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We speak to RPA Head of Customer Engagement and Support Kath Illidge about her role within the Rural Payments Agency. Kath shares her thoughts about what future improvements she would like to see and what differences she wants to make for customers.

We speak to RPA Head of Customer Insight Emily Edwards about her role within the Rural Payments Agency. We ask why Customer Insight is paramount to improving customer experience and delivery and what her priorities are.

We speak to RPA Head of Customer Experience Gareth Jones about his role within the Rural Payments Agency. We ask what are the challenges he will be taking on in both the short and long term and the importance of being able to talk to farmers at all stages of the experience.

This video details how to report movements ON and movements OFF using the BCMS Cattle Tracing System (CTS) Online at www.bcms.gov.uk

This video details how to report an animal movement OFF and back ON the same holding, the same day, when you move an animal to and from a show or market using the BCMS Cattle Tracing System (CTS) Online at www.bcms.gov.uk

This video details how to register cattle births using the BCMS Cattle Tracing System Online (CTSO) at www.bcms.gov.uk

This video details how to move animals between two of your holdings on the BCMS Cattle Tracing System (CTS) Online at www.bcms.gov.uk

This video details how to download a list of animals on your holding using the BCMS Cattle Tracing System Online (CTSO) at www.bcms.gov.uk

This video details how to report the death of an unregistered animal using the BCMS Cattle Tracing System (CTS) Online at www.bcms.gov.uk

This video details how to view animal details and movement history using the BCMS Cattle Tracing System (CTS) Online at www.bcms.gov.uk

We speak to RPA Customer Director Marie Hardeman as she reflects about what she's learned during her first year, the importance of customer interaction, what her vision is going forward and expanding customer insight in order to provide better support and delivery for all customers.

RPA Customer Director Marie Hardeman sits down with Emily Edwards - RPA head of Customer insight and Gareth Jones - RPA head of Customer Experience to discuss what they need to do to make things better for their customers and why insight and understanding their customers is so important.

This video shows you how to apply for funding to improve animal health and welfare. The service is in continuous evolution so there may be minor differences in the content of some screens

This video shows how to claim funding for an animal health and welfare review - dairy cattle. The service is in continuous evolution so there may be minor differences in the content of some screens

How to claim funding for an animal health and welfare review - beef cattle

How to claim funding for an animal health and welfare review - sheep

How to claim funding for an animal health and welfare review - pigs

How to report the death of a registered animal on the Cattle Tracing System (CTS) Online

How to apply for the Sustainable Farming Incentive (SFI) Expanded Offer

How to claim funding for an endemic disease follow-up - beef cattle

How to claim funding for an endemic disease follow-up - sheep

How to claim funding for an endemic disease follow-up - pigs

Find Funding for Land or Farms tool

The Rural Payments Agency - Our People

How to complete an RLE1 form

How to submit a revenue claim using the Rural Payments portal

International Women's Day 2024 - Marie Hardeman & Norma Boyes

International Women's Day 2024 - Jo Ransome

Farming Transformation Fund: Slurry Infrastructure grant​​: How to produce a site plan