Yep, my lawn was power seeded and I suspect they cut the wire. It’s barely under the sod, maybe 1/2”. (I’m Switching providers, ATT fiber was ran to house a couple years ago) Thx for the info. ATT visiting tomorrow for trouble shooting. Bet they pull another line to house from box in yard. Thx again. (SUBd👍🇺🇸)
Yeah And no. If you are going to call them junk. And know why and what’s better. Then share. Wi-Fi could be better with them. But Ethernet part is the best. It’s hot you get the third party routers to work. So in what you are saying is that they work better for WiFi with third party.
This guy answer almost all my questions ❓ but I just got mine today from att because they installed it themselves the only problem is it turns white and in a few minutes later goes back to Orange and no Internet yet it's a little like the technician is going to have to come out here soon
Thank you very much for that. So when it goes white then orange. It could be that the gateway is defective or not receiving enough power. Those power plugs go bad sometimes.
@gabrielaguirre3111 it turned red. And you’ve followed my set up here? If you did. Then this is where you need to call att and have them send out a tech.
Been having issues with ATT fiber for a week now. Multiple techs have came out and they each do something different saying it’s going to fix issue. Constantly going out all day. Spectrum will be set up tomorrow, never had issue with them. Only switched bc brand new fiber lines ran through neighborhood
You have trouble with att fiber? Did they change out the SFP. Scope and clean the ends at the connections? Reporvision the account to make sure all setting are proper. Fiber is very delicate. If it’s not pristine all the way to the SFP. You will have issues.
Our router has been in the attic for 2 days and it's overheating right now. Do I need a new router or do I need to take it apart to let it cool? I of course will move it from the attic because this Texas heat is crazy right now. (Btw I reset it and it's still beeping red)
needs to be indoors anything above 85° will end up destroying the gateway. Was it installed by technician in the attic? When was the last time it was working?
@@purewhips1 hey (●’◡’●)ﾉ Thank you for texting back and yes a technician installed it in the attic but he warned us about overheating, I thought that was the problem. The actual problem was just a power outage lol. Once again THANK YOU ☺️.
Recently. This whole blinking white thing is needing a new gateway. Something has happened to the IP address and no longer seeing the public from what the techs have said. Call in a repair ticket or have them send you a new one.
Rumba caught the line and ripped it out of the wall. I inserted the 22g wire back in, but no luck. I can feel it grab, but no bueno. Is it not that simple? Thanks!
Non of these were my Issue… INTERNET WORKING FINE…. As i was watching TV then all of a sudden… No internet on tv go to check the box and theres the red light… Check all the conections both inside the house and ouside and everything looks good… i even checked it was all the way in (cables)… live alone so nobody else was in the house when it happened… 🤷🏽♂️
i don’t even have an sfp is that needed for an internet connection? I’m not sure why it isn’t there my mom asked me to try and fix it and i’ve done all the trouble shooting. Do i need a technician?
Hi my friend. I noticed on my box I have the red sfp plug but am only paying for 1gbps. Can that cause any issues? I've been having some but will spare the trouble of story for now.
Hello! No that will not cause any issue. The fiber signal coming in to the gateway is at a high frequency needing that red spf. You can go as low as 100/100 and up to 5000/5000 If you have issues at any speed. Then att needs to run a fiber check on the service.
@@purewhips1 I appreciate this first reply, I'm not sure what time it is where you are so I'm thankful. If you cna answer the next question, great if not no prob. My symptoms are, I actually turned off the wifi side of the box to use my own eero system. I decided to plug in other devices into the back, the 3 yellow ports, to get max speeds. Such as my pc, ps5. Whether I was plugged in the back with extra devices, or I just used to one blue 5gbps port for my eero, I will see the bgw320-505 flash a white light, then red solid for about 3 seconds then back to solid white again. It happens intermittently and only does this for about 10 seconds max. However I have lost connection at times on my plugged in devices, as well as over wifi, even when the att box and eero says we are good to go. Last tidbit, is when using the wifi, I've lost my wifi 6e connection that I had before. I was on a broadband (copper cable) 1gbps connection and could use 6e. At worst I'll schedule a tech. Thanks for reading if you do.
Alarm on the ONT will be red if there is no signal going to that modem. You can do Anything with out proper tools. So call in a ticket for it. Don’t unplug anything at all.
Could have. But what’s the fun in that. Ever seen lord of the rings. Yeah eagles could have ended it. But. Yeah. Thank you for the watch. I’ll make some shorter ones.
@@purewhips1 dude. You could have said.. if any of the wires are backwards or slightly disconnected, then said if any of your personal line or main line in the neighborhood was hit or broke or cut.. boom the whole video.
@@TheManiacc45 unfortunately sometimes that happens AT&T makes it seem as if it’s so easy and ready to play when it’s Some of these homes are remodeled and all the wires are ripped out hopefully this is an easy thing for the AT&T rep
If you didn’t get an SFP. then that means you have a modem somewhere where you will connect that Ethernet from the 010 to the bgw320 on the Ont red port.
I’m watching this on TH-cam web with a slow red light, strictly using Wi-Fi on my phone, TV still working, BUT Snapchat & TH-cam app won’t work…… the hell does this mean? 🤣🤣
@@haystack17 don’t know. Maybe. Nothing ever gets to any points. It’s just the world we live in. If the internet is not working and you’ve reset the gateway and it’s not working. Might as well call the company.
@Supreme-lh8zs well heck. Make a call to att and have them push the registration. Also. Make sure that you’re gateway front light is solid white and not blinking green or red.
Yep, my lawn was power seeded and I suspect they cut the wire. It’s barely under the sod, maybe 1/2”.
(I’m Switching providers, ATT fiber was ran to house a couple years ago)
Thx for the info. ATT visiting tomorrow for trouble shooting. Bet they pull another line to house from box in yard.
Thx again. (SUBd👍🇺🇸)
These modems are junk
Yep. Mine doesn’t even show the light when I set it up.
how
Indeed. Which do you suggest?
Yeah And no.
If you are going to call them junk. And know why and what’s better. Then share.
Wi-Fi could be better with them. But Ethernet part is the best.
It’s hot you get the third party routers to work. So in what you are saying is that they work better for WiFi with third party.
This guy answer almost all my questions ❓ but I just got mine today from att because they installed it themselves the only problem is it turns white and in a few minutes later goes back to Orange and no Internet yet it's a little like the technician is going to have to come out here soon
Thank you very much for that.
So when it goes white then orange. It could be that the gateway is defective or not receiving enough power. Those power plugs go bad sometimes.
@gabrielaguirre3111 I got mine fix from att.
@@purewhips1 welcome and I forgot to tell you mine fix now.
@@cs77smith67 cool. Thank you for letting me know!
@gabrielaguirre3111 it turned red. And you’ve followed my set up here? If you did. Then this is where you need to call att and have them send out a tech.
Been having issues with ATT fiber for a week now. Multiple techs have came out and they each do something different saying it’s going to fix issue. Constantly going out all day. Spectrum will be set up tomorrow, never had issue with them. Only switched bc brand new fiber lines ran through neighborhood
You have trouble with att fiber?
Did they change out the SFP. Scope and clean the ends at the connections? Reporvision the account to make sure all setting are proper.
Fiber is very delicate. If it’s not pristine all the way to the SFP. You will have issues.
Becoming more and more difficult just to install some damn wifi!
Yup. But Wi-Fi is becoming more and more stronger. Reason needing for the best you can get.
Our router has been in the attic for 2 days and it's overheating right now. Do I need a new router or do I need to take it apart to let it cool? I of course will move it from the attic because this Texas heat is crazy right now. (Btw I reset it and it's still beeping red)
needs to be indoors anything above 85° will end up destroying the gateway.
Was it installed by technician in the attic?
When was the last time it was working?
@@purewhips1 hey (●’◡’●)ﾉ Thank you for texting back and yes a technician installed it in the attic but he warned us about overheating, I thought that was the problem. The actual problem was just a power outage lol. Once again THANK YOU ☺️.
Do you know how to fix a router that’s blinking white?
Recently. This whole blinking white thing is needing a new gateway.
Something has happened to the IP address and no longer seeing the public from what the techs have said.
Call in a repair ticket or have them send you a new one.
Rumba caught the line and ripped it out of the wall. I inserted the 22g wire back in, but no luck. I can feel it grab, but no bueno.
Is it not that simple?
Thanks!
Non of these were my Issue… INTERNET WORKING FINE…. As i was watching TV then all of a sudden… No internet on tv go to check the box and theres the red light… Check all the conections both inside the house and ouside and everything looks good… i even checked it was all the way in (cables)… live alone so nobody else was in the house when it happened… 🤷🏽♂️
It’s an issue with the network. They need to send out a tech to repair this.
How do I take that silver piece you placed in the sfp area? Switching modems and I need that
There is a lever on the side of it after you unplug the fiber line that should get you going
i don’t even have an sfp is that needed for an internet connection? I’m not sure why it isn’t there my mom asked me to try and fix it and i’ve done all the trouble shooting. Do i need a technician?
Yes you will need a technician. Call Asap
Hi my friend. I noticed on my box I have the red sfp plug but am only paying for 1gbps. Can that cause any issues? I've been having some but will spare the trouble of story for now.
Hello! No that will not cause any issue.
The fiber signal coming in to the gateway is at a high frequency needing that red spf.
You can go as low as 100/100 and up to 5000/5000
If you have issues at any speed. Then att needs to run a fiber check on the service.
@@purewhips1 I appreciate this first reply, I'm not sure what time it is where you are so I'm thankful. If you cna answer the next question, great if not no prob. My symptoms are, I actually turned off the wifi side of the box to use my own eero system. I decided to plug in other devices into the back, the 3 yellow ports, to get max speeds. Such as my pc, ps5. Whether I was plugged in the back with extra devices, or I just used to one blue 5gbps port for my eero, I will see the bgw320-505 flash a white light, then red solid for about 3 seconds then back to solid white again. It happens intermittently and only does this for about 10 seconds max. However I have lost connection at times on my plugged in devices, as well as over wifi, even when the att box and eero says we are good to go. Last tidbit, is when using the wifi, I've lost my wifi 6e connection that I had before. I was on a broadband (copper cable) 1gbps connection and could use 6e. At worst I'll schedule a tech. Thanks for reading if you do.
My cat chewed the wire and I got a fiber cable that doesn’t fit that metal box looking thing. What to do?
For sure call att and tell them the line seams to be broken. They will send a tech.
Can I buy an sfp cable to plug in to stop getting disconnections?
I don’t know if you can just buy one.
You might just have to get some from att.
My last modem I had I think had the green one but the one I have is orange so my green line won't work then I will have to get an orange line.
Should be just an Ethernet cord.
If not. You’ll have to call att and send out a tech.
Mine is just blinking white any advice we tried allot of things like resetting it
Blinking white. Did it ever update on that smart home manager app?
@@purewhips1 well i have no clue but it just turned back on guess it needed a few minutes to boot back up idk i’m not educated in my wi-fi lol
@delaybtw5965 download that smart home manager and log into it. It will let you know if it’s got a low signal or now.
What if you’re on the ONT, red cable
On the Ont red cable??
Is it plugged in?
Is the alarm on?
Same question as above. Mine is plugged in properly.
What alarm do u mean?
Alarm on the ONT will be red if there is no signal going to that modem. You can do Anything with out proper tools. So call in a ticket for it.
Don’t unplug anything at all.
This could have been a 60 second video. Jesus
Could have. But what’s the fun in that. Ever seen lord of the rings.
Yeah eagles could have ended it. But. Yeah.
Thank you for the watch. I’ll make some shorter ones.
@@purewhips1 dude. You could have said.. if any of the wires are backwards or slightly disconnected, then said if any of your personal line or main line in the neighborhood was hit or broke or cut.. boom the whole video.
@BadSSBowtie yeah. Shorts are fine. Have some. I’ll set you one up for tomorrow. 😁
Literally got mine today and it didn’t work from the start have to have a tech come out
@@TheManiacc45 unfortunately sometimes that happens
AT&T makes it seem as if it’s so easy and ready to play when it’s
Some of these homes are remodeled and all the wires are ripped out hopefully this is an easy thing for the AT&T rep
So blinking red light means ok ?
Blinking red light is no service.
Hope I didn’t say that somewhere.
@@purewhips1 thanks 🙏
They need better modems. I had one last year go out and now have another out. Their support is useless as well.
Yeah! They do. But the gateways work fine if you invest in a third party router.
what if i didnt get an sfp?
If you didn’t get an SFP. then that means you have a modem somewhere where you will connect that Ethernet from the 010 to the bgw320 on the Ont red port.
I’m watching this on TH-cam web with a slow red light, strictly using Wi-Fi on my phone, TV still working, BUT Snapchat & TH-cam app won’t work…… the hell does this mean? 🤣🤣
So you got no WiFi. But it’s working
Yeah glitch in this matrix.
@@purewhips1 glitch is such an understatement here
The dude said : are your cables plugged in correctly ? And then flipped stuff around and didn’t say wich way was the correct way. Dumb review
Hey. Thank you for the dumb comment for the review.
My dog pulled that green cord from outside on the wall. I’m lost
You can either call AT&T and have them send you a technician with the data cable or run to Best Buy and see if they have a two pair data cable
And if it’s a fiber, you will definitely need to have AT&T send you a text
@@GtGamerGc thank you
I thought I replied to this call 288-2020 have them send a technician hopefully you already got all this figured out before this reply
Ive never had a router i cant unplug and plug back into the wall without breaking it. This thing is junk Lol
It’s hard to remove some of the green ones for some reason the latch does not remove the other latch that is inside the module
@@purewhips1 I ended up having an outage in my entire neighborhood, techs had to come out. Appreciate the video and knowledge my man!
Mine is flashing green but the activation button is grey.
Start the app over and try it again. Should work once it’s sees the Ont modem
Blinking green is a good sign
Did it ever work for you
Yeah it did.
Done this many times. With the app. With att on the phone.
Heck I know a few att techs that I can call for small stuff like this too.
How did you get it fixed
@ Kidsmurf11
God Loves you, repent and follow Jesus Christ❤️✝️🙏🏾
Thank you.
Such trash. I had an outage and it wouldn’t come back. Then it came back for two minutes and went out again.
Y’all get it fixed
Thanks help a lot man 👍
Hello , mine is still on red blinking light..
Have you called AT&T to see if they can ship out a tech to you?
Did this video ever get to a point?😅
@@haystack17 don’t know. Maybe.
Nothing ever gets to any points. It’s just the world we live in.
If the internet is not working and you’ve reset the gateway and it’s not working. Might as well call the company.
Bro I don’t even have the sfp
Did they now send you one?
Or do you have a 010 in the garage and they sent you this one to back feed into it?
It say it’s connected but not internet
Same
Did you register the gateway with the smart home manager?
@@purewhips1 yes and still the same
@Supreme-lh8zs well heck.
Make a call to att and have them push the registration.
Also. Make sure that you’re gateway front light is solid white and not blinking green or red.
@@purewhips1 it is solid white but still no internet connection weird 😂🤔
You talked too much bro
Not enough.
If I under explain. Y’all don’t get it.
If I say more. Y’all still don’t get it.
How you want this explained. Bro.
hey, thats step by step instructions, not everyone expertise in network
my wire snapped
Oh no. You need to call in a ticket and have the line replaced
@@purewhips1 that is what we did