In this episode of The Customer Commerce Podcast, hosts Mikel, David and Jess discuss key predictions for the retail and e-commerce landscape in 2025. They explore the importance of integrating human connection into business, the rise of gamification in customer loyalty programs, the impact of social commerce, and the growing subscription economy. The conversation also delves into the transformative potential of AR and VR in shopping experiences, the necessity of sustainable practices in commerce, and the anticipated economic growth driven by AI advancements.
Takeaways:
👉🏼 Retailers need to focus on in-store media to capture sales.
👉🏼 Gamification can significantly enhance customer loyalty programs.
👉🏼 The subscription economy is expected to double, changing consumer behavior.
👉🏼 AR and VR technologies are revolutionizing the online shopping experience.
👉🏼 Sustainable commerce is becoming a standard expectation for consumers.
👉🏼 AI will play a crucial role in enhancing customer interactions.
👉🏼 Businesses must focus on human connection amidst technological advancements.
This episode is sponsored by ⁠StoreConnect⁠: getstoreconnect.com/
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