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Didn't even realise someone was talking.

@@Wheels_Paws😂

Hi @dmiffo5128, It's great to hear that your retailer was able to resolve the issue with the front light on your Velectrix Brunswick bicycle. However, I wanted to clarify some important points regarding the warranty. We've personally spoken with the Velectrix service manager about your concerns, and it appears there might have been a misunderstanding. Under Velectrix's brand warranty, all third-party fixtures, including lights, are indeed covered for one year against manufacturing faults. Additionally, under Australian consumer law, all products sold must be fit for their intended purpose-meaning, a light must work as expected when turned on. From what we've gathered, there was no record of a warranty claim filed for a Brunswick light issue on the Velectrix system, which suggests that the problem might have been assessed as physical damage occurring after the sale, thus not covered under the warranty. VelectriX always strives to ensure clear communication and accurate information regarding warranty coverage and would be happy to assist further if there are any more concerns or questions about this matter. Warm regards, Stuart from EcoTekk

Under Australian consumer protection law, it is the retailer that is responsible for supporting the products they sell, you should always go to the retailer for support.

Hi @dmiffo5128, It's great to hear that your retailer was able to resolve the issue with the front light on your Velectrix Brunswick bicycle. However, I wanted to clarify some important points regarding the warranty. We've personally spoken with the Velectrix service manager about your concerns, and it appears there might have been a misunderstanding. Under Velectrix's brand warranty, all third-party fixtures, including lights, are indeed covered for one year against manufacturing faults. Additionally, under Australian consumer law, all products sold must be fit for their intended purpose-meaning, a light must work as expected when turned on. From what we've gathered, there was no record of a warranty claim filed for a Brunswick light issue on the Velectrix system, which suggests that the problem might have been assessed as physical damage occurring after the sale, thus not covered under the warranty. VelectriX always strives to ensure clear communication and accurate information regarding warranty coverage and would be happy to assist further if there are any more concerns or questions about this matter. Warm regards, Stuart from EcoTekk

It really is!

Thanks! 😄

@johnkennedy486 Thanks for sharing your perspective. 🚲 We absolutely understand the concerns about quality control, especially in these challenging times. The COVID-19 pandemic has indeed impacted many industries, including bicycle component manufacturing, leading to some lapses in quality across the board. At ecoTekk, we're committed to supporting local products like #VelectriX, which has worked tirelessly to maintain an affordable price point without compromising on quality. It's a tough balance to strike, but VelectriX's dedication to after-sales and warranty support is commendable. They truly stand out as one of the best in the country for both retailers and customers to engage with. We've also observed that post-COVID, even big-name brands in the e-bike industry have faced similar challenges. It's a trend that's been felt universally, but we believe it's important to support and acknowledge the efforts of brands like VelectriX who are striving to provide quality and value during these times. Your feedback is invaluable, and it helps us and our partners like VelectriX to continually improve and ensure the best possible experience for our customers. Thanks again for your comment, and we hope your future e-biking experiences are nothing but positive! 🌟💚🚴‍♂️ #SupportLocal #QualityRides #EbikeCommunity

@caeboy151097 Absolutely, the weather has been fantastic for e-biking adventures! 🌞🚲 There's nothing quite like enjoying a ride under the clear skies, feeling the gentle breeze, and soaking up the scenic beauty around. We're glad you're making the most of these perfect conditions. Keep pedaling and exploring, and who knows, maybe we'll cross paths on one of our ecoTekk adventures! Happy riding and enjoy the great outdoors! 🌿💚🚴‍♂️ #PerfectRidingWeather #EbikeAdventures #ExploreTheOutdoors

Thanks for the visit

@ChrisCoxCycling Thanks for your insightful comment, Chris! 🌟 You've hit the nail on the head - e-bikes are indeed a game-changer in urban transport, especially in reducing our carbon footprint. It's exciting to see how they cater to diverse budgets and family needs, making those everyday trips more sustainable and enjoyable. We completely agree that enhancing infrastructure is key to making e-bike travel safer and more accessible. It's encouraging to see areas like Brisbane and the Sunshine Coast already making strides in this direction. Also, you're spot on about changing the perception of cycling. Our goal is to show that it's not just for the sporty or adventurous but is a viable, inclusive option for people of all ages and abilities, thanks to that extra boost from e-bikes. Let's keep pushing for more e-bike-friendly cities and celebrate the joy of eco-friendly travel! 🚲💚🌍👨‍👩‍👧‍👦🌿

@morganwhitney2938 We're so glad you enjoyed the video! 🌟🚲 It's always heartwarming to see the kids having a blast, and it's fantastic to hear that it's inspired you to get back out on the eBikes. There's something truly special about sharing the joy of e-biking with the whole family - it's not just about the ride, but the laughter, the shared experiences, and the memories being created. We can't wait to have you back for more e-bike adventures. Whether you're exploring new trails or revisiting favorite spots, each ride is an opportunity for fun and discovery. Thanks for your enthusiasm, and see you out there soon! 🌿💚👨‍👩‍👧‍👦 #FamilyEbikeFun #EbikeAdventures #CantWaitToRideAgain

@caeboy151097 We wish you were out here too! 🚴‍♂️🌞 There's nothing quite like the freedom and joy of exploring the great outdoors on an e-bike. The fresh air, the scenic views, and the gentle hum of the bike beneath you - it's an experience like no other. We hope you get the chance to join us on one of our adventures soon. Whether it's cruising through the lush landscapes of the Sunshine Coast or embarking on a new e-bike journey, there's always a new experience waiting for you. Until then, stay tuned to our channel for more e-bike adventures and inspiration. We're looking forward to the day we can ride together! 🌿💚 #EbikeAdventure #GetOutThere #EcoTekkExplorers

@SuperChiken69 Thanks for the enthusiasm! 🚴‍♂️💨 The #Velectrix #Hurricane e-bikes are indeed a blast - they combine style, power, and the thrill of adventure, making every ride an exciting experience. It's great to hear that they've caught your eye! We often think about how awesome it would have been to have such cool rides as kids, right? But the beauty is, it's never too late to embrace the fun. Whether you're a kid at heart or looking to recapture some of that childhood excitement, e-bikes like the Hurricane offer a fantastic way to do just that. Keep dreaming big and maybe treat yourself to that childhood wish someday soon! Thanks for being a part of our community and for your continued support. 🌟🚲💚 #HurricaneEbike #EbikeFun #ChildhoodDreamsComeTrue

Yes, Queensland Beautiful one day, perfect the next and sometime it rains (warm rain)

@fionajemberton490 We're thrilled to hear that you loved your experience! 🌟🚴‍♀️ Your enjoyment and satisfaction are what drive us at ecoTekk. It's always fantastic to know that our riders have had a memorable time exploring and enjoying the beauty of the outdoors on our e-bikes. Thank you for choosing to ride with us and for sharing your positive feedback. We can't wait to have you back for more e-bike adventures. Keep spreading the joy of e-biking! 💚🌿🌞 #HappyRiding #EbikeAdventures #ThanksForRidingWithUs

@ronniemaree5481 Thank you so much for your kind words! 🌟 We're thrilled that our video has reminded you of Noosa's stunning beauty. Slowing down to appreciate the scenery is definitely one of the joys of e-biking - it allows us to soak in the environment in a way that's both relaxing and immersive. We're glad you enjoyed the rides with Darren and Stuart. Our aim at Ecotekk is to provide experiences that not only showcase the beauty of our surroundings but also leave lasting memories. Your support means the world to us, and we can't wait to have you on more fantastic e-bike adventures! Keep rocking and rolling with us! 🚲💚🌿🌊🌞 #EcotekkAdventures #NoosaBeauty

Hello @eprohoda! Thanks for the enthusiastic shout-out! We're thrilled to see your excitement about our River to River e-bike tour. It's always great to know when our tours, especially ones like the River to River, resonate with our audience. If you have any stories or experiences to share from your adventures, or if you're thinking of joining us on a tour, we'd love to hear from you! Keep spreading the e-bike joy and hope to see you soon on another eco-friendly adventure with @ecoTekkSC! 😊🚴‍♀️🌿 #RiverToRiverTour #eBikeAdventures #ecoTekkSC

@mariuskoen1 That's fantastic to hear! 🚲🌟 There's something truly special about cruising along the Paramatta River on an e-bike, isn't there? The blend of natural beauty and the ease of e-biking creates such a unique and enjoyable experience. We're thrilled you're loving your new ride and making the most of the scenic routes. Keep enjoying those beautiful cruises, and maybe we'll see you on one of our ecoTekk adventures soon! Happy riding! 💚🌊🚴‍♂️ #EbikeAdventures #CruisingInStyle

@@ecotekkSC they stole it, and then I bought the exact same one again then they stole that one also 😞

🤔 @mariuskoen1 That's really unfortunate to hear about your Velectrix folding e-bikes getting stolen. 😔 Have you considered using Bluetooth tracking devices like Apple AirTags or Samsung SmartTags? These small, discreet trackers can be attached to your bike and paired with your phone, allowing you to track its location if it gets stolen again. They've proven quite effective for many bike owners in similar situations. Hope this helps, and fingers crossed for better luck with your bikes in the future! 🚴‍♂📍 #BikeSafety #TechSavvyCycling@@bytejourneycodes www.theverge.com/22570161/apple-airtag-samsung-smarttag-tile-pro-bluetooth-tracker-review-test-comparison

@davidharrison431 Thanks, David! We're thrilled you enjoyed the video. It's always a pleasure to have you join us for a ride, and we're looking forward to having you back for another adventure. 🚴‍♂️🌿 The trails and views here never get old, and there's always something new to discover on each ride. Whether you're seeking more breathtaking scenery, a bit of exercise, or just a peaceful escape in nature, our e-bike tours are the perfect getaway. Let us know when you're ready for your next e-bike adventure, and we'll make sure it's another memorable experience. See you soon on the trails, Stuart! 🌞🌳 #ReadyForAnotherRide #EbikeAdventures #EcoTekkFun