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I really love this dispenser. It legit dies every time it needs to be recharged.

Just took ours apart. I used a utility knife just around the seam to get a better grip for my sharp chisel. With the chisel it cuts and also pries it off. It took me 3minutes to get the top off. Maybe I was lucky with mine. They seem to use either glue that welds with the casing material or actually weld the plastic parts together. So, heating will not do anything. You have to use the chisel with some force but be careful not to crack the plastic case. Ordering the battery next. Thanks for the video!

Did you polish this?

Thanks for the video! I got the battery replaced and it worked initially, but now it won't charge. Any ideas? This also happened with the original battery. It initially wouldn't keep a charge, but then wouldn't charge at all (no lights).

Best way to do it is get a warranty replacement!

This is too much work, I am stressed just watching this video , throwing mine in the trash

Thank you!

Mine charges , it’s blue but doesn’t dispense ,, maybe a sensor issue

Does anyone know where to get a replacement motor? Thanks

Great video. Particularly the battery type and reversing the connector wires. I needed to trim some of the plastic inside to allow the new battery shape to fit but it works!

Thank the video and troubleshooting experience.

I just wanna say that I opened that housing by using a sharp knife and a hammer, and a pounded it into the seam all the way around to get it apart. My repair was however, not successful because there was a kink in the line and as I took all of that apart and the housing apart, I realize the collapse of the line was not going to allow any soap through it. Anyway, I didn’t want to post a video because I’m not only a woman, but I’m left-handed and people tend to freak out when they see left-handed people with sharp objects. Thank you for your video.

Was going to attempt this but watching defo no point after smashing to pieces,should be replaceable from new from the company?

I’m wondering if someone might be able to help me, I got nowhere with simple human customer service. After only 24 months of spending $75 on a liquid sensor pump dispenser for my kitchen, it will not stop spitting out soap when I’m trying to charge it, and it will charge once I take the charger off it spitting out soap because it’s not charged. Can anybody help me please?

thanks dude. will be trying these when my battery comes in.

Thanks for the video, it influenced me buy a new one. Monetize that. 😀

My dispenser also died - wouldn’t take a charge

Wind speed?

In my case, the motor works when directly connected to the battery, and the polarity is correct. The blue led turned on once and then 😒nothing happen. Not sure anything else to look into.

If I use 1000 ah is it the same

My guess is that the top & body of the dispenser were ultrasonically welded. The only way to open it is cut through the fused plastic as you did.

😱😱😱😱😱

Simplehuman has the worst Customer Service, so don’t waste your time. I have one of their Automated Trash Cans that a piece of automation plastic broke, and they offered to replace part that never arrived.

Thanks so much, just repaired mine. Switched the red/black wires and Voilà!

When you removed the original battery I noticed in the video that the wires ( red was on the left of the connectors plastic center indent on the old battery 8:23 ) & ( red was on the right of the connectors plastic center indent on the NEW battery 8:52 ) were of opposite polarity to the old & new battery connectors polarity. Without seeing that you then plugged in the new battery into the circuit board then added the power supply to charge the unit only to discover no charge light and a clicking sound. Maybe it was the protection side of the circuit board clicking because of the reverse polarity. The one thing I truly appreciate from this video and your effort to fix what SHOULD BE an easy fix to the end user (especially an occasional necessary battery replacement) , is that these companies that make these products intentionally design ALL their products for short term THROW AWAY and REPLACE with NEW type design. And YET we are told that it is US that is destroying and polluting our planet and we must now pay HIGHER and EXTRA taxes instead of resolving to a more intelligent solution of NOT permitting the designing of short term use THROW AWAY products that could EASILY be LIFE EXTENDED by customer capable battery replacements, better lasting materials or simple software updates that would extend the useful life of a product indefinitely. But then again, it is our government that PERMITS and even finances these companies to continue these practices while at the same time telling the people THEY are the problem that MUST PAY for all the problems the GOVERNMENT permits and regulates as GOOD for the ENVIRONMENT. Not to mention that it also wastes more of the limited money that the average person has because everything needs to be replaced every few years!!! Sorry for my run-on message, but when I witness your great video showing how difficult it was to disassemble something to perform a POTENTIAL easy fix it reminds me and truly frustrates me to WHY we WASTE so much of our TIME, MONEY and resources on something that could EASILY be FIXED if the policies were implemented to change back to designing everything for only LONG TERM USE. Okay I the moron will shut up NOW. S.A. Have an awesome 2024 while you still can.

What polish products did you use and what sandpaper? I'd love some instructions on how to make it

Here a better way to repair it without taking it apart...empty it fill it with hot boiling water, shake, pour out the water...than fill it full with vinegar and let it sit for a day or two...this work for me ....😀

Many companies depend on product re-purchases. If a product costs $70 and lasts 2 yrs, hopefully the customer will feel the convenience is worth $35 a year. For this reason, product obsolescence is engineered into almost everything.

I really hate this product. Had one fail inside of warranty and now another outside of warranty. Might attempt the repair here even though I'm not handy with these things. Thanks.

That simplehuman made the battery so inaccessible just makes me want to not buy their stuffs in the first place

I ended up using a Dremel with a thin cutting disk. Much much faster. maybe a slightly wider wider gap but we will see. I plan on only epoxying 4-5 spots and marking where they are. Then use gray silicone to seal the rest. That way if you need to open it again, you only have to cut through those 4-5 spots. Will see how it goes.

Can you recommend another battery? Both are unavailable .

For anyone trying to repair this for themselves, I feel like the hardest part of this repair is separating the dispenser in the first place, so I really want to stress that you are NOT just trying to get through a glued/bonded seam. You must cut through about 1mm of plastic to separate the pieces. The dispenser top connects to the bottom with a tongue-in-groove type joint, so you have to completely cut through the tongue portion of that. So don't worry about heating it up or trying to have it separate cleanly so you can put it back together. It will be permanently damaged in the process and you will have to seal it back together with some other method after replacing the battery (epoxy, CA glue, etc.) I didn't understand this from all the videos on this that people have made and it would have helped me to know that. Also as someone else mentioned don't go too deep on the corner of the nozzle portion because you could slice into the tube that the soap is pumped through ( 9:07 in this video, the tube with blue soap in it)

Nice repair video! What do you think about using adhesive silicone instead of epoxy for gluing the top of the unit back to the base? Also do you think its possible to fit a longer battery in the same space?

Thank you fixed mine

In _this other video_ where Gr8er Work does a slightly better work of not ruining the looks of this gorram device, some guy comments that he bought 7 of those for his house and *ALL SEVEN* died after like 2 years !! 🤣🤣🤣 NEVER will I buy a Simple Human product !

Thank you for the video. We are having the same issue, and I suspect need battery replacement as you did. Unfortunately the battery you show is currently unavailable on Amazon. I wonder if one of the other similar sized batteries would work, e.g. same manufacturer, voltage and Ah, but PL 702250 instead of 692245.

Thank you for the video. We are having the same issue, and I suspect need battery replacement as you did. Unfortunately the battery you show is currently unavailable on Amazon. I wonder if one of the other similar sized batteries would work, e.g. same manufacturer, voltage and Ah, but PL 702250 instead of 692245.

Thank you for the video. We are having the same issue, and I suspect need battery replacement as you did. Unfortunately the battery you show is currently unavailable on Amazon. I wonder if one of the other similar sized batteries would work?

I’ve the same issue on a 14oz dispenser that has soft rubber base. How do I dismantle it? Can you please help?

Jesus Christ! Remind me NOT to have you do my vasectomy! W TF?????????

Excellent video!! I wouldn't have been able to unlock the dispenser without your informative detective work. A couple lessons learned: 1.) Try a small exacto blade to cut and shave the plastic away. This is a mechanical removal in order to disassemble the dispenser. 2.) Use caution around the dispenser tip as there is a plastic tube on the left side. The last part that came free was at the end where the soap is dispensed. 3.) Wear gloves. I had a cell phone repair kit that had a metal spatula that was very effective in getting the dispenser opened. Thanks!😃

The coolest!

Thank you so much for the video!

Hey quick question here. Mine lights up blue for a brief second when plugging the charge but then goes blank. Is it possible for water to get inside or is it just a dead battery? Also please link the battery where you bought it. Thanks

It’ll take me a whole day to fix it 😂 I’m not handy like you 😅

Mine was doing the same , If it is over inflated it rubs and the tire needs to be broken in at a lower pressure than it is sent out with. I'm glad I didn't send it back, instead I just rode it with low air pressure and then went back up to around 16 or 17psi and it was good to go. Good luck with it

I had the same issue right out of the box , didn’t even ride one time after waiting 6 months sent it back to FM had it back in a week I thought about it the same as you did trying to ride it out to wear the tire down, but after some thought I just thought it was best to send back, but this was there response” “Our technicians found that your tire was not performing up to specifications and was replaced under warranty. Your board was tested extensively after the repairs to ensure that it is performing up to specifications. Happy to get you back to riding! All the best, Zachary S. Future Motion Support Team”

.#zZz#.⚡⬇️⬆️💀☢☣.....

Great video! The 150 ft tail is able to move effortless in the sky. Inspired me to buy a second matching 75’ tail. Awesome kite tricks as well.