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Hi, welcome to CHISAGE ESS's channel, If you need technical support help, please send email to service@chisage.com, we will arrange technical support contact you as soon as possible.

Hi, BMS protocol setting is in System Setting page, you can choose CAN or RS485, and protocol name of BMS communication. If you need technical support help for communication, please send email to service@chisage.com, we will arrange technical support contact you as soon as possible.

Cảm ơn bạn rất nhiều vì đã quan tâm đến sản phẩm CHISAGE ESS, để mua hàng, bạn có thể liên hệ trực tiếp với email bán hàng của chúng tôi để mua (info@chisagess.com), và bạn cũng có thể cho chúng tôi biết email liên hệ của bạn, chúng tôi sẽ nhanh chóng sắp xếp để các kỹ sư bán hàng liên hệ với bạn. Thank you very much for interest in CHISAGE ESS products, for purchase, you can directly contact our sales e-mail to buy (info@chisagess.com), and you can also tell us your contact e-mail, we will promptly arrange for sales engineers to contact you.

Hi David, thank you very much for your support of CHISAGE ESS🥰, for your issue we have fed back to the technical support department👌, according to their feedback they have contacted you and you can discuss with them to resolve the issue. Also, you are welcome to share your question here in the comment section😆, but due to the different departments, there will be some delay in replying here, for which we are sorry🥺.

Thank you very much for interest in CHISAGE ESS products, for purchase, you can directly contact our sales e-mail to buy (info@chisagess.com), and you can also tell us your contact e-mail, we will promptly arrange for sales engineers to contact you.

Welcome to CHISAGE ESS, we deeply agree with your needs, some time ago we have planned to make a video about setting up the Mars series, it will soon be finished and uploaded to our channel. If you need urgent service support now, please feel free to tell us your country and e-mail, or tell us through our e-mail (chisagess@gmail.com), our sales engineers and technical support will be ready to help you.

@@ChisageESS Yes please do it soon, I purchased Mars 12KW Hybrid 3 phase inverter. The user manual is not explaining all the settings. I would appreciate if you can make a detailed video on it. Thanks.

@@BlueSky-cy5nw Yes, we will do it as soon as possible. meantime, in order for you to be able to use our products normally soon, we think you need technical support to guide you now. Could you please tell us your country and contact e-mail, or tell us through our e-mail (chisagess@gmail. com), our regional sales engineers and technical support will be ready to help you. And don't worry, this service is free of charge, CHISAGE ESS has always been aiming to serve all our customers well.

Vielen Dank, dass Sie sich für das CHISAGE ESS entschieden haben. Wir freuen uns sehr, dass Sie sich für unsere Geräte interessieren. Bitte kontaktieren Sie uns, wenn Sie Fragen haben oder Hilfe bei der Abwicklung benötigen. Wir freuen uns darauf, Ihnen einen exzellenten Service zu bieten und sind sicher, dass Ihnen unsere Produkte gefallen werden!

​@@ChisageESS ich habe mir einen Mars Wechselrichter gekauft und habe probleme bei der Inbetriebnahme. Viele Fehlermeldungen. Habe von ihrem Support nach einem Monat eine unbefriedigende Antwort bekommen.

​@@David-ec5yg We are very sorry to bring you a bad experience, this is our mistake and responsibility, for your unresolved issues we will urgently arrange technical support to assist you. Could you please tell us your country and e-mail, or tell us through our e-mail (chisagess@gmail.com), our sales engineers and technical support will be ready to help you.