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HEY BRO CHILL, YOU TOO EXCITED! ESTJ WARNING!!!!!!!!!!!!!

Love this message!

PSA this research is outdated and being misrepresented. The researcher who came up with the 7-38-55 concept himself has asked that people stop spreading it falsely like this. The study was conducted in the 1970's by showing a group of women photographs of a person's facial expression (no other forms of body language just face) and then played a tape recording of a single word being spoken in a monotone voice, and the participants gave yes/no answers if they felt the expression was genuine. It was a study that was specifically to test emotional responses and the connection between words and body language. The researcher has posted on his own website and published multiple articles begging for people to stop misrepresenting the information like this. Her example of a meeting does not apply because she is not an image, she is loving. She speaks more than one word. And a business meeting is not an emotionally driven context. The study found that as long as your body language and vocal tone don't oppose your verbal words, your message will be understood. This is unscientific. Don't trust everything someone says just because they say "there was a study" before it. Lies.

Thanks for the origin of the word, Thanks! 😅 I will use that and pass it on! 😊

Thank you so much for addressing this topic! The gap between wanting to help and knowing how to help has kept me from engaging in difficult emotional moments and it is reassuring to know that just being there and listening is helpful.

Thank you for another great podcast! I will remember you for it.

"Progress not perfection" - what a great positive growth mindset!

Full episode: th-cam.com/video/oxn2zeTfDSA/w-d-xo.html

Full episode: th-cam.com/video/oxn2zeTfDSA/w-d-xo.html

What a great episode! I especially enjoyed the moment taken to explore the difference between reacting to responding to situations and what a difference that can make.

Good episode!

Hi Haley, I had lots of questions about this, but not anymore, now that you not only showed the 9 principles, and the magic formula, but also gave us an example. Thank you so very much!

elizabeth.haberberger@dalecarnegie.com

Oh I think the 20 century's Dale r lecturing here

I want learn and improve English how can u help me about this?

Your all lectures absolulity very informative and full of corge, I like it, I hope u will carry on to train peoples

I am ready

Have u studied all books of Dale Carnegie?

þrðmð§m

Come join us to kick off 2022 on a good note! Registration link: us06web.zoom.us/meeting/register/tZYlcuyhqzkpEtFeX4kWxiRB6wrm122Zoh1K

Very useful, aside from the music which near murdered my ears.

The evidence and cushion are very important in this situation. Very often do situations like this come up where deadline seems unreasonable. Getting the employee on-boarded (evidence) and supporting them (cushion) helps ease there doubts about the situation.

Great technique. Much like LAER. I love the fact that this approach does show empathy but also still holds the individual accountable for getting the job done. It fosters buy in as long as the evidence is spot on and is conveyed with a "I have confidence in you" approach.

You have to have evidence to back up your claims that their concern can be overcame. Without the evidence they will continue with their doubt

I feel evidence is the critical piece, this helps back up your opinion.

I feel evidence is key when dealing with sales employees.

The cushion is key. Give them the confidence that it can be accomplished and why.

The cushion and deciding which form of evidence is most credible to the person is key to making this successful. Someone might connect more with statistics compared to testimonials.

The opinion shows the employee that you have faith in their ability to get the project done. The first 3 steps show that you are listening to concerns and it is possible to get the project complete but you still need to ask them to do the work and show support for them doing so.

I feel it is the delivery of what you are saying or asking, and the evidence that you are providing to make things work agreeably. In customer service we are always working on new processes to improve our work flow and accuracy of our job. We discuss this in our huddles and Monday morning meeting, everyone might have different idea's or opinions on how they feel things need to be done, so it is important to listen to everyone's idea's so they know they have been heard and we can all work together to come to the most productive solution of how we should move forward.

Starting with a cushion allows the other employee to understand that they have been heard. The evidence brings truth to your idea. Which allows your opinion to be heard.

It's all about your delivery and evidence you provide. If you approach the situation calmly and present the evidence things just progress to the desired end result.

This technique certainly works. I used it this morning. I let the employee voice his opinion, which I let him know was appreciated, and that he was being heard. This already made him feel better about the situation and the task he was asked to perform. We discussed how it was just good teamwork and that everyone needed help from time to time, of which he is the best pick to get the job done.

This type of situation occurs frequently in the shop. Providing the cushion is huge because it lets the employee understand that they're being heard and providing evidence gives them some perspective and lets them know that what's being asked of them, can be accomplished. I will definitely being using this in the near future. in the near future.

To me the most important parts of this technique are the cushion and the evidence. A lot of times utilizing the cushion will be enough to get the buy in from the employee. However some times employees want to have examples of others being successful and then you get the buy in. I have found by doing the cushion first, then evidence then my opinion employees are more likely to value my opinion.

The cushion is nice but providing the facts shows that you actually put some thought into your decision and reinforces why this what we are going to do, and not just because I said so, kind of demand.

I feel the cushion is a very important part. Letting the other person know you are listening to their concerns and being positive about the situation helps relieve some of the fear they have about the project and getting it done on time. It will also make them more comfortable to ask for help if needed.

I find the cushion step is by far the most important. People just want to know you are listening to them. I just used this method in our parts turns project.

I believe the cushion is key to getting their attention, so that they will listen to the evidence. Using the cushion will help set the tone. I have found that providing evidence will help give the person a better understanding or positive view of your opinion, especially in a situation where the other person sees the task as unrealistic.

We've had many situations where a technician would rather not take a service call that is out of his territory because he may not have the parts or doesn't normally work on that model. We have to cushion, produce evidence that they have done it before and they have resources such as other technicians to help and they have been successful in doing so in the past.

I had an incident today that a technician had been to the account 5 days ago and told me that the 3rd shift is saying one thing the day shift another. He was feeling frustrated because of the callback. He told me I'm done. Not unlike Matt Brandt's comment, I too believe the evidence is key. I told him you got this, you have been here before and conquered the issue. You are too good of a technician to say I'm done. That positive reinforcement is also key. I offered my assistance if needed, and he went out today and conquered the problem. I then followed up with more positive reinforcement. Sometimes a little nudge is good.

As a Sales Admin, I feel like we use this most when dealing with Sales Reps. Of course, nobody likes to hear the word no, but sometimes that's what it is. I would like for my team to better implement this technique to gain a better response from the Sales Rep. The key for us would be the cushion. It helps start the conversation off on the right foot.

I feel that the evidence comes into play more often. When a technician runs into an issue and feels stressed I remind them that they have been in that position before. It helps to remind them that they have had problems and have figured out the solution in the past. I feel it helps give them the confidence that that they can overcome any problem again.

The cushion is the key to get the conversation started in a positive direction. Most people don't realize what they are capable of accomplishing. Presenting evidence can give them the confidence to move forward. The opinion verifies your belief in that persons abilities to get the job done.

This technique is something I find we use in Administration when we are faced with tight deadlines and the odds seem against us. We definitely use the cushion, supported with evidence of our past successes and finalize with the opinion and encouragement that as a team we can pull together to get the job done!

The best aspect for dealing with sales people is the evidence. It get's them competitive and thinking that one person isn't actually better than they are so they want to prove they can make it happen too.

I find that the most important part is the cushion. If the other person doesn't feel heard and understood, they will leave the meeting thinking or even saying "they just don't understand". By cushioning and feeling understood, they are more likely to ask for help and input on the project as well.