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Thanks Robert.

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Thank you for this session! I have problem to get catalog item variables into notification. I searched everywhere but found nothing, but I found the answer here. So easy and straightforward. No need to create a email script. No need to code. Thank you so much!

Thanks Robert for this -- very helpful, although I am still running into an issue with resolving the name-value pairs. The HTML in the received email contains an HTML table with two columns, name on the left and value on the right. The parser is unable to pull data from it. Have you heard of this issue?

Great job Kathy on this use case! I loved the application, the co-presentation, the editing and I feel like I actually learned something about loan processing. Nice find Robert!

Hi, would this also work for the case where I need to unzip a file that has folders that contain json files (from which I need to create records in SN?) Or is it only applicable if there are attachments directly in the zip file? Thanks :)

It's awesome how you managed to incorporate all of these different processes into one. Excellent work Kathy!

This is an absolutely fantastic use case!

Love this. I See so many small to Medium sized firms which really need servicenow but cant afford it😢. There is a huge Potential

Love the video. Decision tables might also help manage some of the different loan types! My new favorite.

Are you thinking about getting into ServiceNow? This playlist may help th-cam.com/play/PLkQDoKoP0MAPkaMOjKCKMXCpAVPv9bWQM.html

Very nice video! This is why it's awesome to have people from other industries bring their unique perspective into the ServiceNow ecosystem. I also really liked Kathy's retrospectives at the end of the video. Very strong individual!

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I liked this video a year ago when I first watched it. Now that I am watching it again to help set it up I like it even more. Thank you for the helpful content.

Just in case anyone is wondering, if you trying this on a PDI, you need to activate the 'ServiceNow IntegrationHub Professional Pack' plugin via the Instance Action in the 'My Instance' section of the Developer site.

This is awesome! Been looking for this for months! Big thanks!

One of your best videos.

Good explanation - thank you

Hey Rob, been in BMC Remedy for more then 9 years thinking to transit to Servicenow - do u have a like a MAP how and where to start my transition

Thank you very much Robert, very handy trips indeed.

This is the development content I would love to watch more ! Keep doing the gr8 job ! thx !

Thanks, Rob. I just finished the NextGen program, and I have my PMP, ITIL 4, CSA, & I'm working on the CIS ITSM. I also have a few micro certs, including Flow Designer. I have PM experience from Transportation & Logistics. However, my goal is to move into IT Project Management. What roles should I be focused on within ServiceNow given my experience & credentials? What other certifications should I look into? Thanks!

Hello Robert, I am facing issue to populate the reference field and Date/Time field through Email variable (Name/Value). Any help would be appreciated!

Diff between look up record vs look up records actions? since it seems like all you need to do is confirm if one record exists.

Excellent simple explanation. Now if we all could just remember that existing as a group member who can be assigned a task consumes a license. Being eligible to read anything consumes a license. Always being careful who can see what to avoid being fined for it later. Waking up in cold sweat shouting "Which license is covering it?!" Sorry i digress.. Your vids are great!

This is wonderful content! thanks a lot Duke. This is going to be useful for the interview I am conducting for an architect position.

Is it any AI in ServiceNow???

A couple navigation hacks used in this video: th-cam.com/video/1CgF3Lgz9N8/w-d-xo.html Some table names you should memorize: th-cam.com/video/bQTkB4M3zRg/w-d-xo.html

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Could you please consider creating more content on Task Intelligence or Document Intelligence in ServiceNow? Exploring the intersection of AI and ServiceNow seems like a fantastic niche that could benefit a lot of viewers. Your expertise in this area could really help us all understand and leverage these technologies better. Looking forward to seeing more amazing content from you! Keep up the great work!

Informative! Thank you 👍

Great video - short, informative, and straight to the good stuff. Love the sound effects too! They add a welcome bit of fun.

Great video - short, sweet, and informative! I totally missed the Wait checkbox when looking at tasks in Flow Designer.

Massively helpful to conceptualize things this way. I really needed this help today. :) (Some feedback--you probably noticed in post--the 2nd step in your diagram is labeled as 'STEP 1' instead of 'STEP 2'. It didn't throw me off because your dialogue was clear. Just noting icymi.)

With configurable workspace now, isn't method 2 obsolete? The "New" button in workspace creates a new M2M record, which could house custom fields. Using m2m would also elimate concerns of licensing.

IT STILL NEEDS MILLISECOND GRANULARITY.

I cannot thank you ENOUGH. I was trying out a use case and it didn't work for the longest time until you mentioned that there is Lookup Record and lookup Records 😭😭😭

Hey there! 🌟 Thanks for sharing these helpful tips about Servicenow! I found them really informative and useful. Would you mind sharing more tips and hints about Servicenow in your future videos? I'm eager to learn more and your insights are incredibly valuable! Keep up the great work! 👍

So, as an Admin, I want to create my own navigation menu, separate from favourites. But I don't want other Admins seeing it. As you pointed out, adding 'admin' to the hidden roles will hide it from them and me. Even if I have the Visible Roles set to a bespoke role I have. Do you have a workaround for this by any chance? Also, I'm finding that modules you add must be on the top layer of an application menu or they will not show. e.g. "System Logs > System Log > All" cannot be added, as it's two layers deep. I've found myself duplicating the modules and putting them in an Admin application which is less than ideal. Any suggestions around that would also be appreciated.

Good stuff, Rob!

This is awesome! updated my log form to include this. now if they would add millisecond to the timestamp! Too much happens in one second sometimes.

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THIS IS SO VALUEABLE

This solved our issue of Requests not getting closed when all the Request Items and Tasks had been completed. Thanks for a great video!

We have an M2M table that is not part of the exempted table (ua_exempted_table_inventory), and I can see it is listed under ua_custom_table_inventory. That means it needs a license. However, as per our requirements, I should delete the old M2M table and create a new one that should not require a license; it should be part of the Exempted Table inventory. I followed and created new M2M table but still it is no part of exempted inventory list , can i help me how to do that?

Custom action to fire events and scehduled events: th-cam.com/video/iWMX-A4qEZg/w-d-xo.html Understanding Events: th-cam.com/video/1NqyqckDrPs/w-d-xo.html Understanding Scheduled Events: th-cam.com/video/u38C-qNZcTQ/w-d-xo.html