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Thank you for this. My files do have the 7z extension. Any idea why the Malware Remover Log File would be empty? I even ran a Scan and the log is still blank.

I don't have 7z.log either.... 21 years of family photos and videos were zipped.... I made this QNAP recovery process as well, but nothing has happened. I didn't get back anything. If I can get my family photos and videos, it would be my goal. Do you have any additional idea?

First; I have to say you are a flipping genius!!! Thanks so much for the information. I have not been affected by this ransomware issue, but I'm super curious about your method to recover from it. I really appreciate how thorough you were in explaining everything. Lots of information to absorb, but you left nothing out, so thank you! This is not to diminish any of the awesomeness of your video - but rather to help others (myself included) make sure we have the necessary things setup beforehand, to be prepared. It turns out there are some things that need to be in place before your method will work. First; SFTP access needs to be enabled on the QNAP device (I had it turned off on mine). The setting can be found using the search icon (magnifying glass). Next; the SFTP access permissions need to be set to allow access by a particular user. Last; the whole process is 200% easier if you're using a Linux computer to access the QNAP. You can just skip past all of the Windows install craziness, since SFTP comes already installed in the Linux OS. Simply open a terminal window, type sftp [qnap_username]@[qnap_ip_addr] and you're in. Type your password, cd to the logs directory, and cat the 7z.log file. Done. The very last and final step would be to install Linux on your Windoze computer, and never look back. ;-)

Hi there, following your video, got to the point where I open the SHARE file, but I do not have the CACHEDEV1_DATA folder. please can you tell me what to do next

hi there- wish i had found this sooner as well. I have the same issue but I don't have the 7z log file... any thoughts on what I can do?

How to decrypt .docx files affected by ".waiting" extension ransomware, please?

I have a NAS DS420+ Synology. Is it the same process to recover my files?

I cannot find the log file. Any ideas?

Awesome video :) My 231p was infected July 12th 2022. My log doesn't go that far back in time. But the file extensions of my files is <filename.ext.7z.deadbolt>. Will this still be a valid method? If I can't figure this out my self, can I hire you guys to help me out?

hi its very informative for me ... i just got by ranemalware nemed "deadbolt"... where i can find it as it is not shown in malware folder kind need some help

Hi, great content! I have a usb harddrive attached to my Nas that I set to back up once a week using hb3 but is it ok to keep it always connected? If malware attacks etc

👆👆👆👆👆Contact this hacker he is honest he helped me recovered my files I’m grateful

👆👆👆👆👆Contact this hacker he is honest he helped me recovered my files I’m grateful

Hello , I see this is a old post. Would this fix work today?

I do not have the 7z log. Any other options? Thanks a ton

Am happy I could contact #GLOCYBER on instagram and he was able to help me remove all the virus. My exams files are free now.

After trying for some time, I had to contact *SCOTTS_HACK* to help me get the deadbolt off my Nas. I’m free now..

After trying for some time, I had to contact *SCOTTS_HACK* to help me get the deadbolt off my Nas. I’m free now..

I can't find a 7z log file in the MalwareRemover folder. Any suggestions as how to find that so needed password. Thanks a lot. I'm so lost and so is a lifes worth of photos.

Hello, may I request for some help please brothers, I am stuck at the step shown at 11:46 that I could not get into the NAS where it says "COULD NOT RESOLVE HOST, GETADDRINFO FAILED!" so what can I do now? Much appreciated if you could help, cheers, as I have important work files that are locked by 7z

Message the above bio on social media for help and assistance..

i have sucsesful follow every step but i can't find the 7z file in de malewareremover log is there a other place where i maybe can find it

Thank you for the great video, i followed the steps but cannot find the cahce-dev1 folder under shared. is there any other place that this 7zip log get stored ?

👆👆Sono stato così fortunato che il nome sopra è stato in grado di aiutarmi a decrittografare e rimuovere tutti i ransomware infetti sui miei file, è un professionista

After making a new connection by pressing F7 and called it Crilles-nas and doubleclick I got this: SFTP Error, could not resolve host, getaddrinfo failed! What does it mean and what can I do to fix this.

Hi Piovis, Thank you for the tips. I just got infected and got the password, so I'm trying to follow your command, and after gone through the process, command prompt says Everything is OK,, but I cannot find any extracted files at all,, Do you have any idea on this issue? Thanks.

my understanding is the log file gets wiped after reboot - I cannot find it unfortunately - any other solution? :)

You should do more videos.

I am gutted. Only last week I found my QNAP NAS had been hacked and nearly 2000 CD's worth of music kept on my NAS were encrypted to 7Z. I even contacted QNAP, but their method of trying to recover the files using photorec failed miserably and I was left with a 'sorry nothing else we can do'. Searching the internet including TH-cam for help, your video did not come up and so only yesterday, I re-set my QNAP NAS back to factory settings and have now had to start to rip my 1900 plus CD's all over again. It was only looking on how to dis-connect my NAS from the internet but still able to connect to it using my PC and Sonos app on my phone, your video popped up. Anyhow, I have done exactly what you have said and set up a new user giving read/write access but... when I disabled the admin user, I couldn't connect to my NAS again from my PC, so I am at a loss as to how to ensure my NAS is NOT connected to the internet, yet still able to access it from my PC where I rip any new CD's to my iTunes which is on my NAS. I have connected a 8TB external hard drive to the NAS and am using that to back up my NAS once a week.

Thank you Piovis. I followed your instructions to the dot and unfortunately did not find the 7z.log file. It wasn't there. I know I did re-start my Qnap at least once or twice. Infected on 2nd Feb, Malware removed on 19 Feb. Not sure where to turn to now. Very sad and defeated.

Hello Nice video a lot of people are verry happy to get There files back. But For me and others it did not work we cannot see The 7z.log file is there an other solution I also ran to a script from GitHub but dont know how to run it of Some body could look at it maybe That would be a solution For us Many thanks

Nice and clear pronounciation, but useless video. Malware Removal Tool worked, but no 7z.log file.

Hi Thanks very much for this info but when i have tried to follow these steps ive noticed that Malware remover has been removed from my QNAP Do you have any suggestions on where to go from here Regards Roy

Please help me as well , please drop me the email for discussion

I have followed your section 2 however I do not have a directory cacheDEV1 under Share. Can you offer an alternative location for the file? Im running QTS 4.3.4

Lost all our files to ql0cker2 mid Jan. It seems like logs are missing since 3 days before the attack... any ideas?

Another ransomware attacked to qnap nas again. Called Deadbolt. Any solution for that? Thx. T.T

Any insights on the new Ql0cker attack?

Hi, just been hit with this. I cannot find the file which contains the password. Any other suggestions?

hello i am a computer technician and this is my first experience with a Qnap i followed your steps but malware wasn't running on my clients Qnap till way after the attack so i was not able to find the 7z file with the encryption code have you came up with any other ways to decrypt the files ? it would be greatly appreciated

today i was a target to this criminals.. anyway, when I try SSH .. I get "connection refused" and I can't get the log file. My question is: if I reboot the NAS, the logs will be deleted?

Hi, unfortunately I caught on January 11, 2022 this Ransomware on a qnap nas and following your guide there is no 7z file. I am waiting hopefully in a future solution I look forward to a future solution

Hi I followed your steps until in total commander where you create your connection. After entering the IP adress and admin account and double clicking on the "NAS" connection I receive an error. "Error: failed to connect to the given server!". I really appreciate the time and effort you have gone through to make this video, do you know any way to resolve this issue?

I just wanted to say thank you for the video. Unfortunately my 7z.log file had very little info in it and it was dated in 7 months ago. I am hoping that the QNAP recovery works for me. Does anyone know if that method needs this file? If so, I guess I in out of luck. :(

Unfortunally i did not find the 7z file in the qpkg folder. is there any other method?

I'm a grown man... and this attack has nearly brought me tears. Once I recover my files, I've learned the biggest lesson in my life, lessons, I've thought I already knew, but I misunderstood how ransomware worked and it beat me.

Hi Piovis, is there a guide for mac user or through ssh? Thanks

i do have not (CACHEDEV1_DATA) in the Share folder. sigh

i got 'Error: Failed to connect to the given server' at 16% point after enter the parameters in the Total Commander for new connection to my Qnap NAS. Any advice? Thanks in advance

Thanks so much for this. Really helpful. I have managed to get to the point of using Total Commander to set up FTP, but I have not been able to connect. SFTP error- failed getting banner. I was wondering if you could outline the necessary services and config on the NAS, or any other tips on why I might be getting this error. Many thanks in advance.