Retaining Focus - How Deep Do We Need to Own

Organizations must decide which processes are their secret sauce, their differentiators, things that make them stand out. They decide which criteria to use for that differentiation.
Some are narrowly focused. They decided some processes or components are standard "off the shelf" and can be purchased or leased. Others decide everything is a differentiator. They need top-to-bottom ownership and custom everything. Organizations in the middle of change often swing from one position to another.
This talk uses a hotel analogy because otherwise, I'll use some technical system example that will only make sense to techies.