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Replicant
United States
เข้าร่วมเมื่อ 26 มี.ค. 2020
Replicant is the only conversational AI solution that enables contact centers to autonomously resolve the majority of customer service conversations just like a human agent.
Conversation Intelligence: Automation Suggestions (30 Sec.)
Uncover repetitive tasks that can be automated by AI agents and map out an automation strategy that keeps agents focused on more complex work.
Learn more: replicant.com/lightson
Learn more: replicant.com/lightson
มุมมอง: 3
วีดีโอ
Conversation Intelligence: Business Insights (30 Sec.)
มุมมอง 42 ชั่วโมงที่ผ่านมา
Leverage glanceable dashboards and actionable, AI-driven recommendations to help you understand critical patterns and take immediate action. Only with Conversation Intelligence. Learn more: replicant.com/lightson
Conversation Intelligence: Automation Suggestions (15 Sec.)
มุมมอง 52 ชั่วโมงที่ผ่านมา
Uncover repetitive tasks that can be automated by AI agents and map out an automation strategy that keeps agents focused on more complex work. Learn more: replicant.com/lightson
Conversation Intelligence: Agent Coaching (30 Sec.)
มุมมอง 124 ชั่วโมงที่ผ่านมา
Align performance evaluations with your business goals by uploading your scorecard and assessing agent performance using the competencies that matter to you. Only with Conversation Intelligence. Learn more: replicant.com/lightson
Conversation Intelligence: Agent Coaching (15 Sec.)
มุมมอง 114 ชั่วโมงที่ผ่านมา
Align performance evaluations with your business goals by uploading your scorecard and assessing agent performance using the competencies that matter to you. Only with Conversation Intelligence. Learn more: replicant.com/lightson
Conversation Intelligence: Business Insights (15 Sec.)
มุมมอง 104 ชั่วโมงที่ผ่านมา
Leverage glanceable dashboards and actionable, AI-driven recommendations to help you understand critical patterns and take immediate action. Only with Conversation Intelligence. Learn more: replicant.com/lightson
Conversation Intelligence: Call Summaries (15 Sec.)
มุมมอง 114 ชั่วโมงที่ผ่านมา
Hear the bigger picture with audio-first summaries that go beyond traditional transcript analysis to capture the subtleties of tone, hold times, accents and more. Only with Conversation Intelligence. Learn more: replicant.com/lightson
Conversation Intelligence: Call Summaries (30 Sec.)
มุมมอง 204 ชั่วโมงที่ผ่านมา
Hear the bigger picture with audio-first summaries that go beyond traditional transcript analysis to capture the subtleties of tone, hold times, accents and more. Only with Conversation Intelligence. Learn more: replicant.com/lightson
Conversation Intelligence: Knowledge Base Builder (15 Sec.)
มุมมอง 484 ชั่วโมงที่ผ่านมา
Automatically identify how your agents answer common questions and redeploy the best responses to build a dynamic, evergreen knowledge base. Only with Conversation Intelligence. Learn more: replicant.com/lightson
Conversation Intelligence: Knowledge Base Builder (30 Sec.)
มุมมอง 594 ชั่วโมงที่ผ่านมา
Automatically identify how your agents answer common questions and redeploy the best responses to build a dynamic, evergreen knowledge base. Only with Conversation Intelligence. Learn more: replicant.com/lightson
Conversation Intelligence: Turn On the Lights in Your Contact Center
มุมมอง 324 ชั่วโมงที่ผ่านมา
Generate AI-powered insights from every customer interaction with Conversation Intelligence - the contact center’s most powerful source of truth. Learn more: replicant.com/lightson
Building for the blended workforce - how AI impacts the insurance industry
มุมมอง 30วันที่ผ่านมา
CX Leader and Founder of Synervo Group, Camille Rosales, shares how the Replicant platform impacts the customer experience, the agent experience, and how it has helped contact center leaders advance their careers.
Automated patient scheduling delivers immediate value - How SMIL uses AI in customer service
มุมมอง 8828 วันที่ผ่านมา
Director of Contact Center at Southwest Medical Imaging (SMIL), Kim Wyszynski, shares how the Replicant platform has helped SMIL address staffing challenges, high call volumes, high abandonment rates, long hold times and more.
CAA Club Group Doubles Call Completion Rate
มุมมอง 643 หลายเดือนก่อน
CAA Club Group Doubles Call Completion Rate
Replicant for Retail: Bring Every Caller to the Front of the Line
มุมมอง 975 หลายเดือนก่อน
For retail and e-commerce brands, the contact center represents a virtual storefront for shoppers. See how Replicant delivers a more seamless shopping experience by resolving common customer calls and freeing agents to focus on more high-value requests. Learn more: www.replicant.com/retail
Replicant for Financial Services: Give Callers an Experience Worth Investing In
มุมมอง 645 หลายเดือนก่อน
Replicant for Financial Services: Give Callers an Experience Worth Investing In
Replicant Product Overview: The Leader in Resolution
มุมมอง 2995 หลายเดือนก่อน
Replicant Product Overview: The Leader in Resolution
The Contact Center Automation Imperative
มุมมอง 455 หลายเดือนก่อน
The Contact Center Automation Imperative
Helping Organizations Build Extraordinary Teams
มุมมอง 125 หลายเดือนก่อน
Helping Organizations Build Extraordinary Teams
Now I’m Listening: Designing Compliant Conversations for Digital Newbies
มุมมอง 125 หลายเดือนก่อน
Now I’m Listening: Designing Compliant Conversations for Digital Newbies
Realizing Value from Contact Center Automation
มุมมอง 275 หลายเดือนก่อน
Realizing Value from Contact Center Automation
Use Cases & Navigating Change Management
มุมมอง 305 หลายเดือนก่อน
Use Cases & Navigating Change Management
Building a Resilient Contact Center of the Future: Leveraging Intelligent Automation
มุมมอง 1615 หลายเดือนก่อน
Building a Resilient Contact Center of the Future: Leveraging Intelligent Automation
7 Tips for Getting Started with Contact Center Automation
มุมมอง 365 หลายเดือนก่อน
7 Tips for Getting Started with Contact Center Automation
The Burnout Fix: Replacing Chaos with Control
มุมมอง 1255 หลายเดือนก่อน
The Burnout Fix: Replacing Chaos with Control
The Resolution Recipe: How Great Conversation Design Delivers and Delights
มุมมอง 465 หลายเดือนก่อน
The Resolution Recipe: How Great Conversation Design Delivers and Delights
You're Not Hallucinating: Demystifying Generative AI
มุมมอง 2.2K5 หลายเดือนก่อน
You're Not Hallucinating: Demystifying Generative AI
Isn’t it time to start using the term ‘volition’ a lot more in these discussions. AI never leads the conversation in its current form.
Also I feel like I disagree with the conclusion of “not anthropomorphizing Non Human Intelligent Systems”, but I feel like I am actually in the same direction. As in, while “anthropomorphizing” them, I’m actually less “treating them like human” and more “treating humans like intelligent systems”… I feel like I’m rambling and I don’t know what I’m talking about. But I think while it’s important to understand the Shoggoth is a Shoggoth and quite different from your conventional humans, I do believe “pretending they are human” is an important part of advancing the phenomenon until Shoggoth can behave and function more like a human. I guess what I want to say is, “haha eliza effect go brrrrrr”. And that human to human interactions are fundementally based on eliza effects anyway.
I am in the camp that considered “human consciousness is a type of controlled hallucination that significantly benefits survivalbility of both the individual and the tribe”, so LLMs being able to hallucinate seems like a positive trait for me lol
Great comprehensive overview
You are a natural, Benjamin!
LLMs interpolate. They almost never are trained on the exact input you give them. Humans also do this, but are way better at it.
Indian dhotini has more shot at creating a new religion other than building a replicant. These folks are professional when it comes to steal VC's money living off the hype of true founders.
insightful conversation, i learnt a lot and more so from zoom cio, he oozed wisdom
Nah literally nobody enjoys talking to robots over actual employees
Promo*SM 😣
Promo`SM