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Hola, por favor contacte con el servicio de atención al cliente en nuestro sitio web.

De manière générale, vous pouvez utiliser la méthode présentée dans la vidéo. Si votre moteur est particulier, vous pouvez contacter notre service client pour demander une solution spécifique.

If you purchased a brand new battery from our official store, it should come with both charging and discharging fuses. If you need further assistance, you can send photos or videos of the battery to our customer service, and they will help you with your questions.

@@YOSEPOWER thank you

Actually, a chain whip is necessary for removing a cassette, but it's true that it's not needed for installation. The cassette can be easily installed using a lockring tool.

Thank you for reaching out and sharing your experience. We're sorry to hear about the difficulties you're having with the kit. It sounds like there might be an issue with the controller. Please contact our customer service team to troubleshoot the problem, and if necessary, we'll arrange for a replacement or refund. We apologize for the inconvenience and will do our best to resolve this as quickly as possible.

Vielen Dank für Ihre Unterstützung. Wir werden weitere Videos machen.

Danke für Ihren Kommentar.

Der Hintergrundton war zu laut und wurde daher entfernt.

Hola, si no instalas las manetas de freno del kit, el kit también puede funcionar normalmente. Sin embargo, los frenos no tendrán la función de cortar el motor. Si dejas de pedalear, el motor dejará de asistir. Pero por razones de seguridad, te recomendamos instalar las manetas de freno con corte de corriente según las instrucciones, ya que cortar el motor es más seguro en situaciones de alta velocidad.

Gracias por la aclaración. Un saludo.

Désolé, nous ne proposons pas actuellement de jante de cette taille.

Es tut uns sehr leid, dass Sie Unannehmlichkeiten hatten. Aufgrund der Zeitverschiebung und der Feiertage in China wurde die Reaktionszeit unseres Kundenservices beeinträchtigt. Bitte haben Sie Verständnis dafür. Sobald Sie uns eine Nachricht per E-Mail senden, wird unser Kundenservice Ihnen antworten. Bezüglich des Problems mit dem Controller bitten wir Sie, erneut mit dem zuständigen Kundenservice in Kontakt zu treten, damit er Ihnen eine Lösung anbieten kann.

Hello, error 25 usually indicates an issue with the brakes. For specific troubleshooting steps, you can reach out to our customer service via email. They will guide you through the process.

Thanks for your comment.

Hi, the motor is almost completely maintenance-free. However, if the motor makes noise, a small amount of lubrication can make the ride quieter. It is important to note that too much lubricant is not beneficial for the rear hub and may damage the electrical components.

@@YOSEPOWER thanks for the answer. I have a front hub motor

Hello, We are creating videos based on feedback from some of our customers. We will strive to produce higher quality videos.

The speed version is €995.90, and the torque version is €1,099.90. For detailed information, please click the link in the video description.

@@YOSEPOWER Thank you for your response, 🙂

Dear Customer, thank you very much for purchasing our 500-watt e-bike kit and for sharing your experience. We are sorry to hear about the issues you encountered while trying to purchase an additional battery. To assist you better, could you please provide more details? Which country are you from? Did you contact Amazon customer service or the official website’s customer service? We will further investigate this issue. Thank you again for your feedback and for your support and understanding.

The bike's seat is adjustable, with the seat-to-ground distance ranging from a minimum of 84 cm to a maximum of 104 cm (33-40 inches). For more information on other parameters, please click the link in the video description.

Vielen Dank😊

😊Thank you.

Bonjour, vous devez acheter ce capteur séparément : yosepower.com/collections/accessories-1/products/hollowtech-ii-sensor

Danke für deinen Kommentar.

Hello, I’m sorry to hear that your product has malfunctioned. If your kit is still under warranty, you can contact customer service on the website for repairs or replacements. You can also ask them about any related issues.

Hello, the wrench in the video is not included in the kit. You can check the packing list on the product page on our website.

Yes

We strive to release more videos about our products, so be sure to follow us to stay updated and not miss any valuable information.😀

Thank you for your support to YosePower.

Hello. First, you need to remove the retaining ring from the clutch. Then, turn the motor upside down and place it on a wooden board. Tap it to take it out.

Hello, please contact our customer service and follow the instructions to find the issue. We will provide repair or replacement services within the warranty period.

They are not the same.

We have reported this to the relevant department. Planning and filming take some time. Sorry to keep you waiting.

¡Gracias por tu mensaje! Entendemos tu situación y, aunque actualmente no podemos ofrecer bicicletas gratis, regularmente tenemos promociones especiales. Por favor, sigue nuestras actualizaciones en nuestra página web y en las redes sociales para obtener la información más reciente sobre nuestras ofertas.

Hallo, bei korrekter Installation wird die Nutzung der Bremse nicht beeinträchtigt.

En suivant les instructions du manuel d'utilisation, ce genre de situation ne devrait généralement pas se produire.

You can still seek help by contacting our customer service via email, and they will do their best to assist you.

With guidance from customer service or by following video instructions, customers can handle some simple repairs themselves. Of course, you can also take it to a repair shop for assistance.

آسف، ولكن حالياً يمكننا شحن الدراجات الكهربائية فقط إلى ألمانيا وفرنسا.

Welche Art von Anzeige verwenden Sie? Sie können im Benutzerhandbuch der Anzeige nachsehen, ob es eine Geschwindigkeitsbegrenzungseinstellung gibt. Auf unserer Website sind ebenfalls Handbücher verfügbar. Wenn Sie während des Vorgangs Probleme haben, können Sie sich gerne an unseren Kundenservice wenden.

Please keep an eye on our website. It will be available in the next two days.

We've received your suggestion. We'll continue to shoot more videos. Thank you for your support of YOSEPOWER.

Simply replacing the fuse will not affect the warranty.

It's M5*12.