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Kantech Support
เข้าร่วมเมื่อ 19 ก.พ. 2014
Replacing lithium battery on KT 1 controller
How to replace the lithium battery on a KT-1 controller
มุมมอง: 3 059
วีดีโอ
Converting ioProx cards from 24 to 32 bits
มุมมอง 3K5 ปีที่แล้ว
Converting ioProx cards from 24 to 32 bits
EntraPass IP communication Troubleshooting
มุมมอง 16K5 ปีที่แล้ว
A Basic look at how to troubleshoot IP communication issues
12 things you may not know about EntraPass
มุมมอง 14K6 ปีที่แล้ว
A list of useful functions that are mostly unknown
Driver Builder
มุมมอง 3.7K6 ปีที่แล้ว
A look a creating card drivers with Driver Builder For more information on card data formats: www.hidglobal.com/sites/default/files/hid-understanding_card_data_formats-wp-en.pdf
KT 1 standalone
มุมมอง 11K6 ปีที่แล้ว
Programming a KT-1 in the new Standalone mode. The same applies to the KT-400 with Firmware 2.00.13
Factory Defaulting Intevo
มุมมอง 1.5K6 ปีที่แล้ว
A short tutorial on how to factory default an Intevo unit
How to blank the database for Special, Corporate or Global Edition
มุมมอง 3.1K7 ปีที่แล้ว
This video describes how to blank the database. The information applies to all Editions and all versions of EntraPass.
How to integrate a Neo panel to a KT-400 or KT-1 with version 4 communicator
มุมมอง 16K7 ปีที่แล้ว
This video describes how to integrate a Neo panel to a KT-400. The information also applies to an integration to a KT-1.
How to factory default a KT-400
มุมมอง 17K7 ปีที่แล้ว
This video describes how to hard reset a KT-400 to DHCP and to a static IP.
How to create and manage access levels
มุมมอง 18K8 ปีที่แล้ว
This video describes how to create and manage access levels. This includes schedules, users and access levels.
How to move the EntraPass to another computer
มุมมอง 25K8 ปีที่แล้ว
How to move the EntraPass to another computer
How to put an unlock schedule on a door.
มุมมอง 21K8 ปีที่แล้ว
How to put an unlock schedule on a door.
How to install EntraPass Web 6.00 to 6.02
มุมมอง 18K9 ปีที่แล้ว
How to install EntraPass Web 6.00 to 6.02
Installing a KT-1 with Corporate Edition
มุมมอง 26K9 ปีที่แล้ว
Installing a KT-1 with Corporate Edition
Creating Backups in Corporate and Global Edition
มุมมอง 3.5K9 ปีที่แล้ว
Creating Backups in Corporate and Global Edition
How to send email notifications for EntraPass events
มุมมอง 7K10 ปีที่แล้ว
How to send email notifications for EntraPass events
How to configure alarms and sounds on door forced open in EntraPass
มุมมอง 8K10 ปีที่แล้ว
How to configure alarms and sounds on door forced open in EntraPass
Different ways to add a card in EntraPass and getting a card list
มุมมอง 14K10 ปีที่แล้ว
Different ways to add a card in EntraPass and getting a card list
Access control λέγεται
Hello How to get Entrapass global edition demo software in Website also not provided
There is no Global Edition Demo software. Only Corporate and Special. Both are available on our website www.kantch.com
This is sad how over complicated it is to add a holiday and keep all the doors locked.... Seems like a super basic feature that should have been thought out more.
If the holiday applies to all your sites, all you need to do is create a System holiday and not click Selective holiday. Nothing else needs to be done. The Selective holidays are only used when you have multiple sites in multiple time zones where your holidays do not apply everywhere.
@@kantechsupport6044 but don't I then need to apply that holiday to the schedule somehow?
@@kantechsupport6044 do I need to check/turn on Hol1 for that schedule?
Hi Kantech Hello, what if the Workstation is replaced with a new one? What do we do?
All you need to do is follow these steps on the new computer. It will activate the new one and deactivate the old one
do you provide paid tech support over the phone?
Unfortunately, we do not. As the manufacturer of the product, we can only offer limited support to end users of the product. You would need to contact your installation company for direct support
Hi Team, Need your help in generating first in last out report which from Kantech which contains, Emp no, Name & Location
Hello, I'm afraid we can not start a conversation on how to setup reports through the comment section of the TH-cam channel. Please contact technical support at 888-222-1560. They will explain how to get that report.
Hi Team, We recently upgraded from Windows 2012 R2 to Windows 2019 Data Centre - where Kantech server/workstation is installed on. Recently after this change in OS we have come across an issue where workstations on Windows 10 clients connecting to the server hangs they are getting the message "connecting to DB" on the loading bar. Currently this is only curable by rebooting the Windows server itself. We are thinking this could be an compatibility issue of Windows server and the Kantech version we have installed. Do you know if there is change in config we need to implement or a driver update or software change to get this running smoothly? As we never had issue on Windows 2012 R2. We are running Kantech Global Edition version 6.05 - I know this is very old but we have zero guidance or support on this application.
Unfortunately, version 6.05 is not compatible with Server 2019. It is compatible with Server 2008 R2 32, 64Bits std, Win 7 32, 64 bits, Win 8, Server 2012 standard and Server 2012 R2, Windows 10. Please contact your dealer for all information on upgrading your software. If you need to find a dealer, please contact Technical support at 888-222-1560 and we will be able to supply the information.
@@kantechsupport6044 thank you for taking your time out to respond to me and the clarity on the supported versions.
When I go to the devices tab, the only option available is “Association”. Is there another way to set schedule?
Unfortunately, there is not. Your operator does not have enough rights to see the menus under Devices. You will need to have an operator with Installer access level edit your operator.
Nice detailed
Not open in browser
I suppose you mean that you are unable to open the page in the browser. you can try with the MAC by typing KT-XX-XX-XX and using the last 3 sections of the MAC address. If this fails, please contact your technical support for help on this.
No electricity also can use or not
As long as you have a backup battery connected to the controller, it can work during a power blackout. The duration will depend on the usage.
Hi Team, I wondering if you could assist with the below: I am from the UK, we are running ENTRAPASS GLOBAL EDITION version 6.05.38 on Windows 10 we have an issue I am able to install the application and activate fine no issues but when trying to login the application using non privilege (not administrator) AD account the application will freeze after I enter username and password (not responding) when a launch the application with privilege (administrator) AD user the application will login and work fine BUT in Windows 7 the application works fine do non privilege and privilege user. Is there anything you know I have to change in setting or config when installing in Windows 10? Unfortunately I am the IT support for our company and the installation company is not longer active as a company. Any help is much appreciated.
You would need to give full access to the Kantech folder to the Windows user. I'm afraid I cannot be more precise. To be able to contact another installation company, please contact our sales support for the UK +44 (0)208 750 5660
@@kantechsupport6044 Sorry for the late reply on this but you are correct in the folder in Program Files called "Kantech" in the properties and security tab and permissions for "Users" group they require "Full Control", "Modify and "Write" permissions and this cures the problem.
Hi , we have using kantech entrapass corporate edition software , this software support to spurema reader any possible
Hello, While there is no way to wire the BioEntry 2 Suprema reader directly to a controller, they did write a program to do integration. Please contact them, to get additional information and the integration software. You will need to purchase a Connected Program license to use it.
is it possible to restore back up from different versions?back up from CE 8.00 then will be transfered to CE 8.20. thanks
Unfortunately, It is not possible to restore an older backup in newer software. That would be an upgrade. To do so, please contact your installation company. They will be able to help you.
Hello, I have several KT-400PCBs whose heartbeat lights cannot be started, while DC, AC and network can be started. May I ask what is the problem?
Hello, I have several KT-400PCBs whose heartbeat lights cannot be started, while DC, AC and network can be started. May I ask what is the problem?
Hello, We cannot troubleshoot issues through the comment section. Please contact your installation company for support. If they require help, they will be able to contact technical support for help.
@@kantechsupport6044 ok,ty!
unfortunately the version i am working on does not have the Event parameters in the system tab. so where else is it hiding . I was on hold with tech support for an 1hr 10 min and they disconnected. SO now i search youtube. I should not have to wait being a certifed tech. absolute crap. anyone else know ?
Thanks for letting us know that this video is out of date. We'll work on getting a new one made. In newer versions, Go to Definition/trigger and alarm. You can set the popup alarm there. Go to Options/Event color and priority to get the priority to assign the sound. Next time there is a long wait on the tech support line, go to our support portal support.kantech.com and you can use the live chat. There is always someone available to answer..
did I change access code 12345678 for another code because on my version of kantech DEMO this combination does not allow me to activate the OK button, thanks
Indeed, you can no longer use any default codes so you cannot use 12345678. It is not possible to guess why the OK does not light up. Please contact your installer or Kantech technical support for help with this issue
@@kantechsupport6044 can we change the code for another code in DSC
@@belkhafares828 Yes, you can change the code in DSC. There is no limitation to what you can change it to.
How would I put my main entrance door, which is on an unlock schedule, and also put it on a holiday schedule so that it stays lock on a holiday? I don't want the schedule at large, because I want the employees to be able to come in by swiping their card, only the main front door to stay locked.
It is a bit complex to explain through the comment section. Please contact us by phone at 888-222-1560 and we'll walk you through it
Instead of a new install, what about an existing box that suddenly gives Controller Communication Failure (105)?
The same rules apply whether it's an existing connection that loses communication or a new one that will not start. As it is not possible to troubleshoot these kind of issues through comment sections, please contact your installation company to get a service call.
seems to be a bit of a error in the video when you mention pinging the controller. 5:56 the IP address you pinged was the server not the controller. The information is sound but video shows wrong IP address
Good eye. Indeed, both the IP in pinging the controller and telnetting the server were reversed. The information is accurate, though.
Hi Sir, my KT-1 says IP DEVICE COMMUNICATION FAILED. What do I do?
Unfortunately, it is not possible to troubleshoot communication issues through comments. There could be multiple reasons why it lost communication. Please contact your installation company to get a service call so they can troubleshoot this issue.
hello I have kantech corporate edition installed with two workstations, the pc that had a station was damaged and when I reinstall it when I want to register on the server, it throws me an error and I can't figure out where it came from, both the server and the station workstations have the same version, in the workstation I leave the blocked option distilled for authentication but when I want to register the station it throws me the error, port issue is not because everything is open and I verified it with telnet and downloading firewall and antivirus , on the workstation it throws me the error that says Authentication denied - callback failure and on the server in the log it tells me registration requested and after a few seconds it tells me registration denied and the reason for error callback failure, could you give me support that it could be what is happening
When you get Registration OK and then denied, that means that EntraPass doesn't have enough rights to write in the database. What you need to do is run the EpCeConnect.exe program as an administrator
@@kantechsupport6044 Dear, I did it on the workstation side right clicking and placing run as administrator , and the problem continues, it shows me the same message that I shared with you previously. Can you think of anything else that might be going on
@@tecnolakies-seguridadnetwo4818 OK, then please contact technical support to troubleshoot this issue
Is it possible also to disarm door from the controller?
Yes, you can disarm or arm on any door attached to the controller you are integrated to
Just wondering how many codes can be programmed by the entrapss software? Is it up to the limit of the panel capacity?
I am assuming you are referring to DSC user codes. You are only limited by the DSC limits. If you are referring to the number of card holders, there is no limit while it's communicating with the controllers
@@kantechsupport6044 Thanks. Yes, I was referring to the codes for the Neo panel.
How can program kantech kt-300?
Hello, It is too complicated to explain on this TH-cam channel comment section. There are too many variables. If you are the operator of the system, please contact your installation company and if you are the installer, please contact technical support so we can help you out.
A mostly overlooked component of all access control systems is the DOOR CLOSER
Is it possible to revert a KT-400 working with EntraPass to a standalone operation?
It depends on the equipment and firmware. There are 2 versions of the KT-400 out there. The first generation and Revision1. It your controller is a revision 1, you can. If your controller has 2 large metal heatsinks to the bottom right, it is not a revision 1. You would need firmware 2.02 and above. Of course, the controller will need to be defaulted and reprogrammed for standalone mode
entrapass website says download silverlight. silverlight says error 404
Silverlight support has been stopped by Microsoft. It is no longer downloadable for most operating systems, if any. Your best solution is to upgrade your software. We have moved away from Silverlight at the beginning of 2019 and are now using .NET framework
why that yellow triangle on some doors
That is to indicate that you cannot use extended schedules on those doors. They are more that likely form a KT-200 or KT-300.
let suggest an aditional hint: you must not energize the KT-1 with both means (PoE and power adapter), at the same time, otherwise, controller will not take the IP configuration, and will not connect. Thank you.
Sorry to write here. We have 10 doors (KT-100). They are connected in series. There is a door if connected then 5 does not work. What is the problem?
Hello. It is not possible to troubleshoot such an issue through chat. It could be anything from a defective controller, defective reader or even door strike. Please contact your installation company to request a service call to resolve this issue.
Kantech, how do i retrieve the registration code so that i can reinstall it on the new server?
Hello, From the software, go to Options/Registration. The Serial number will be at the top. If your software no longer starts, please contact your installer as it can be difficult to get communication restarted after moving to a new computer.
Does the holiday schedule on a particular door override the current unlock schedule, meaning if I have the front door open from 9-5 pm M-F and a holiday week schedule will over ride the normal schedule and keep the door locked?
Great help! Answer to our issues was at 5:05; our management system was running DHCP and changed after a power failure, but the old IP was hard coded in.
Is that the HALF IN THE BAG music for half a second at the beginning?
Hi there, I installed Kantech Entrapass Global edition on a second computer, but when I stop the service and try to start Server I get "missing configuration data" , any idea? Workstation works, but there is no option to restore from backup there.
How to communicate with PC to KT-300 Controller via RS-232 port. After setting entrapass software shows ""Connection Communication Failure" Please give me suggestions- Need to KANTECH USB to RS-232 converter or different brand converter can work?
Hello, I strongly recommend using the USB-485 adaptor instead of RS-232.
@@kantechsupport6044 I want to use Kantech USB-485 converter and using Kantech Special Edition Demo software. It's working properly? or need to change software!
@@kabirmutahakm3056 Yes, the USB-485 works perfectly with all edition of EntraPass, even the Demo version. However, you will be limited to 1 controller and 10 cards.
@@kantechsupport6044 Sir, I am not using Kantech converter using local brand HXAD RS485 to RS232 converter and controller RS485 TX/RX led is blinking but when try to connect entrapass special edition demo software, shows- "connection communication failure" Whats the problems? KT-300 controller not support any local converter? support only KANTECH converter?
@@kabirmutahakm3056 Unfortunately, as this is not our converter, it is not possible to know what the issue actually is. We can only offer support on our own equipment. With our converter, with that message, I would tell you to factory default the controller to get communication going.
Can I not send a Time/Attendance report via email if I'm using Special Edition? I've already successfully configured SMTP but when I generate a report to send via email I get an "Unable to contact email server" error.
If the test email was successful when you setup your email server, this should work. If not, you have to resolve that issue before you can send a report by email. As we cannot do troubleshooting through the TH-cam channel, you may need to contact your installer to resolve this
Hi could you share KT1 configuration to kantech corporate edition v 8.10.78.
Hello, unfortunately that is not possible because of all the different possible variables. If you are an installer, please contact technical support. If you are the end user, please contact your installation company.
Working on these doors for the first time. Thank you!
Sorry to be so offtopic but does any of you know a trick to get back into an Instagram account?? I stupidly lost my login password. I would appreciate any tips you can give me
@Baker Patrick Instablaster ;)
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Good afternoon, I have a query, in a neo panel we did an update of zones, it had 24 and now it has 32 zones. From the option "peripheral" -> "integrated panel" -> "panel component" we update the number of areas from 24 to 32, but when trying to add these areas to the graph, they appear all the time as open, but if I see it through the virtual keyboard , they are not open. How can I solve that?
thanks
nice its very good
Hi Guys sorry for another question, so I have installed EntraPass 06.05.38 on Windows 10 PC and uncheck the "locked for authentication" and I use a free license/serial key the computer registers the key fine BUT I get an error shortly after stating "Startup Error Authentication failed" could you assist?
You probably need to run the Workstation as Administrator to register it properly. While your Windows operator might be a system administrator, with Windows 10, you often have to run the programs as Administrator for it to run properly.
@@kantechsupport6044 you hit the nail on the head I managed to find a guide (Kantech one and Kantech Support email) and they also confirmed this the version I am running is compatible with Win 10 we have an a similar issue with folder permission on users can't run but Admin can, also you have to make changes to registry. Thanks for you reply
You should fully explain that a Request to Exit is mounted on the secure side (inside) of the door. Otherwise good video.
Good point. Someone who doesn't know any better would assume based off this video that it's also mounted on the outside. In reality, it's on the side we can't see.
what is height of t .rex sensor and connection mercury MR 51E
I'm afraid we do not have that information at Kantech. Contact the manufacturer of the product for installation recommendations.
I have an ioProx P225XSF that is calling for a 22 awg 3 UTP cable. What will happen if I install a shielded cable? Thank you.
Using a shielded cable will reduce the distance you can wire a reader without having read issues. It is not recommended
@@kantechsupport6044 thank you for your reply, 40' run ?
@@BostonSparky Unfortunately, I cannot confirm that a 40 foot run would work correctly as there have been no tests done with shielded cables.
Whoa, THE Jeff from Kantech Support?