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A good reminder. Thank you.

Thank you for pointing it out Andy! I really struggle in this aspect in personal and professional environments and I never thought about it being manipulative

Thank you very much for sharing your insights, I found them very valuable❤

It is great that you point out how manipulative and laborious hedging language can be for those around us. I am learning to speak in a gentle yet firm manner so as to reduce that burden. And full eliminate filler words. Thanks for this video.

Love this. Putting on a "human curiosity lens" to consider how people tick how we tick is the actual work of managers. You put it across so well. Not everyone should be promoted from technical to managerial.

Family relationships shaping work ones... never heard it said before but totally makes sense. Family relationships really go far into both work and marriage dynamics somewhat like birth order dynamics, after considering mitigating circumstances. Great to be made aware, thanks!

It's so amazing! Thank you for this wisdom

Absolutely loved the conversation! Thank you both for sharing such a wealth of knowledge!

So many good ideas and moments where I was nodding my head. I thought an ace turn of phrase was Marzia saying, Strategists tell to make and designers make to tell. The noun of design and verb of engineering too.

Fascinating conversation and insightful hearing about coaching observations, and some really interesting themes coming up from Marzia's elevated series, will check out!

Love the service design innovation "jazz hands" description and examining how a business talks about themselves, looking at the stated principles of the organization and the logic of the organization. Asking that question, What are looking to do as an organization? And hashing that through the different levels.

Magic! ❤ Thank you.

I have watched a lot of tutorial videos, and this helped a lot in using the leaflet. Thank you.

Looking forward to seeing how this develops!

I think I can glean this from the conversation context, what's "first copy costs"? If I was taking a stab at it, it seems like something around initial expenses incurred in the first making of something. Maybe specific to publishing or media or film.

The big problem I see is... You need to put too much effort to do something that is not the main purpose. Also, you have to place a lot of trust on third party mods which might run unsupported anytime. That all puts it down for me.

There is so much value in these posts, thanks for sharing Andy

Wait, you have a plugin that renders markdown in Apple Preview on MacOS? That’s fantastic! What is the name of the software?

Here's the link to the Defensive Calendaring video: th-cam.com/video/ai-OSEgcqxs/w-d-xo.htmlsi=Mr7_aUF-en-TVYCT

James Hollis is full of wisdom. Thank you 🙏

I absolutely love this! ✨

I find it interesting that people are influenced by servant leadership but view it as them "shielding" their employees. Part of service is in building their capacity, helping them with boundaries, etc. It isn't by doubling down on the hierarchy under the notion of being someone's protector. For me, focusing on what's needed by people closest to the client/product/service/whatever is a way to attune to our capacity, needs, and well-being as a system - and this should absolutely include leaders. In service we should join with those we serve. "Pour their cup" first ... and then just go and fill your own. Otherwise it's just more jingoistic, toxic management speak in the context of ever-more-productive systems. You can't apply transformative concepts to what is fundamentally the same vehicle and system without making compromises. At that point, it just becomes yet another thing to struggle through trying to implement.

Thank you for this videos! I also thought about how challenging servant leadership is for design leaders and as always “it depends” 😅

Thank you Andy, my first time here: amazing new approach to understand Climate Change 😊 To be prepared?! I believe it is above us: look how many missiles are exploding today 😢

Very interesting interview: a new starting point much more immediate to understand for people, and welcome dancers-scientists 😊🎉❤

My Mickey Mouse magazine made me aware of Climate Change: it was year 1969 😢

The take away from this video is that scientists really don't yet know what they are talking about and cannot yet speak authoritatively on the subject of climate change. Worse yet, the glibness of scientists as they hurtle one wrong idea after another with an air of being above it all, does not make it any easier to make political and economic decisions of governments, or industry. the political pushback on climate change also makes it imperative that science communicators get their act together to eliminate all the confusion and controversy rather than promoting more confusion and controversy. I am at the point where I don't want to get fooled into making a stand on the subject of climate change on any public forum because the science is not settled as I have believed it was for such a long time. As a person who feels that the planet is warming and we need to cut fossil fuel emissions, now we have scientists telling us maybe it isn't the carbon after all. enough ! I am sick of it !

Learn more about presenting and pitching in my online course: courses.polaine.com/storytelling-presenting-pitching

My video about presenting yourself and your portfolio is a good accompaniment to this one: th-cam.com/video/XoWPpub846M/w-d-xo.html

On the politeness challenge, I remember Mark Boulton and I giving a rule in a critique, that no one is allowed to say "awesome / great work", because it's all about the pursuit of improvement - so often folks preface critical feedback with this, and in a multi-cultural and diverse team, this "awesome/great work" statement before the actual feedback, got misinterpreted countless times - either, "ok, so i'm nearly there then, only a couple of tweaks" or "oh hear comes the bad bit and they're trying to make me like them, now i'm not listening because i'm thinking about their motive, not the actual feedback". Actually what folks wanted to say was, "thanks for the hard work so far... but"... ah the delicate and ever evolving crit sessions, and politeness tension!

American Rugby! 😂

I think you could do a whole video just on avoiding meetings-- why you should do it but also how: no meeting days, having an agenda, what type of things are best for sync or async communication, having a central repository of information/documentation to avoid endless updates...

Great video. I especially love the "meta communication tip" - I have a similar observation. It does help to talk about "how did we do this and why did we pick that method/framework" briefly when talking to execs.

Great conversation - I got so much from this and it really got me thinking about some familiar topics in new ways. Thank you, Indi and Andy.

Ideation is crucial though I've found many organisations don't really know how to do it, especially those that have underinvested or disempowered design teams.

I know this video is old at this point but I just found it and it has been super useful. Creating a whole thing from scratch is harder than it looks I've found out when trying to do this lmao with your whole explanation I can start small and build to what you have. The template thing especially will be very helpful. Thanks!

Promo`SM 😊

14:10 I don't know very well the US scenario of that time, because I live in Europe but i think that the reference to "enterprises" hiring for UI Designers ignoring so the first diamond, it's certainly a driven power that influenced other busineses and people, but I think it's just a fraction. I do not think that UX Design has never took off as job profession, the concept of user experience perhaps did, this because: - Only few actually understood it was a profession that required a certain knowledge either formal or acquired, in sciences and D. Norman remarked this several times already in 2008, in 2010 and 2014 as well, even remarking how design was became just crafting and designers lacking of knowledge. - When NNGroup actively started to spread UX through the world with their usabiliy week and user experience week, it never passed the message it was a job and for a matter of biases, those attending the seminaries where probably preferring to believe it's just an upskill and Norman and Nielsen do no really have 15+ of experience, otherwise it's not cool because it means it's not so easy and a UX will not magically bring me extra money in a snap of fingers, and UX will be something i have to study. - When UX was brought from the physical word and the HCI area on internet, the digital market was already rule, not just in US but also here in Europe, by job titles like Web Designer, UI Designer, Visual Designer and Graphic Designer (typically people transitioning to internet become web designers). I was doing UI for browser games in 97 and in 2000 I had finished a 1 year school in web design in Italy and I think that in US the first web design course was kinda launched 4 years before NNGroup. Understanding user experience as a field is easier than understanding behavioral sciences, so well, company are looking for UX Designers for their UI, cool, I place the tag UX on my job title and probably nobody remember, but even in US you had job titles like UX Web Designer and in 2006 you could read UI/UX Designer which was a UI Designer adding the UX tag and both, UI Designer and Product Designers at that time were mainly web designer changing the title and adapting to new "product mindset" that was taking the place of the "project mindset" and replacing "i'm working on a website" with "I'm working with a product". - Things does not evolve in the same way everywhere. Recently Nielsen has published a post on linkedin showing the previous names of the job title UX Designer, among them there was the Usability Engineer. In 2010 or 2011 a prominent website about usability, in Italy, already active I think since 10 years was writing that people thought UX Design was just a fancy name, because didn't have the scientific bases of Usability Engineer, obviously not true, as at that time Norman had already remarked the scientific basis in his essays, books and because by reading back through history you see how things unfolded. - In 2013 one of the four major bootcamps we have online today, launched the first course in UX Design, they didn't documented themselves, they simply picked up what the market was already back then, a focus on UI and this converted on their content and the teacher which was not a usability analyst, a psychologist or similar, but someone coming from the art and graphics. The rest of the bootcamps followed the stream. hence, for all these reasons you have the first diamond ignored. UX Design was engulfed by UI and you see this in all job advertise I see between Germany, Spain, Italy and Greece. All the requirements are crafting oriented, research is sloppy or made a the beginning of a project because is there they they indent it to be, behavioral sciences are missing and common sense is often the way.

I picked up a couple new things I’ll try. Thank you

What a combo! So much insight and knowledge and just enough crankiness to boot ;-)

Busywork is the junk food of work is so true and yes you know in your gut when you’ve been pottering micro tasking instead of doing real work. How there’s more of this content coming!

I find it particularly interesting that John Zeratsky (1) helped develop Slack, (2) wrote Make Time, and nowadays (3) puts considerable effort into eliminating, or at least adding significant friction to use, anything that can be refreshed in his phone. Never too late to see the light, I guess.

This didn’t call me out nearly as hard as I thought it would! I block out Mondays and Thursdays as No Meetings Days and it really makes a difference. I get two full days to do real work. I find it way easier to say no to work than I do to myself, though. There are things I’ll do for myself, for my passion project, that I’d never do for a manager.

🤘 *PromoSM*

But Andy, what if you’re my junk food?

Love that you’ve set up the channel Andy. Exactly what I need at this point in my career

I am having an affair with my secretary 😃

So much gold here. I love what she said about helping people imagine. I think that and transparency are the best ways to combat ignorance- I believe most people don’t WANT to be exclusionary; they just can’t conceive of a life that’s different from theirs. Unfortunately, that can put pressure on minority groups to do the public imagining and sharing, which gets exhausting. Great talk! More guests like Aparna, please!

Designs tough. Its a hard job made harder by the need to orientate around business objectives, politics, personal objectives and all the online media and scholars that influence what design should be. This is compounded by the natural need for designers to understand "the why" in everything they do. I have survived 20+ years by trying to be agile, adaptable and focusing on solving problems in a more general sense. This adaptability seems to drive my usefulness and relevance but has rarely driven my happiness. I agree with the points on design needing to put some boundaries around what it is.... but would suggest that in reflection, perhaps the boundaries that have been put in place (over the last 10 years) have been too big and ambitious for businesses to tangibly adopt. Thanks for the podcast. :)

Something I struggle with is that at least half of my work is about being connected, building a community, answering messages, and going to meetings. For me, that part is not busywork. That’s work… sometimes. What I find difficult is knowing when to switch from that to focus work or back, and how to deal with the inertia of going in either direction.