วีดีโอ

Glad you found it helpful, Seedra - you may enjoy our ISO 9001 bsics course (it's free!) over here at the International Management System Institute: imsipro.org/iso-90012015-basics/ Let me know if there are any other topics you'd like to learn about...Jim

Hello, Amel - thanks for your comment! Delivery delays happen in every organization. There are a few clauses that apply. First you would capture customer satisfaction (9.1.2). Record the non-conformance (missed deliver date) in clause 10.2. Then find the reason (10.2.1 b) 2). Try to get your supplier to be realistic with delivery expectations so you don't disappoint your customer. Maybe a tracking system would help keep you informed of delivery dates. The main question to ask and answer is: what is the weakness in our system that allowed this to happen? Thanks again for asking - I hope this helped...Jim

Great to hear, Rick - if you're interested, we have a free course here on ISO 9001. There may be a few interesting tidbits in here for you: imsipro.org/iso-90012015-basics/ Stay in touch...Jim

Glad you found it helpful, Rick - let me know if there are any other topics you'd like to have some information on. Good with the audit!

Glad it was helpful, Pranita - I hope you enjoy the others in this series! Feel free to ask any questions or suggest other topics...Jim

Thanks for your note, A - much appreciated. Is it possible that you could use the 'CC' setting (Closed Caption) on your viewing device and see the words? I can't find a setting where I can make the words appear, but TH-cam has tha 'CC' option at the bottom. Good luck!

Thanks, Teniola - glad you enjoyed it. Be sure to stop by our website for some free training courses, including a full ISO 9001 course. Head over here and create an account for free (no credit card required) and see if there's anything that interests you: imsipro.org/ Thanks for taking the time to comment - stay in touch!

Not 'travellers' specifically, but clause 8.5.1 (especially f) requires that you are confirming that the specifications are being met. 8.5.1 b) requires monitoring and measuring and a traveller can be an easy way to capture that requirement if the document is designed well. It could be electronic, you just have to have the evidence. You want to know this for yourselves, for sure! Also clause 8.5.2 has 'traceability' requirements that can be met with a traveller. Clause 9.1.3 a) has a requirement to evaluate the product for meeting requirements. Also easy to capture on a traveller. Send me a note directly if you like at jim@simplifyiso.com. Thanks for commenting!

Thanks for viewing it, Sa - I hope you enjoy some of the others as well 👍

Glad you enjoyed it, Mariela -let me know if there are any other topics you'd enjoy!

Thanks for commenting, JAM, and I'm glad you enjoyed it. Let me know if you have any topics you're interested in that I could make into a video. Feel free to contact me directly at Jim@SimplifyISO.com.

Glad you enjoyed it! There are others in the series, as well...

Yes, it is, Nisarg - coming to an end and looking forward to a fine 2023!

Thanks for taking the time to comment, Paladin - always appreciated! I've always referred to employees as the 'internal customer'. They receive the outputs from any activity upstream from their process. In order for them to perform their activities, the 'output' they receive (like any customer) has to meet their requirements in order to do the next step. All employees are stakeholders, for sure, but not stakeholders are employees. Stakeholders are people who perceive that they can affect or be affected by you management system. In my view, naming these participants shouldn't confuse the process flow, but in your specific situation you may want to clarify the two terms. Remember clauses 4.4.1 a) and 4.4.1 b) require that you determine the processes needed for your system and determine the inputs & outputs. A flowchart does this very well and identifies all of your 'internal customers'. Stakeholders can be referenced as well if you think that would help. Flowcharts to visualize processes and their interactions will also help with prioritization.

You're welcome, Janiella and thanks for taking the time to comment. We have a free course waiting for you on our 'International Management System Institute' site - ISO 31000 Risk Management: imsipro.org/courses/msp-course-3-iso-310002018-risk-management/. No obligation and I hope you find it useful!

Thanks, Udeme - you may enjoy our free ISO 9001 course here: imsipro.org/courses/iso-90012015-basics/ You simply create an account and take the course. There may be some others that look interesting as well. Thanks for stopping by!

You're welcome, Yassin - I have videos on clause 7 for other Standards as well. Also, coming up this week, we're adding ISO 56002 (Innovation Management) content to our International Management System Institute site for Management System managers. ISO 22301 (Sustainability) is on its way in April-May: imsipro.org/ Hope you enjoy some of the material there...Jim

Glad you enjoyed it, Gavin, and thanks for taking the time to comment. I really enjoy this way to share information and it's great to connect with people like yourself. Feel free to send a query or note to me directly at Jim@SimplifyISO.com If there are any topics you'd like me to take a stab at, just ask! Stay in touch...Jim

Hello, and thanks for your comment. We're about a week away from relaunching the site, but in the meantime, you can still access it here: imsipro.org/courses/msp-course-3-iso-310002018-risk-management/ As soon as the new site is up, I'll fix the link. Let me know how you like it - looking forward to your comments...

Glad you're enjoying these, Neila - feel free to try the ISO Essentials course on the IMSIPro.org site: imsipro.org/courses/iso-90012015-basics-course/ Thanks for taking the time to comment!

Certainly, Kareen - thanks for asking! The ISO 31000:2018 Standard suggests for this section that '...A structured and comprehensive approach to risk management contributes to consistent and comparable results...' In other words, for a more effective Risk Management program, you will want to build some sort of 'methodology' so that you are identifying, analyzing and assessing risks consistently. If you use the same technique over and over you'll be able to spot changes in the effectiveness of how you're managing risks (+ or -). By doing these activities (identifying, analyzing and assessing) in a random way, you won't be able to draw any valid conclusions about trends. Comprehensive refers to the 'scope' of your risk management activities - as the scope grows, you're being more 'comprehensive' or complete. I hope that helps, and please keep asking for clarifications!

Thanks for your comment, Monica - that sounds like a great way to take advantage of the information in the ISO Standards. If your organization deals with Information and has a concern about information security, you may enjoy reading ISO 27005 - Information Security Risk Management. I assume you're following your work flow to identify risks. Change management (ISO 9001 - 6.3) can help manage risk here, too.

My pleasure, Samuel - glad you enjoyed it...Jim

My pleasure, Samuel - there are 3 videos in this ISO 3100 in this series - I hope they're helpful. If your organization is concerned with Information Security, you may want to take a look at ISO 27005 - it's ISO 31000 with an 'Information Security' focus. Very helpful. Happy New Year!

Sample: docs.google.com/file/d/1CCxi5K4WQQgQlBauTBI7Xl4vCPRNwqrz/edit?usp=docslist_api&filetype=msword

Thanks for sharing this Mohammad. I use suggested approach with ISO 27001 - ISO 27000 (definitions) ISO 27002 - implementation guidance, ISO 27005, risk assessment guidance and 27007 - conducting audits for an ISMS. You've left us a fine tip - thanks!

You may want to create your own with a spreadsheet to start with. Follow all of the steps that happen after a 'non-fulfillment of a requirement' has happened and create the formula to calculate the cost. Track all of the documenting that happens, meetings, time to order new materials, check the incoming material, stock the material, prepare the material and all of the production or rework steps. Then double that cost because the people doing all this work are not creating revenue - they're not doing their 'real' work! Do the same calculation (and add the cost in) for doing the root cause analysis, corrective action, reviewing the corrective action and assessing the effectiveness of your risk management activities (10.2.1 e). Ask the question, "Could we have anticipated this if we had done a better risk assessment?". Add in the cost of reviewing other processes to see if the same error could occur somewhere else. Now it gets interesting - if your organization operates at a 2% net profit, you'll have to find $50,000 worth of new revenue to make up for a $1,000 mistake!! ($50,000 x .02 = $1,000). If necessary, add in 'opportunity cost' created by all this work - you're not finding process improvements or customers when you're fixing a problem. You can probably create something very effective without looking at a software package. If you do this spreadsheet exercise first, you will be able to choose better software later.

Thanks for your note, Cuppi - I agree! I have switched to a method where I record myself in Zoom then show the MP4. See if you like this one better: imsipro.org/courses/msp-course-3-iso-31000-risk-management/ The courses are free and we charge $1 CAD for the certificates (about 75 cents USD). Hope you like the video quality better...JIm

Good luck in the exam, Fawwaz - remember to read ALL the words in the questions!

No Fawwaz - I've never done one. Maybe I'll do that one next...Jim

Glad you like them, GK - let me know if you're looking for anything else...Jim

You're welcome, Hayder - glad you found it useful! If there are any areas of ISO you have questions about, send them along...Jim

Thanks Mallet - glad you enjoyed it. I hope you can find more here that are helpful!

Glad you asked, Umesh - we have a program for Management System Professionals here at the International Management System Institute where you can take the courses for free and there's no charge to join. We have 3 of the 6 courses ready to take, quizzes and all (more to come this month): imsipro.org/ You can purchase the certificates for a nominal fee if you wish to. ISO 28000 is certainly a good start for the supply chain, but there are others you could add that will make you more valuable to your organization!

You're welcome, Karthick - I hope you enjoy more of them, too!

Glad it was helpful, Sarju - let me know if there's a topic you are curious about...Jim

I apologize for the late reply, Samrat - I didn't have 'notifications' set up properly! I have retrained myself. If it would help to simplify your process, you may want to consider a generic risk table that would cover all applicants (such risks as: logging errors, approving a product without meeting your own requirements for approval, filing the approval in a way that it cannot be easily retrieved, not sending the approval to the proper recipient, etc). Then have a separate risk table for each category of device, with specific risks for that family of devices. This may save the time to make up a specific risk table for each submission. You could also NOT do the first 2, but create a specific risk table (made up from the first 2) for each application. Is that what you were looking for? Thanks for your patience...Jim

Glad you found it helpful, Diana - I'd be happy to answer and specific concerns as well (Jim@SimplifyISO.com). Stay safe...Jim

Thanks, Diana - I'm still having a struggle navigating the 'comments' part of TH-cam! I appreciate that you took the time - if you ever drop a note again, I'll try to respond sooner!

Thanks, Muhammad - glad you enjoyed it. Let me know if there's particular clause or example that you'd like clarification on....Jim

So true! It's always 'real time' and 'in the moment', Felipe! The results are instantaneous, as well. Stay safe and send along any specific questions you might have...Jim

Glad you enjoyed it, Howard - I learned from a great teacher...You!

This is a very important Job you do Jim!

@@marydevincenzo2073 Thanks, Mary - it keeps my mind active! See you soon...Jim

You are welcome, Long - glad it was helpful! Perhaps you would enjoy some of the blogs posts on our site: simplifyiso.com/

Glad to hear that, Erastus! You may enjoy some of the blog posts on our site: simplifyiso.com/ Thanks for taking the time to comment...Jim

Glad you liked it, Kier - is your organization ISO Certified?

no

@@krmtthwdgl Thanks Kier! Get in touch if you need any more information about getting certified. I hope you have a chance to enjoy some of the other videos on our channel...stay safe...Jim

You're welcome, Nate! Thanks for taking the time to check it out. If your organization would like a complimentary 'Lunch and Learn' on ISO 31000 (or any other topic!) you can contact us here:: simplifyiso.com/lunch-and-learn/ We also have an ISO 31000 webinar recording here, the third one down the list: simplifyiso.com/free-webinar-series/ Stay in touch...stay safe...!

Glad you liked it, Bob! More to come...JM

Hello, Randy - thanks for your question! The context is the same for all three - the internal and external conditions are the same, The differences are that some things are more important for the three Standards. For example, 'ready access to skilled labour' is more important for Quality than for EMS or OHS. Creating a 'Safety Culture' is more 'in focus' for OHS than Quality, but there will be overlaps. of course. So even though similar conditions or 'issues' exist for all three, the focus will be slightly different. There's a much more noticeable difference in 4.2, Interested Parties - regulatory bodies for EMS and OHS will outweigh them for Quality unless you're in Pharmaceuticals, Aerospace, Food, Aerospace and other highly regulated industries.

@@SimplifyISO agree, the point is on the focus, same context but different focus. Thank you, really appreciate your answer and response, it's assuring.

@@rendyendrawan4062 Glad it worked out, Randy. You might find these blog posts interesting, to: simplifyiso.com/iso-tips/. Stay in touch!

LinkedIn is dong a great job for me, but thanks! I'm not a 'mass marketer' per se and don't use Social Media. Are you interested in Management Systems, Jacob, or just trying to get some business for SM Zeus?

You're welcome, Clare - Let me know how you like Clause 7!

You're very welcome - I hope you find others in this series that you enjoy!

You're welcome, Hasantha - glad you found it helpful. We have some blog posts here, too:simplifyiso.com/iso-tips/ Stay safe!