In this video, I’ll walk you through the steps to integrate Microsoft Teams with Microsoft Dynamics 365 Omnichannel, enabling seamless communication between your customers and your customer service team.
Learn how to configure Teams so customers can initiate chats with a bot or a live agent directly from the Teams app. We’ll also cover how customer chat requests flow into the Omnichannel interface in Dynamics 365 CRM, allowing your customer service agents to handle queries efficiently from a single platform.
By the end of this tutorial, you will understand:
How to set up the Teams app for customer interaction with bots and live agents.
How Omnichannel in Dynamics 365 CRM captures and manages customer chat requests from Teams.
Key benefits of integrating Teams and Omnichannel for customer service operations.
Whether you're new to Microsoft Dynamics 365 CRM or looking to optimize your customer service workflows, this step-by-step guide will help you improve the customer experience and streamline support.
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