Learn how to set up effective patient feedback and complaint management systems that improve healthcare quality and ensure NABH compliance. In this expert-led session, Sonika, Co-Founder & Product Director of Zonka Feedback, shares actionable strategies to collect, analyze, and act on patient feedback to enhance care experiences.
-Best practices for setting up structured patient feedback systems
-How to implement complaint resolution and CAPA processes for continuous improvement
-Tools and techniques for collecting patient feedback across multiple touchpoints
-How to leverage feedback for quality improvement and compliance tracking
Whether you're a hospital administrator, patient experience manager, or healthcare provider, this session will help you streamline your feedback and complaint mechanisms to enhance patient satisfaction.
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00:00 - Introduction to NABH
02:25 - Today's Agenda
03:30 - Introduction to NABH
05:25 - NABH Accreditation Standards for Hospitals 6th Edition-PRE.7
06:57- NABH Accreditation Standards for Hospitals 6th Edition-PRE.8
07:53 - Understanding NABH levels and scoring
09:38 - Implementing Feedback Mechanisms
18:19 - Best Practices for Feedback Mechanisms
22:19 - Implementing CAPA Processes for Continuous Improvement
24:06 - Setting up CAPA Systems
31:03 - Best Practices for CAPA Processes
35:30 - Feedback for Continuous Improvement
38:26 - Using Feedback for Compliance
44:35 - Q&A Session & Closing Thoughts
Need help setting up your patient feedback system? Get in touch with us- www.zonkafeedback.com/schedule-demo