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If you are getting drop outs, it could be because a number of different issues but usually happens due to poor network conditions (low bandwidth, poor WiFi signal, packet loss). For the best quality connection we recommend all participants have a bare minimum of 1 Mbps upload and download bandwidth, more is always better, and connect via ethernet cable, as WiFi is prone to interference resulting in drop outs. Audio drop outs can also be hardware related, for example if there is a clocking issue with your audio device it could result in drop outs in the audio, or if the buffer size is too low this can also happen. If you have more questions please contact support@source-elements.com and we would be happy to help.

Source-Nexus Review is only available as a stereo plugin so please make sure your master track is a stereo track. If you are still not seeing the plugin, you may want to try reinstalling Source-Nexus Suite. If you are still having trouble, please contact our support team at support@source-elements.com

In order to connect with Source-Connect Standard or Pro, the guest does need to have their own copy of Source-Connect Standard or Pro.

There is no compatibility between v3 and v4, correct. However, they work together on the same computer very happily so you can run both until v4 becomes the more common version for everyone. We are also providing a free Bridge so in an emergency, if you only have v4 but need to connect to someone on v3, you can create an on-demand Bridge.

@taniagrantstudio yes everyone with a Source-Connect Standard subscription will automatically be upgraded for free to version 4. That's great news I hope! You might want to hold on to your iLok until the migration from version 3 is complete, we couldn't say when that will be.

@@Source-elements Thank you!

At the moment Source-Nexus Gateway cannot connect directly with Source-Connect, however it is possible to set up a multi-conference between Source-Connect (including multiple instances if using Source-Connect Pro), Source-Nexus Gateway, and any other meeting platform using Source-Nexus and some mix-minus routing setup in your DAW. This video will guide you through how to configure a Pro Tools session with Source-Nexus to achieve this: th-cam.com/video/mhDdiiE3E_c/w-d-xo.html At the moment, Source-Nexus Gateway supports up to 5 participants in the same session, but we are working on adding support for more participants in the same session. So if you have a total of 17 participants this may not suffice at the moment, but another meeting platform could be used in its place until we can support 17 or more participants in the same session.

Thank you for the feedback and sorry to hear about the issue you are having. If your Nexus devices are missing after updating, please first reboot your computer which should resolve the issue. If you are still having trouble, please contact Source Elements support at support@source-elements.com and we can assist further.

Same as for Source-Connect 3: support.source-elements.com/source-connect-4-hub/network-configuration-and-bandwidth-for-source-connect-4

Lovely to hear it!

Source-Connect 4 is not ready for sale yet - you will have purchased version 3. Please wait to be notified as we roll out the Source-Connect 4 beta over the next days to existing version 3 users.

We continue our model where you can purchase a license. The only change is that you will also need Network Access ($105 a year), which is required to support the new features that make this product a trillion times easier to use, eg. no port forwarding. If you don't pay the Network Access, then your license is still valid in case you are not using it at that time, so don't worry, it's not lost.

same - if we have an active support contract, is it a free upgrade? Is it a one-time fee or monthly plan? (currently have the full buyout version, prefer not to have another subscription)

A one timelife-time fee

Since we started in 2005, our rules remain the same: if you have uninterrupted support and a license, upgrades are free. Otherwise, they are capped at $89 per version upgrade (for Standard), $168 (for Pro), and $257 (for Pro X). If you have a subscription it's 100% included at no cost. If you have partial support, we will further discount those upgrades. If your support expired, you pay $10 per missing month until the cap. If you have Source-Connect 3.8 purchased after 2016, we consider this the same as a Source-Connect 3.9 license because Windows did not get a 3.9 update when macOS did. Otherwise, you will pay 2 versions e.g. if you bought Source-Connect Standard 3.8 in 2014 and did not continue support, you will pay $178. Please note that there is also the Network Access that will be required to maintain when using Source-Connect. We'll be launching soon a comprehensive page and emailing every one with their specific upgrade path.

@Source-elements Perfect! Very clear answer. Thanks!

@@Source-elements So if I have S-C Standard 3.9.1, I must pay $89 to upgrade to 4.0? At what point will that be required? If my client has 4.0, I will need to upgrade, but if we both have 3.9, we're fine for now?

Please reach out to us at support@source-elements.com to discuss upcoming synchronization features.

This is something we are considering so thank you for the feedback and your interest!

Yes! The default is a momentary switch but you can enable latch under the drop down menu for the key command and MIDI command. In the next update we will add a separate assignable command for the latch as well.

@@jacekiburzSE cool…yes I’m used to having both options available on the fly

Happy to hear it! We also just released Source-Nexus Mute-On which we love, and hope you do too

Source-Nexus Suite supports full stereo channels and a lot more. Do try it out!

At this time Source-Nexus doesn't have a built-in method to automatically transfer recordings: you'd need to transfer these yourselves at this time. We do recommend that you use a desktop recorder to ensure accuracy and avoid loss in case of closing the browser tab etc.

The short and simple answer is quality and control. Source-Nexus prioritizes audio quality and user control over the autopilot nature of general meeting platforms. Try it out!

@margaretashkey275 sounds like you can work with Source-Nexus Free, you don't need video as that will be covered by Zoom. We do recommend ethernet where possible as it greatly improves the audio quality when streaming.

Source-Connect Link is a way to send audio to-and-from your DAW and Source-Connect, it comes with your Source-Connect license. Source-Nexus I/O is a way to send audio to-and-from your DAW and any app! Source-Nexus I/O comes with the Source-Nexus Suite.

At this stage also 5. We'll be making it possible to have additional participants in the future.

Hi @andrewjou9835, we discussed this exact topic in our webinar. Short answer: Source-Connect is designed for recording, while Source-Nexus is not. We had a great webinar on this last week, at 19 minutes and 15 seconds this topic starts, hope it helps cover your questions. th-cam.com/video/T41nl48OtEQ/w-d-xo.html&ab_channel=SourceElements Also see support.source-elements.com/source-nexus-suite/how-does-source-nexus-gateway-compare-with-source-connect-standard

Hi@@Source-elements, thanks for the info. I'll stay with S-C for highest audio quality.

@sebestiansoliz8831 not in anyway: Source-Nexus is a browser website while Source-Connect is a desktop application, they are very different and don't interfere with each other, and can in fact be run at the same time quite happily.

@davocal1 absolutely, it's one of the many uses for Source-Nexus

Hi Guys I’m a VO actor. I’m currently using the free version of Cleanfeed where all recordings can be made and downloaded from within the browser during the session. I only record to my computer as a backup. Can I do the same in Nexus? If not I see no need to move over. Regards Dean

@@deankellytech Absolutely, you'll see the Record button in the lower section of the Source-Nexus free interface: click on Record and then when you click Stop it will download the recording automatically. Try it out and let us know how it works for you.

Source-Nexus has two licenses: FREE (which is completely free) and Suite, which is from $11.95 a month - store.source-elements.com/software-products/source-nexus. Source-Nexus is not to be confused with Source-Connect which is a desktop product purpose-built for remote recording, while Source-Nexus is a browser-based application primarily designed for Review & Approval although many find it suitable for remote recording. Source-Nexus Suite includes not only the professional browser application with stereo chat, video chat, high quality screensharing and isolated stereo audio broadcast, but includes the Source-Nexus Control panel app to create as many virtual drivers as you need, a desktop Router, DAW plugins to send and receive audio to and from any app, and our Source-Nexus Review plugin to transform your DAW session into a communications-ready session.

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@@jorgeferrer77 fixed - TH-cam comments didn't strip out the ")" character

Hi @SeattleBurns, the short answer is No. Please see our comprehensive guide on this topic here. support.source-elements.com/source-nexus-suite/how-does-source-nexus-gateway-compare-with-source-connect-standard

Thanks for the feedback! I was too excited to publish this one and missed it. 😜 Had a bunch of instruments in standby for a different demo and they folded into my narration track. ~Ross

@cheekoadams212 sounds like you are signing in a Guest - to avoid this, always click on the Source-Nexus login link from the Dashboard, or just click on the Host tab when entering the Gateway

@DavePettittVoiceOver Nexus suite does all of that and more. i think you'll be particularly excited by the Nexus Review plugin as well as Nexus Router. We'll make a video breaking down the premium features of Source-Nexus Suite very soon. In the mean you can watch the webinar we did at launch here: th-cam.com/video/cntfWgvM4fI/w-d-xo.html We also just showed a demo of an overdubbing process at NAMM you might find useful - it will be out as soon as we can!

@voiceactorRU - controls are available on Hover, just put your mouse over the participant you want to change the volume for. As a Host you can also force-mute a guest.

Hi @johnskovmand8497 check out our comprehensive info on this topic we have here for you! support.source-elements.com/source-nexus-suite/how-does-source-nexus-gateway-compare-with-source-connect-standard

Thanks for the requirements: as of today after 90 minutes the recording will stop and download to your computer desktop. You would need to press Record again to start a new one. We're looking into other solutions for you, hang tight!

Folllow-up question! Until a change is in place, are we notified on screen or with an audible queue when the 90 minutes runs out?

@@BungleTech Yes there is a visible timer count-down on the Recorder element

@@Source-elements Awesome, that is very good!

@@Source-elements follow up question. How does the tool handle crashes or disconnects? Does it back up the audio as it is being recorded for example?

Hi Wendy! Yes, it sounds like you're setup to have a great experience with the Source-Nexus Gateway. You can use Nexus I/O as input/output devices from the Gateway, just like you used to be able to with Source-Connect Now, and if you are a Source-Nexus subscriber already, then you have access to all the premium features of Nexus Gateway. Thanks for reaching out - let us know if you have any issues!

I second Wendy's question. How do you route the input/output on source connect free, into the source-nexus plugin?

@@judiper1 In about 90 minutes we answer all your questions via our live webinar, subscribe and check for the live stream here www.youtube.com/@Source-elements/streams

@@judiper1 Hey Judy - I have been able to make it work via my old template for Source Connect Now - did you used to use Source Connect Now in this way? If so you previous DAW setup should work. I had some issues because whilst Source Nexus Free will technically work with any browser now, not just Chrome - I found I could get setup - and then there were monitoring issues for my guests.... And the next time I setup my browser said "Host has to be in Chrome"!? So - I advise using Chrome despite what Source Elements have said. Hope that helps! And yes - I think Source Elements could be a bit more helpful providing basic templates/DAW advice for us. There are a lot of assumptions made in these videos, they are often not very user friendly - certainly for someone like me who is not a professional audio engineer, but who uses Source Elements software for professional work!