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- 478 693
CTI and Contact Center for Salesforce
Germany
เข้าร่วมเมื่อ 8 ก.ค. 2012
Mirage Computer Systems GmbH, founded in 1995, is specialized in CTI products for Salesforce integrating into a wide range of phone systems (on-premise, Cloud, MS-Teams, Amazon Connect).
With several products on Salesforce AppExchange, solutions for all aspects of computer telephony are offered:
• CTI Data Connector for Salesforce
• Automatic Call Distribution for Salesforce
• Audio Link and Archive Service
• Amazon Connect SoftPhone by Mirage
• Mirage Connector for Service Cloud Voice
Our products are used in 75+ countries, available in multiple languages, and over 3.500 companies benefit from them.
With several products on Salesforce AppExchange, solutions for all aspects of computer telephony are offered:
• CTI Data Connector for Salesforce
• Automatic Call Distribution for Salesforce
• Audio Link and Archive Service
• Amazon Connect SoftPhone by Mirage
• Mirage Connector for Service Cloud Voice
Our products are used in 75+ countries, available in multiple languages, and over 3.500 companies benefit from them.
Introducing Mirage - Connect your telephone system to Salesforce
Connect over 100 telephony systems with Salesforce, including Microsoft Teams and Service Cloud Voice.
Watch our short explainer video to learn more about how Mirage can help your organization to increase productivity and create smoother and more delightful experiences for your customers.
Watch our short explainer video to learn more about how Mirage can help your organization to increase productivity and create smoother and more delightful experiences for your customers.
มุมมอง: 427
วีดีโอ
Unlocking Efficiency: Integrating Microsoft Teams as a Phone System with Salesforce
มุมมอง 8489 หลายเดือนก่อน
This is a recording of our February 2024 webinar on unlocking efficiency within your organization by integrating Microsoft Teams as a Phone System with Salesforce. Dieter Härle is joined by Annika Seewal, Senior Account Executive at Mirage and Neil Crawford, CPO at Unaric. Together, they discuss how Microsoft Teams has grown in popularity as a Telephone System and using Mirage, the ease with wh...
CTI Data Connector for Salesforce - Spring 2023 Release
มุมมอง 353ปีที่แล้ว
This webinar provides a complete overview as well as a live demonstration of the Spring 2023 release. Special highlights are: - MS-Teams using Queues - Wallboard and Live Agent Dashboard More information about the CTI products can be found here www.mirage-systems.de The Webinar is in English
Contact Center with 3CX VoIPTools and Salesforce integration
มุมมอง 26Kปีที่แล้ว
The joint webinar Mirage / VoIPTools provides a complete overview and a live demonstration of the 3CX Integration in Salesforce as a contact center solution. - VoIPTools introduction - www.voiptools.com - CTI Data Connector for Salesforce - Overview - 3CX - technical Integration with VoipTools and supported clients (Windows SoftPhone, Web Phone, Mobile APP, Desktop APP) - MS-Teams Integration w...
CTI Data Connector for Salesforce and Microsoft Teams for landline (PSTN) calling
มุมมอง 391Kปีที่แล้ว
If you are using Salesforce and Microsoft Teams with direct routing or Microsoft calling plans for landline phone calls, this is the webinar for you. - Directly connect Salesforce to Microsoft Teams with Graph API - All the features of CTI Data Connector with out- and inbound calls, Workflows, Power Dialer, SMS... - Live Agent Dashboard gives an overview of the user's presence state, skills, lo...
CTI Data Connector for Salesforce with GoToConnect and GoToConntact center
มุมมอง 2942 ปีที่แล้ว
Salesforce CTI integration with GoToConnect and GoToConntact center presented by H W, Mirage and GoTo
Power Dialer and Live Agent Dashboard with CTI Data Connector for Salesforce
มุมมอง 3042 ปีที่แล้ว
Learn everything about the CTI Data Connector for Salesforce Power Dialer and Live Agent Dashboard in this webinar. From configuration to working with personal lists or queues with multiple agents. Make calls, postpone calls, or prolong the call wrap-up time. The Power Dialer is a great tool to automate and organize calls. * Personal lists * Calls with queues and several agents assigned to a qu...
CTI Data Connector for Salesforce - Autumn 2022 Release
มุมมอง 1522 ปีที่แล้ว
This webinar provides a complete overview as well as a live demonstration of the Autumn 2022 release. Special highlights are: - Power Dialer - more advanced features and automatic call reminder - High Velocity Sales (Salesforce Sales Engagement) integration - MS-Teams with CC4ALL Contact Center - Dial using e-mail address More information about the CTI products can be found here www.mirage-syst...
Salesforce CTI Integration mit GoTo Connect GoTo Contact Center
มุมมอง 2052 ปีที่แล้ว
Dieses Webinar gibt Ihnen einen vollständigen Überblick sowie eine Live-Demonstration der Salesforce Integration mit der Cloud Telefonanlage GoTo Connect - CTI Data Connector for Salesforce - Überblick - GoTo Connect - technische Integration und unterstützte Clients - Upgrade GoTo Connect zu der Contact Center Lösung GoTo Contact Center - MS-Teams mit GoTo Connect - Q&A Session zur Salesforce I...
CTI Data Connector for Salesforce - Feature Overview in 10 minutes
มุมมอง 4.7K2 ปีที่แล้ว
CTI Data Connector for Salesforce is a native CTI application for Salesforce Sales and Service Cloud. Get a quick overview about inbound calls, call documentation, live agent dashboard, power dialer and reports.
Power Dialer with CTI Data Connector for Salesforce
มุมมอง 1682 ปีที่แล้ว
Learn everything about the CTI Data Connector for Salesforce Power Dialer in this webinar. From configuration to working with personal lists or queues with multiple agents. Make calls, postpone calls, or prolong the call wrap-up time. The Power Dialer is a great tool to automate and organize calls. * Personal lists * Calls with queues and several agents assigned to a queue * Repeat calls after ...
CTI Data Connector for Salesforce Spring 2022 Release
มุมมอง 2342 ปีที่แล้ว
This webinar provides a complete overview as well as a live demonstration of the Spring 2022 release. Special highlights are: - Power Dialer - automatically dial from a campaign - suitable for call centers but also for sales and administration (release highlight) - Start a flow during a call - MS-Teams presence state - Synchronize the presence state from MS-Teams to Salesforce to 3CX - SMS Temp...
Innovative Cloud Telefonanlage von PMG
มุมมอง 1052 ปีที่แล้ว
Dieses Webinar gibt Ihnen einen vollständigen Überblick sowie eine Live-Demonstration der Salesforce Integration mit der Cloud Telefonanlage der PMG AG. - CTI Data Connector for Salesforce - Überblick - AIRFON - technische Integration und unterstützte Clients - Upgrade AIRFON zu einer Contact Center Lösung mit der CTI Data Connector Contact Center Suite - PMG AG - Alleinstellungsmerkmale und Üb...
Salesforce CTI Integration mit Microsoft Teams
มุมมอง 7082 ปีที่แล้ว
In dem gemeinsamen Webinar von Mirage Computer Systems und H W CONSULT GmbH erfahren Sie, welche Möglichkeiten es gibt, Microsoft Teams für die Festnetztelefonie mit Salesforce einzusetzen. Dabei werden alle möglichen Teams Optionen - Microsoft Calling Plan, Direct Routing, Operator Connect und Anschluss über eine Cloud Telefonanlage erläutert.
CTI Data Connector for Salesforce mit SwyxIT!
มุมมอง 2142 ปีที่แล้ว
Short explainer - calls in Salesforce with SwyxIT (enreach) phone system.
CTI Data Connector for Salesforce - Winter 2022 Release
มุมมอง 1402 ปีที่แล้ว
CTI Data Connector for Salesforce - Winter 2022 Release
Contact Center with 3CX and Salesforce integration
มุมมอง 1.9K3 ปีที่แล้ว
Contact Center with 3CX and Salesforce integration
CTI Integration in Salesforce with Microsoft Teams - Webinar
มุมมอง 49K3 ปีที่แล้ว
CTI Integration in Salesforce with Microsoft Teams - Webinar
Mirage Connector for Service Cloud Voice
มุมมอง 2593 ปีที่แล้ว
Mirage Connector for Service Cloud Voice
CTI Data Connector for Salesforce - send SMS
มุมมอง 1293 ปีที่แล้ว
CTI Data Connector for Salesforce - send SMS
CTI Data Connector for Salesforce - Inbound Call and Task creation
มุมมอง 2523 ปีที่แล้ว
CTI Data Connector for Salesforce - Inbound Call and Task creation
CTI Data Connector for Salesforce / Amazon Connect Cloud Contact Center
มุมมอง 1.1K4 ปีที่แล้ว
CTI Data Connector for Salesforce / Amazon Connect Cloud Contact Center
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Any link I can go to for the AppExchange details?
Hello Stephano, find below the link to the appexchange listing . To get detail information about different MS-Teams integrations please contact sales@mirage-systems.com . Appexchange: appexchange.salesforce.com/appxListingDetail?listingId=a0N30000004g5sgEAA
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Can you input Leads in to the dialer instead of Contacts or Opportunities?
Leads, Contacts are Accounts are supported for Power Dialer campaigns - watch this video about the Power Dialer - helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/power-dialer-video.html
@@miragesystem Thank you! One more question: Is High Velocity Sales supported?
@@michaelchaney1061 Yes, you can use CTI Data Connector in combination with High Velocity Sales
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Keep on rockin'!! You really need P r o m o S M!
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Greeting feature with automatic call distribution..looks good