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To center your design in Wilcom, select all of it, then look in the top left corner of your program, where it will say Position X: and under that it says Position Y: if you set them both to 0 (zero) your design will move to the center. I hope this answers your question.

Hi, thank you so much for your kind words. We appreciate you! Glad we could help. 😄

How long ago did you purchase yours? I haven't seen one where the top flaps are connected.

Thank you for the compliment! We made a video that hopefully addresses your question, here is the link th-cam.com/video/mayWVGVi26M/w-d-xo.html . Feel free to reach back out if you have any more questions on the topic.

We actually just ran into an issue this week where this troubleshooting didn't work for us. We seem to be having a port issue with Onyx getting stuck connected to a port that the USB isn't in, which is causing the USB not to transfer data properly (we have tried everything we could think of to reasign the ports and did many reboots and software/cutter resets to see if that fixed it with no luck). What ended up working for us was switching from USB to TCP/IP. We are still looking into the root cause of the issue, because we would like to be running USB, but for now it is at least up and running again. Hopefully this helps if you haven't been able to get yours working yet. If you were able to get yours fixed already, do you know what was causing the connection issue?

You have to tell your Automat that you are sewing on a cap, this will flip the design 180 degrees. Go into your trace screen, then adjust the placement using the arrow keys on the automat (plastic keys) to shift your design up, down, right, left. Your hat will rotate as you push the arrow keys left or right. Watch your laser when you trace your design to see if you have it in the desired location.

Thanks, we will try that

Wilcom.com, and the Barudan comes with it's own software

Hat manufacturers/distributors will often give their recommendations for decorating their products. Different hats have different amounts of space. Also, your embroidery machine and hooping system will have their own limitations. We usually stay within about 5" x 2" max for a hat front.

Thanks for the question and video suggestion! We will be producing some bucket hats in a week or so, we will be sure to shoot a video. They are not as easy to hoop as ball caps! You have to fold the sides in so it looks kind of like a cowboy hat. One thing to check is if they have a double layer of fabric where you will be embroidering, this can cause additional problems for you. If you have to do yours before we get our video up, try using sticky backer and long, wide tear away backer for structure and stability.

Hi there! The Barudan has 100 design slots & a 70 million stitch internal memory. Designs can be loaded from a USB memory stick or directly from the network.

Great point! This video cuts off before attaching the clip, we will be sure to re-shoot! Thank you so much for helping us grow!

We don't make the shirts, we just embroider them.

Hello, try moving your paper to one of the larger trays, if this doesn't work you can try taking the gsm to the next range lower when setting the paper type. We hope this helps, and thanks for watching!

We use the Briteline Transfer Tape from Grimco.

You could search this page: www.barudanamerica.com/software-downloads/ or contact Barudan for assistance at techsupport@barudan.com

We received the file from one of Graphtec's technicians, so I am not positive on where to download it online. I checked their website to find you a link, but I am not seeing it in with their support downloads. If you want to shoot an email over to digital@kaizink . com we can send you the file for it!

Keep working on it, you have to push down pretty hard while twisting. If all else fails, poke a hole and transfer it into another container : )

For our pen setting we use S1 F10 A3.

Hello, we've found free templates that aren't from Pro Vehicle Outlines, but you should still be able to follow the steps in the video and experiment: www.signelements.com/?/vehicletemplates_EN ... Thanks for watching!

The ink collection tray has a pad that will need to be replaced periodically as it fills up with ink. The service station (the plastic well) can be ejected to clean if necessary. It is best to remove and soak the printhead while doing any deep cleaning on this printer. To eject the service station you will need to make sure your security access in the settings menu is set to "Level 2" (the default password to do this is 123 if you have not changed it during setup). Then in the settings you will want to go to 4. SERVICE STATION>2. EJECT. This will roll it forwards so that you can clean it. If there is still build up, you can remove the whole unit at this point to clean underneath it as well. I would recommend turning the power off before unplugging the cables to take out the service station. You will also need to unscrew the front plate to create the space to get it all the way out.

@storytellerHD Thank you for the feedback and constructive criticism. We are always looking for ways to improve.

Every machine is different, unfortunately we are not familiar with your machine to be able to help you out.

Thank you for teaching us, feedback is always appreciated & this is exactly why we love this community!