The insurance industry is at a critical turning point. COVER’s Tony van Niekerk sits down with Marcus Looft, Strategy Director at Earnix, to unpack the insights from Earnix's 2024 Insurance Trends Report. Together, they delve into the challenges insurers face, including inflation, cybersecurity threats, and the hurdles of modernising legacy systems.
Marcus highlights the urgency for change, driven by rapid technological advancements like AI and cloud computing. He explains how insurers are integrating these tools to improve decision-making speed, accuracy, and collaboration. The discussion also touches on regulatory compliance, where Marcus emphasizes the importance of transparency and preparedness in a fast-evolving landscape.
Listeners will gain valuable insights into the transformative power of data analytics and AI, as well as the ethical considerations of maintaining human oversight. Learn how forward-thinking insurers are using innovation to stay competitive and improve their services for customers and communities alike.