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Hi @chatvideos8145, our team would really like to get in touch with you to discuss the issues you're experiencing. Please may you provide us with the following: - Name and Surname - Email address You're welcome to comment your details here or pop us an email at commnications@lasec.com

Lpg. Liquified petroleum gas

Hi @jessierolph, to activate/deactivate the keypad lock, you would need to press both the "On/Off" and the "1" button simultaneously for over 6 seconds.

I’ve tried doing that, the icon flashes but I still can’t access any menu

Hi @@SophieHolden, we're sorry to hear that you've been unable to access the menu. Please feel free to reach out to our Cold Chain Equipment Product Manager, Tamryn Lucas, via email at tamryn.lucas@lasec.com.

You press 1 then 2 then 3 then P and it should work 🤞🏼

​@@LasecGroup it's not working

Hi Hazwan, E - L advises that communication to the power unit has been interrupted/disrupted; Try plugging it into another plug point and see if the same error message occurs? If the same error message appears, we recommend contacting your supplier directly to have the equipment serviced to avoid any damage. You may also look at pages 19 and 23 of this document, www.memmert.com/index.php?eID=dumpFile&t=f&f=5318&token=a5754c94ae408da30fe5b23c41ea693148e8c08e, for possible explanations for the issue.

Liquid level too low

Hi Yousra, Operation should be with non-flammable thermostating liquids only! The tray may suffer damage as a result of corrosion and pitting, causing the temperature control fluid to infiltrate the heating system. Only ever use demineralised water with a conductance level of 5-10 microsiemens and a pH value between 5 and 7. The tray may suffer damage if ultrapure water or DI water with an electrical conductance level of below 5 microsiemens is used. Only ever use pretreated water with a conductance level of 5-10 microsiemens. Please see page 8 of this document, www.memmert.com/index.php?eID=dumpFile&t=f&f=5318&token=a5754c94ae408da30fe5b23c41ea693148e8c08e.

Hi Edwin, it is our pleasure and we are glad you enjoyed it! We are happy to be able to do these trainings and will definitely be doing more in the future. If you have any other topic ideas you would like us to cover, please let us know.

Hi Beni, All water baths are fitted with a mechanical temperature limiter (TB) Protection Class 1 to DIN 12880. If the electronic control unit should fail during operation and the fixed factory-set maximum temperature is exceeded by approx. 30°C the temperature limiter switches off the heating permanently as a final protective measure. The symbol lights up continuously as a warning. In addition to its function as overtemperature protection, the TB also operates as low-level protection, i.e. the heating is switched off permanently if the liquid drops below a certain level. As a warning, the symbol lights up continuously. Please see page 13 of this document, www.memmert.com/index.php?eID=dumpFile&t=f&f=5315&token=8a24842996f805be3740965c13a73a63dd431a41, for possible solutions to fix. It is recommended to contact your supplier directly for further customer support so as to not damage the equipment.

@@LasecGroup okay, thanks for your advice, i'll try it first

Thank you so much for the kind words Gary :) We strive to continue to uphold this quality of service.