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It would be more to the point to show the facility instead of one video for all Legacy communities. It isn't helpful or reassuring.

DO NOT PUT YOUR FAMILY HERE, particularly if they have Alzheimer’s or dementia. My brother and I put both of our parents at Legacy House of Southern Hills because we liked that it has assisted living and memory care to accommodate our parents’ unique needs (Mom is in assisted living and Dad is in memory care). Fast forward a few months and formal reports have been filed with the Department of Health & Human Services and Adult Protective Services with the support of the long term care ombudsman’s office. The problem begins and ends with the director, Barbara, who is grossly incompetent and uncompassionate. Everything I share next has been documented and is intended to make the public aware of the real danger here, while respecting my parents’ privacy. Dad started on the assisted living side and was settling in well, socializing with other residents, attending happy hour and going for walks. However, he wandered outside one day and we made the collective decision to move him to the memory care side. That’s when the care abruptly changed. There is little to no activity or social programming to speak of for memory care patients, so the stimulation and interaction ended for my dad. That’s when he started exhibiting understandable frustration and agitation. As a result, Dad had an “incident” and we got 3 different explanations of what happened. As with all incidents there, you’re lucky to be notified, let alone receive a clear story, and you’ll never see any documentation. At least that time they sent him to the hospital, but upon his return, there were two more undocumented incidents, one of which was a fall that resulted in a limp, but no one sent him to the ER to ensure he was OK. On the assisted living side, my mom also suffered a bad fall that resulted in injury, but we weren’t so much as notified, and they didn’t have transportation to bring her back from the hospital. My mother has also been dealing with a dangerous resident who lives across from her who threatened to kill my mom before trying to attack another resident. I asked Barbara when this would be addressed, but there’s still no plan. Speaking of plans, we tried meeting with Barbara to come up with a care plan for my dad to ease his restlessness, but she wasn’t interested in identifying activities and therapies that could benefit him. Instead, her answer to us, and a senior health advocate who joined the meeting, was for him to leave if we weren’t happy with the standard of care. Her idea of helping your loved one is to send them away if they’re not complacent drooling in front of a TV. I asked her for copies of their memory care activity calendar and received one for next month. When I asked for previous months’ copies, I received some scrappy Word docs dating back to April 27, 2020, which strengthened my suspicions that she’s creating these retroactively to cover herself. As we try to wait out the COVID pandemic, my dad has been left heavily medicated and neglected. My mother sent me a picture of him from one of her recent visits. (We had to fight for our mom’s right to see our dad, as a Legacy caregiver told my brother and I that Barbara had forbidden them from seeing each other.) The photo showed my once chipper father, slumped over in bed, shirtless, unshaven, in wrinkled and dirty sheets. Mom said he was nearly unresponsive and couldn’t even sit up to talk to me on the phone. He's basically naked because no one washes his clothes, even though that's included. Prior to moving my dad to Legacy, we had a private caregiver who was so wonderful that Legacy hired her. Needless to say, she’s been transferred from memory care, likely so she doesn’t see my dad’s drastic weight loss and rapid decline in cognitive functioning. My parents are everything to me. My dad was a 747/MD-11 airline check captain that could tell the best jokes in the world. Now he’s a shell of a man who cries when he hears your voice on the phone. I cry constantly about my parents being at that house of horrors and will stop at nothing to expose Barbara for the fraud she is.