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Not hating on you trying to improve the customer experience. This isn't it though. Not everyone recognizes the emoji game nor are these expressions you mentioned the standard across demographics. I want a product/service, not have to share my thoughts or get emails on the monthly. If the thing doesn't do something, chances are that was already mentioned in the initial conversation. Why once a month and not after using the product/service? I don't know what I'm surveying if receiving a monthly survey. You're going to generate contact volume for your support team by fishing for cases that were probably already handled or can be handled by another team.

Congratulations, Robbie! Very well deserved.

Probably less than 10% of my audiobooks are 15 hours or less.

How many times did he say “I don’t give a *&## about you?” Oh LAWD?! 😱

my mouth is still on fire from the last dab

I was wondering if you or anybody else have heard from this company? I just renewed my subscription in January. Have been with them since 2019. But now, they are gone, skipped town, there are rumors, but nobody has heard anything from them. I received my spring box, and it was great. But now Decocrated and all companies associated with Michael Siegel are shut down. Not a whisper from them, no answers from calls or emails. Does anybody know? I still have 3 boxes left in my prepaid subscription. What do we do now?

Your channel is pure gold! Thank you! Stephen Ezell introduced me to you guys

I’m not re subscribing I’ll just stream on my pc fuck em.

its called inflation did you not learn about inflation in school or was that one of the many days you did not go to school so you could stay home with your idiot friends and play videogames and smoke weed...

Apple spits in the face of people and they still pay

I’ve never heard of a peloton and have no idea what you’re talking about. I live in Australia, I doing think the product is sold here. Maybe they need to promote here?

Netflix will be dropped by me if they raise again. They've got too much filler crap, don't keep the good shows and movies long enough, and their exclusives are largely trash. I have to be careful what my toddler is watching if it's made by Netflix because of the subliminal, and sometimes blatant, homosexual, sexual, gender identity confusion crap that they put IN CHILDREN'S SHOWS.

Dropped Netflix after a decade of service because they wanted me to lower my security on my network in order from it to stream.

I dropped Disney + because of this .. netflix is next

or you could cancel because they espoused an evil religion for the past 5 years. woke= Satanism lite

Linux

No.

If they included it in office then maybe. Integrated AI is just going to tell me I need to switch from Chrome everyday 😂

I’m so sick of everything becoming a subscription. What happened to owning things?

Time to delete it

Bring Chris back on the show and also have him buy you all a Vision Pro

Louis Always Be Closing!

Congrats Erin! Happy for you, enjoyed the conversations along the way.

Drew is spot on. The car industry is in full panic mode as they try and do so much effectively immediately. Making misstep after misstep which will bite them as they do not appear to be pausing and saying "if we do this, what are all the possible consequences?" as well as "does this idea make using our car a better experience for the driver and passengers?". Excellent interview.

Well everyone in my family has a prime 😂😂

Are they still operating

VIP Subscribers are most definitely a target profile of subscriber that is proving to be a lucrative and sticky bunch of subscribers. Of course, to Paul's points, a higher price point brings a higher expectation of value. Those that deliver... win over subscribers for the long term and are truly on their way to maximizing Subscriber LTV. One overlooked key here is having an integrated recurring billing/subscription management platform, like Recurly, that offers flexibility to A/B Test plan performance, measure trial conversion, retention, etc. and iterate on the fly.

Fun episode, definitely enjoyed it. 100% agree that Retention begins on Day 1. You have to keep people engaged or they will find other ways to spend their money, especially in a down economy if what you’re offering isn’t considered an essential. Making sure customers are rapidly realizing value and then encouraging them to keep realizing value is fundamental for subscription businesses at this point.

Hbo max is better

Where is full video

Yup. Everything a human could possibly want or need will eventually be subscription based. That's not the flex you think it is, we all hate you for it

Afghan 4 life

Yup, the "you own nothing" market system really has boomed since it's cheaper to afford in the short run. I hate subscription services; moreso the highly unnecessary subscriptions.

Yes, I think it is 100% right to take advantage of idiots who fall for the free initial gift and keep OVER paying like idiots every month

Makes alotta sense.

Best video so far🎉

"promosm" 👊

Insightful and fun to listen to! Thanks!

Yes!!!

Name that subscription section was fun! Thanks for sharing the 🔥new tool🔥; hopping on over to check it out now.

So so so much fun!

Love the episode, especially the "Guess the Brand" game.

▼ Hey guys, Teena in Australia here :-) I sooo wanted to see the Wurst Subscription!! Checked out the site, but no sausage subscription :D However, it made me think about your Store - why not have a Subscription for the merch? Is that possible? You have given me even more ideas with this episode - many thanks! Muchas gracias! Merci beaucoup ! (PS - I am learning as much as I can to set up a quarterly subscription for my hand-painted designs on women's scarves)

What are some of the things that can be offered as a value ad, beside the product, to prevent this fatigue. Can you share some specific examples that might be relevant for a supplement brand?

How do you go to customers after they have subscribed and tell them to switch? Does he mean send email and SMS campaigns to subscribers and offer them the quarterly/Annual plan?

▼ Thank you Jay and Darryl - great video! Watched this in Australia, as I am just getting interested in a subscription model. To hear about Darryl's successful subscription service encourages me to kick start my ideas :-)

the main person cancels netflix and all four of them go to pirate

Cant wait!!!

I was employed by Winc for a few years and it was the worst experience of my career, it sort of makes me happy to hear they went bankrupt as they treated their employees like crap, but I did see it coming. Very toxic work environment with tons of favoritism. No wonder they went bankrupt because they were overcharging for terrible wine and they were not transparent at all about their practices, it was all made up stories which were all BS. They were selling a gimmick that hadn’t been done in the industry before. It was just a catchy label with cheap wine. They were regularly doing big rounds of layoffs, once it was nearly half the company getting canned and they would drop the news to everyone on a big virtual company call. Management had cushy roles where you could tell they were bankrolling with their salary, and they all had memberships to the most expensive social clubs in the country, while they couldn’t pay their employees market value. The gaslighting and toxicity was just the norm.

Gotta get that Tinder internship to work on this project