ShiftCare - Aged Care & Disability Software
ShiftCare - Aged Care & Disability Software
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ShiftCare Mobile App Training Guide
In this video, we’ll walk you through the features of the ShiftCare mobile app, from setting up your account to managing shifts, clocking in and out, adding progress notes, and much more.
Learn how to navigate the app efficiently, track tasks, complete forms, and even update personal documents. Whether you're logging mileage or submitting incident reports, this tutorial ensures you get the most out of your ShiftCare experience.
Download the app today and streamline your work!
Need help? Contact our support team at support@shiftcare.com.
Shortcut menu
00:00 Downloading the ShiftCare mobile app
00:41 Viewing your shifts
02:01 Clocking in and out of shifts
02:31 Completing Shift-related forms
03:01 Completing tasks
03:21 Adding progress notes
03:50 Updating Client Goals
04:06 Obtaining Client Signatures
04:38 Submitting an Incidient Report
05:31 View and apply for available shifts with Job Board
06:12 Adding Mileage and Expenses
06:58 Viewing your Company's Documents
07:23 Viewing your Personal Documents
07:38 Uploading and Updating your Personal Documents
08:10 Adding your Unavailability
09:07 Shift Notifications
มุมมอง: 1 409

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ความคิดเห็น

  • @NG-qr1gh
    @NG-qr1gh หลายเดือนก่อน

    Hi I have a couple of scenarios. Scenario 1: I have a casual employee who finishes a 2 hour shift from 9am-11am with Client A in Location A. The employee then travels to Client B in Location B in their own car and cover 28 km distance in 30 minutes of travel. The shift at Location B is 11:30am-1:30pm. In this case, will I pay 1 unit of broken shift allowance or provider travel time of 30 minutes? Or do I have to pay both? Scenario 2: I have a casual employee who finishes a 2 hour shift from 9am-11am with Client A in Location A. The employee then travels to Client B in Location B in their own car and cover 28 km distance in 30 minutes of travel. The shift at Location B is 12pm-2:30pm. In this case, will I pay 1 unit of broken shift allowance or provider travel time of 30 minutes? Or do I have to pay both? In both Scenarios, does SCHADS Award require me to pay the employee for those 28 Kilometers too? I have have to pay all of provider travel for 30 minutes, broken shift allowance and $28 for those 28 kilometers travelled between clients, how does any provider save any money? Another Question (If I am required to pay provider travel, broken shift and every kilometer between Client A & B): I claim $67.56/hr against CLient B's plan. This makes a total of $168.9 for 2 hours of support and 30 mins of provider travel time. Based on SCHADS Awards Level 2 Paypoint 1, I have to pay the staff $41.76 per hour on a casual basis. This means I pay $104.4 in wages for those 2.5 hours. For every kilometer between the clients is $ 1 and broken shift allowance is $20.12. 11.5% of the wage paid in Super makes about $12. (11.5% of 104.4). All these add up to $164.52. So, comparing the $168.9 incoming and $164.52 outgoing, how does any provider manage to save any money? What pays for other company expenses like business insurance, rents, audit costs, and so many other hidden costs a provider has to pay in order to run a business?

  • @willhac
    @willhac 2 หลายเดือนก่อน

    Best is for Shiftcare to query Xero first to pick the latest unused Xero invoice number as per QBT for use in the SHiftcare invoice process. Future enhancement.

    • @shiftcare-anz
      @shiftcare-anz หลายเดือนก่อน

      Hi Will, Thanks for sharing your suggestion. We're always trying to improve our user experience & will pass this along to our development team.

  • @carlagiovannetti
    @carlagiovannetti 2 หลายเดือนก่อน

    Hi! I’m learning about this app and I have some questions: Is there any option to create chat groups , for example related to a client updates… and advises sometimes the workers want to share? Is there options to create notes of follow ups for example a client calls to cancel or complaints or there is a concern from the coordinators that they want to add as a notes. Is there any option that I can see all the updates that coordinators wrote or did or modified during the day in just one single place?

    • @shiftcare-anz
      @shiftcare-anz หลายเดือนก่อน

      Hi Carla, thanks for your comment! Please message our support team via support@shiftcare.com and they'll be happy to answer your questions and provide more information. If you're not yet a customer, our team would love to schedule a demo at the following link: shiftcare.com/go/book-a-demo

  • @tokelaugurl
    @tokelaugurl 2 หลายเดือนก่อน

    Problematic clock in and clock out, added headache by the sounds

  • @tokelaugurl
    @tokelaugurl 2 หลายเดือนก่อน

    Clock in and out might be a challenge, not all clients stay home every shift example,, admitted to Hospital, away for Respite. So that means no notes for whole shift?.

  • @alejandrasanchez7909
    @alejandrasanchez7909 2 หลายเดือนก่อน

    How you can see everyone roster as an employee?

    • @shiftcare-anz
      @shiftcare-anz หลายเดือนก่อน

      Hi Alejandra, thanks for your comment! Please get in touch with our support team via support@shiftcare.com who would be happy to help you out with your query.

  • @ScottHotWheels
    @ScottHotWheels 3 หลายเดือนก่อน

    So when do you clock on, at the car park, or when you enter the building. This is problematic as it may appear you're late when you are just on your way to the facility. Which happens often.

  • @popeliam
    @popeliam 4 หลายเดือนก่อน

    How about giving us MYOB business integration

  • @AirinAnggraini-x6i
    @AirinAnggraini-x6i 4 หลายเดือนก่อน

    1:05

  • @Najmun14
    @Najmun14 4 หลายเดือนก่อน

    Bellow we found your channel issues : 1. Video not SEO Friendly 2. Video Views Low 3. Video not Tags

  • @Najmun14
    @Najmun14 4 หลายเดือนก่อน

    The video quality is good Bellow we found your channel issues : 1. Video not SEO Friendly 2. Video Views Low 3. Video not Tags

  • @mctjai1
    @mctjai1 4 หลายเดือนก่อน

    If you already have staff tracking ability, why not automate this process and have kilometres tracked by maps?

  • @TessyinAustralia
    @TessyinAustralia 6 หลายเดือนก่อน

    Thanks for sharing 👍

  • @jareddodson8398
    @jareddodson8398 6 หลายเดือนก่อน

    Wow… waited along time for this… so sad limiting all new features to premium. 👎🏻

  • @jessmclean5509
    @jessmclean5509 8 หลายเดือนก่อน

    Does this cover other awards? Nurses Award?

    • @shiftcare-anz
      @shiftcare-anz 7 หลายเดือนก่อน

      Yes it does. The Pay Cat SCHADS engine can accomodate just about all awards. SCHADS Health Professionals and Support Services Nurses Aged Care Clers Private Sector Patient Transport

    • @shiftcare-anz
      @shiftcare-anz 7 หลายเดือนก่อน

      Feel free to reach out to the Pay Cat team for more information should you need: www.paycat.com.au/

  • @garybennett5645
    @garybennett5645 8 หลายเดือนก่อน

    you refer to is as dumping ground material and crm., you can prepare a 120 page business document but providers. don’t read or do what doctors request with medical reports. TLC and Australian Care Solutions are criminal fraudsters. I am a participant who is lucky to be alive.

  • @AmyHovey
    @AmyHovey 8 หลายเดือนก่อน

    I don’t understand what 200% paid at double on a Sunday if overtime. Level 2.2 social and community- Sunday rate 74.75 Does that mean double 74.75 x 2 = 149.5 per hour overtime worked on Sunday or it is paid at 74.75 because it’s already double time? Thank you

    • @shiftcare-anz
      @shiftcare-anz 7 หลายเดือนก่อน

      Hi Amy. Great question! The answer is that you don't pay the Sunday rate, you pay the overtime rate, which is the same rate as the Sunday rate (so not $149).

  • @amybui7396
    @amybui7396 8 หลายเดือนก่อน

    Hi, is it able to calculate GST on the invoices? Even input GST?

    • @shiftcare-anz
      @shiftcare-anz 7 หลายเดือนก่อน

      Hi there! Thanks for your question. Yes! You can toggle an invoice to charge GST or not.

    • @amybui7396
      @amybui7396 7 หลายเดือนก่อน

      @@shiftcare-anz thank you for reply! I have found it

  • @djvibes7844
    @djvibes7844 9 หลายเดือนก่อน

    Must one clock in and out always ?

  • @sophieramsey6476
    @sophieramsey6476 ปีที่แล้ว

    Promo'SM 🌷

  • @candacebeall911
    @candacebeall911 ปีที่แล้ว

    Saasu is cheaper than Xero

  • @chanusehan7051
    @chanusehan7051 ปีที่แล้ว

    Great content . Thanks

  • @make780daily1
    @make780daily1 ปีที่แล้ว

    With such a positive video like this, you make my day.

  • @SellersEricUSQ
    @SellersEricUSQ ปีที่แล้ว

    I totally agree and will be a follower of any other videos. This was awesome!!! Hey could you do one with QuickBooks?

    • @tuckybennett3740
      @tuckybennett3740 ปีที่แล้ว

      Agreed

    • @shiftcare-anz
      @shiftcare-anz 7 หลายเดือนก่อน

      Thanks! Sorry we missed this comment earlier. Glad you find the videos helpful! Have you checked out the latest one about achieving 100% SCHADS compliance?

  • @make780daily1
    @make780daily1 ปีที่แล้ว

    Why is this channel so underrated? You deserve more subscribers and views.

  • @gillianmathewson6681
    @gillianmathewson6681 ปีที่แล้ว

    The unavailable doesn't work for me

  • @melissajhurst4
    @melissajhurst4 ปีที่แล้ว

    Really good idea could be more simply set out

  • @ushanishchal1
    @ushanishchal1 ปีที่แล้ว

    One of the best software I have worked with. Weldone shift care team.

  • @mpmpmp3456
    @mpmpmp3456 ปีที่แล้ว

    Great webinar with lot of information Thank you shiftcare

  • @SomaliAustralian1
    @SomaliAustralian1 ปีที่แล้ว

    Wow, thank you so much.

  • @janet-fr6qw
    @janet-fr6qw ปีที่แล้ว

    Very clear and informative video.Good job!

  • @elainebenis2230
    @elainebenis2230 ปีที่แล้ว

    I don't have any of those buttons on my shiftcare app or is that only for Apple phones.? Mine is Samsung Android

  • @alwinbenhaim6324
    @alwinbenhaim6324 2 ปีที่แล้ว

    p̳r̳o̳m̳o̳s̳m̳

  • @kitan4216
    @kitan4216 2 ปีที่แล้ว

    Why no help line

  • @kitan4216
    @kitan4216 2 ปีที่แล้ว

    I even cannot creat account n password. Any help?

  • @salblack257
    @salblack257 2 ปีที่แล้ว

    This is only for tracking purposes. SIMPLE

    • @s3ani33
      @s3ani33 ปีที่แล้ว

      Wrong. NDIS and Home care providers need to keep records that shifts have occurred. Also, this software offers integration for processing worker pay as well as sending invoices to clients. It also makes it easy to create and keep timesheets, as well as giving workers more work.

    • @laurenangela7228
      @laurenangela7228 ปีที่แล้ว

      I agree they pretty much told us they want to know where we are 👎🏼👎🏼

  • @davidbryan2957
    @davidbryan2957 2 ปีที่แล้ว

    How do I join up to help people. Dr David Bryan

  • @Daltzy1989
    @Daltzy1989 2 ปีที่แล้ว

    i was just wondering. if the shift itself is only 9.30am to 6.30pm, but its put in the system as 9am -7pm to allow the travel time, how will the staff know to only work 9.30am to 6.30pm ?

    • @shiftcare-anz
      @shiftcare-anz 2 ปีที่แล้ว

      Hi there! The admin team can add an instruction on the shift to advise staff of the travel time component. Staff can then review the shift on the mobile app to view the instruction prior to starting their shift. The other option is to create two additional 30 minute ‘travel’ shifts either side of the actual shift that are explicitly marked as travel time in the scheduler. Hope that helps! If you have any further questions, just shoot the team a message at support@shiftcare.com and they'll clear it up for you.

    • @supertoshaful
      @supertoshaful ปีที่แล้ว

      Does this apply to US?

  • @caringhearts2614
    @caringhearts2614 2 ปีที่แล้ว

    This video is not visible. Great Information but we cant view any images.

    • @shiftcare-anz
      @shiftcare-anz 2 ปีที่แล้ว

      Thanks for your message. Could you please let us know which images you cannot see? Is that at a particular moment of the video? Cheers

  • @nestakacomanolis8450
    @nestakacomanolis8450 2 ปีที่แล้ว

    Excellent webinar. Thank you so much.

  • @englotv
    @englotv 2 ปีที่แล้ว

    This is a good presentation.

  • @warren7565
    @warren7565 3 ปีที่แล้ว

    This video is done quite well. A good friend told me to use Shift Care and I watched another video that to be honest I would have not considered Shift Care at all after watching. Please have a look at your video "Invoicing 101 with ShiftCare ShiftCare Webinar"and read the comments. Personally I think that video would loose you customers not gain them. Personally I would Delete that video. th-cam.com/video/dCaT-PwEUo0/w-d-xo.html

  • @lyndapeak8040
    @lyndapeak8040 3 ปีที่แล้ว

    Hello, Are there plans on adding more 'Repeat' options ie: Fortnightly, Bi-monthly, Quarterly, 6 monthly etc? And, are there plans on making shifts 'ongoing until further notice', so no end date selected. Thanks

    • @shiftcare-anz
      @shiftcare-anz 3 ปีที่แล้ว

      Hi Lynda! Not right now, but you could create a recurring shift then keep extending it. If you have any more questions, please reach out to our team at info@shiftcare.com

    • @mohammadsagar
      @mohammadsagar 2 ปีที่แล้ว

      @@shiftcare-anz i think you didnt get lynda.. she meant , recurring once every two months or once every 3 months

    • @mohammadsagar
      @mohammadsagar 2 ปีที่แล้ว

      @@shiftcare-anz i think you didnt get lynda.. she meant , recurring once every two months or once every 3 months