In today’s digital contact centre, notetaking is critical. Accurate and effective interaction notes are crucial for driving a positive experience throughout the entire customer journey. Traditional methods of notetaking, however, often consume significant time and resources, leading to unnecessary costs, and can be woefully inaccurate. The reality is, many of us were not taught how to master the art of notetaking. In this webinar, we will explore how generative AI can help to support agents with accurate notetaking following every interaction, automating the process and enhancing the experience. We will also explore how this simple, but effective change, can drive significant cost savings and boost productivity.