We investigate complaints about the actions and decisions of state government departments and agencies (including state schools and TAFE), local councils and public universities.

Our complaints assessment and investigation service is free and independent.

Some examples of what the Queensland Ombudsman can investigate include complaints about a policy or procedure, a decision to refuse a service or subsidy, the way an application has been handled, an exclusion decision from a program or service, fees or charges levied or the conduct of an officer.

A key function of the Office of the Queensland Ombudsman is to oversight the implementation of the Public Interest Disclosure Act 2010 (PID Act). The PID Act provides a way for people to disclose information about serious wrongdoing in the public sector, and to ensure they are appropriately protected when they do.