08/2023

[@bouayedahmed4799]

Great tutorial, thanks

[@SnowExpertRohit]

Thanks!

[@rb8029]

Bro I have one doubt ...when user sends mail then he must be member of sys user tabel member?

[@SnowExpertRohit]

you can send mail to email address also by heard coded email id in notification or using email script.

[@vanil702]

Hi bro nice content
How to Display field values beside fields

[@SnowExpertRohit]

can you please be more descriptive, also this is mostly series on scripting not Configuration

[@olivercader1411]

Hello, should i need special role in service now to see system or email configuration, because i can't see these option in all

[@SnowExpertRohit]

you need admin role

[@olivercader1411]

@@SnowExpertRohit thks

[@olivercader1411]

@@SnowExpertRohit is there any other way, because i don't think i will get the admins role

[@KTLK2711]

Need to copy attachment from email and paste to data source and then transform it. Any help 🙏

[@SnowExpertRohit]

You can use GlideSysAttachment

[@jeyapriyar435]

inbound email action and email integration is same or differnt

[@SnowExpertRohit]

both are same