Woohoo! The not-beta is released! Looking forward to trying out the multi camera color correction, since we've got a difficult backlit stage in our church.
This would be extremely useful to our setup. Have two of your cameras and being able to add the auto-track feature would justify buying a third. When can we get this software? The link just goes to a page that asks if I want to stay in the loop and I gave my email a week ago with no updates. Would gladly take a "beta" version even to just play with it so we can plan our future purchases accordingly.
Hello! You may be inquiring about auto-tracking with our PTZOptics G2 cameras. 1. Yes, the PTZOptics PT12X-SDI-GY-G2 Camera will work with the CMP. (Camera Management Platform) You can use the CMP to enable auto-tracking for a G2 Camera. Learn more: ptzoptics.com/cmp/ 2. No, the G2 cameras are no longer getting firmware updates. They cannot auto-track with the G2, except while using the CMP. For these advanced auto-tracking features, you must purchase a PTZOptics Move 4K, Move SE, or Link 4K. Learn more: ptzoptics.com/move-4k/
SO I installed this after church today and I have experience nothing but trouble... I got the camera up but all the controls won't work... I want to use it via USB only (This is due to our network issues where my church is... LONG story but lets just say I have to use the Wifi for internet and the ethernet Port for the camera.. But when I have everything set up... I will sometimes show on my One Drive that I am offline ALOT.. all because the ethernet port and Wifi is used at the same time.. BUT yeah.. When I go in.. The controls won't work and Auto-focus is not visible like it shows in this video... Also there is a PT Helper assist that tells me to Move my Green Cross to the boundary area but Nothing moves or works.. I can only get a feed of the camera and nothing else.. very frustrated.
Hello! It sounds like you're experiencing several issues with the PTZOptics Camera Management Platform (CMP). Let's address each one step by step: 1. USB Control Setup Since you're using the camera via USB only, ensure that the camera is correctly set up for USB control: Verify USB Connection: Ensure that the USB cable is securely connected between your PTZOptics camera and your computer. Check USB Drivers: Make sure the necessary USB drivers are installed on your computer. You can download the latest drivers from the PTZOptics website. 2. Camera Controls Not Working The control issues you're facing might be related to the USB control settings: Camera Selection in CMP: Make sure you've selected the correct camera in the CMP software. Firmware Update: Ensure your camera's firmware is up to date. Outdated firmware can cause compatibility issues. You can find firmware updates on the PTZOptics website. 3. Auto-Focus Issue The auto-focus not being visible could be a settings issue within the CMP: Check Camera Settings: In the CMP, go to the camera settings and ensure that auto-focus is enabled. Camera Firmware: Again, ensuring the firmware is up to date can resolve many issues, including the auto-focus problem. 4. PT Helper Assist Issue The PT Helper assist issue where you can't move the green cross might be due to software or configuration settings: Software Version: Ensure you are using the latest version of the CMP. Sometimes, bugs in older versions can cause such issues. Calibration: Try recalibrating the PT Helper assist feature by following the steps provided in the CMP documentation. 5. Network Issues Affecting Camera Operation Using both Ethernet and WiFi simultaneously can sometimes cause network conflicts, especially with how Windows handles network priorities: Network Settings Adjustment: You can adjust your network settings to prioritize one network over the other. Go to your network settings and set your WiFi as the primary network. Disable Ethernet Temporarily: If possible, temporarily disable the Ethernet connection to see if this resolves the control issues. Troubleshooting Steps Recap: 1. Verify USB connection and ensure correct camera selection in CMP. 2. Update camera firmware and CMP software. 3. Enable auto-focus in camera settings. 4. Recalibrate the PT Helper assist feature. 5. Adjust network settings to avoid conflicts. If these steps don't resolve your issues, please provide more details about your setup (camera model, CMP version, operating system) so we can offer more specific assistance. Please reach out to our PTZOptics Support Team Support Numbers: 833-888-9706 or 484-593-2584 Monday -Thursday: 8 am to 6 pm EST Friday: 8 am to 4 pm EST Not open Saturday or Sunday. Community Portal: community.ptzoptics.com/s/ Thanks for checking out our Channel! Learn More: ptzoptics.com/
@@PTZOptics so first.. the USB is the USB that came with the package.. it works because it’s working properly on OBS… both my USB is plugged in and the Ethernet cable is plugged into the computer with a POE injector.. that way I can still control the camera settings until I can get proper control using the USB… the controls won’t work on CMP but I was able to find and download your PC version of the PTZ Optics app and install it.. I set up the connection on the app via USB and have had no issues outside of not having the Auto Tracking button on it… Version of CMP is 1.41 if I remember correctly. 2.. first thing I always do is check and update firmware that’s done… 3. I never said issues with auto focus… I said issue where auto tracking was not showing up on CMP.. 4. Not easy to mess with when I can’t even do what it ask. This is an issue along with not being able to control the camera on CMP. 5. I tried but could not get this figured out so that One Drive would work properly as I use One Drive to transfer videos over from my home to our church computer.. it goes in and out I wish there was someone available to help me on Sunday as this is the only time I am at the computer with the camera.. M-F is not good at this time
Is it possible to decrease headroom with the auto tracking option. I tried to move the red square but it doesn't work. We can zoom in in the image but we losts the sides obviously.
Hello - I'm using CMP to manage a 20x camera and I had created presets just last week. Now I opened the app and all my presets are gone. Is there some way to save my configuration or export it to a file so I can import whenever I need it? Preferably, the former. Also when I try to position the camera view, it constantly overshoots and goes to the extreme in the chosen direction.
Hi Paul .. Hi @PTZOptics .. it looks like to be a great Software .. still waiting for the Link activation .. we've several PTZ Optics 12x Cameras (Iguess 1st Gen.) in use .. and hope it will work with them .. along the Superjoy we also use to controll mult Camera sets the Autotracking feature would be very supportive in many cases .. looking forward to test it out ..
Hi Brandon, The CMP can't integrate with the Epiphan Pearl. The CMP can only interact with PTZOptics cameras. If your PTZOptics cameras are connected to the network, you can directly control the camera, ignoring the Epiphan Pearl.
Sad, you send several emails to this group ASKING for help in determining if their cameras will work for live video podcasting, no return emails, zero, none. Onward to other vendors.
Hi Virgo, our Beta testing group is currently closed right now. That's great to hear about the conferences! If you don't mind, would you share some pictures of the cameras and your setup with our Marketing team? You can email Lindsey at - lindsey.pope@haverford.com - Subject line: Share Your Vision.
Hello, Thank you for your interest. Unfortunately, we do not have a confirmed release date for Android at this time. Thanks for checking out our Channel! Learn More: ptzoptics.com/
Woohoo! The not-beta is released! Looking forward to trying out the multi camera color correction, since we've got a difficult backlit stage in our church.
Yes!!! Looking forward to testing. The record feature you mention, is it full native recording including audio? So can be used as a backup recording?
Waveform and Vector scope would be extremely useful on this software.
Hey Bill! That is a great feature request. I will forward that to the Product Team.
Thanks for checking out our Channel!
Learn More: ptzoptics.com/
Which PTZ Optics cameras does this support? Does it support the PTZ Optics 20x-NDI-WH?
Yes all the NDI models should work
This would be extremely useful to our setup. Have two of your cameras and being able to add the auto-track feature would justify buying a third. When can we get this software? The link just goes to a page that asks if I want to stay in the loop and I gave my email a week ago with no updates. Would gladly take a "beta" version even to just play with it so we can plan our future purchases accordingly.
Hi Dan, here is the link to the CMP download. Big things happening with software with us in 2024, please stay tuned!
LINK: ptzoptics.com/cmp/
Does the PTZ Optics PT12X-SDI-GY-G2 support this feature? Alternatively, can I upgrade the firmware to enable this functionality?
Hello!
You may be inquiring about auto-tracking with our PTZOptics G2 cameras.
1. Yes, the PTZOptics PT12X-SDI-GY-G2 Camera will work with the CMP. (Camera Management Platform) You can use the CMP to enable auto-tracking for a G2 Camera.
Learn more: ptzoptics.com/cmp/
2. No, the G2 cameras are no longer getting firmware updates. They cannot auto-track with the G2, except while using the CMP. For these advanced auto-tracking features, you must purchase a PTZOptics Move 4K, Move SE, or Link 4K.
Learn more: ptzoptics.com/move-4k/
SO I installed this after church today and I have experience nothing but trouble... I got the camera up but all the controls won't work... I want to use it via USB only (This is due to our network issues where my church is... LONG story but lets just say I have to use the Wifi for internet and the ethernet Port for the camera.. But when I have everything set up... I will sometimes show on my One Drive that I am offline ALOT.. all because the ethernet port and Wifi is used at the same time.. BUT yeah.. When I go in.. The controls won't work and Auto-focus is not visible like it shows in this video... Also there is a PT Helper assist that tells me to Move my Green Cross to the boundary area but Nothing moves or works.. I can only get a feed of the camera and nothing else.. very frustrated.
Hello!
It sounds like you're experiencing several issues with the PTZOptics Camera Management Platform (CMP). Let's address each one step by step:
1. USB Control Setup
Since you're using the camera via USB only, ensure that the camera is correctly set up for USB control:
Verify USB Connection: Ensure that the USB cable is securely connected between your PTZOptics camera and your computer.
Check USB Drivers: Make sure the necessary USB drivers are installed on your computer. You can download the latest drivers from the PTZOptics website.
2. Camera Controls Not Working
The control issues you're facing might be related to the USB control settings:
Camera Selection in CMP: Make sure you've selected the correct camera in the CMP software.
Firmware Update: Ensure your camera's firmware is up to date. Outdated firmware can cause compatibility issues. You can find firmware updates on the PTZOptics website.
3. Auto-Focus Issue
The auto-focus not being visible could be a settings issue within the CMP:
Check Camera Settings: In the CMP, go to the camera settings and ensure that auto-focus is enabled.
Camera Firmware: Again, ensuring the firmware is up to date can resolve many issues, including the auto-focus problem.
4. PT Helper Assist Issue
The PT Helper assist issue where you can't move the green cross might be due to software or configuration settings:
Software Version: Ensure you are using the latest version of the CMP. Sometimes, bugs in older versions can cause such issues.
Calibration: Try recalibrating the PT Helper assist feature by following the steps provided in the CMP documentation.
5. Network Issues Affecting Camera Operation
Using both Ethernet and WiFi simultaneously can sometimes cause network conflicts, especially with how Windows handles network priorities:
Network Settings Adjustment: You can adjust your network settings to prioritize one network over the other. Go to your network settings and set your WiFi as the primary network.
Disable Ethernet Temporarily: If possible, temporarily disable the Ethernet connection to see if this resolves the control issues.
Troubleshooting Steps Recap:
1. Verify USB connection and ensure correct camera selection in CMP.
2. Update camera firmware and CMP software.
3. Enable auto-focus in camera settings.
4. Recalibrate the PT Helper assist feature.
5. Adjust network settings to avoid conflicts.
If these steps don't resolve your issues, please provide more details about your setup (camera model, CMP version, operating system) so we can offer more specific assistance.
Please reach out to our PTZOptics Support Team
Support Numbers: 833-888-9706 or 484-593-2584
Monday -Thursday: 8 am to 6 pm EST
Friday: 8 am to 4 pm EST
Not open Saturday or Sunday.
Community Portal: community.ptzoptics.com/s/
Thanks for checking out our Channel!
Learn More: ptzoptics.com/
@@PTZOptics so first.. the USB is the USB that came with the package.. it works because it’s working properly on OBS… both my USB is plugged in and the Ethernet cable is plugged into the computer with a POE injector.. that way I can still control the camera settings until I can get proper control using the USB… the controls won’t work on CMP but I was able to find and download your PC version of the PTZ Optics app and install it.. I set up the connection on the app via USB and have had no issues outside of not having the Auto Tracking button on it…
Version of CMP is 1.41 if I remember correctly.
2.. first thing I always do is check and update firmware that’s done…
3. I never said issues with auto focus… I said issue where auto tracking was not showing up on CMP..
4. Not easy to mess with when I can’t even do what it ask. This is an issue along with not being able to control the camera on CMP.
5. I tried but could not get this figured out so that One Drive would work properly as I use One Drive to transfer videos over from my home to our church computer.. it goes in and out
I wish there was someone available to help me on Sunday as this is the only time I am at the computer with the camera.. M-F is not good at this time
Is it possible to decrease headroom with the auto tracking option. I tried to move the red square but it doesn't work. We can zoom in in the image but we losts the sides obviously.
We are still working on those feature requests. If you have any feature requests. You can email partners@ptzoptics.com
Hello - I'm using CMP to manage a 20x camera and I had created presets just last week. Now I opened the app and all my presets are gone. Is there some way to save my configuration or export it to a file so I can import whenever I need it? Preferably, the former.
Also when I try to position the camera view, it constantly overshoots and goes to the extreme in the chosen direction.
For overshooting, Try checking your firmware and rebooting your camera.
@@PTZOptics thanks for the reply. There is an update however the changelog didn't mention the issue at hand so I was hesitant to try.
Hi Paul .. Hi @PTZOptics .. it looks like to be a great Software .. still waiting for the Link activation .. we've several PTZ Optics 12x Cameras (Iguess 1st Gen.) in use .. and hope it will work with them .. along the Superjoy we also use to controll mult Camera sets the Autotracking feature would be very supportive in many cases .. looking forward to test it out ..
Hi! We just went live on our website. - ptzoptics.com/cmp-beta/
@@PTZOptics Thanks ..
How well does this work with Epiphan Pearl?
Hi Brandon, The CMP can't integrate with the Epiphan Pearl. The CMP can only interact with PTZOptics cameras. If your PTZOptics cameras are connected to the network, you can directly control the camera, ignoring the Epiphan Pearl.
I have 3 PTZ gen 2 cameras and would love to try this software. When does the link go live?
We just went live - ptzoptics.com/cmp-beta/
Sad, you send several emails to this group ASKING for help in determining if their cameras will work for live video podcasting, no return emails, zero, none. Onward to other vendors.
Hi Steve, I'm sorry to hear about your experience. What email were you using to contact us?
Did you email partners@ptzoptics.com ?
I really want to Beta test this on my system at church.
Sign up for the beta test!
Hi Paul, when is this out?
You can sign up and try the BETA today at PTZOptics.com/CMP. The official release is in January.
Hi. Is there any way to get into the beta testing group now? We are running all our conferences through ptzoptics cameras.
Hi Virgo, our Beta testing group is currently closed right now.
That's great to hear about the conferences! If you don't mind, would you share some pictures of the cameras and your setup with our Marketing team? You can email Lindsey at - lindsey.pope@haverford.com - Subject line: Share Your Vision.
Will an android variant of this software be released?
Hello,
Thank you for your interest. Unfortunately, we do not have a confirmed release date for Android at this time.
Thanks for checking out our Channel!
Learn More: ptzoptics.com/
when is this going to be released and how much will it be? i want the auto tracking
You can sign up for the beta today. It will be released for free in January
@@StreamGeeks Any update on this? It's February and we don't have a download yet from what it looks like
@@mitchellcrazyeye you can email support@ptzoptics.com to get the beta. We believe this version is the version that will be released soon
@@PTZOptics Done! Thank you guys!
The link doesn't work. I get an 404 error for the page not being available.
404 error for me as well.
Hey Chris, the Link will go live tomorrow afternoon.
@@mari-annetinholt4666 The Link will go live tomorrow afternoon.
@@PTZOptics Thank you for the information.
ptzoptics.com/cmp-beta/