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Hello, 1 Make sure your unit is in balance position 2. The amount of your load must be less 2 kilos 3. If you still experience the same problem, i suggest to contact our service center

Hello, 1. For energy saving use the eco mode, the temperature will automatically change to 6C for fridge and 16C for freezer 2. Yes po pwede ang meat, frozen food sa ating freezer drawers.

Hi, yes po parehas freezer yung bottom drawers

Hi, makikita po ang board sa likod ng atin unit sa bandang taas

Yes they almost the same

You can use the spin to drain the water

what part of the washing machine did you accidentally put the liquid detergent?

Hello!! I put the detergent on the right side compartment, but the lid slide thru the hole.. and when i used it, i heard a noise sound

press and hold the lock button for 3 seconds

Hello, to enter super frozen mode, press 'super', ang freezing mode ay tumatagal ng 52 hours at automatically babalik sa kanyang former temperature

Hello, press and hold the fridge and freezer buttons for 3 seconds. Adjust the temperature by pressing the freezer button; 14 is the warmest setting and 25 is the coldest.

ano pong tunog?

Hi this model is only a washer. But this has a separate dryer which is DRI-801WG

Just press the Super button once.. When the SF displays, it means that Super is activated.

Pwede nyo pong piliin po ulit ung spin cycle then start para matanggal po ung excess na tubig..

If no power, please check you power supply or the outlet if it is properly plugged..

Hi may we know the products that you put on the freezer?

fahrenheit and celsius are just unit of temperature.. Either measurement is fine just set the temperature into negative setting if you wish to maximize the cold setting.

Hi may we know how many icebags did you put in the freezer? Also, were you advised by the sales person that this freezer is not intended to make ice as it could not easily make ice overnight specially for full load?

On the program wala pong delicates pero pwede nyo po gamitin yung anti-allergy program as alternative po..

@@EraPerez-b4h you can read the subtitle below po..

wala po siyang tub clean feature po.. In cleaning this unit, ang ginagawa po is magpapaandar po ng isang program like normal na wala pong damit na nakalagay.. Then maglalagay lang po ng chlorine or zonrox..

no wala po itong tub cleaning

bago po ba magrinse o pagkatapos po magrinse? kapag bago po magrinse at naglalagay lang po ng tubig, ang possible pong sira is ung inlet valve or water level switch po.. If after po ng rinse at hindi tumatapo ang tubig is baka po nakataas yung drain hose or baka barado po yung drain..

Press and hold po ung Mode for 3 seconds po..

@cmfernandoph yung lock po, hindi po yan para ma lock yung pinto ng ref, lock po yan para sa settings, para hindi mapindot pindot ng mga bata

Need pong baklasin ang unit in case para po makuha ang damit sa loob.. You can call for an authorized technician to do so..

Natatanggal po ung kick panel sa ilalim po niyan.. Makikita nyo po yung drain and filter po dyan..

Sorry the video only shows how to do the setting.. No voice over is added..

Only 10cm or 2 inches is the allowable height for the drain hose..

Hi Sir, upon checking the freezing capacity of the 11 cuft freezer sa loob ng 24 hours is only 13kg po.. Meaning kung gusto po natin na tumigas agad ang yung mga products natin within 24 hours dapat po ang ilalagay lang po natin is nasa around 13kg. Kung fresh po ang ilalagay natin tapos nasa 80kg matagal po talaga siyang lalamig lahat.. It will really take up to 3-4 days po.. Normal po ito sa ating freezer since ang unit po natin ay hindi talaga for ice making.. Ito po kasi is design to maintain frozen goods.. Kaya po niya imaintain ang lamig po nito kahit 124kg po ang ilalagay natin basta po malamig na yung mga products na ilalagay po natin. Pero kung fresh po medyo mahihirapan po talaga ng freezer po natin..

You can check first if the water supply has good pressure.. Pero kung malakas naman po ang tubig it coulbe a problem po sa kanyang inlet valve..

Same tau d ko alam ano b tlga pinakamalamig sa chiller kung 6 b or 2 pati sa freezer kung - 18 ba or - 25

Hi po, Ang pinamalakamig po na setting ng ating freezer is -25 po.. If ang ilalagay po natin is mga meat or ice cream products (mga pinapatigas or pinapayelo) dapat nasa negative po ung temp natin.. Pero kung ilalagay po natin is mga softdrinks or ung mga pang chill lang po, iset po natin sa positive na number po..

Yes you can use the Super Freeze (SF) but be noted that it could only operate for 52 hours

What do you mean by dual cooling Mam? Kung pwede ba itong iset lang ng chiller or freezer lang?

This model po has 2 compartment/cabinet.. Bale yung taas po is Refrigerator na ang setting po is from 8 to 2 degrees. Kung saan po yung malamig na setting po is yung +2 degrees..

YUng ilalim na compartment/cabinet naman po is Freezer. Can set po ung temperature from -14 to -22 degrees po.. Ang pinakamalamig na setting po is -22 degrees celsius.. Hope this helps po.. Thanks..

Pinakamalig is -22?​@@exatechapplianceandservices

Hi po! For the air drying process, ask ko lang po if nakabukas po yung takip ng washer po? Then sa tubig it could that your supply of water has an interruption on the time you do laundry.. But should you have worries and wish for a technician to check it, pwede po kayong magpaschedule ng check up with our Service Department. You can call on 230-1555 local 8300-8314.. Hope this helps.. Have a blessed day ahead.. Thank you!

It shouldn't be that noisy po dapat since inverter po ng unit na ito.. Maingay po ang spin pero hindi po dapat ganung level ang ingay.. Possible po na hindi po ito nakalevel or pantay sa lupa.. Possible din po na maingay po siya because nakapatong siya sa bakal.. Lastly, it could be because of overloading.. BAka po masyadong marami po tayong nailagay na damit.. Should you have worries, pwede po kayong magpaschedule ng check up with our Service Department. You can call on 230-1555 local 8300-8314.. Hope this helps.. Have a blessed day ahead.. Thank you!

I’ll take note of that, salamat