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Thank you for reaching out to us. It is suggested to contact the distributor of your machine for aftersale services. If there is still problem unsolved, you may send a message to sales@wondfo.com.cn for our support❤ Hope this message helps. Have a great day.

Thank you for reaching out to us. You can press the power switch on the left side of the analyzer and then unplug it to shut down the equipment. Please do not power off the equipment while a test is in progress. Hope this message helps❤

The machine keeps getting off after sometime. No display and the tray gets retracted. The machine needs to be switched off and on again. Sometimes this occurred during test running too

Its shelf life is 9-12 months. Hope this message helps❤ You may send us a message to email (sales@wondfo.com.cn) to get in touch with our team member for more details.

Thank you for reaching out to us❤ You can send us a message through our website (en.wondfo.com) and we will have a designated team member get in touch with you ASAP.

Good day, Sir. You may visit our website (en.wondfo.com) for brochure in PDF. For more files such as IFU, you may send us a message through our website for your inquiry. Please let us know if there is any problem unsolved.

Извините, что не до конца понял, о замене какой части вы говорите и из какой страны вы являетесь клиентом. Я попрошу нашего инженера по послепродажному обслуживанию связаться с вами.

Thank you for reaching out to us. We'd like to enhance your experience and you are welcome to send your detailed feedback through our website (en.wondfo.com/contact/index.html), and let's figure out what we can do for you❤

Hello my wondfo finecare plus is not coming up​@@WondfoBiotech

Thank you for reaching out to us. If you refer to the LIS document, you may contact the team who have been in contact with you. Please let us know if there is problem unsolved🐳

Thank you for reaching out to us. The HIV & HCV & HBsAg combo test has sensitivity and specificity over 99%. Hope this message helps.

Thank you for reaching out to us. We do have dilution method for specific items. You may contact the distributor or our team member who have been in touch with you for detailed troubleshooting and aftersale services. Please let us know if there is any other problem.

Thank you for reaching out to us. We'd like to designate a team member to contact you ASAP and you may send us a message through our website (en.wondfo.com/contact/index.html) to get in touch with our team member.

Thank you for reaching out to us. You may send us a message through our website (en.wondfo.com/contact/index.html) Gracias por llegar a nosotros. Puede enviarnos un mensaje a través de nuestro sitio web (en.wondfo.com/contact/index.html)

Thank you for reaching out to us. You may send us a message through our website (en.wondfo.com/contact/index.html) and we'd like to designate a team member to contact you ASAP🐳

Yes, it alters the result. Please do your test with a new test device for accurate result. Please let us know if there is any other problem🐳

Thank you for reaching out to us. You may refer to the Instruction for Use regarding QC guidance. If you need the IFU, please contact the distributor who's in service for you or leave us a message at our website (en.wondfo.com/contact/index.html)

@@WondfoBiotech I know how to run it , but can you share the video for my record for refresher purpose

This test can detect HIV infection after 88 days. Please let us know if there is any other problem🐳

It is suggested to follow the Instruction For Use and read the result in 15-30 minutes after dropping the sample. Reading the test before 15 minutes or after 30 minutes may cause false result.

We support both ASTM and HL7 protocols. The network interface supports both ASTM and HL7 protocols, and the serial communication interface supports HL7 protocol.

Thank you for reaching out to us. As sales managers have the latest information of such kind, it is suggested to contact the team by sending an inquiry through our website (en.wondfo.com/contact/index.html) or by sending an email to sales@wondfo.com.cn and a designated team member will contact you ASAP.

Thank you for reaching out to us. You may submit your inquiry in our website en.wondfo.com/contact/index.html or send an email to sales@wondfo.com.cn