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The audio via bluetooth is for calls only, the media cable supplied with the Pen will allow audio from calls, music, video, any audio from your mobile phone or other device with a 3.5mm audio output. The cable is short, with 3.5mm at one end and micro usb at the other end (to plug into the bottom of the Pen). Frankly you're better anyway using the media cable than faffing about with Bluetooth on the Pen, just plug in and go, no dramas. If you have a newer phone with no headset jack you will need to use an adapter (typically supplied with the phone).

Helo Eliakim, you can use Roger X 03 band with a ComPilot II, no telecoil for Roger Neckloop and no DAI option, so your option is ComPilot II with a Roger X plugged into the bottom. Regards, Paul

@@HABHearing thank you i didnt expect your reply thats so kind😌😌😌🥲🥲,if so then i should take a roger audeo b 13 insterd it has direct conection btn roger x reciever hearing aid and pen right?

@@eliakimsando2919 Thats right, either a ComPilot and Roger X 03 and, or a Roger X 03 band and AS18 DAI shoe for each hearing aid, or a Roger 18 integrated receiver for each hearing aid. If the Audeo B13 has a telecoil (I think it has) then you can also use a Roger Neckloop. Regards, Paul

Hi, if the Pen is the primary transmitter then you need to delete all the pairings on the Pen, then choose a Clip-on Mic as the primary to pair to the receivers and the other transmitters. Although.... I can't think of a good reason to do that if you have a Pen and 2x Clip-on Mics. If the Pen isn't present and / or switched on then the first Clip-on Mic that you switch on will act as a primary anyway. The Pen will act in lapel mode only if a secondary transmitter ie exhibit the same behaviour as a Clip-on Mic.

@@fmhearingsystems Does the Pen work with only Bluetooth? or does it work with Roger too?

Yes you can pair a Pen to a Select and pair a Select to a Pen....

@@PaulMinikin I tried but got a red light indicators when I paired the two devices. What does the red light mean?

@@djstacey92 Something not quite right there. Delete all pairings on all devices, then reset all devices. Switch everything off then on. Then, re-pair....

Might be you need to upgrade the firmware. Do that first.

@@PaulMinikin how do I do an a firmware upgrade?

Hello Fatih, you should not need to buy the Select for this purpose, the person you are calling should be able to hear you via your hearing aid microphones relaying to your mobile phone. I think it's worth looking again at this with your hearing professional. Using Roger with Marvel is really good but for the purposes of mobile phone calls I would not expect you to need to use Roger.

Hi Mick, depends on how you are outputting the sound from the TV. If you're using the headset jack its a 50/50 whether it will mute the TV speakers. If you take the audio out the back of the TV or via a set top box you should not have that problem. The speakers will output to the room and you will hear via Roger. Regards, Paul

Hi JP, neither the Pen nor the Select would be particularly good on a big conference table, they are both best for smaller groups and need to be nearer to the person you need to hear, particularly when the acoustics become more challenging. Both would be fine on a lectern as they are close to the speaker and can broadcast to your receiver(s) for a good distance. Both are good in a big room, and both are affected if things get in the way (like bodies / objects etc). The Pen is better when hand held and on the move, the Select is better if sat on a flat surface like a smaller table in a conference mode. For larger tables in a meeting type scenario you'd be better with a Roger Table Mic. Regards, Paul

@@PaulMinikin Thanks greatly for your advice. The cost is prohibitive in Australia and no rebates so I'm looking for the best all rounder. I will need to occasionally use for all those situations ie on table in meeting, lectern and in restaurant. Previously thinking Select but leaning now to Pen to follow conversation in restaurant. Can the Pen at least assist in omnidirectional mode in a larger table meeting even if not as good as table mic?

@@JPLKMoz Hi JP, the Pen is really good if hand held but it isnt great flat on a table, Select is better on a table. If the table has 8 or more round it (not the number of people but the distance from mouth to transmitter is the thing) then the Pen (and Select too) starts to struggle because of the distance from mouth to Pen. It's all about understanding how the technology works and making the most of where it is good, and working round it's limitations. A magic wand it is not, but Roger is great technology if used at its best. When we hear of negative comments about Roger it tends to be because the user has not quite grasped what the technology is capable of, what it can't do, and not worked out the ways to make the best use of the technology. If you want a Pen to work flat on a conference table with 20 people sat round it just won't cut the mustard. Pen is best thought of as for noise and in small groups, for that it is great. From your comments I'd lean towards Select to be honest, with Select in a restaurant you can place it on the table and let it do its thing, you can use both hands to eat your meal! Sat round a table of 4, maybe 6 it'll be fine, just don't spill your drink on it!

I have three Pens now and space them out on the conference table. Provided the room acoustics are reasonable, they work well, especially if the meeting is orderly and people aren't speaking all at once. The social distancing provisions of the coronavirus crisis are actually working against this however as people have to be spaced out. The closer they are, the better!

Does the pen only stream the audio to your hearing aid? Do you still need am additional microphone, and if so, what do you use? I am trying to set up my computer as my new job has a lot of online phone calls.

@@lolwu7718 There is a short cable that you can plug into the headphone socket on a computer then into the Pen. The Pen then streams to your hearing aid. The same cable can be plugged into a mobile phone's earphone socket and the Pen so you can make and receive calls. If you don't have the right Phonak hearing aid, you will need a connecting device called a MyLink which Phonak provide. The Pen can also connect to the Digital Audio out socket on a TV via a special dock. This provides good quality sound. I understand the Phonak can 'listen' to up to ten Roger Pens at a time. I have three which I use in meetings or with groups of people.

look into the Phonak PartnerMic, they are about $200 online. I use one for my spouse so I can hear her while driving.

@@yorinov2001 Thanks. Does it suppress the electrical interference form the car and the road noise?

@@yorinov2001 In Australia they are about A$450.

I don't hear any electrical noise bu you do hear background noise

@@davidkilner2705 I am in UK but hoping to move to Australia in 2 yrs to live. Would I be better waiting until I got to Australia to have this system?

From our website.... we are only shipping to the UK though....

Hi Lisa, thanks for asking and yes, if it helps in these times go ahead. Regards, Paul

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Erm......there are no subtitles because there is no speaking.....Of course we care! The video is a Phonak corporate video purposefully with no speaking and with descriptions in words commenting on the different actions. Hope that clarifies!

Hearing impaired here....nobody was speaking. It's a demo. Everything is there. Stop trying to find a problem when there isn't one.

Hi Liz, the performance of Pen and Pen IN are exactly the same and likewise Select to Select IN, our assessment of the two devices and how they compare are unchanged.... Regards, Paul

Hi Adam, no aux out....Regards, Paul

@@PaulMinikin Bummer, thanks for getting back to me. Know of anything like the Roger Select that has aux out?

@@AdamLogan313 Off the top of my head no.....

Isn't the Bluetooth function in effect the 'Aux Out' port?

@@davidkilner2705 To the hearing aids you mean? Yeah of course, but that's not helpful if you want to be able to use the input of the Roger products for auto-captioning tech on a computer or mobile device or record the audio like I'm wanting to do.

HI Adeeb, you need to send the Pen into Phonak for repair, this is not something you can repair yourself. Regards, Paul

Paul Minikin thank u sir for answering.

@@adeebmuhammed4781 No problem.....

I don’t know the price of the hearing aid as we gets it free from the nhs

No problem Jim, the automatic captions can be a little inaccurate!

We have found the opposite to that, bearing in mind you need to be reasonably close to the Select for it to work ie understanding how it works best and using to best advantage. If the speaker is too far away from the Select and the background noise is too prevalent in comparison, the background noise is going to wash over what you need to hear. The answer is if the background noise is too prevalent thats a cue for the speaker to be closer to the Select so it can detect the speech in the noise and enhance it at the expense of the noise. Regards, Paul