วีดีโอ

Why is it so difficult for hotels in general to implement affiliate programs to drive direct bookings like OTAs? Is it for tech reasons?

Good points! What's your point of view on the staff referral program, especially for independent property? Would hotels be more interested in the potential that comes from employees referring friends & family to spend money at the hotel than from employees staying there themselves?

The best reputation management, is to offer excellent service. It costs nothing to be kind, clean and courteous; prepare food as if you're trying to deeply impress someone on a first date. If you can meet these standards I would significantly appreciate that more than the most genuine apology, because once a moment is destroyed, you can't really give it back.

Food and beverage is always more intense....tough

Had to subscribe after that intro

Thank you so much for this! Just finished my first week and watching this motivates me to keep going 🙏🏻❤️

There's actually a YT video that someone uploaded, showing a woman at a front desk of a hotel in Las Vegas or some city like that. But the people who filmed her assumed she was on drugs. Well, she was actually doing such phenomenal work at her job, was being the most courteous, professional, efficient front desk agent I ever saw in my life, and so, it backfired on the people who uploaded the video. People in the comments section of the video were all saying how excellent she was, and how they wished that they had an agent like her when they went to a hotel to check in. And, on top of all that, some people knew who she was, as she had been at that hotel casino for years. And those people had nothing but wonderful things to say about her. Just an interesting story I thought I would share. Just because someone has a condition doesn't mean we should assume things about them. But yeah, best front desk agent I have seen.

I was called for an interview for this role. I have never done it. I am shocked that they called me. Now, I see "Accounting", and I am like, "I have to do accounting?"

i get paid $17 cad an hour for night audit and its from 11-7, should i ask for more?

Worked 2 weeks as night audit. It’s horrible no sleep and all the responsibilities no thanks

I've been working Front Desk for 5 years and have just been promoted to Front Desk Manager. This has been helpful information!

Marketing won't make up for nightmare owners and horrible management.

Have you seen any changes yet?

Promo`SM 🤗

I am a frequent traveler. Going to a hotel where the people have a bad attitude will put me off the brand so fast. When I check in I expect the people at the front desk to interact with me, answer any questions I have and look at me straight in the eye. If they barely talk and mumble I get really put off. And yes this has happened more than a couple of times. It has happened where I was planning on staying several nights, but with the attitude the front desk had I would cancel the rest of my stay and go elsewhere. And no I am not a high maintenance guest. But if I am paying $200 a night for a room I do expect to be greeted nicely and have a good experience. (Prices do differ depending on where I am staying of course)

When you are in Mumbai dear Bruce , let us have coffee together .

Congratulations and best wishes Upendra . The best ROI in hospitality is Returning guests who are overflowing with memorable experiences and are recognized by their host community of servers with esteem .

This is wonderful!

Thank sir very informative ❤

Could you assist me, please. I have several VCCs that I cant charge. I click on View card details, but it shows me that my account is not set up for Virtual Credit Cards. Could you help me how to solve it, because I have money that is ‘trapped’?

Great show!

❤thank you Bruce!! So much fun!

Dont nobody have no cashApp. Me either.

Thank you Sir

I subbed just because of that intro

2:17, who is this pretty white woman

Currently have worked night auditor for the past 3 years. Now working at 2 different hotels doing night audit every night. I love it. I’ve worked in various markets (next to airports, off freeways, downtown, middle of nowhere) it matters the location and brand you work for so you feel it’s comfortable for you. I love working by myself.

The debt…

Hiring because of being not white is as stupid as it sounds. Got a good doctor, pilot, lawyer, teacher? Maybe, we don't know if they're qualified, we only know they're not Caucasian.

Hmmm... Think he said it perfectly. "Its Easier!" How about you put in some hard work and earn it like everyone else without standards being lowered or just a free ride.

Ive been auditing for 5y’s. First 2months are hard for sure but, then you get use to it. I haven’t seen the senior management for most of my time working in the industry. I think that was a good thing as my FOM was my age and very cute. Hahah

She is putrid

Excellent advice.

Iam unable to register for the course ?

Hi bro I'm from SA i love your videos. I wish you could be my mentor I'm still a trainee at a hotel in Durban

The amazing books collection. Thanks a lot

wonderful video

love this videos and waiting for your next videos

I like your videos and already subscribe your channel

Great video

Very helpful!

Great Hotel!! I loved everything the food the service and the location. First time in Reading and this Hotel found it to be a safe and friendly place. Thanks

Im going to start a hotel management/tourism channel soon. I hope we can do a podcast or something together in the future! I think it'd be fun. Right now I have so many video ideas but its hard to get started on them it takes a lot to organize thoughts and script a video on top of work and school. I think you've done a great job with your videos man. Just wanted to introduce myself, and ill drop another comment when I actually start making these videos I have planned.

That baby is SO darn adorable! 💕

Powerful contributors! Is it going to be on Amazon?

Congrats! This book is a MUST to read, folks! Woo hoo!

Today my 2nd night as a night auditor I go in at 11pm im so nervous cause I was lost my 1st day but I was doing the reservations taking away safe fee which wasn’t too hard and doing the books to make sure all the signed forms where in the folders for the day shift wen people check out but yea I love it thou but I hate not knowing what to do

Thanks for your clip. How do we see all current reservations on the current app on on ipad/ iphone? did not show on my iphone. Please help. Thanks so much.

love your content man keep it up!!

Night Auditor = Night Manager