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Really helpful, thank you!

Nice! Thank you for posting this.

I was looking for some videos on how (as a passenger) - I might deal with a diruptive fellow airline passenger, and I discovered these RTAP videos. Before I viewed them I reviewed FAA advisories to flight crews - and the ovewhelming advice the FAA gives flight crews is to de-escalate and refocus (distract the anger) the individual. These RTAP training videos are well done - and use a scenario approach that demostrates how to implement the de-ecalation techniques (yet stay in affirmative control.) Most of the amateur TH-cam videos on dealing with difficult people are confrontational and exactly the opposite (then again, they are for entertainment value.) Being an instructor in many topics, I found that these RTAP videos present a better technique, which can be ramped up if necessay - but will in most cases allow the difficult person an exit path from their behavior.

Hi, excellent video. One question, what command did you use at 5:40?

Nice work

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cool video National RTAP. I crushed the thumbs up on your video. Always keep up the solid work.

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Excellent resources you are offering here! Per chance, do you know if there is a Canadian equivalent of your organization that can help Canadian agencies?

Thank you for sharing!!! very good job :)

the sound is not good I am quite disappointed

I work for a transit company in Oregom and have found this video very helpful for a current situation. Thank you!

riders waiting at a bus stop in the middle of the road? Wow. Didn't think people would be that dumb

Cool!

I've seeing like 12 people just get on the bus without paying and the bus driver tells them to pay their fair but they just go to the back and hide behind the other passengers and laugh at the bus driver and go sit down and sometimes the passengers that paid just laugh at the bus driver too