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Hi @tarun3320, 5 years is a pretty long shock... Your experience requires a longer conversation or more checkups. I think you may be suffering from a frustrating combination of acoustic shock syndrome (ASS) symptoms and middle ear muscle tension, potentially affecting the tensor tympani muscle (related to TTTS). If I was you, I'd first do a couple of more tests/checkups with an ENT that specializes in neurotology or otology. Explain to them exactly what happened and what you're experiencing currently, and let them recommend the next step/s. Additional tests beyond the standard audiometry, such as middle ear reflex tests or MRI imaging, can sometimes provide further insights, especially in cases where prolonged muscle tension is suspected. Your results and findings will steer you to some treatment options. Please let me know if you have any questions. This is how I'd proceed. Wishing you quick relief! Guy.

@metealpaslan9176 🙏

@AnthonyDening Thank you for your feedback! Glad it was helpful.

@Lee-qp6gf I did not encounter this issue. Does this seem to happen when you take specific action in the app or with the HA? @elehearglobal - Any ideas to help Lee?

Thank you for your question! The "mute" banner typically appears because system notifications or new app launches temporarily interrupt the hearing aid function. We have a solution in the app to help manage this. Connect your hearing aids to the ELEHEAR app via Bluetooth, then go to “hearing aid function” and choose from these three modes: 1. On mode: Both the hearing aid function and Bluetooth audio (calls, music, notifications) will play through the hearing aids simultaneously. 2. Off mode: The hearing aid function is muted, and the ELEHEAR app is disabled. Only Bluetooth audio will play through the hearing aids. 3. Auto mode: The hearing aid function mutes automatically when Bluetooth audio is detected, allowing only the Bluetooth audio to play. Once Bluetooth streaming ends, the hearing aid function resumes automatically. Please try adjusting these settings and see if this helps!😊

@@elehearglobal Thank you for answering this question! 🙏

@StarLosi Asking someone why is he bald is the same as asking why are you tall, or why your eyes are green. Kind of out of my control... 😂 But to address your question, I had seen a new barber just before this video was recorded, and she made a mistake that left me with 2 hair holes right above my temples. 🤷‍♂ Should I give her a 2nd chance?

@KB-uz6dv yes, but TTTS should be accompanied by a feeling/sensation inside your ear. If you only *hear* but do not feel something, then you might be experiencing tinnitus without TTTS. If you share more about what you're hearing and/or feeling, I can try to help you identify what's happening. But please tell me a bit more about you (age group, hearing loss, hearing aids, etc.)

Thank you, @jeffj318 ! Glad you found it helpful.

Thank you for your feedback, @1000gib ! Please vote your specific condition on the Community tab (www.youtube.com/@HearingCare-Channel/community). I'm trying to gauge interest in a follow up video. 🙏

@tz12346, glad you found it helpful! 🙏

@gagovi, thanks for your feedback! 🙏 These HA are truly amazing. They're changing my daily life and giving me much more confident to engage in conversation in situation I always shied away from in the past.

@Jack-mu4iv if you're referring to steaming focus or ambient focus, you can just leave it on the default setting. You'd only need to adjust it if you need to block external sounds around you and focus on the streaming (e.g. trying to listen to a stream while in a noisy environment).

@@HearingCare-Channel you mean Im going to off the surrounding if I want to reduce the noise while Bluetooth streaming right?

@@HearingCare-Channel is it normal you don't hear your own voice only the caller voice on hearing aid while making phone Bluetooth streaming ? Unlike not using Bluetooth you will hear both your voice and caller voice while talking phone call . Do I need setting to adjust ? Tnx

@@Jack-mu4iv Exactly.

@@Jack-mu4iv No, this is not normal. I think you must have moved the Ambient Sound dial all the way to the Audio side and this is why you don't hear yourself. Make sure the dial is right at the middle.

Hi @glryang, This is a tough question and the answer would be depended on a few things:1. Your level of hearing loss, 2. How big of an issue is speech clarity for you, 3. Are you able to return the Intent and get a refund for them? When it comes to speech clarity in noisy environment, right now, there's absolutely no competition to the Phonak Sphere Infinio!

TTTS is actually making an ugly comeback into my life recently. I was thinking to do a follow up video and talk about fighting back against all these MEM (middle ear myoclonus) syndromes, but it seems not very many people are interested in this topic. 🥺

I just posted about this. Let's see if we get some interest in this kind of video.

@HearingCare-Channel i can see that cause of how rare it is. Even tho it may not resonate with a lot of people, this vid means a lot for us affected. It's maddening having ttts and its even worse when your audiologist, therapist, and psychiatrist have never heard of it or understand wtf u talkin about. So when someone can empathize with you, it provides relief when there literally is none around 💜💯

@@k.o.6157 Reading your response almost brought tears to my eyes... How about when your own family doesn't understand you and think you're a little crazy? It took my wife time to understand this and still sometimes she have moments when she doesn't get it (when it comes to making loud noises or speaking very loud on the phone while tinnitus or TTTS is making me crazy). I'll consider your response as a big vote for a follow-up video. 😊❤

@HearingCare-Channel i also get involuntary facial jerks when the fluttering is active too. When I went in the soundproof booth the TTTS began immediately. i think because of how disorienting it is in there Hang in there my dude

😊🙋‍♂

Hi @mchance65 I remember the very good sound quality of these OTC HA. Much better than most OTC HA. But as you see in my review, the app is pretty straightforward and does not offer too much fine tuning. Therefore, you're really counting on the automatic program to sense your environment and whether there's speech around you, and then use the HA abilities to deliver the best sound. So, for example, if there's speech around you, and since these HA have directional microphones, they'll use them to focus on the person speaking. But these features and abilities are not as sophisticated as in premium HA, so it'll probably be best for you to look at the person that's speaking, which comes naturally to most of us anyways. If you love/need to connect to TVs, computers, tablets, etc., these HA will do that with no problems (as long as the device you're connecting to is supporting an updated Bluetooth protocol) and they'll deliver very good sound quality.

@@HearingCare-Channel Thanks for your reply. I also just viewed your Phonak Sphere review with great interest; and (also the Jabra Enhance Pro 20 review). I have been through several of Costco's HA's without much satisfaction and now going through several OTC's. The best so far is the Sony CRE C20 but the performances in noisy environment and TV listening are still not entirely satisfactory. I may have to resort to the fully fledge more expensive Phonak. I wonder if perhaps Costco will carry them.

@@mchance65 For TV connectivity, the Sennheiser are definitely better than Sony. For noisy environment, if you're hearing loss is severe or more serious, definitely Phonak. If it's moderate or less severe, then try the Sennheiser.

@hypnosiscenternyc This is so weird! They dropped to around $800 and stayed there for a while. Now back to ~$990. I guess they're seeing more demand now. If these are just too expensive, check out these aids for $399: th-cam.com/video/CBpfgovYKtU/w-d-xo.html These HA were just released to the market and are the best HA you can get for this kind of a price. They're also loaded with all the important features.

Thanks for your feedback @denisprice9331! Yes, earmolds can definitely help people with severe to/or profound hearing loss. Good luck! Please feel free to share your experience with these aids after using them for a couple of weeks. 🙏

@dannyturenne181 ☝

Thanks @emileheilbron9707! You probably mean the receiver strength, correct? These after all are OTC HA. I could be wrong, but I don't think switching to a more powerful receiver is an option. To be sure, I'll send ELEHEAR a question right now and update here when I receive feedback from them. I'm going to post a pinned clarification of the HA ability to amplify sound.

@@HearingCare-Channel Thanks for your reply. Sorry to be unclear, but I actually ment the receiver length as it is exchangeable in most HA’s as are the domes you mentioned. Different strenghts will not be available… as they’ll need software changes too. With different domes you’ll only need small changes.

@@emileheilbron9707 I'm sorry if I'm slow to follow, but wouldn't length be different only if you're changing the receiver to a different one, and wouldn't you do this only if you want to change strength of receiver? In any case, I don't think ELEHEAR supports this option at all, but I'll let you know as soon as I hear back from them!

Thanks for your question! We are the official ELEHEAR team. Our receiver wires come in three different lengths, ranging from 40.5mm to 50.7mm. The default receiver wire in the Beyond model is approximately 45.6mm. If you need a longer or shorter wire, feel free to contact our customer service to purchase accessories. I hope this helps!😊

@@HearingCare-Channel The answer of ELEHEAR is correct about the severity of hearing loss. The length of the the receivers wire is depending upon the size and position of your ears. As is the size of the domes to use depending on the size of your earcanal. The importancy there for the length of the receiver is the position of the Hearing Aid in relation to your ears. As the microphones on top or behind your ears influence the audibility of sound coming in. So different moulds could also lead to usage of different lengths for instance if you change from a normal dome to a custom mould. So in the receiver market for HA you have to order not only size but also amplification. A professional can easily make an estimation in what size you’ll need. If he wants to be sure just measure at the upper border the horizontal line between the location were your outer ear inserts to your head and the 1/3 to 2/3 hight of your outer ear canal. Different manufacturers use different sizes so you cannot assume that if you wear size two on Phonak you can use the same size f.i. for Widex. In the same manner a P or M receiver or whatever will have different specs on different brands.

Hey @dannyturenne181, I emphasized that these aids aim at mild to moderate hearing loss. But I did use them for almost a full day, and they were performing well for the most part. You cannot compare them with the Sphere, though. 😁

Thanks for your question! We are the official ELEHEAR team. Our Beyond hearing aids are OTC hearing aids mainly designed to suit mild to moderate hearing loss. The max dB output is 50dB. Hope this will help you!😊

Thanks! From the product information I received, it does not look like Auracast is supported.

Thanks for your question! We are the official ELEHEAR team. Our current model does not support Auracast yet, but it's something we're working towards for the future. We appreciate your interest!😊

😁

Me too lol

Thank you @peterevans6086! Really glad you liked this video. Yeah, if your hearing loss is severe, then earmolds can be beneficial for sure. Good luck with your testing! 👍

Thank you @XyrusMontemayor! I'll check this out. I'm so busy, but it's time for Oct news. 😁

Glad it was helpful! @denisbassom172

Hi @Quarantain, yes, just tell me the *general* area where you live. If you're in the continent USA, you can try working with ZipHearing (just tell them I mentioned them 😁). This will match you with a local audiologist after buying the HA online.

@@HearingCare-Channel Hi Guy, I'm situated in the Netherlands.

@@Quarantain You're much closer to Phonak (Stäfa, Switzerland) than I am! 😁 I'm not sure about deals in Europe, but I'd think you guys should have similar options. I know there's a company in Greece that is doing the remote model and they sell the aids for around $3600. This is not verified, but I found the following information: In the Netherlands, companies like Beter Horen offer a similar model to what ZipHearing provides in the USA. Beter Horen has over 200 locations across the Netherlands and works with certified audiologists to provide affordable hearing aids along with professional support. They allow customers to try hearing aids for free, offer personalized fitting, and provide ongoing care and services, such as maintenance and cleaning, similar to ZipHearing's approach of combining lower prices with local audiologist support.

@@HearingCare-Channel Thanks a lot for your thoughtful response Guy. I contacted Beter Horen and was first quoted a price of € 700 for the fitting to be then followed up with an incredulous explanation as to why they can't help me with Phonaks not purchased from them. According to staff I spoke, there is specific software in the Phonaks that are implemented at the place where I purchased the hearing aids which they are unable to access, not being the audiological settings. Now I'm not an audiologist or expert but that sure sounds like a lot of BS to me. I 'm going to take my chances and just with the online HAs and no local support. How bad can the remote fitting and remote subsequent adjustments be, right? Did you have local support?

@@Quarantain Total BS! Any audiologist that's authorized by Phonak is using their Target software to read and modify settings. I apologize. This is the only company I found in Europe. You can look up the company that's based around Greece. They do have good reviews, and their price is close to $3600. Please understand, however, that I do not have personal experience working with them. 🙏 I'm working with remote setting and adjustment, however, you should get a professional hearing test done so they can program the HA accurately for you. The company I'm working with sent me a mobile testing kit and I did a hearing test this way. I then sent them the mobile station back. This is in the USA, though. @dannyturenne181 - Do you mind sharing some info on the company you're working with and how they handle hearing test? This would be community help. 😁❤

@Quarantain - Yes, the Automatic program. You should have no issue finishing a full day on 1 charge.

You're concerned about the environment, or about what will you do if the batteries cannot be charged anymore? I'm not sure if I have a good answer for the environment. I'm hoping humanity will invent already a way to deal with all the trash that we're creating. For the HA themselves, you'll have to go these aids for many, many years before the batteries will die on you. By that time, there will be many new technology advancements and you'll switch to newer HA.

I tried to answer all of them. But let me know if you need any more information!

@barrysterry5435 - You must be using the Automatic program, which is kind of the same thing as Autosense (in the app, you see it as Automatic). When you're in noisy environment *AND* being spoken to or listening to speech around you (close), the automatic program should activate the sphere AI chip that will help you understand speech. But I already received feedback from quiet a few of you that this is not happening automatically. I'm assuming Phonak will fix issues as quickly as they can and released a new firmware that will address this activation issues. Meanwhile, you can use my method to create a manual program. 👍

@thejmfloragroup You're very welcomed, and thanks for your feedback!

@jonlandroid4839 - The Automatic program is the kind of the same thing as Autosense. In the app, you see it as Automatic. When you're in noise environment AND being spoken to or listening to speech around you (close), the automatic program should activate the sphere AI chip that will help you understand speech. This happens within seconds of these conditions being met. You can create this program manually as I show in this video, but if you're having hard time, your audiologist should be able to help you.

@redfox0099 - I'm still on 1.0.12.0. I'm not sure exactly what's changed. It's on my to-do list... 😁

@MessiFCBisseM Glad it was helpful! 🙏

You probably mean firmware. In the app, go to Devices tab on the bottom. Then click the Sphere aids under Product Information. 👍

@@HearingCare-Channel Hi Guy, found it ok. It's version 1.0.13.0 which I believe to be the latest version. I saw my Aud for the follow up appointment yesterday but forgot to check that with her. She did however add 'Spheric speech in loud noise' to my app mode list so that I can manually switch to that mode as needed. I note that that mode is also tweekable the same as the others. Glad I found your vid and comments, they have added to the info given by my aud and enhanced my use of these amazing aids! Cheers Richard.

@@RichardMower Glad to read this! Happy I was able to help/support your experience with these aids.

Hey @RichardMower, I'm very happy you found this video useful! Good luck with the Sphere! Ask them to make sure you're on the latest firmware as well.

Hi @flatlandriver2471, The Nearity probably won't work (well) for severe hearing loss. But you do have other good options. Here are just a few: - ELEHEAR Alpha Pro OTC Hearing Aids: th-cam.com/video/Y1vWXb13Tf4/w-d-xo.html - Sennheiser's All-Day Clear $799 OTC: th-cam.com/video/gaSnsryywTI/w-d-xo.html

@johnbrews9724 - Yes, you can definitely separate the left and right volume in the streaming program. I do know that sometimes when you switch between the programs the volume flickers up and down, but it should land on the original setting you had it on before switching programs. If that's not happening, you may be having a connection/communication issue between your mobile device and aids. Your audiologist or Phonak technical support can definitely help you track and fix the issue.

That is good news. I’ll bring it up. Communication between hearing aids and Bluetooth works well. But communication between hearing aids an MyPhonak App is erratic.

@@johnbrews9724 Then you definitely want to work with either your audiologist or Phonak support to correct this. These HA should not have these kind of issues. BTW, it could also be your mobile device that's causing these issues, and this is something that your audiologist or Phonak support can definitely help with.

After discussion of problems communicating with the MyPhonak app my audiologist chose to return the aids for a replacement. My problems with the app did not appear right away. Possibly it is connected to custom modes, like the manual spheric in low noise app. Initially it worked (although not so amazingly as in the Phonak video) but as days went by things got worse and worse until the aids would alternate between left and right ears, but never both and never for long before switching ears. Reinstalling the app did not fix this issue, and switching connections every few seconds became the normal behavior.

@@johnbrews9724 I see. Well, it looks like your audiologist made the right choice. I'm sure the new pair you'll get will work perfectly. 👍

Thank you, @jeffj318! I can't remember when was the last time I didn't stream TV sound directly into my aids, so I'm ashamed to say that I'm not really sure. But I know that the Music program is good and they got to be similar in that they both aim to catch as much of the audio and speech from normal speakers.

Thank you for your feedback, @augustsilva100! There is no way that you wouldn't feel the sphere program kick in, so my guess is that you didn't experience it yet. It's just too big of a difference. Have you been in a noisy restaurant, coffee shop, or a venue with a lot of background noise AND speech directed to you?

Thank you for your feedback, @foolround! I miss NZ. Gorgeous country! When you say "profoundly deaf" I take it that your hearing loss is profound, correct? Different ways of saying things, but just making sure I understand accurately. Are you working with an audiologist? Depending on your exact hearing profile, they may recommend the Naída Paradise, but this really depends on your specific situation. The Audeo Sphere do not have feedback issues at all. I covered my ears with my hands, with headset, and did not experience any feedback so far. And they do have specific settings that audiologists can use to further control feedback issues.

@@HearingCare-Channel Thanks so much for your quick reply. Yes I have profound hearing loss ( predominantly mid and high frequencies) and I work with rotating audiologist so I will mention the Naida Paradise. I virtually depend on my hearing aids to communicate but even with them I still experience a lot of difficulty particularly with soft voices and of course background noise, even mild noise, so it's quite a nightmare. I have basically given up and have waiting in hope for a new generation of hearing aid that could help, and this sounds like it may be them, I guess we will see. If you like, I would be happy to let you know my feedback when I get a chance to try them. Thanks again for your help and advice.

@@foolround Yes, please share with me your experience with these aids. You can email me directly, or respond to comments. Up to you. For what it's worth, here's my experience with the Sphere after 1 month of using them: th-cam.com/video/um7X5uLGwP0/w-d-xo.html

Hi @howardbutler4878, this experience is *not* normal. If anything, as I mentioned in my vlog, Bluetooth connection on the Sphere is amazing! Quality and persistence. So my guess is that there's an issue with your phone or specific set of aids. Are you working with an audiologist office, or doing the remote model? You can also call Phonak support directly and they'll guide you through some steps to troubleshoot.

Thank you Guy for the reply. Since posting I did find the Phonak video that walks you through resetting Bluetooth. I followed that video… it hasn’t dropped the Bluetooth connection for two days now, so maybe all good! And yes, streaming quality is better than anything I’ve previously had! Thanks again for your videos… you do a great job!!

I have the spheric I90 and also experience Bluetooth connection issues. The Bluetooth connection is always on according to the Bluetooth menu on my iPhone, but the MyPhonak app is going in and out and puts up a banner on the mode menu that “Connection will take some time” This banner is at the bottom of the screen and masks the Adjust icon so you cannot access the Adjust menu, which probably won’t work anyway if connection really was lost. I’ve found reconnection with the App requires reinstalling the App and going through the whole pairing routine with the hearing aids. A major pain.

​@howardbutler4878 , @johnbrews9724, how many working Bluetooth devices you have close to you? Perhaps it is simple interference?

I’ve only had to do the whole repairing thing once. I think this is 5th day now without it dropping the Bluetooth connection. Just had lunch in a restaurant. Easiest restaurant conversation I’ve had in many, many years!!!

Hey @dannyturenne181, they can pretty much do everything an audiologist can adjust during an office visit. So everything. 😁 Only difference is they can't physically interact with you, so you would need to perform hearing test or other physical test separately and share your results with them in advance of the remote adjustment.

@@HearingCare-Channel, if I recall corretly, the feedback test can't be done. Maybe it will improve.